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<h2>Salary:</h2>£19,099.98<h2>Hours:</h2>30 hours a week (3 week rota, shifts include day, evenings &amp; weekends)<h2>Contract Type:</h2>Permanent<h2>Closing Date:</h2>18/12/2025<h2>Job Description</h2>We have an exciting new opportunity as a Lifeguard at Wave Active, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best.A National Lifeguard Qualification (NPLQ) would be beneficial, however if you are safety conscious, a competent swimmer and eager to gain valuable life skills, then with our continuous learning and development opportunities, we would be happy to support you in achieving this qualification.There are many opportunities available for you within Wave Active. Starting your career with us as a Lifeguard is a great first step to many different routes including Operational Management, Sales, Fitness or Customer Service.Are you what we are looking for?<ul><li>You will be responsible for the supervision of our customers and other lifeguards using our swimming and pool facilities.</li><li>You will always act safely whilst holding responsibility for the Health and Safety of all pool users and oversee the operations of the building.</li><li>You will have excellent attention to detail, ensuring the safety of our customers whilst they are enjoying the use of our facilities.</li><li>You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest of standards.</li><li>You will have an eye for first class cleanliness and will put this into action whenever required.</li><li>Be a team player</li></ul>Who are we?Wave Active is an award-winning charity and social enterprise, supporting our local communities with facilities, activities, and services to inspire active lifestyles.Our purpose is to “Inspire Active Lifestyles” and vision, “To be at the heart of the improvement of health and wellbeing in the Community”.We are passionate about providing services and opportunities that support individuals to gain, regain or maintain health, fitness and wellbeing improvements. Managing 15 leisure facilities and Newhaven Fort, across the Lewes District and Eastbourne Borough of East Sussex we provide health and fitness services for both members and non-members of all ages to participate in, whether that be through sport, group exercise, gym, swim, play or health services.While we offer a range of facilities and activities across our multifunctional spaces, our team is key to creating an approachable environment enabling individuals to prioritise their wellbeing and their health journey.Formed in 2006 Wave Active continues to ensure all surplus revenues generated from activities are reinvested back into the community in the form of facility developments and refurbishments, new programmes of activity and to support those with health conditions to make health improvements.The Post in ContextThe key purpose of this post is to maintain constant surveillance of customers in the facility; acting immediately and appropriately to secure the safety of customers in the event of emergency. When necessary, you will provide emergency care and treatment as required until the arrival of emergency medical services.Customer ServiceThe priorities of the Lifeguard Leisure Attendants are:<ul><li>To provide a friendly and efficient service to all customers.</li><li>To pro-actively provide information to promote the Centre to the public at all times.</li><li>To respond positively to customer enquiries.</li></ul>General Tasks<ul><li>To clean all areas of the Centre including pool hall, changing rooms, toilets, showers, storeroom and drains to ensure exceptional standards of hygiene and cleanliness.</li><li>To ensure that all users behave in an orderly manner at all times and take appropriate action should any member of the public misuse the facilities.</li><li>To assist with the delivery of continuous improvement plans.</li><li>To assist in the maintenance, use and updating of safety equipment and to ensure that the requirements of the Health and Safety at Work Act are properly adhered to.</li><li>To be diligent about compliance with the Trust’s Health and Safety Policy.</li><li>To take on relevant responsibilities during Emergency Procedures.</li></ul>General Tasks – Wet Side<ul><li>To lifeguard and supervise the pool area, assist swimmers in difficulty, undertake any necessary life-saving operations and apply First Aid as needed.</li><li>To supervise changing rooms, showers and associated areas.</li><li>To make and record periodic checks on chemical levels of the pool water and report to a manager should it fail to meet the required standards.</li><li>To ensure the day to day preparation of the pool facilities for swimming lessons, special water activities and private parties.</li><li>To assist the OM in organising special water activities for children during the school holidays.</li><li>To maintain a National Pool Lifeguard Qualification including attendance at staff training on a monthly basis.</li></ul>General Tasks – Dry Side<ul><li>To ensure day to day preparation of facilities e.g. equipment set ups.</li><li>To undertake coaching/supervision of courses and sessions as required.</li></ul>Other Duties<ul><li>To carry out other duties as required.</li><li>To adhere to Wave Active Limited’s policies and procedures.</li></ul><h2>Personal Specification</h2>Profile (Essential)<ul><li>Good interpersonal abilities</li><li>Able to understand hazards related to pool conditions</li><li>Tact and diplomacy when dealing with customers who are breaking the rules</li><li>Ability to stay calm under extreme circumstances</li><li>Excellent observation skills</li><li>Quick reaction in dangerous situations</li><li>Customer focused</li><li>Driven and Enthusiastic</li><li>Passion for providing exceptional service</li><li>Team Player</li></ul>Experience (Essential)<ul><li>Similar work environment</li></ul>Qualifications (Essential)<ul><li>NPLQ (Ability to obtain NPLQ on our next available course)</li><li>Interest free funding maybe available if you do not have this qualification</li></ul>Qualifications (Desirable)<ul><li>Knowledge of COSHH regulations</li><li>Coaching Qualification</li><li>First Aid Certificate</li></ul>Specialist Knowledge (Essential)<ul><li>Able to organise leisure sessions in at least one activity</li></ul>Other (Essential)<ul><li>To be flexible to the changing demands of the business</li><li>To be able to follow Wave Active Limited’s Policies and Procedures</li></ul>

Wave Active

Lifeguard/Leisure Attendant

<h2>Job Description</h2>The Post in ContextWe have taken positive steps in developing our site management’s approach to the ‘customer’s journey’. Through investment in facilities, systems and processes we have experienced growth in participation, but it is essential for us to continue to explore new opportunities for investment and partnership, to inspire active lifestyles within our communities.As the first point of contact you will be critical in providing a first-class customer services experience by welcoming customers positively and ensure efficiency of service and administration at reception.Customer ServiceThe priorities of the CSA’s are:<ol><li>To provide a friendly and efficient service to all customers.</li><li>To pro-actively provide information to promote the Centre to the public at all times.</li><li>To respond positively to customer enquiries.</li></ol>Reception<ol><li>To answer, promptly, incoming telephone calls.</li><li>To welcome and acclimatise visitors to the centre.</li><li>To direct customers to the correct place of activity.</li><li>To control entry and exit systems.</li><li>To use PA systems for information and control.</li><li>To maintain a clean and tidy reception area.</li><li>To be smartly presented in uniform at all times.</li></ol>Administration<ol><li>Responsible for the smooth operation of the booking system embracing system enhancements.</li><li>To control and cash up all monies during the session in accordance with the financial regulations.</li></ol>Promotion of Centre<ol><li>To promote the sale of goods and memberships.</li><li>To enrol and issue cards in relation to memberships and categories available.</li><li>To deal with customer enquiries regarding programme and course details, first aid, lost property etc.</li></ol>&nbsp;Other Duties<ol><li>To carry out other duties as required.</li><li>To adhere to Wave Active Limited’s policies and procedures</li></ol><h2>Personal Specification</h2>Disposition<ul><li>Customer focused</li><li>Driven and Enthusiastic</li><li>Passion for providing exceptional service</li><li>Can do attitude</li><li>Pro-active</li><li>Team Player</li><li>Interpersonal skills</li></ul>Experience<ul><li>Similar work environment</li></ul>Skills<ul><li>Excellent communication skills – face to face, telephone</li><li>Able to remain calm and professional in challenging circumstances</li><li>Knowledge of cash till operations and administration of cash returns</li></ul>Other<ul><li>To be flexible to the changing demands of the business</li><li>Able to react positively to changes in policy and development into new or improved areas of service activity</li><li>To be able to follow Wave Active Limited Policies and Procedures</li></ul>

Customer Service Advisor

<h4>Fitness Instructor – 40 hours per week</h4><h4>Based at Lewes Leisure Centre</h4>Wave Active is an award-winning charity and social enterprise, supporting our local communities with facilities, activities, and services to inspire active lifestyles.Our purpose is to “Inspire Active Lifestyles” and vision, “To be at the heart of the improvement of health and wellbeing in the Community”.We are passionate about providing services and opportunities that support individuals to gain, regain or maintain health, fitness and wellbeing improvements. Managing 15 leisure facilities and Newhaven Fort, across the Lewes District and Eastbourne Borough of East Sussex we provide health and fitness services for both members and non-members of all ages to participate in, whether that be through sport, group exercise, gym, swim, play or health services.While we offer a range of facilities and activities across our multifunctional spaces, our team is key to creating an approachable environment enabling individuals to prioritise their wellbeing and their health journey.Formed in 2006 Wave Active continues to ensure all surplus revenues generated from activities are reinvested back into the community in the form of facility developments and refurbishments, new programmes of activity and to support those with health conditions to make health improvements.The Post in ContextUndertake all functions involved in the daily operation and service delivery within Gym. This includes providing supervision of the gym floor, undertaking various gym appointments including gym programming, reviews, floor-based coaching and a high level of engagement and connection to actively recruit and retain members. As a Fitness Instructor you will be required to deliver the highest quality service throughout the Centre by inspiring and motivating customers, to increase retention and provide guidance as well as support to ensure customers achieve their goals.Main Duties<ul><li>To motivate and support customers to increase retention and support customers to achieve their goals.</li><li>To carry out gym appointments and deliver our member journey, including Welcome Workouts, Personal Plans and Plan reviews.</li><li>Provide advice and guidance to customers to ensure they use equipment safely and adopt the correct exercise technique.</li><li>Deliver gym floor group training sessions as required (cross site if/when required)</li><li>Deliver gym floor workshops as required (cross site if/when required)</li><li>Create and promote in centre gym challenges to engage</li><li>To actively participate in the membership sales process by making customers aware of the benefits of membership and group exercise participation.</li><li>To meet agreed performance KPI targets set by the Operations Manager.</li><li>Create content for websites and social media platforms in the manner of images and video material.</li><li>To assist the Operations Management Team in organising special events, program development and promotions when required.</li><li>To ensure that the gym is maintained in a clean, safe, hygienic and tidy condition during your hours of supervision.</li><li>Following &amp; adhering to site</li><li>To carry out appropriate maintenance checks and follow procedures to ensure kit is back in working order as soon as possible.</li></ul>General<ul><li>To wear the uniform provided by the centre and always adopt a high level of</li><li>To comply with health and safety processes and</li><li>Attend training sessions and team meetings as and when</li><li>Various administration tasks as and when</li></ul>Note<ul><li>You will not actively promote your private business within Wave facilities (including the car park) and to Members.</li><li>You will keep Wave informed of external classes you teach and programs you run. By advising Wave of the classes and programs you run we can ensure that there is no direct conflict of interest.</li><li>You will not promote your private business using images of Wave facilities or Wave members participating in Wave activities.</li><li>If a Wave member is also a member of your exercise classes, you may of course use their image to promote your class (subject to image release authorisation).</li><li>You will make every effort to attend team</li><li>It is desired that you will have both L3 PT qualifications and GP referral or be willing to work towards both of these qualifications.</li><li>To deliver appointments in line with relevant qualifications.</li><li>You may be required to work across different sites when cover is needed as per the needs of the business.</li></ul><h2>Personal Specification</h2>Disposition<ul><li>Customer focused</li><li>Great communicator</li><li>Driven and enthusiastic</li><li>Passions in health &amp; wellbeing</li><li>Creative and intuitive</li><li>Empathetic</li><li>Pro-active &amp; good organisation</li><li>Team Player but also a good leader</li><li>Listening skills</li></ul>Experience<ul><li>Similar work environment</li></ul>Qualifications<ul><li>L2 Fitness Instructing</li></ul>Specialist Knowledge<ul><li>Genuine interest in health and fitness</li><li>After training, to be able to undertake preventative maintenance on equipment</li><li>Knowledge of behaviour change and goal setting</li></ul>Skills<ul><li>Communication skills (verbal and written)</li><li>Computer competent, MS Office software and email</li></ul>Other<ul><li>To be flexible to the changing demands of the business</li><li>To be able to follow Wave Active Limited’s Policies and Procedures</li></ul>

Fitness Instructor

Description About the Role Our lifeguards are dedicated to ensuring that our guests enjoy their time while staying safe in the pool and on the flumes at our Splash Waterworld. Guest safety is our top priority, so this role requires exceptional attention to detail. You will interact with guests and provide outstanding customer service. In this position, you will also promote and organise poolside activities, creating memorable experiences for our guests while keeping their safety at the forefront of everything you do. Typical working hours for this full time role cover 35 hours per week, 5 days over 7 including evenings and weekends. During our Big Weekender breaks you may be working in our Bars department therefore flexibility and reliability are essential, as we operate seven days a week. Just think of the additional skills and new friends you may make! Live-in accommodation may be available for those who are relocating to the area for this full-time position. About You We are looking for enthusiastic individuals who can engage and connect with a diverse range of people. To succeed in this role, you must be a strong swimmer with excellent attention to detail, as you will be responsible for monitoring the pool during busy periods. If you have a previous lifeguard qualification, we would love to hear from you. However, a National Pool Lifeguard Qualification (NPLQ) is essential for this position. You will need to be aged 18 or over for this role. You will be part of a fantastic team, but there will be times when you will need to supervise areas independently. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!

4 Sports & Leisure Jobs in East Sussex