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The primary objective of the Portals Senior Delivery &amp; Release Manager is to facilitate delivery on the Portals Application(s) through the requirement elicitation, technical estimation and design, impact assessment, software engineering delivery, release and in-life support of new features/enhancements.The Senior Delivery Manager is also expected to manage and operate the Product Team, interfacing with the Product Owner to ensure that processes and procedures are continually optimised to provide on-going value to the Business and Rentokil Customers.Tasks and Responsibilities● Managing Feature Funnel - working alongside the Product Owner, Portfolio Owner and Business Teams (across regions) to understand feature requests from several stakeholders to agree (with Product Owner) priorities for delivery considering inter-dependent components and/or complementary features and/or wider IT/Product Strategy alignment● Managing and Owning a Product Delivery Roadmap - taking priorities from the Product Owner and working across the team to produce a milestone deliverable/release plan as a baseline, which is maintained and updated regularly to reflect changing priorities and deliverables● Managing Software Development - utilising technical knowledge to challenge and drive team estimation and managing technical dependencies within the team and external to the team to ensure successful and timely delivery of quality software components into the Product. Engages with other domain SMEs as necessary to validate team approaches and provide audit/governance (e.g. InfoSec for security, Enterprise Architecture for solution design, etc.)● Managing Team - utilising Agile delivery experiences to manage the day to day activities of the team, including (but not limited to) running agile ceremonies (standups, planning, grooming, alignment, demos, retros), facilitating workshops, team well-being and the interdependencies of tasks between different team members to ensure alignment to delivery plans● Managing RAIDs - working with the Product team and wider IT organisation to own, manage and maintain a RAID log and proactively action and/or communicate/escalate these to the Product Owner / Portfolio Owner as appropriate and necessary● Managing Releases - ensuring the governance and processes set out at Rentokil are adhered to, including change communication, change control, IT change assessments● Managing Comms - ensuring the Business teams and any applicable other Product teams are engaged and prepared for any Releases into Production and any dependent activities are planned in advance (e.g. smoke testing by downstream products teams). Ensuring the release roadmap is shared and understood by all stakeholders● Managing Suppliers &amp; Budgets - working alongside the Product Owner and Portfolio Owner to manage suppliers and partners engaged in the successful delivery within the Product team, including reviewing budgets, capacity, future demand and burndown to ensure that the team’s throughput is sustainableRequirements:● Has achieved proficiency at Level 5 in any SFIA Skill, OR: Has gained experience (typically five years) working as a constructive user or supplier of information services with significant exposure to, and knowledge of, a major Service provision Skill and the operational flows of the organisation.● Has proven project management and leadership skills. Demonstrates up to date knowledge of the organisation’s business environment, culture, policy framework, organisational relationships, business processes, and reporting procedures.● Displays good inter-personal skills at all levels of contact and in a wide variety of situations, demonstrates the ability to listen and influence, and to relate to customers in their own language.● Demonstrates sound practical knowledge of associated technical disciplines e.g. process re-design, systems development and service delivery. Uses a high level of technical understanding to interpret technical issues for the business and sustain credibility with IT.● Educated to bachelor degree level and holds a relevant professional qualification.Benefits:<ul><li>Competitive salary and bonus scheme</li><li>Hybrid working</li><li>Rentokil Initial Reward Scheme</li><li>23 days holiday, plus 8 bank holidays</li><li>Employee Assistance Programme</li><li>Death in service benefit</li><li>Healthcare</li><li>Free parking</li></ul>At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (<a href="mailto:joanna.sharpe@rentokil-initial.com" target="_blank">joanna.sharpe@rentokil-initial.com</a>) if you need anything Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.&nbsp;

Manor Royal Business District

Delivery Manager: Rentokil

Are you keen to work somewhere that's stimulating and friendly and plenty of freedom to make a real impact? This could be the place for you! We are looking for a Complaints Manager to join us at INSHUR! We're based in sunny Brighton ️ (sea , chips , and seagulls ️ included), and our company embraces a hybrid working model, allowing you to thrive in both collaborative office settings and the comfort of your own home . You'll have the opportunity to work remotely while also connecting with your colleagues at our Brighton office once a week as needed, fostering a dynamic and supportive environment. Supported by (and reporting to) the Head of Compliance, you'll be joining a friendly legal and compliance team who believe that a strong culture of compliance goes beyond adhering to rules and regulations and must be integrated with everything we do. How we conduct ourselves is as critical to Inshur's success as making the best products available to our customers. We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations &amp; Policy<ul><li>Build and execute a clear complaints strategy aligned with growth goals.</li><li>Support complaints and disputes using industry best practices.</li><li>Investigate complaints, ensuring dispute resolution (DISP)/regulatory compliance and expert resolution for complex cases.</li><li>Identify root causes to recommend actionable improvements and reduce complaints.</li><li>Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence.</li><li>Ensure FCA reporting requirements are met with accurate and timely submissions.</li></ul> Customer Experience<ul><li>Advocate for customer-centric improvements to enhance outcomes.</li><li>Provide insights into customer needs, mapping journeys to identify key improvement areas.</li><li>Support initiatives to boost satisfaction metrics like NPS and CSAT.</li></ul> General Responsibilities<ul><li>Continuously review and refine processes to drive efficiency and improve complaints oversight.</li><li>Embed a culture of accountability and learning to mitigate recurring issues.</li><li>Report on complaints trends and recommend improvements to leadership.</li><li>Coach and develop stakeholders, ensuring alignment with complaint-handling standards.</li><li>Contribute insights to projects and initiatives to support good customer outcomes.</li></ul>The position provides challenging and rewarding opportunities to support a variety of business partners and to be involved in various aspects of the business. We'd love to hear from you if you have these essentials to thrive in the role;<ul><li>Relevant experience: Proven ability to work independently in a complaints role within an FCA-regulated business, building processess and workflows that hande personal or commercial lines insurance products such as Motor, Breakdown, Medical, or Business insurance.</li><li>Deep working knowledge: of all insurance-related areas and claims operations.</li><li>Detailed understanding: of Dispute Resolution (DISP) and other regulatory rules e.g. Data Protection/Vulnerable customers and experience of working closely with external regulators, ideally including the Financial Ombudsman Service.</li><li>Collaborative: Excellent communication skills, with the ability to empathetically and professionally deal with customers who have had a reason to complain</li><li>Support performence: coaching customer service and claims teams to improve performance against KPIs.</li></ul> these additional skills that could set you apart<ul><li>Experience of corporate risk and compliance requirements: in a business scenario with particular reference to insurance start-ups and or digital verticals or Knowledge of and interest in the insurtech environment</li><li>A continual learner: you want to know all there is about the industry, customers, other teams, and marketing best practices</li><li>Succinct and engaging: able to translate technical concepts into easy-to-understand language, or the ability to identify and recommend solutions to improve processes and operational practice.</li><li>Adapts: well to constant change and is able to see the bigger picture, yet understand the details.</li></ul> You'll love it here if you: Thrive navigating ambiguity and finding clarity in uncertain situations. Take pride in being accountable and owning your responsibilities. Enjoy in a fast-paced environment where change happens quickly. Are solutions-focused and driven to overcome challenges. Embrace resilience and adapt to setbacks with a positive attitude. Are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding. You may not enjoy working here if: Prefer a more structured, slow-moving environment. Feel most comfortable when tasks and processes are clearly defined from the start. Struggle with handling multiple challenges at once or adapting to frequent changes. Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities. What to expect from the process: Screen &amp; Intro: 30-minute video call with the Talent Team to discuss the role and your experience. First Interview: 60-minute video call with the Head of Compliance &amp; one other relevant senior employees to delve into the role, including technical questions and an opportunity for you to ask questions. Case Study: A brief take-home task followed by a 45-60 minute in-person interview with the Head of Compliance, Director of Insurance UK, and People Partner to review the case study and assess team fit. What we offer Our budget for this role is flexible and we will take into account any previous experience and location of work when agreeing on the final offer. We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our people's long-term personal and professional growth and wellbeing. Here's a sample of what this includes: 30 days of holiday annually, plus bank holidays Private healthcare for you and your family, including pre-existing conditions Life insurance at 3x your salary 13 weeks parental leave at full pay for new parents Workplace nursery scheme with Gogeta, allowing you to pay fees pre-tax Ride to work scheme Workplace pension scheme to help you save for retirement Flexible working hours to suit your lifestyle £500 annual personal training allowance plus regular learning opportunities on a variety of topics £40 monthly wellbeing allowance to keep you healthy 24/7 Employee Assistance Program, covering you and immediate family members-offering crisis support, counselling, legal advice, menopause CBT, and more Office massages to keep those shoulders relaxed It goes without saying that we provide everyone with a laptop, monitor and top of the range kit. About Us INSHUR is on a mission to be the leader in insurance solutions for the on-demand economy, making coverage fair and accessible for drivers. Cutting edge technology &amp; deep insurance know-how underpins our revolutionary offering for on-demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber and Amazon, we've been helping drivers stay on the road since 2016 through our data, technology and in-house insurance expertise. Backed by some of the most forward thinking VC's including Viola Growth , JVP , Munich Re , Viola Fintech , MTech Capital , Antler , and MS&amp;AD , we have secured over $70 million in funding as well as the acquisition of US MGA &amp; Broker American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future. As a global team of around 250 people based across the US, UK, and the Netherlands, we value: Generosity, inclusivity, open-mindedness, and diversity Delivering great results and learning in the open Freedom to make long-term, high-impact decisions The wellbeing of our teammates and the people around us And Enjoying the ride! Equal opportunities At INSHUR, we believe that having a diverse team where everyone can bring their authentic selves to work is key to our success. We're passionate about creating equal opportunities and making the tech industry a better place for all and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin . click apply for full job details

Complaints Manager

<ul><li>Job Title: Senior Customer Relationship Specialist</li><li>Location: Eastbourne</li><li>Salary: 26,000k- 30.000k (DOE)</li><li>Job Type: Permanent</li><li>Work hours: Monday to Friday (9:00am-5:30pm)</li></ul>HRGO Recruitment are seeking a Senior Customer Relationship Specialist for a well-established transport and logistics brokerage company based in Eastbourne. This is 1 out of the 100 other branches in the country and over 400 around the world.You will need to be a highly independent and customer oriented. You will be responsible for providing exceptional support to clients, advising on our different suppliers, and continuously self-educating to become a trusted consultant.You will serve as the primary point of contact so your attention to detail, problem solving and ability to build relationships will be crucial in this role. Your continuous interest in logistics and persistence in finding relevant knowledge will be the road to success. Duties will include but not limited to:<ul><li>Responding to Customer queries via phone, email, and social media</li><li>Preparing quotations based on client's specifications</li><li>Communicating with Carriers, H/O and suppliers</li><li>Supporting the sales team with administration tasks</li><li>Building relationships with clients to boost retention</li><li>Collaborating with internal teams</li><li>Maintaining accurate and up-to-date customer records</li><li>Providing status updates on shipments, delivery schedules and any changes/delays</li><li>Handling any customer complaints professionally</li><li>Staying up to date with industry trends, procedures and regulations</li></ul> Role Requirements: <ul><li>Being positive, persistent and proactive</li><li>Striving to exceed expectations</li><li>Consultative approach to customer service</li><li>Advanced level of IT literacy</li><li>Logistics experience would be a significant advantage</li><li>GCSE qualifications or above</li></ul> Benefits: <ul><li>Central location in Eastbourne town</li><li>Friendly office</li><li>Monthly bonus scheme based on performance</li><li>Casual work wear</li></ul>If you are interested in this opportunity, click 'APPLY NOW' and subject to successful shortlisting, you will be contacted by a consultant from the Eastbourne branch.

Senior Customer Relationship Specialist

Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £55,226 - £69,032 - depending on experience Department: Technology and DataWe're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!Are you looking for a fresh challenge! Do you have strong analytical and problem-solving skills?We' re on the hunt for an experienced Business Consultant to support stakeholders with the identification and definition of value-driving opportunities. Y ou'll be r esponsibl e for delivering high-quality consultancy services that align with the organisation's goals, ensuring the definition of high-quality business plans. The Business Consul tant will facili tate business strategy development, collaborating with Enterprise Architects to enable business and technology investment decisions.We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally.Core skills were looking for to succeed in the role:Significant experience in Business Consultancy and/or Business ArchitectureStrong analytical and problem-solving skillsStrong anticipatory, statistical and information analysis skillsStrong workshop and meeting facilitation skillsExperienced at building relationships with and managing internal and external stakeholdersExcellent communication and interpersonal skillsAble to communicate, influence and persuade - both business and technology leaders, as well as peers. Uses the language of business leaders.Strong analytical and conceptual skills; ability to create original concepts and theories for a variety of projectsAbility to quickly understand the objectives, structures, operations and policies of a business areaW hat's involved:You'll support business strategy development, including internal and external analysis, opportunity identification, technology and business cases, and business innovation developmentYou'll collaborate with Enterprise Architects in the definition of target operating modelsYou'll support the definition and continuous improvement of Business Consultancy &amp; Analysis servicesYou'll ensure the delivery of high-quality business solutions that align with organisational goals.You'll engage business stakeholders to identify business and technology innovation opportunities that enable and drive business strategy and valueYou'll work closely with Enterprise Architects to construct deliverables that help business leaders identify and make business and technology investment decisions. Deliverables include, but are not limited to, business outcome statements, strategy on a page, scenario plans, business capability models, value-streams maps, business process models, ecosystems models, customer and user profiles, journey maps, human-centric design and investment roadmaps.You'll help business stakeholders build effective communication and targeted messaging to support transformation objectives . Builds out the story building blocks by asking and answering key business and operating model questions.You'll review current and target business-states, applying business modelling and analytical techniques ( e.g. process mapping, SWOT analysis, options analysis, statistical and database analysis) in order to identify and prioritise gapsYou'll collaborate with delivery teams to ensure continuous delivery of business value, as well as to leverage shared technologies, tools, and processes that impact speed to value and time to market.You'll instigate, prepare, facilitate and lead meetings, workshops and presentations for a wide range of audiences, demonstrating consistently high qualities of communication and strong powers of influenceYou'll develop close working relationships with Subject Matter Experts, Sponsors and Senior Stakeholders to support and drive change decisionsYou'll comply with the requirements, and act in accordance with , the Group Code of Conduct and Fitness and Propriety policies at all timesYou'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times ,Experience &amp; knowledgeSignificant experience with strategy formulation/ translation and business consultancy/architecture, ideally within an agile change frameworkExperience developing and monitoring delivery of efficient and effective solutions to diverse and complex business problems.Knowledge of EA tools to develop business architecture deliverables.Experience in the application of business architecture techniques including business models, capability mapping, value streams, information mapping and operating model definitionExperience in facilitating change within a business, to include defining/re-engineering existing and new processes as well as the development of new services and productsExperience in financial analysis and business case developmentStrong problem resolution, negotiation and influencing skillsIdeally an insurance or financial Services background, although other backgrounds will be consideredKnowledge of FCA requirements (including Consumer Duty)SkillsSignificant experience in Business Consultancy and/or Business ArchitectureStrong analytical and problem-solving skillsStrong anticipatory, statistical and information analysis skillsStrong workshop and meeting facilitation skillsExperienced at building relationships with and managing internal and external stakeholdersExcellent communication and interpersonal skillsAble to communicate, influence and persuade - both business and technology leaders, as well as peers. Uses the language of business leaders.Strong analytical and conceptual skills; ability to create original concepts and theories for a variety of projectsAbility to quickly understand the objectives, structures, operations and policies of a business areaQualificationsBusiness Analysis and/or Business Architecture certification/formal qualificationFormal training/certification in one or more Agile frameworks is preferredBehaviors<ul><li> U nderstands, advocates and augments the business and technology strategies - and, more specifically, EA development and service delivery. Is prepared to "sell" the EA process (overall, not just for enterprise technology architecture), its outcome and ongoing results, and to lead the communication or marketing activities needed to ensure enterprise success and use.</li></ul>Highly collaborative and supportive of business and of its ideals and strategiesOrganisationally savvy - comfortable, experienced and accomplished at working with business executives, and able to push back in a professional and diplomatic mannerSelf-motivated and enthusiastic with an organised and pro-active approachHighly innovative with aptitude for foresight, and design and systems thinkingEmphasis on attention to detail and accuracyStrives to drive business improvements to contribute to the success of the businessSo, if you're up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.What can we do for you?People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here .Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observeWe're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you

Business Consultant

Job Title: Lead Dynamics Business Central Engineer Location: Coventry (Remote with occasional site visits) Employment Type: Permanent Eligibility: UK-based only - no sponsorship available Salary: Competitive, based on experience About the Role We are seeking an experienced Lead Dynamics Business Central Engineer to join our team on a permanent basis. This is a fantastic opportunity for a highly skilled professional to take ownership of our Business Central systems, play a key role in solution design and delivery, and help shape the future of our ERP landscape.You will work remotely, with occasional site visits to our Coventry office, leading technical initiatives and collaborating closely with finance and operations stakeholders to deliver scalable and effective solutions. Key Responsibilities <ul><li>Lead the design, development, and ongoing enhancement of Dynamics 365 Business Central solutions.</li><li>Collaborate with finance, distribution, and operations teams to understand business needs and translate them into functional and technical solutions.</li><li>Take ownership of system configuration, customisation, integrations, and performance tuning.</li><li>Provide technical leadership and guidance to both internal teams and external partners.</li><li>Ensure system reliability, security, and compliance with best practices.</li><li>Support business change initiatives, upgrades, and system migrations.</li><li>Troubleshoot issues, provide 3rd-line support, and deliver long-term improvements.</li></ul> Skills &amp; Experience Required <ul><li>Proven experience working as a Dynamics Business Central Engineer/Developer (NAV / Dynamics 365 BC).</li><li>Strong expertise in Financials and Distribution modules.</li><li>Experience with Manufacturing and Warehouse Management modules (desirable).</li><li>Proficiency in AL language, extensions, and integration tools.</li><li>Experience in system upgrades, migrations, and customisation.</li><li>Strong understanding of ERP architecture and business processes.</li><li>Ability to engage with stakeholders at all levels and translate requirements into effective solutions.</li><li>Previous experience in a lead or senior-level position, taking ownership of projects.</li></ul> What We Offer <ul><li>Permanent role with a competitive salary package.</li><li>Remote-first working model with occasional visits to Coventry.</li><li>Opportunity to lead impactful ERP projects in a supportive, collaborative environment.</li><li>Professional growth and the chance to influence ERP strategy and best practices.</li></ul> JBRP1_UKTJ

Dynamics BC Engineer - Perm UK Remote

What you'll be doingYou'll be responsible for: Multi drop Class 2 deliveries Safely transporting goods and ensuring secure loads Performing vehicle checks and reporting defects Complying with driver hours and working time regulations Representing the company professionally on the road and with customersRequirements: Valid Class 2licence CPC &amp; Digital Tachograph Card Understanding of driver hours and compliance Reliable, punctual, and professional attitudeBenefits: Competitive hourly rate Weekly pay - every Friday Temp-to-perm opportunities Quick 15-minute registration process Access to hundreds of jobs across Sussex Nationwide support from 85+ branches (easy transfer if you relocate)Action: Ready to apply?Apply now and one of our friendly team members will be in touch to arrange your application.Want to know more? Visit us in person: 157a Montague Street, Worthing, BN11 2BZ JBRP1_UKTJ

The Best Connection

Class 2 HGV driver - Littlehampton

Water Hygiene Technician Location: Perth and Kinross Package: Up to £26,278 plus additional pay enhancements Travel: Field based Were looking to build our experienced team of Water Hygiene Technicians based in Angus, the successful candidate will be comfortable operating in a field-based environment. Its a great opportunity to build a career with salary increments coming as you progress up the ladder and add to your skills. Who we are: IWS Water Hygiene (WH), is part of SSI Services (UK) Ltd, a division of South Staffordshire Plc. IWS (WH) provides services in all aspects of water hygiene and legionella control including legionella risk assessments into the public sector, utility companies, industrial, commercial, and retail customers. IWS (WH) has offices throughout the UK and work is undertaken the length and breadth of the country. IWS (WH) is a successful, growing company that is looking for talented employees who want to work in an environment that is challenging and rewarding. The Role: <ul><li>The role involves driving a work provided fully-fuelled vehicle to pre-arranged daily appointments</li><li>Site-based delivery of a range of water hygiene related services</li><li>Working to tight deadlines as part of the operational delivery team</li><li>Working alone and as part of a team to meet monthly targets</li><li>Opportunities for career development</li><li>Overtime paid after 40 hours</li><li>Paid travel allowance</li><li>Monthly achievable target bonus</li></ul> What youll need: <ul><li>Full and valid UK driving licence</li><li>Self-motivation to work efficiently on your own initiative</li><li>Flexibility to work across the area as required</li><li>A knowledge of hot and cold-water systems including TMV servicing (preferred)</li><li>A knowledge of legionella control in accordance with ACOP L8 &amp; HSG274 (preferred)</li></ul> Benefits: <ul><li>Company vehicle</li><li>Company pension</li><li>Employee discount</li><li>Life insurance</li><li>Referral programme</li><li>24/7 remote GP access</li></ul> REF- JBRP1_UKTJ

Water Hygiene Technician

Assistant Project Manager Location: Falmer, Durrington, or Chatham (travel required) Salary: £40,000 About the Role As an Assistant Project Manager, you'll support the delivery of pollution Action Plans and Asset Risk Management (ARM) schemes within the Wastewater Infrastructure team. You'll help ensure projects are well-planned, meet governance standards, and are delivered on time. This role is ideal for someone who enjoys problem-solving, coordinating across teams, and driving continuous improvement. Key Responsibilities Support project planning, coordination, and delivery of pollution and ARM schemes. Ensure projects follow governance processes and meet quality standards. Collaborate with internal teams, contractors, and the Environment Agency. Monitor project risks, budgets, and timelines. Produce clear, persuasive documentation and reports. Attend performance and planning meetings to support project progress. Help identify and solve operational issues, especially at pumping stations.  Knowledge &amp; Experience: Strong understanding of project management best practices. Experience working with contractors and producing scopes of work. Familiarity with pumping stations and wastewater operations is essential. Skills: Excellent planning, scheduling, and analytical skills. Proficiency in MS Project and other IT tools. Strong communication, influencing, and relationship-building abilities. Ability to manage multiple tasks and work under pressure. Package This role will be full time Monday to Friday 37 hours a week.Southern Water operate a hybrid approach to working between our Falmer office and home.We are offering a salary up to £40,000 depending on skills and experience as well as other benefits including:• Company and performance-related bonus• Generous pension up to 11% company contribution• 25 days annual leave• Life assurance equal to 4x salary• Salary sacrifice electric car scheme (after 6 months service)• Health Cash Plan• Full funded eye tests• Two paid volunteering days a year• Occupational health service• Discounts with over 800 popular retailers• Digital GP service• Study support may be available for job-related qualifications• Competitive maternity leave and flexible return to work options• Cycle to work schemeOur customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support - because when problems appear, fixing them is our top priority. That's why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you'll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.Privacy Statement:Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered. reserve the right to close this advertisement early if we receive a high volume of suitable applications so if you are interested in the position please do send your application over today to ensure consideration.We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know. We are dedicated to ensuring that all candidates have an equal opportunity to showcase their skills and experience.Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support - because when problems appear, fixing them is our top priority. That's why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you'll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.  Our Benefits Company and performance-related bonus Generous pension with up to 11% company contribution Life assurance payment equal to four times your annual salary Health benefits through a Cash Plan Two paid community volunteering days a year 25 days annual holiday Occupational health service Perkbox benefits offering discounts and savings on several products and experiences Study support may be available for job-related qualifications We offer competitive maternity leave and flexible return to work options

Assistant Project Manager

Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £89,402 - £111,752, depending on experience Department: Customer &amp; Operations We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Head of Customer and Operations Strategy (HCOS) who will be responsible for the shaping and delivery of the Customer strategy and roadmap in conjunction with the Heads of Value stream, ensuring the alignment of capabilities to the Enterprise and Pillar strategic vision and target operating model. The role supports the PIANO team in identifying and progressing new data models to support strategic leaders in unlocking future value. The role requires intrinsic understanding of each Business Area's subject matter. This will include continuously developing awareness and knowledge of our competitors and industry trends; identifying new or upgraded technologies to support the delivery of our strategic outcomes and ambitions to become market leading. Developing the pipeline of strategic change for Customer with a view to a 36-month horizon, the HCOS will bring to life strategic options considering people, process, technology (including data and automation) and/or external solutions. Where deemed appropriate the HCOS will lead strategic initiatives, produce business cases and present option appraisals. You'll own the maintenance of the Customer roadmap and will be required to facilitate the continuous iteration between the Senior Stakeholders, SMEs and Value Stream Heads. Managing a multi-skilled team the HCOS will support the creation and maintenance of the Pillar target state roadmap. The role will report to the Customer Director and operate across the COPs pillar, collaborating with the SLT and Head of Strategic Delivery to support prioritisation and transition to target state We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally. Core skills were looking for to succeed in the role:<ul><li>Strong communication skills - both in writing and verbally - ability to articulate an argument and persuade senior stakeholders with robust and comprehensive communication</li><li>Exceptional leadership skills with evidence of managing teams across a range of disciplines and locations</li><li>Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits</li><li>Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level</li><li>Leadership - the ability to look ahead and understand/mitigate risks, and the ability to see the few key issues in a situation, problem or delivery and, working with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly</li><li>Effective organisation, planning and understanding the key components of all plans</li><li>Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business leaders</li><li>Highly analytical and structured thinker able to develop pragmatic solutions to complex problems and communicate them simply</li><li>Ability to engage key stakeholders and communicate complex information simply and persuasively, driving data informed decision making and action.</li><li>Ability to manage multiple projects efficiently and effectively</li></ul> What's involved:<ul><li>You'll lead the design and delivery of the Customer strategy and roadmap in alignment with the Enterprise strategy</li><li>You'll own and maintain the Customer roadmap of strategic outcomes and regularly engage with the business SMEs to gain an understanding of their desired outcomes</li><li>You'll work with the Heads of Value Stream to progress initiatives and support prioritisation decisions</li><li>You'll manage and develop the Performance Insights and Optimisation Change leads, supporting senior leaders to identify and develop data models to unlock value across the pillars of</li><li>In conjunction with the Head of Operations Value Stream and the Head of Strategic Delivery, develop the transition plan to target state</li><li>You'll ensure effective communication and reporting on progress against committed delivery plans and budget(s)</li><li>You'll lead strategic initiatives and value proposition analysis for the highest priority outcomes, as appropriate</li><li>You'll research, develop and present option appraisals for how we improve our current core capabilities and embed new capabilities</li><li>You'll ensure continued optimization of core customer platforms</li><li>You'll maximise opportunities arising from contract renewals, current and new suppliers, and data insight</li><li>You'll maintain and develop knowledge of Claims, Fraud and Retail Business Areas</li><li>You'll maintain and develop relationships with key strategic partnerships, competitors and industry thought leaders</li><li>You'll create a calendar of and be a presence at Customer industry events to represent FCG</li><li>You'll support decisions on the best solutions including proposed features</li><li>You'll work collaboratively with the Head of Value Stream and Senior Stakeholders to proactively manage the Customer RAID ensuring effective mitigation is in place and under active management</li><li>You'll fully understand and plan for the business impact of customer &amp; operations initiatives, ensuring that all areas of the business are ready to accept the change</li><li>You'll maintain and develop Customer owned platforms including Omnichannel Chatbot and SmartIVR, including proactive management of the team responsible for these activities</li><li>You'll coach, mentor and facilitate the learning and development of fellow colleagues in the customer centricity mindset, and strategies, including supporting colleagues with their broader professional development</li><li>You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times</li><li>You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times</li></ul> Experience and knowledge<ul><li>Demonstrable record of managing multi-million-pound portfolio budgets effectively, and delivering within budgetary constraints</li><li>Significant understanding of Claims, Fraud and Customer business areas</li><li>Understanding of Insurance businesses, the industry, and its drivers</li><li>Experience of researching new markets and identifying / quantifying opportunities</li><li>Strong stakeholder management experience within a fast paced, cross-functional environment</li><li>Proven understanding of Project and Programme Management techniques in different change environments (Waterfall, RAD, SCRUM etc.)</li><li>Proven understanding and experience in working within SAFe or other agile frameworks</li><li>Significant understanding of IT systems and how successful IT change is affected including experience of all stages of project delivery and software development lifecycle</li><li>Ability to construct a realistic and achievable business case in conjunction with business leaders and Finance</li><li>Experience of engaging and managing third parties</li><li>Experience of working within an FCA regulated industry, ideally within Financial Services or Insurance</li><li>Demonstrable experience in strategic development with a proven ability to translate complex concepts and outcomes into actionable delivery roadmaps</li><li>Demonstrable experience in strategy mobilisation, initiation, planning and management</li><li>Deep and extensive understanding of change delivery and management processes and the keys to successful delivery of change</li><li>Experience using tools such as MS Office / MS project / SharePoint / TFS / Gemini / Atlas / ADO is desirable</li></ul> Skills<ul><li>Strong communication skills - both in writing and verbally - ability to articulate an argument and persuade senior stakeholders with robust and comprehensive communication</li><li>Exceptional leadership skills with evidence of managing teams across a range of disciplines and locations</li><li>Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits</li><li>Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level</li><li>Leadership - the ability to look ahead and understand/mitigate risks, and the ability to see the few key issues in a situation, problem or delivery and, working with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly</li><li>Effective organisation, planning and understanding the key components of all plans</li><li>Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business leaders</li> . click apply for full job details</ul>

Head of Customer and Operation Strategy

About the job.As a Technician within our Midlands based Drainage team, youll provide technical support to Drainage and Fencing Engineering teams involved in the identification and evaluation of asset specific needs and early solutions. Youll assure adherence to defined asset policies and standards, and act as the technical authority for the specific asset class(es) in scope. You will manage the day-to-day input of data into the relevant asset inventory systems.You may be required to work unsociable hours.Please note that you will be required to drive as part of your role, and you will need to have no more than 3 points to be considered for this position and during employment.<ul><li>Ensure the health and safety needs and wellbeing of customers and employees are fully considered and accounted for throughout the planning and delivery of each service activity.</li><li>Support the identification of asset needs in accordance with required governance and to achieve business objectives.</li><li>Support survey works for the improvement and/or renewal of assets.</li><li>Support collaboration with engineering colleagues, Project Managers, Service Delivery Managers and Route Managers to ensure forward programme plans reflect asset needs, priorities, and strategies.</li><li>Continuously monitor and analyse asset data, to champion asset data quality, integrity and adherence to data standards and guidelines, and provide coaching and guidance to regional colleagues involved in data entry and maintenance.</li></ul>About you.<ul><li>NVQ/National Certification in a relevant discipline for Civil Engineering or working towards.</li><li>Experience working in civil engineering relating to drainage and associated highway works.</li><li>Knowledge of DMRB standards DDMS (Drainage Maintenance Management System), Confirm, CEMAR, CDMT.</li><li>Knowledge of asset condition assessment and degradation modelling</li></ul>About us.Here at National Highways, we manage and improve Englands motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.We are committed to creating a diverse environment and welcome applicants from all backgroundsAbout UsWhy you should join usAt National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this.Were proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it then youll be a great fit for our organisation.A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.Our benefits package<ul><li>Our total reward package includes basic salary, the potential for a performance related bonus</li><li>Contributory pension scheme with employer contribution of up to 10%</li><li>Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)</li><li>Flexible hours and an approach driven by connected and sustainable working which includes hybrid working</li><li>Life assurance of 4 times annual salary</li><li>Health and wellbeing support, including anEmployee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines</li><li>A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel</li><li>Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience</li></ul>And we are<ul><li>Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities</li><li>Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme</li><li>Community friendly offering paid leave to volunteer, 3 days basic/year</li></ul>If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include: <ul><li>Right to work check</li><li>3 year employment history references</li><li>DBS criminal record check</li><li>Social media and adverse journalism check</li><li>Driving licence check (if applicable)</li><li>Fit to work questionnaire (for all), followed by a medical check (if applicable)</li><li>Qualifications and/or professional membership check (if applicable)</li></ul>And finallyWe reserve the right to close before the advertisement expires. JBRP1_UKTJ

100 Transport & Logistics Jobs in Haywards Heath, UK