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Are you keen to work somewhere that's stimulating and friendly and plenty of freedom to make a real impact? This could be the place for you! We are looking for a Complaints Manager to join us at INSHUR! We're based in sunny Brighton ️ (sea , chips , and seagulls ️ included), and our company embraces a hybrid working model, allowing you to thrive in both collaborative office settings and the comfort of your own home . You'll have the opportunity to work remotely while also connecting with your colleagues at our Brighton office once a week as needed, fostering a dynamic and supportive environment. Supported by (and reporting to) the Head of Compliance, you'll be joining a friendly legal and compliance team who believe that a strong culture of compliance goes beyond adhering to rules and regulations and must be integrated with everything we do. How we conduct ourselves is as critical to Inshur's success as making the best products available to our customers. We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations &amp; Policy<ul><li>Build and execute a clear complaints strategy aligned with growth goals.</li><li>Support complaints and disputes using industry best practices.</li><li>Investigate complaints, ensuring dispute resolution (DISP)/regulatory compliance and expert resolution for complex cases.</li><li>Identify root causes to recommend actionable improvements and reduce complaints.</li><li>Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence.</li><li>Ensure FCA reporting requirements are met with accurate and timely submissions.</li></ul> Customer Experience<ul><li>Advocate for customer-centric improvements to enhance outcomes.</li><li>Provide insights into customer needs, mapping journeys to identify key improvement areas.</li><li>Support initiatives to boost satisfaction metrics like NPS and CSAT.</li></ul> General Responsibilities<ul><li>Continuously review and refine processes to drive efficiency and improve complaints oversight.</li><li>Embed a culture of accountability and learning to mitigate recurring issues.</li><li>Report on complaints trends and recommend improvements to leadership.</li><li>Coach and develop stakeholders, ensuring alignment with complaint-handling standards.</li><li>Contribute insights to projects and initiatives to support good customer outcomes.</li></ul>The position provides challenging and rewarding opportunities to support a variety of business partners and to be involved in various aspects of the business. We'd love to hear from you if you have these essentials to thrive in the role;<ul><li>Relevant experience: Proven ability to work independently in a complaints role within an FCA-regulated business, building processess and workflows that hande personal or commercial lines insurance products such as Motor, Breakdown, Medical, or Business insurance.</li><li>Deep working knowledge: of all insurance-related areas and claims operations.</li><li>Detailed understanding: of Dispute Resolution (DISP) and other regulatory rules e.g. Data Protection/Vulnerable customers and experience of working closely with external regulators, ideally including the Financial Ombudsman Service.</li><li>Collaborative: Excellent communication skills, with the ability to empathetically and professionally deal with customers who have had a reason to complain</li><li>Support performence: coaching customer service and claims teams to improve performance against KPIs.</li></ul> these additional skills that could set you apart<ul><li>Experience of corporate risk and compliance requirements: in a business scenario with particular reference to insurance start-ups and or digital verticals or Knowledge of and interest in the insurtech environment</li><li>A continual learner: you want to know all there is about the industry, customers, other teams, and marketing best practices</li><li>Succinct and engaging: able to translate technical concepts into easy-to-understand language, or the ability to identify and recommend solutions to improve processes and operational practice.</li><li>Adapts: well to constant change and is able to see the bigger picture, yet understand the details.</li></ul> You'll love it here if you: Thrive navigating ambiguity and finding clarity in uncertain situations. Take pride in being accountable and owning your responsibilities. Enjoy in a fast-paced environment where change happens quickly. Are solutions-focused and driven to overcome challenges. Embrace resilience and adapt to setbacks with a positive attitude. Are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding. You may not enjoy working here if: Prefer a more structured, slow-moving environment. Feel most comfortable when tasks and processes are clearly defined from the start. Struggle with handling multiple challenges at once or adapting to frequent changes. Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities. What to expect from the process: Screen &amp; Intro: 30-minute video call with the Talent Team to discuss the role and your experience. First Interview: 60-minute video call with the Head of Compliance &amp; one other relevant senior employees to delve into the role, including technical questions and an opportunity for you to ask questions. Case Study: A brief take-home task followed by a 45-60 minute in-person interview with the Head of Compliance, Director of Insurance UK, and People Partner to review the case study and assess team fit. What we offer Our budget for this role is flexible and we will take into account any previous experience and location of work when agreeing on the final offer. We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our people's long-term personal and professional growth and wellbeing. Here's a sample of what this includes: 30 days of holiday annually, plus bank holidays Private healthcare for you and your family, including pre-existing conditions Life insurance at 3x your salary 13 weeks parental leave at full pay for new parents Workplace nursery scheme with Gogeta, allowing you to pay fees pre-tax Ride to work scheme Workplace pension scheme to help you save for retirement Flexible working hours to suit your lifestyle £500 annual personal training allowance plus regular learning opportunities on a variety of topics £40 monthly wellbeing allowance to keep you healthy 24/7 Employee Assistance Program, covering you and immediate family members-offering crisis support, counselling, legal advice, menopause CBT, and more Office massages to keep those shoulders relaxed It goes without saying that we provide everyone with a laptop, monitor and top of the range kit. About Us INSHUR is on a mission to be the leader in insurance solutions for the on-demand economy, making coverage fair and accessible for drivers. Cutting edge technology &amp; deep insurance know-how underpins our revolutionary offering for on-demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber and Amazon, we've been helping drivers stay on the road since 2016 through our data, technology and in-house insurance expertise. Backed by some of the most forward thinking VC's including Viola Growth , JVP , Munich Re , Viola Fintech , MTech Capital , Antler , and MS&amp;AD , we have secured over $70 million in funding as well as the acquisition of US MGA &amp; Broker American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future. As a global team of around 250 people based across the US, UK, and the Netherlands, we value: Generosity, inclusivity, open-mindedness, and diversity Delivering great results and learning in the open Freedom to make long-term, high-impact decisions The wellbeing of our teammates and the people around us And Enjoying the ride! Equal opportunities At INSHUR, we believe that having a diverse team where everyone can bring their authentic selves to work is key to our success. We're passionate about creating equal opportunities and making the tech industry a better place for all and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin . click apply for full job details

Complaints Manager

Location: Uckfield, East Sussex Sector: Print &amp; Marketing Services Employment Type: Full-time Salary: Competitive + Benefits We're hiring a Supply Chain Manager to help shape how we source, manage, and deliver across our award-winning print and marketing services group. This is a key role responsible for optimising purchasing and supply chain performance across our Pureprint site in Uckfield. You'll work closely with our production, procurement, and supplier teams to ensure materials, schedules, and systems are working efficiently across the group. What You'll Be Doing Managing and optimising the end-to-end supply chain for our print and marketing operations. Overseeing purchasing activity across Uckfield and Gosport sites. Working closely with our core suppliers to build strong, strategic relationships. Streamlining our wider partner and ad-hoc buying network to improve efficiency and cost-effectiveness. Collaborating with production and logistics teams to ensure materials are available when needed and operations run smoothly. Supporting continuous improvement projects to enhance performance, reduce waste, and drive sustainability. Reporting and analysing supply performance, identifying risks, and implementing solutions proactively. What We're Looking For 3-5+ years of experience in supply chain, logistics, or procurement management. Background in manufacturing, print, or related industries preferred. Strong commercial and negotiation skills with a practical, hands on approach. Confident working across multiple sites and managing diverse supplier relationships. Excellent organisational and communication skills with strong attention to detail. Someone who's proactive, adaptable, and ready to make an impact from day one. Apply For This Role Apply now to be part of a dynamic, successful team and help drive supply chain optimisations. Please send your CV / cover letter or questions to: Pureprint is a market leading printer and marketing services provider. We offer a diverse range of innovative products. Our commitment to excellence and customer satisfaction sets us apart, and we're looking for talented individuals to help us maintain and develop that standard. Pureprint Group, Bellbrook Park, Uckfield, East Sussex TN22 1PL Pureprint is an equal opportunities company

Supply Chain Manager

HGV Drivers - Refuse &amp; Recycling Collection Location: Local routesPay: 17.47 per hour (Weekdays) - Higher rates for weekends and overtimeContract: Long-term, with the potential to become permanentBlue Arrow is looking for reliable and experienced HGV Drivers to join our client team for refuse and recycling collection across local routes. If you're an HGV driver seeking a stable, long-term opportunity that could lead to a permanent role, apply today! Key Responsibilities <ul><li>Drive along designated routes to collect refuse and recycling waste.</li><li>Check routes for safety restrictions, planned roadworks, and traffic to ensure smooth operations.</li><li>Complete all required paperwork, including job logs and incident reports.</li><li>Perform daily vehicle checks and report any issues promptly.</li><li>Adhere to site rules and regulations, including correct PPE usage.</li></ul> Shift Details <ul><li>Monday to Friday with potential evening and weekend overtime.</li><li>Choose between AM or PM shifts: <ul><li>AM Shifts: Start at 5:00 AM, 6:00 AM, or 7:00 AM</li><li>PM Shifts: 12:30 PM - 9:30 PM</li></ul></li><li>Approx. 6.5 hours per shift.</li></ul> Requirements <ul><li>Valid HGV license.</li><li>Minimum 6 months HGV driving experience.</li><li>Ability to complete enhanced compliance checks (Right to Work, references, proof of address, National Insurance number, etc.).</li><li>Strong attention to safety and reliability.</li></ul> Ready to start your next long-term role as an HGV Driver with the potential to go permanent? Apply today and join a team that values professionalism and efficiency! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Blue Arrow

HGV Drivers - Refuse & Recyclin

Looking to earn extra money before Christmas? We are seeking a reliable and safety-conscious Car Park Operatives / Car Park Attendants to join our team in Shoreham on a temporary basis. If you have experience as a Yard Marshall, Traffic Marshall or a Warehouse Operative, then we want to hear from you. Working as a team, the successful candidates will play a key role in ensuring the safe and efficient movement of vehicles and pedestrians around the site, maintaining compliance with health and safety regulations. Location: Shoreham on Sea Contract Type: Temporary (13th December to 24th December 2025) Pay Rate: 12.60 per hour Working Pattern: Includes weekends, outdoor working required Hours: Start time varies between 08:00 and 09:00 to 20:00 Key Responsibilities<ul><li>Direct and control the movement of vehicles within your dedicated area.</li><li>Ensure pedestrian safety.</li><li>Monitor and enforce site traffic management plans.</li><li>Communicate effectively with site staff and customers.</li><li>Report any incidents, hazards, or unsafe practices promptly.</li><li>Assist with general site duties when required.</li></ul>Requirements <ul><li>Good communication skills.</li><li>Reliability.</li><li>Willingness to work outdoors in varying weather conditions.</li><li>Flexibility to work weekends as part of the rota.</li></ul>

Warehouse Operative

Driver Hire Gatwick are seeking an enthusiastic 3.5T Van Delivery Driver to cover 3 days a week with one of our well-stablished clients in East Grinstead. You will be delivering top quality, fresh meat to restaurants and schools in London and some other locations. If you are looking for a full time job and you prefer to add some of variety to your week, you also can be assigned for other clients on the remaining days Key Responsibilities: <ul> <li>Up to 12 - 15 deliveries per day, (depending on distance)</li> <li>Monday, Wednesday and Friday : 06:00 am to 04:00 pm (roughly)</li> <li>Assist with basic maintenance tasks and general housekeeping.</li> <li>Must have great customer service!</li> <li>Safely drive and handle a 3.5T Van.</li> <li>Provide excellent customer service during deliveries and maintain communication.</li> </ul> Requirements: <ul> <li>A valid UK driving license with no more than 6 penalty points.</li> <li>Must live within 10 miles of Crawley.</li> <li>Own transportation to and from work.</li> <li>Must be comfortable with doing drops into schools in London</li> </ul> Benefits: <ul> <li>Pay rate: 13.69 PAYE</li> <li>Weekly pay every Friday.</li> <li>Immediate start available.</li> </ul> Apply Today! Call us for an informal chat about the role. Additionally, if you live in Burgess Hill, East Grinstead, Reigate, Horsham, Horley we have various other roles available!

3.5T Van Delivery Driver

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+! Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join My Four Wheels, one of the UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving instructor. No previous experience is neededjust a passion for teaching and the drive to succeed! Why Choose My Four Wheels? <ul> <li>High earnings potential Earn up to 38,688 per year working 32 hours per week, with the opportunity to earn 50,000+ for full-time hours (40-hour week).</li> <li>Flexible working schedule Work when it suits you! Whether you prefer weekdays, evenings, or weekends, you set your own hours.</li> <li>Work locally Most of our instructors operate within a 30-minute radius of their home, reducing travel time and increasing earning potential.</li> <li>Your own dual-control car Choose from a range of brand-new and nearly-new vehicles, including the Ford Puma, Renault Clio, MG3, and Vauxhall Corsa, all supplied by leading UK dual-control car providers.</li> <li>5-star rated driving school Join a trusted and well-established driving school with a strong track record and high learner pass rates.</li> <li>Job satisfaction Experience the rewarding feeling of helping learners gain confidence and pass their driving tests, enabling their independence.</li> </ul> The Role of a Driving Instructor As a driving instructor with My Four Wheels, you will: <ul> <li>Teach learners of all skill levels, helping them develop safe and confident driving habits.</li> <li>Structure lessons to suit individual learning styles.</li> <li>Offer guidance and support to ensure students pass their driving tests.</li> <li>Be part of a professional, highly rated driving school with ongoing support and resources.</li> </ul> What We Look For To become a driving instructor, you must: <ul> <li>Have held a full UK driving licence for at least three years.</li> <li>Have no more than five penalty points and no driving bans in the last five years.</li> <li>Be reliable, punctual, and patient, ensuring students feel comfortable and supported.</li> <li>Have good communication and customer service skills to build rapport with learners.</li> </ul> Take control of your career and start a new, rewarding journey Apply Now!

Driving Instructor (Driving Licence Required)

We have a variety of assignments within the local area that require experienced warehouse operatives with full clean driving licence and own transport. Various shifts available, some to incude rotating weekly shifts. For further information please email your CV to us. We endeavour to reply to all applications, however, if you haven t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.

18 Transport & Logistics Jobs in Polegate, UK