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Are you a confident driver with a desire to support a great cause behind the scenes? Join us as a Volunteer Fundraising Van Driver and play a vital role in helping our fundraising events run smoothly and successfully.You’ll be responsible for transporting essential equipment — from banners and tables to raffle prizes and collection buckets — to and from event locations.You’ll be working closely with our friendly fundraising team and other volunteers, helping to make sure every event is set up for success.

The Martlets Hospice

Martlets Hospice

Volunteer Fundraising Van Driver

Job ref: 330334 Contract Type: Permanent &nbsp;&nbsp; Working hours: 24 &nbsp;Part time &nbsp;hours per week with opportunity for overtime. Typical attendance is Saturday &amp; Sunday, 07:39 - 15:15 &amp; Monday, 07:24 - 17:15 Location: Parcelforce Worldwide Gatwick, Camino Park, Crawley, RH10 9ZX &nbsp;Starting salary: £24,268 (£12.23 p/h) After 6 months: £26,758 (£13.49 p/h)Plus:<ul><li>£824 annual allowance (pro rata)</li><li>Nightshift allowance</li></ul>Total package: up to £30,000 per year, including excellent benefits (based on a 38-hour week + overtime)&nbsp; Join Parcelforce Worldwide as a Collection &amp; Delivery DriverAt Parcelforce Worldwide, it’s not just what we do, it’s how we do it that matters. You’ll be part of a dedicated team, supporting a growing business and exceeding customer expectations every day.What you’ll do:<ul><li>Organise parcels and plan your route</li><li>Carry our vehicle safety checks</li><li>Collect and deliver parcels to households and businesses – from birthday presents to vital business information – providing excellent customer service with every delivery</li></ul>What’s in it for you:<ul><li>Weekly driving allowance (£25.95) and bonus (up to £16)</li><li>Paid overtime available and weekend premiums (an extra £4.26 hourly on Saturday &amp; £6.13 hourly on Sunday, applied to contracted hours worked on a Saturday after 06:00 and Sunday between 00:01 – 23:59)</li><li>Excellent company pension</li><li>4.5 weeks holiday allowance, increasing with service, plus option to buy extra days</li><li>Medical cover (including eye and dental care)</li><li>Free uniform and exclusive staff discounts</li><li>Real career development opportunities</li></ul>Who we’re looking for:<ul><li>A full manual UK driving licence (Cat B up to 3.5 tonnes) – registered to your current address, with no more than 6 penalty points</li><li>Ability to lift and carry parcels up to 30kg</li><li>Friendly, reliable, and customer-focused</li><li>Comfortable working independently and happy to support your team</li><li>Looking for a stable career in an ambitious and growing company.</li></ul>About usParcelforce Worldwide is one of the UK’s leading express parcel delivery companies. As part of Royal Mail Group, we operate from 54 depots with over 5,500 dedicated team members. We combine smart tech with great people to deliver a smooth, efficient service. Join the team that delivers more than parcels – we deliver pride, purpose, and great service.Interested? Complete our short online application today.Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

Manor Royal Business District

Parcelforce Collection & Delivery Driver (Part Time): Parcelforce

Join Our Team at Newline Plastics!Who we’re looking for… We’re expanding! Newline Plastics is seeking&nbsp;two enthusiastic, reliable, and motivated team players&nbsp;to help us maintain the exceptional service standards our customers know and love at our&nbsp;new Specialist Flagship Trade Counter &amp; Warehouse.This is an&nbsp;active, hands-on role&nbsp;with plenty of variety — from supporting customers to managing stock and deliveries. You’ll be part of a&nbsp;friendly, close-knit team&nbsp;within a&nbsp;growing family business&nbsp;that truly values its people, their contributions, and their future.If you’re someone who takes pride in your work, enjoys problem-solving, and thrives in a team environment, we’d love to hear from you!How You’ll Help Grow the Newline Plastics BrandYour primary responsibilities will include:<ul><li>Building strong relationships with our customers — in person, over the phone, and online — to identify opportunities and&nbsp;drive sales growth&nbsp;(full process guidance provided).</li><li>Accurately and efficiently completing sales transactions.</li><li>Loading and unloading materials&nbsp;(typically 3–6m lengths).</li><li>Helping to&nbsp;maintain the shop, stock, and vehicles&nbsp;to ensure smooth daily operations.</li><li>Sharing ideas and feedback to&nbsp;streamline or improve&nbsp;our processes — your input matters here!</li></ul>Your secondary responsibilities may include:<ul><li>Delivering materials&nbsp;to customers (must be&nbsp;25 or over&nbsp;due to insurance).</li><li>Full, clean UK Driving Licence&nbsp;required, held for at least two years, with confidence driving a&nbsp;3.5T dropside van.</li></ul>What You’ll Bring<ul><li>Experience with roofline materials is preferred (but&nbsp;not essential&nbsp;— we’ll train you!).</li><li>Strong&nbsp;communication skills, motivation, and a solid&nbsp;work ethic.</li><li>The ability to&nbsp;stay calm and efficient&nbsp;during busy periods.</li><li>IT literacy&nbsp;(Microsoft Office, email, etc.).</li><li>Good&nbsp;time management&nbsp;and&nbsp;numerical ability&nbsp;for measuring and calculating material quantities.</li></ul>Why Join Us?<ul><li>Be part of a&nbsp;supportive, growing family business&nbsp;that invests in its people.</li><li>Enjoy&nbsp;varied, hands-on work&nbsp;where no two days are the same.</li><li>Opportunities for&nbsp;career growth and skill development.</li><li>A team that values&nbsp;trust, teamwork, and customer satisfaction&nbsp;above all else.</li></ul>If this sounds like you, we can’t wait to welcome you to the&nbsp;Newline Plastics family!Job Types: Full-time, PermanentPay: £28,000.00-£30,000.00 per yearBenefits:<ul><li>Company events</li><li>Company pension</li><li>Employee discount</li><li>Store discount</li></ul>Experience:<ul><li>Customer service: 1 year (preferred)</li></ul>Licence/Certification:<ul><li>Driving Licence (required)</li></ul>Work Location: In person

Combined Role - Customer Service, Stock Control & Delivery Driver: Newline Plastics

Location: Crawley, United KingdomIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.2026 Procurement Apprentice – Level 3 Business AdminStart Date: 07 September 2026Salary: £24,000 per annumEmployee type: PermanentLocation: CrawleyWorking Schedule: 37 hours a week, Monday – Thursday 8 hours a day, Friday 5 hoursAre you excited to start a career in procurement and supply chain? Do you have a keen interest in learning how to negotiate and manage supplier relationships? Are you motivated to play a key role in a dynamic centralised team? If so, your journey could start here with Thales…What the role has to offer:<ul><li>Practical learning and hands-on experience in tactical buying and procurement</li><li>Opportunity to support cost-saving initiatives and efficient purchasing decisions</li><li>Exposure to supplier management and maintaining positive supplier relationships</li><li>Training in core procurement processes and procedures</li><li>Experience in purchase order creation and management</li><li>Developing customer service skills by supporting internal stakeholders</li><li>Building confidence in problem-solving within supply chain operations</li><li>Experience in contract administration and the basics of procurement law</li><li>Collaboration with a centralised UK team on supply chain activities</li><li>Support in developing skills in responsible and sustainable procurement</li><li>Introduction to risk identification and management in the procurement context</li><li>Real prospects for growth and development within the procurement profession</li></ul>Description of role:As an Procurement Apprentice, you will become a valued member of our UK centralised procurement team, working at the very heart of supply chain operations. You will gain essential experience in tactical buying, negotiation, and supplier relationship management, helping to ensure value and compliance for the business. You’ll learn to create and manage purchase orders, solve day-to-day supply chain challenges, and deliver excellent service to internal customers. Working closely with colleagues across functions, you’ll also develop your skills in contract administration and risk awareness, all while learning to promote ethical and sustainable procurement. This role offers practical experience and a strong foundation to build your career and progress in the procurement profession.Apprentice ProgrammeAs a Procurement Apprentice you will enrol onto a 3 year programme, which will include two parts. Firstly, you will complete a Level 3 Business Administration Apprenticeship over 12 months with the Apprentice Academy. Delivered via a virtual learning model, this part of the programme will introduce you to business in the context of procurement.You will then progress onto a Level 4 Procurement and Supply Apprenticeship over a further two years with the same training provider. Upon completion you will hold both the Level 3 and Level 4 apprenticeship qualifications, plus your CIPS Level 4.You will be based in our centralised procurement team in the UK, working alongside experienced professionals. Throughout the programme, you will receive on-the-job training, coaching, and support to develop your capabilities as a Tactical Buyer. Thales will support your professional qualifications as part of your development, and you’ll have access to a range of learning and development resources.Requirements:<ul><li>2 A-levels (or equivalent qualifications) at grade C or above</li><li>5 GCSEs 9-4 (A-C) including English and Maths</li></ul>Benefits<ul><li>201 hours annual leave (plus a company day and bank holidays)</li><li>Company Pension</li><li>Health Care Cash Plan</li><li>Life Insurance</li><li>Discount Portal</li><li>Performance-related pay uplifts</li><li>80 Hours Volunteering (first two years)</li></ul>Please note, assessment centres for shortlisted candidates will be held between February - May 2026.&nbsp; Induction week for all Graduates and Apprentices will take place from Monday 7 September - Friday 11 September 2026.Closing date: Our applications will close at 11.59pm on Thursday 12 February 2026, this is the only time we will be accepting applications this year. Please note, we will be in contact by the end of February 2026 with details of next steps.PLEASE NOTE THAT ROLES MAY CLOSE EARLIER THAN THE ADVERTISED DEADLINE IF WE RECEIVE A HIGH NUMER OF APPLICATIONS.&nbsp; WE ENCOURAGE YOU TO APPLY AS SOON AS POSSIBLE TO AVOID MISSING OUT ON THIS OPPORTUNITY.Recruitment Process:For further information about our Future Talent recruitment process, including hints and tips, or to connect with a member of the Future Talent Team, a Graduate, or an Apprentice, please visit <a href="https://thales.connectr.co.uk/futuretalent" target="_blank">Thales Future Talent - Connectr</a>.Due to the nature of the work that we do at Thales, all of our roles are subject to security restrictions.&nbsp;All successful candidates must possess the permanent right to work in the UK, and&nbsp;will be required to go through Government security clearance at BPSS Level and to obtain full Security&nbsp;Clearance (SC) in line with the United Kingdom Security Vetting (UKSV) requirements below, prior to starting with us.This role requires Security Clearance (SC). It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment.&nbsp; Please visit the UKSV website for further guidance.To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. As part of the vetting process you will be asked to provide evidence of your identity, eligibility to work in the UK, time spent abroad over the last 5 years, as well as employment and / or educational history.For further details of the evidence required to apply for security clearance please follow this link - <a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels" target="_blank">https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels</a>.Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact <a href="mailto:resourcing.ops@uk.thalesgroup.com" target="_blank">Resourcing Ops</a> for mid to senior roles, or the <a href="mailto:suppearlycar@uk.thalesgroup.com" target="_blank">Early Careers Team</a>&nbsp;for graduate and apprentice roles.Great journeys start here, apply now! &nbsp;

2026 Procurement Apprentice – Level 3 Business Admin: Thales

<h3>HGV Class 1 Driver Days</h3><h3>From £34,500 a year</h3><h3>Full Time</h3><h3>Monday to Friday</h3>For 50 years Transvalair UK Ltd. remains one of the UK’s premier independent freight forwarding and logistics specialists located in Crawley at our all-purpose site in Manor Royal.Are you looking for a driving job that offers stability, simplicity, and weekends off? Look no further! We are providing a rare opportunity to join us. We require an HGV Class 1 Day Driver to carry out pallet delivery and collection within our Pallet Network HUB.Our Tractor Units are brand new out of the box Scania 560’s. Absolute beauties!<ul><li>Consistent Days Off: Enjoy working a Monday to Friday routine followed by two guaranteed days off a rare perk in the industry!</li><li>Simple and Stress-Free: Drive pre-loaded and off-loaded vehicles on a routine route.</li><li>Work-Life Balance: Maintain a healthy work-life balance with predictable schedules.</li><li>Supportive Environment: Join a team that values your well-being and provides a supportive work environment.</li><li>This role is for HGV1 Drivers who feel they are treated as a “number”, tired of unpredictable hours, tired of poor shoddy vehicles, and unable to make family plans.</li><li>Transvalair is a forward thinking business up to date with technological tools to make your life simpler!</li></ul>What we need from you:* At least 1 years HGV Class 1 experience in the UK* A Drivers CPC cardThis is a Full-time role, the Hours are Monday to Friday 07:30 am – 05:30 pmA valid Basic DBS disclosure will be required.Job Types: Full-time, PermanentPay: £34,500.00 per yearBenefits:<ul><li>Canteen</li><li>Cycle to work scheme</li><li>Free parking</li><li>On-site parking</li><li>Sick pay</li><li>Transport links</li></ul>Experience:<ul><li>HGV 1 driving: 1 year (required)</li></ul>Language:<ul><li>English (required)</li></ul>Licence/Certification:<ul><li>Class 1 Licence (required)</li></ul>Work Location: In person

HGV Class 1 Driver Days: Transvalair

Closing date: 29-12-2025Funeral Plan Arranger£23,369 per annum (£13.01 per hour) plus benefitsFull time 37.5 hours per week, Monday to Friday 9am-5pmMobile role covering Chichester, Worthing and the surrounding West Sussex areaYou'll need a full UK driver's licence and access to a vehicle for this job.At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.As a Funeral Plan Arranger, you'll be the first point of contact for funeral plans, delivering outstanding client experience and helping clients and colleagues with any funeral plan enquiries and sales. In this role no two days will look the same: you'll manage your own calendar to meet clients across your region, follow up on enquiries and build relationships in your local community.What you'll do Provide clients with expert guidance on funeral plans, helping them to understand their options and plan their perfect service, in line with guidelines and regulations. Manage your own diary, making and receiving calls with clients or arranging face -to-face visits, as well as follow up on any enquiries you've received. Keep accurate records in line with policies and regulations, making sure all client documentation is managed safely, with discretion, and in a timely manner. Work closely with the branch teams, providing guidance and support on funeral plans enquiries, as well as support with any admin work when required. This role would suit people who have A full UK driving licence and access to a vehicle. Ideally worked in sales, customer service, financial services and other client facing roles where you've supported a client in purchasing the correct product to serve their needs. This experience would be advantageous, but not required. Excellent communication skills, with the ability to build meaningful relationships with clients, colleagues, and the local community. A keen eye for detail and accuracy, to make sure regulatory policies and processes are always adhered to. Excellent admin and organisational skills, with the ability to work on your own and manage your diary, as well as travel to client meetings and support the branch teams when necessary. High levels of empathy, discretion, and care; with strong listening skills and the ability to carefully follow and understand client's needs in a time of vulnerability. A passion for delivering great service and providing good outcomes for clients. Why Co-op? You'll get a fantastic benefits package including: 30% off Co-op branded products and 10% off other brands in our food stores all year-round as well as discounts on other Co-op products and services. 23 days holidays (pro rata, rising with service). a pension with up to 10% employer contributions. access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day. access to virtual GP and free eye tests. endless career development opportunities including apprenticeships. friendly, supportive team and the knowledge that you make a huge difference to your community. access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it.At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities. Building an inclusive work environment We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. In this role you'll work under FCA regulation - we'll provide you with all the training you need to become a 'certified colleague'.To make sure you're eligible to advise clients on 'pre-need' funeral plans as a 'certified colleague', we'll perform FCA (Financial Conduct Authority) and financial integrity checks. These aim to identify financial sanctions such as CCJs (county court judgements) or bankruptcy. Your credit score will not be checked as part of this process.Any offer of employment made will be conditional upon the completion of pre-employment screening checks.

Funeral Plan Arranger - Chichester

Our client who is located in the Crawley area is looking for an operations controller working a 4 on 4 off 12 hour days (Apply online only The Shift Operations Controller is a hands-on, customer-facing operational role responsible for managing live logistics activity during assigned 12-hour shifts, including regular weekend coverage. This position owns day-to-day operational delivery while on shift, absorbing routine and predictable weekend work and ensuring customers experience consistent, high-quality service outside standard office hours. You will work autonomously during your shift, while remaining closely aligned with the wider operations team through clear handovers and communication. Duties Include: Coordinate Air, Road, and Sea freight movements to and from the UK, including cross-trade shipments, from booking to final delivery. Monitor live shipments, proactively managing exceptions, delays, and escalations. Maintain accurate job files and record all activity within the internal job management system. Provide clear, structured handovers at the end of each shift where required. Act as the primary operational contact for assigned customers during your shift. Communicate clearly and confidently with customers, partners, airlines, shipping lines, hauliers, and internal teams. Update customer track-and-trace portals and provide milestone updates via email or agreed reporting channels. Skills &amp; Experience Proven experience in freight forwarding or logistics operations (air, road, and/or sea). Strong customer-service mindset with confidence handling time-critical and high-pressure situations. Excellent organisational and time-management skills. High level of accuracy and attention to detail. Strong written and verbal communication skills in English. Competent user of Microsoft Office (Excel, Word, Outlook).

Operations Controller

What's important to us Customers - we have no business without them so we need to make sure they want to come back after each visit. This can only be achieved through our team delivering great service. Partners - we work on behalf of our Council partners to deliver their services to the local community. We can't do this without our colleagues. Green Matters - we are fully committed to being the most Environmental and Sustainable leisure operator we can be and we know we all have a part to play to reduce the impact on the environment. Colleagues - our teams are the service! We can't achieve anything without them and hopefully this could be YOU! If you care about delivering great customer experiences, want to give something back to the community where you live and want to help our environment, we would love for you to join our team at Freedom Leisure. In the role of Children's Activities Supervisor, you will be key to supporting all of our objectives at Arun Leisure Centre. You will be responsible for the safety and welfare of children placed under our care, and for delivering excellent customer service when dealing with parents as well as their children. You will have previous experience of looking after children, and a passion for facilitating children's development through play. A full training programme will be provided and for those that want to go further, we will work with you to develop a career path with us. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested. Hours: Casual hours, as and when required. <ul> <li>Experience of delivering excellent customer service</li> <li>Experience of working directly with customers, especially with children</li> <li>Excellent communication skills and personal presentation, with a genuine desire to work with children to ensure they have an enjoyable experience</li> <li>Drive and energy and enthusiasm</li> <li>Team orientated approach</li> <li>To co-ordinate and oversee the children's bookings</li> <li>To ensure the smooth administrative running of the children's activity bookings </li><li>Develop activities according to the community demand</li> <li>DBS Check</li> </ul> We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you? <ul> <li>Flexible working hours</li> <li>Training and development provided</li> <li>Paid annual leave</li> <li>Fun and busy environment</li> <li>Discounted Staff Membership</li> <li>Potential permanent work opportunities</li> <li>Opportunities to build an exciting career</li> <li>Rewarding role supporting health &amp; fitness in the community</li> </ul> Closing date: 22nd December 2025 Salary: up to £13.50 per hour

Freedom Leisure

Children's Activities Supervisor - Casual - Arun Leisure Centre

Location: Uckfield, East Sussex Sector: Print &amp; Marketing Services Employment Type: Full-time Salary: Competitive + Benefits We're hiring a Supply Chain Manager to help shape how we source, manage, and deliver across our award-winning print and marketing services group. This is a key role responsible for optimising purchasing and supply chain performance across our Pureprint site in Uckfield. You'll work closely with our production, procurement, and supplier teams to ensure materials, schedules, and systems are working efficiently across the group. What You'll Be Doing Managing and optimising the end-to-end supply chain for our print and marketing operations. Overseeing purchasing activity across Uckfield and Gosport sites. Working closely with our core suppliers to build strong, strategic relationships. Streamlining our wider partner and ad-hoc buying network to improve efficiency and cost-effectiveness. Collaborating with production and logistics teams to ensure materials are available when needed and operations run smoothly. Supporting continuous improvement projects to enhance performance, reduce waste, and drive sustainability. Reporting and analysing supply performance, identifying risks, and implementing solutions proactively. What We're Looking For 3-5+ years of experience in supply chain, logistics, or procurement management. Background in manufacturing, print, or related industries preferred. Strong commercial and negotiation skills with a practical, hands on approach. Confident working across multiple sites and managing diverse supplier relationships. Excellent organisational and communication skills with strong attention to detail. Someone who's proactive, adaptable, and ready to make an impact from day one. Apply For This Role Apply now to be part of a dynamic, successful team and help drive supply chain optimisations. Please send your CV / cover letter or questions to: Pureprint is a market leading printer and marketing services provider. We offer a diverse range of innovative products. Our commitment to excellence and customer satisfaction sets us apart, and we're looking for talented individuals to help us maintain and develop that standard. Pureprint Group, Bellbrook Park, Uckfield, East Sussex TN22 1PL Pureprint is an equal opportunities company

Supply Chain Manager

Are you keen to work somewhere that's stimulating and friendly and plenty of freedom to make a real impact? This could be the place for you! We are looking for a Complaints Manager to join us at INSHUR! We're based in sunny Brighton ️ (sea , chips , and seagulls ️ included), and our company embraces a hybrid working model, allowing you to thrive in both collaborative office settings and the comfort of your own home . You'll have the opportunity to work remotely while also connecting with your colleagues at our Brighton office once a week as needed, fostering a dynamic and supportive environment. Supported by (and reporting to) the Head of Compliance, you'll be joining a friendly legal and compliance team who believe that a strong culture of compliance goes beyond adhering to rules and regulations and must be integrated with everything we do. How we conduct ourselves is as critical to Inshur's success as making the best products available to our customers. We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations &amp; Policy<ul><li>Build and execute a clear complaints strategy aligned with growth goals.</li><li>Support complaints and disputes using industry best practices.</li><li>Investigate complaints, ensuring dispute resolution (DISP)/regulatory compliance and expert resolution for complex cases.</li><li>Identify root causes to recommend actionable improvements and reduce complaints.</li><li>Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence.</li><li>Ensure FCA reporting requirements are met with accurate and timely submissions.</li></ul> Customer Experience<ul><li>Advocate for customer-centric improvements to enhance outcomes.</li><li>Provide insights into customer needs, mapping journeys to identify key improvement areas.</li><li>Support initiatives to boost satisfaction metrics like NPS and CSAT.</li></ul> General Responsibilities<ul><li>Continuously review and refine processes to drive efficiency and improve complaints oversight.</li><li>Embed a culture of accountability and learning to mitigate recurring issues.</li><li>Report on complaints trends and recommend improvements to leadership.</li><li>Coach and develop stakeholders, ensuring alignment with complaint-handling standards.</li><li>Contribute insights to projects and initiatives to support good customer outcomes.</li></ul>The position provides challenging and rewarding opportunities to support a variety of business partners and to be involved in various aspects of the business. We'd love to hear from you if you have these essentials to thrive in the role;<ul><li>Relevant experience: Proven ability to work independently in a complaints role within an FCA-regulated business, building processess and workflows that hande personal or commercial lines insurance products such as Motor, Breakdown, Medical, or Business insurance.</li><li>Deep working knowledge: of all insurance-related areas and claims operations.</li><li>Detailed understanding: of Dispute Resolution (DISP) and other regulatory rules e.g. Data Protection/Vulnerable customers and experience of working closely with external regulators, ideally including the Financial Ombudsman Service.</li><li>Collaborative: Excellent communication skills, with the ability to empathetically and professionally deal with customers who have had a reason to complain</li><li>Support performence: coaching customer service and claims teams to improve performance against KPIs.</li></ul> these additional skills that could set you apart<ul><li>Experience of corporate risk and compliance requirements: in a business scenario with particular reference to insurance start-ups and or digital verticals or Knowledge of and interest in the insurtech environment</li><li>A continual learner: you want to know all there is about the industry, customers, other teams, and marketing best practices</li><li>Succinct and engaging: able to translate technical concepts into easy-to-understand language, or the ability to identify and recommend solutions to improve processes and operational practice.</li><li>Adapts: well to constant change and is able to see the bigger picture, yet understand the details.</li></ul> You'll love it here if you: Thrive navigating ambiguity and finding clarity in uncertain situations. Take pride in being accountable and owning your responsibilities. Enjoy in a fast-paced environment where change happens quickly. Are solutions-focused and driven to overcome challenges. Embrace resilience and adapt to setbacks with a positive attitude. Are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding. You may not enjoy working here if: Prefer a more structured, slow-moving environment. Feel most comfortable when tasks and processes are clearly defined from the start. Struggle with handling multiple challenges at once or adapting to frequent changes. Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities. What to expect from the process: Screen &amp; Intro: 30-minute video call with the Talent Team to discuss the role and your experience. First Interview: 60-minute video call with the Head of Compliance &amp; one other relevant senior employees to delve into the role, including technical questions and an opportunity for you to ask questions. Case Study: A brief take-home task followed by a 45-60 minute in-person interview with the Head of Compliance, Director of Insurance UK, and People Partner to review the case study and assess team fit. What we offer Our budget for this role is flexible and we will take into account any previous experience and location of work when agreeing on the final offer. We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our people's long-term personal and professional growth and wellbeing. Here's a sample of what this includes: 30 days of holiday annually, plus bank holidays Private healthcare for you and your family, including pre-existing conditions Life insurance at 3x your salary 13 weeks parental leave at full pay for new parents Workplace nursery scheme with Gogeta, allowing you to pay fees pre-tax Ride to work scheme Workplace pension scheme to help you save for retirement Flexible working hours to suit your lifestyle £500 annual personal training allowance plus regular learning opportunities on a variety of topics £40 monthly wellbeing allowance to keep you healthy 24/7 Employee Assistance Program, covering you and immediate family members-offering crisis support, counselling, legal advice, menopause CBT, and more Office massages to keep those shoulders relaxed It goes without saying that we provide everyone with a laptop, monitor and top of the range kit. About Us INSHUR is on a mission to be the leader in insurance solutions for the on-demand economy, making coverage fair and accessible for drivers. Cutting edge technology &amp; deep insurance know-how underpins our revolutionary offering for on-demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber and Amazon, we've been helping drivers stay on the road since 2016 through our data, technology and in-house insurance expertise. Backed by some of the most forward thinking VC's including Viola Growth , JVP , Munich Re , Viola Fintech , MTech Capital , Antler , and MS&amp;AD , we have secured over $70 million in funding as well as the acquisition of US MGA &amp; Broker American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future. As a global team of around 250 people based across the US, UK, and the Netherlands, we value: Generosity, inclusivity, open-mindedness, and diversity Delivering great results and learning in the open Freedom to make long-term, high-impact decisions The wellbeing of our teammates and the people around us And Enjoying the ride! Equal opportunities At INSHUR, we believe that having a diverse team where everyone can bring their authentic selves to work is key to our success. We're passionate about creating equal opportunities and making the tech industry a better place for all and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin . click apply for full job details

45 Transport & Logistics Jobs in Worthing, UK