Customer Service Manager – Construction Services (12 month FTC) - B&CE

Crawley, West Sussex
23 Aug 2017
20 Sep 2017
Full Time

Customer Service Manager – Construction Services (12 month FTC)

Hours: Full Time

Salary: £25-30,000k

Category: Customer Service

Contact Email:

Due to a pending secondment we have a fantastic opportunity for a 12 month FTC within our Construction Services Team for an experienced Customer Service Manager ensuring the smooth operation of the administration and customer service function.  Working with a great team of people, ensuring the department continues to develop and grow at a really exciting time in our history.

Having previously had solid experience around managing a team of customer service professionals some of the key responsibilities will be:

  •          Ensuring all Charitable Trust and Constructing Better Health Services are delivered in a timely and efficient manner.
  •          Managing, leading and developing the team, work processes, workload, and resources effectively and efficiently in order to achieve optimum capacity, agreed service levels and the department’s overall objectives.
  •          Actively contribute to the growth and development of the function.
  •          Contribute to delivering market leading customer service to all incoming contacts that supports the Group’s business activities.
  •          Apply, embed and record Treating Customers Fairly (TCF) culture and principles in area of responsibility.
  •          Manage staff deployment to meet the team’s workflow ensuring optimum capacity levels are met.

If you're right for this role:

  •          Having worked within the Occupational Health/Construction Industry would be really beneficial for this role.
  •          Previous solid experience in Customer Service and team management ensuring achievement of agreed objectives and KPIs that are specific to the customer/regulators.
  •          You will have proven ability to analyse information, make decisions and apply solutions.
  •          You will preferably have a professional qualification in management skills e.g. NVQ in Management, Level 3 or relevant business degree.
  •          Excellent communication skills, both written and verbal with sound knowledge of MS Word, Outlook and Excel.
  •          Any previous experience of working within Healthcare or with Charitable Trusts would be highly advantageous.