AOG Sales Support Specialist - AerFin

About AerFin:

AerFin Ltd specialise in aircraft end of life solutions, using our extensive inventory holding to support our airline and MRO customer base with quality used material to reduce maintenance costs whilst maintaining the quality and integrity of the asset.

Our portfolio of services range from PBH support packages for airlines, 24/7 AOG support from both our London and Singapore based distribution centres, engine leasing, innovative material supply programs for MROs including our Beyond.Fleet.Services™ programme in conjunction with SR Technics through to Technical consultancy projects to lessors and operators. AerFin also provide engine disassembly services for CFM and RR engines from our 100,000sqft UK based warehouse.

AerFin are enjoying strong growth and were awarded the 2017 Fast Track 200 Sunday Times award for the UK’s fastest growing exporter. The anticipated trajectory of growth is set to continue and this calls for the addition of this important role to the team.

Summary:

Due to exceptional and continued growth, AerFin are seeking to strengthen the existing Sales and Contracts team in Gatwick, Crawley. The AOG Sales Support Specialist will be responsible for prompt response to customer requirements by processing sales, customer service and contract administration tasks in addition to building strong relationships with customers and vendors whilst demonstrating excellent communication skills.

The role requires working a shift pattern which will include nights and weekends based on a 4 on 4 off rota pattern (12 hour shifts alternating between days and nights).

This position will involve the following duties:

• Provide out of hours support for PBH and CPAL contracts
• Manage customer accounts
• Manage and process customer AOG and out of hours requirements
• Source and respond to Request For Quotes (RFQ’s) for services, parts and components.
• Trade inventory by means of exchange, loan and sale
• Locate components to fulfil customer requirements
• Translate and present component specifications to meet customer approval
• Process sale orders, purchase orders and pick tickets
• Pursue new markets and customers
• Monitoring of the marketplace for sales opportunities
• Provide regular reports to the sales team on quotations
• Provide adequate handover to the following shift member
• Understand and adhere to Export Control regulations where relevant
• Communicate effectively and maintain professional relationships with vendors and customers
• Negotiate purchase prices and payment terms
• Working under strict time constraints
• Liaise with personnel in all other departments at all levels to ensure the smooth running of the company
• All other duties as assigned

Education and Experience:

• Educated to a minimum of GCSE standard in Mathematics and English
• Relevant experience in a sales and/or contract administration role within the aerospace industry preferable

Required Skills:

• Strong oral and written communication skills
• Attention to detail
• Ability to work using own initiative
• Good working knowledge of Microsoft office preferable
• A working knowledge of the Quantum Inventory system preferable