Destination Executive (Tailormade Longhaul) - Travelopia

Crawley, West Sussex
28 Aug 2018
25 Sep 2018
Full Time


As a portfolio of specialist brands, we are striving to become one of the leading providers of tailor made travel. Offering inspiring and unique product for all brands and source markets, the Destination Executive will support in ensuring that all elements of ground arrangements are procured with the best possible commercial terms, drive repeat customers and enhance customer recommendations, through exceptional delivery in resort, all managed by a highly motivated team with a passion for their region.

You will assist with planning, bringing to market and managing a key part of Tailormade Longhaul destinations product range – most likely covering Sri Lanka the Caribbean and/ or India, to ensure profitability, content, passenger volumes and quality targets are maximised to drive the growth of the businesses in a changing marketplace.

What you will do:

- Assist with managing the on and offline destination content for Hayes and Jarvis which supports a multi-channel approach

- Develop product knowledge of destinations to ensure every opportunity is exploited to grow sales and margin

- Assist and work with all Tailormade Brands ensuring the correct product mix is available, in the right destinations to feed into the overall business strategy

- Develop a detailed understanding of competitor product, brochures and websites

- Assist with sourcing and contracting destination ground product with market leading rates, special offers, conditions of sale, overrides and financial contributions

- Maintain positive relationships with directly contracted hotels

- Assist in reviewing and managing in resort service to ensure overseas delivery supports the strategic direction of the business

- Ensure that all work is conducted to critical path deadlines including effective content management for web and brochure and delivery of accurate, signed contracts

- Take a lead role in TETRA loading of contracts and special offers giving us maximum speed to market

- Be key point of contact for Operational areas of the business to aid resolving issues

- Embrace digital initiatives and utilise skills of online team to ensure a step change in capability and knowledge

- Work across the departments and with other Tailormade Brands with a high degree of flexibility to help out other areas when necessary

- Coordinate and deliver product training sessions for wider team where necessary and also to other departments in the business as and when required

- Work closely with the sales teams to identify and eliminate barriers to sale and assist with increasing conversion wherever possible

- Understand and implement ways of mitigating risk to the business on Health and Safety policies when contracting Hotels, Excursions, Tours and Ground Handlers

What we are looking for

- At least 12 months experience in a similar role is preferred

- An ability to think creatively when copywriting with an excellent command of written English

- Good attention to detail with a high degree of accuracy and numeracy

- An ability to prioritise workloads and manage time effectively

- Strong commercial awareness with ability to balance this with customer feedback and customer service

- An ability to build relationships and influence people

- A flexible approach with ability to take up new challenges and embrace change

- Strong organisational and negotiation skills

- Highly driven and motivated by stretching targets

- An ability to travel overseas as and when required by the business

- Good knowledge of all relevant systems e.g.: Travelink, TETRA, MS Office

- Flexibility in working hours (including weekends) at peak times

- A passion for travel

- Experience living or travelling around Sri Lanka, the Caribbean and/ or India would be a bonus

Working with us:

Join us and in return you'll be rewarded with:

- Competitive salary

- Various employee discounts and offers

- Childcare vouchers & cycle to work scheme

- Contributory Pension scheme

- Career progression opportunities

Please note that for all benefits, details were accurate as at the date of publication. Any changes will be notified to you upon your start with the Company.