Sales Advisor - Virgin Holidays

Crawley, West Sussex
£16,010 per annum -plus commission and excellent benefits
21 Aug 2019
18 Sep 2019
Permanent
Full Time

virgin

What we do

We don't do ordinary we look for extra-ordinary. Come and join Virgin Holidays award – winning customer centre as a personal holiday Advisor in our Florida, USA or Caribbean teams to add your own magic to our customers’ experience. You will be a proud brand ambassador, taking inbound calls from new and existing customers and using your enthusiasm and knowledge for all of our products to tailor each holiday to our customer’s needs whilst delivering fantastic customer service. Everything that we do always starts with our customers and we truly believe in going out of our way to delight and surprise.

Your passion in delivering the best will ensure success and satisfaction in offering our customers irresistible, effortless and memorable experiences, providing advice and guidance to help them find the right product that best suits their needs. Maximising revenue at every opportunity will naturally flow - we listen to our customers and their needs so no hard sales required. Deeply motivated by customer care and a genuine interest in travel we look to our dedicated team to make friends with our customers, letting their personality shine through in order to make outstanding connections. We challenge the norm and empower you to be you, no scripts for us. Our people are naturally gifted in engagement.

What we offer

• 5 weeks intense dedicated training to set you up for success

• Sales through service approach - no hard selling or cold calling

• Up to 7 flights a year to a wide range of Virgin’s appealing global destinations… who doesn’t fancy a trip to Vegas?

• Generous contributory pension scheme

• Outgoing, fun, high-energy work environment

• Commission scheme and ad-hoc incentives

• Diverse and supportive work force

• Continuous mentoring and development

• Career progression

• Trips to enhance your knowledge in our product?

About you

• Prepared to work between the hours of 9am and 9pm, between Monday and Sunday (please give consideration to shifts before applying as you will be working a mixture of days, evening and weekend shifts)

•Educated to GCSE level or equivalent

• A natural communicator – adapting your style to each customer

• IT confident and competent

• Confident and can-do, with a natural ability to deliver an excellent customer experience from start to finish

• Knowledgeable and passionate about the travel industry – first-hand experience of either travelling to our destination’s or selling long haul products would be desirable.

• Tenacious and creative in achieving and exceeding your monthly sales and service targets

If you want to work within a culture that is fun and dynamic and share the values of our famous Virgin Brand. Why not kick-start your career and be ‘Red’ on the inside. Anyone can offer you a job, we want to craft your future.

The perks

We recognise the value you add to our dynamic company. That's why we give our people the rewards that they deserve. We have a whole host of benefits to help you enjoy life to the full, including up to seven flights a year to a wide range of fabulous Virgin Atlantic destinations. Of course you can also take advantage of discounts on our amazing Virgin Holidays hotels. We also offer a competitive benefits package including pension and private medical schemes and life assurance. You can even self select what’s important to you through our benefits portal. We appreciate that life is busy, so when operationally possible remote working is available.

Be Yourself - Our Differences make us stronger

Virgin Atlantic and Virgin holidays are committed equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Diversity brings strength which is why we strive to provide an inclusive environment where individuality is celebrated and we can unleash the potential of our forward-thinking mix of people.

To all recruitment agencies: Virgin Atlantic does not accept unsolicited agency CVs.