Part Time Customer Service Executive : Masson Appointments Ltd

Part Time Customer Service Executive

£10,270 per annum plus superb benefits

Location:  Crawley

Hours of work are 10am – 2pm, Monday to Saturday, Saturday on rota basis and hours might be earlier and time is given back to you in the week if the Saturday is worked.  Alternatively, there are shifts available Monday to Wednesday for 20 hours a week.

Due to current restrictions, this will primarily be working from home, but with some days required at the office.

This would be an ideal role for someone with excellent customer service skills and previous call centre experience, within a financial services organisation. Please note, only candidate with previous call/contact centre experience will be considered, due to the nature of the work.

If you are looking for a company who can offer training with a very generous benefits package please read on and apply!

Working in a multi award-winning contact centre you will be handling customer service queries managing all customer activities across a range of products to ensure exceptional levels of service are delivered continually in line with agreed service standards. You will identify, escalate and analyse each customer call and transfer over to the relevant departments if needed and support and promote the organisation to customers, business partners and third parties.

Reporting to the Team Leader you will be responsible for:

• Delivering excellent customer service and technical support over the telephone handling inbound calls.
• To attempt where possible to deal with members in first instance to a final and satisfactory outcome to reduce call backs (First call Resolution).
• Build and maintain customer’s trust and confidence to maximise, customer, advisor, and third party satisfaction.
• Answer any customer service query transferring calls to the correct team when needed.
• Identify and escalate customer complaints offering excellent customer service.
• Support and promote the organisation

If you are right for this role, you will enjoy working within a solutions-driven, people-focused organisation.

The ideal candidate will:

• Have previous experience of working in a customer services environment.
• Be able to communicate information confidently and clearly – both written and verbally.
• Educated to GCSE standard or equivalent.

Please contact us now for more information and to discuss an interview.  Please email your cv to Tessa@massonappointments.co.uk or Telephone 07469 189854