Nights Warehouse Team Leader : ILG

Crawley, West Sussex
£22,176 - £24,360 per annum dependent on experience plus 10% shift allowance
16 Feb 2021
16 Mar 2021
Full Time


Nights Warehouse Team Leader

Full time - 40 hour week 5 nights out of 7 including weekends. Shift example; Thursday to Monday 9pm to 6am


£22,176 - £24,360 per annum dependent on experience plus 10% shift allowance

Job Summary

To direct and supervise all warehouse activities within the agreed section/area. Assign and organise staff to ensure full contract coverage at all times. Ensure efficient and cost effective fulfilment of customer requirements. Proactively look for process improvements with a methodical and consistent approach. Take responsibility and ownership in problem resolution. Ensure that all aspects of DRIVE are kept up to date. Responsible for the day to day supervision of team members.

Job Content:

  • Responsible for overall productivity within the designated team
  • Ensure activities are cost effective
  • Actively support operational change whilst effectively minimising disruption to production and service
  • Manage and co-ordinate operational activities to ensure the required level of service is provided to the customer
  • Attend briefings and ensure effective communications within the Operational Team and chair these when required.
  • Conduct regular team briefings with own staff
  • Communicate issues/information to line manager e.g. order volumes, delivery schedules, warehouse accuracy or general warehouse queries
  • Advise, lead and motivate team members and respect their opinions
  • Maintain and promote good industrial and employment relations on site and ensure potential problems are dealt with at an early stage
  • Ensure all team members are aware of the standard of performance required  and pro-actively manage day to day performance and conduct issues
  • Ensure all team members are trained to the required standard using the DRIVE development scheme. Ensure Drivers’ Manual is updated weekly.
  • Conduct bi-monthly one to one meetings with team members to review performance and development.
  • Ensure that DRIVE is updated within the time frames given and repairs are reported to the ACMs
  • Proactively monitor health and safety and report issues to the H&S Officer


  • 99.5% complete on time dispatch
  • 99.5% Pick/Pack accuracy
  • Quality of packing meets ILG standards
  • Completion of department objectives
  • Profitability of shipping

Performance Standards:

  • Client products booked in and located within relevant management system within SLA
  • Fulfilment and warehouse locations are correctly labelled
  • All orders received are dispatched in line with client SLA
  • Resource management, ensuring adequate allocation of resource and appropriate hours of work
  • Health & Safety issues raised immediately
  • Cycle count and stock management carried out with Stock Controller in-line with SLAs
  • Working knowledge of contracts and client SLA’s
  • Compliance with uniform  dress code
  • Performance management and conduct issues within team dealt with promptly and in accordance with ILG policies and procedures.

Selection Criteria


  • Previous experience of successfully operating in a supervisory role in a Warehouse operation (desirable)
  • Sufficient experience and knowledge of warehouse operation to effectively manage designated area to provide excellent level of service to the customer
  • Ability to support the Warehouse Manager in the performance management, development,  mentoring and coaching of members of designated team
  • Ability to co-ordinate and delegate within a team whilst remaining operationally hands on, with the capability to co-ordinate daily activities
  • Methodical and able to demonstrate the ability to  prioritise workload and tasks
  • Possess an understanding of 3EX.Net warehouse management system and MS office packages (Excel, Word, Outlook)
  • Understanding of, and ability to apply, warehouse, health, safety and security laws & regulations
  • Ability to react within a complex and growing operational environment
  • Forward thinking with the ability to “think on your feet”
  • Understand the value of the service they and their team are providing