Customer Contracts Executive: Aerfin
- Company
- Manor Royal Business District
- Location
- Crawley, West Sussex
- Salary
- Competitive
- Posted
- 20 Jun 2022
- Closes
- 18 Jul 2022
- Sector
- Aviation
- Function
- Account Management, Administration , Customer Service, Data
- Contract Type
- Permanent
- Hours
- Full Time
Title: Customer Contracts Executive
Department: Customer Contracts
Reports to: VP Purchasing and Programs
Position: Full time
Location: Crawley, Gatwick
About AerFin
AerFin Ltd is one of the fastest growing Aviation & Defense business in Europe specialising in aftermarket material solutions to airlines and MROs with quality used material to reduce maintenance costs whilst maintaining the quality and integrity of the aircraft you see flying today.
We offer a range of services from PBH contracts for airlines, 24/7 AOG support from both our London, US and Singapore based distribution centres, engine leasing, innovative material supply programs for MROs including our Beyond.Fleet.Services™ programme in conjunction with our strategic partners through to Technical consultancy projects to lessors and operators. AerFin also provide engine disassembly services for CFM and RR engines from our 100,000sqft UK based facility.
AerFin has experienced significant growth over the past 5 years and were awarded the 2018 Fast Track 200 Sunday Times award for the UK’s fastest growing exporter. Due to this growth, an exciting opportunity has emerged for the need to support the growing data demands of the business and how we can build products to help support the next phase of growth for the business.
Summary:
Working within a small team reporting to the VP Purchasing and Programs, the Customer Contracts Executive is primarily responsible for assisting and providing support in the day to day management of PBH and CPAL contracts.
Salary expectations: competitive
Essential Duties and Responsibilities:
- To process orders from contracted customers within the service levels of the contracts.
- Ensure all contracted customers receive high level of customer service.
- Provide all contracted customers with status reports as agreed within the customer contracts.
- Assist in the approval process for quotes & invoices.
- Order materials required in support of contracts, ensuring on time delivery.
- Manage subcontractors related to each contract, ensuring compliance of agreed service levels and contractual obligations
- Assist in management of any warranty activities for contracted components.
- Ensure all contractual data is recorded and assist with monthly KPIs
- Liaise with other depts. within AerFin to ensure customer service levels maintained.
Education:
- Educated to a minimum of GCSE standard or equivalent
Person Specification:
Essential:
- Computer literate with a good working knowledge of Microsoft office
- A willingness and enthusiasm to learn.
Desirable:
- Previous working knowledge of Quantum IT system is an advantage but not essential.
Personal Qualities:
- Good communication skills and attention to detail.
- Ability to work using own initiative.
- Able to work within a small team of highly motivated individuals in a fast moving entrepreneurial, agile environment.