Account Manager (Travel Industry)

JOB DESCRIPTION

• To deliver or exceed individual and team sales targets in line with the sales and customer retention strategy/annual plans and increase the number of trips per school through recommendation and referrals.
• To follow the stipulated workflows/procedures on our CRM/Reservation systems with responsibility taken to ensure information is clear, accurate and up to date so that another team member can progress at any point in time.
• To be the main point of contact for a group of customers to ensure they receive sales and service excellence throughout the buying process anticipating their needs with relevant trip proposals which meet their needs (strong listening skills, product, customer and industry knowledge) working with Group Coordinators to ensure that there are excellent communications throughout their journey.
• To build longstanding partnering customer relationships through Equity's brand values and excellent communication and interpersonal skills. This includes carrying out school visits, parent evenings and from time to time being our Representative overseas.
• To regularly review and track progress on margin guidelines, payment status, competitor information and collaborate with other teams within the business to develop or enhance Itineraries/product or improve our service levels and overall effectiveness.
• To ensure respectful, professional and collaborative working relationships across the business to challenge unacceptable behaviours or performance to continually exceed and improve our customers' experiences.
• All candidates must confirm that they have no reason why they are not suitable to work with children or vulnerable adults and satisfactory completion of DBS checks will be a condition of employment as and when this is appropriate.

EXPERIENCE REQUIRED

• friendly, positive approach which allows you to build rapport with clients

• strong sales acumen
• IT Skills - use of general systems such as word/Microsoft
• Clean Driving License is required
• DBS check will also be required

THE PACKAGE

Starting salary PLUS EXCELLENT OTE. Hybrid working. Up to 25 days annual leave + birthday off

INTERESTED?

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Harrison. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually.