Administrator

Administrator, 26,800, Burgess Hill RH15, 37.5 hours per week, Permanent, 20 days holiday + bank holidays, Onsite parking and pension

The Role

An excellent opportunity has arisen for a confident and organised Administrator to join a well-established Apprenticeship training provider at their Burgess Hill centre. This permanent role sits within a supportive Apprenticeships Team and reports to the Apprenticeships Manager. The Administrator will play a key role in supporting learners and employers, acting as a first point of contact and ensuring high standards of administration, communication, and customer service throughout the apprenticeship journey.

• Provide general administrative support to the Apprenticeships Team, including filing, scanning, data entry, and document management
• Maintain accurate learner records across internal systems in line with data protection and audit requirements
• Prepare and distribute learner documentation such as enrolment paperwork, progress reviews, and completion certificates
• Communicate confidently with learners, employers, and colleagues both face to face and over the phone
• Welcome learners and visitors to the centre and support induction and training day arrangements
• Coordinate reviews, assessments, and related documentation
• Monitor attendance and update registers and systems accurately
• Liaise with tutors, assessors, and employers to ensure records are kept up to date
• Support learner engagement activities and assist with events and reviews
• Provide general office and administrative support to the wider team as required

Requirements

Applicants will have previous experience in an administrative, customer service, or office-based role and will be confident communicating with a wide range of people both face to face and over the phone. Strong organisational skills, attention to detail, and the ability to manage a varied workload are essential. A professional, friendly, and approachable manner is key, along with good IT skills and confidence using standard office systems. A background in education, training, or apprenticeships is useful but by no means essential. A positive attitude, willingness to learn, and commitment to delivering excellent customer service are essential.

This role could suit someone who has worked as an Administrator, Office Administrator, or Customer Support Administrator.

Company Information

The organisation is a respected training provider delivering high-quality apprenticeship programmes across building and engineering services. They are known for their supportive culture, strong focus on learner experience, and commitment to continuous improvement. Staff benefit from a professional, collaborative environment where communication, teamwork, and development are valued.

Package

• 26,800 annual salary
• 20 days holiday plus bank holidays
• Pension scheme
• Onsite parking
• 5 hours per week, Monday to Friday between 8:00am and 5:00pm

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.