Airport Customer Support Assistant: The Best Connection Aviation

Airport Customer Support Assistant

London Gatwick Airport | Wilson James (via The Best Connection – Aviation)

The Best Connection – Aviation is currently hiring Airport Customer Support Assistants to work with Wilson James at London Gatwick Airport. This role is ideal for someone who enjoys helping people and thrives in a fast-paced airport environment within the logistics distribution and supply chain industry. .

You will be supporting passengers who require additional assistance and helping to ensure their airport journey is safe, comfortable, and stress-free during the busy seasonal period.

What We Offer

• Hourly rate: £14.71
• Bank Holiday rate: £29.42
• Part-time hours: 6-hour shifts
• Shift patterns: 4 days on / 4 days off or 3 days on / 4 days off
• Flexibility required across all shift times
• Weekly pay every Friday
• Overtime available – paid at double rate (£29.42)

This is a temporary seasonal position, with the potential to move into a permanent role.

Your Day-to-Day Duties

• Deliver a high standard of passenger care and assistance
• Guide and accompany passengers with reduced mobility through the airport
• Operate wheelchairs and electric buggies safely
• Assist passengers with baggage where necessary
• Check equipment daily and report any faults
• Maintain cleanliness and readiness of all mobility equipment
• Liaise with the airport control team using handheld devices
• Accurately complete required documentation
• Support operational teams with additional tasks as needed

Who We’re Looking For

• Friendly, reliable, and customer-focused individuals
• Strong communication skills and a professional approach
• Ability to work independently in a busy environment
• Calm under pressure with good time-management skills
• Full UK driving licence is essential
• Airport or passenger service experience is beneficial but not required
• Ability to speak additional languages is an advantage

Apply today and be part of a professional team supporting passengers at one of the UK’s most dynamic airports.