Bike Dispatch Manager: Balfes Bikes

The Company:

At Balfe’s it is all about people. And bikes! It is the passion, energy, and enthusiasm of all our colleagues throughout the business, which makes Balfe’s a great place to work. Joining Balfe’s means you will be working with like-minded people, and you will have opportunities to develop your skills and experience, and plenty of career progression if you want it

Bike Dispatch Manager Job Description

The Bike Dispatch Manager is responsible for leading and developing the dispatch team while overseeing the bike build and delivery operation. This role plays a key part in making sure high-quality bikes are built and delivered efficiently, consistently, and in line with customer expectations and business targets.

This is a hands-on leadership role that combines strong people management with a practical, organised approach to running the department day to day

Reporting to the Head of Warehouse & Distribution

What you’ll be doing

Operational & Performance Management

• Plan and manage weekly build targets, ensuring performance and output align with sales requirements.
• Monitor performance against KPIs, addressing any shortfalls and driving continuous improvement.
• Maintain service level agreements and ensure consistent, high-quality output.
• Organise workflow and build priorities to meet deadlines and customer commitments.
• Work closely with the Head of Warehouse & Distribution to improve processes and department efficiency.

Dispatch, Delivery & Systems

• Organise the build queue, ensuring orders match invoices and remain current.
• Close orders and generate postage labels using Citrus Lime.
• Manage consignment and packing of orders for collection.
• Oversee courier relationships, including daily volumes, forecasting and performance.
• Manage personal deliveries using Optimo Route.
• Work with Support and Central Workshop teams to resolve quality issues.
• Handle bike returns, inspections and refunds in liaison with Support.
• Ensure appropriate PPE, tooling and supplies are available at all times.
• Maintain provision supplies and complete monthly reporting.

People Leadership & Team Management

• Lead, motivate and develop the dispatch team to achieve performance targets and high standards of work.
• Manage rotas, holiday approval, performance reviews and appraisals.
• Support training and development across the team, ensuring skills and capability continue to grow.
• Drive a positive team culture with clear expectations, accountability and engagement.
• Ensure all colleagues work safely, efficiently and in line with company policies and Health & Safety requirements.

Skills required

• Proven Team management and Leadership experience
• Commercially focused
• Great communication skill internally and externally
• Time management
• Mechanical/technical experience is desirable but not essential
• Enthusiasm for bicycles and riding is preferred
• Confident with IT systems
• Ability to lift boxes 25kg+
• Forklift experience preferable

Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process, and we would aim to reach agreement on any changes.

Our Values

Passion: We live and breathe cycling, and we’re here to inspire a lifelong love of riding in every cyclist

Knowledge: We share our expertise to empower every rider with the confidence to enjoy every journey

Community: Cycling connects us all, and we foster a welcoming space where every rider belongs

Teamwork: No egos. Just collaboration. Working together to support our customers and each other.

Honesty: Trust is everything. We’re always open, transparent and committed to doing the right thing.