Case Handler Assistant

Premier Work Support are currently recruiting for a highly organised and proactive Case Handler Assistant to join a leading company based in Horsham on a permanent basis. This is a fantastic opportunity to join a fast-paced, structured environment where you will play a vital role in supporting the efficient management of client case files.

You will ensure cases are processed accurately, updated in a timely manner, and managed in line with company KPIs, SLAs, and high standards of customer service excellence.

This is an excellent opportunity for someone with strong administrative and customer service experience who is looking to develop their career within a professional and detail-driven case management environment.

About the Role

The hours are Monday to Friday, 09.00am to 5.00pm (35 hours per week) fully on site.

What You'll Be Doing

• Support the end-to-end management of client case files, ensuring accuracy, compliance, and timely progression
• Act as a key point of contact for client queries, providing updates and resolving issues where possible
• Maintain accurate case records and documentation in line with company procedures
• Monitor case progress and escalate issues appropriately
• Support the delivery of KPIs and SLAs across the team
• Provide administrative support including data entry, reporting, and correspondence
• Build and maintain strong relationships with clients, partners, and internal teams
• Identify opportunities for process improvements and enhanced customer experience
• Ensure full compliance with data protection, quality, and security standards
• Participate in team meetings and contribute to continuous improvement initiatives

What We're Looking For

• Previous experience in an administrative or client support role
• Confident computer skills, especially with Microsoft Office and CRM/database systems
• Strong numeracy, accuracy, and attention to detail
• Excellent written and verbal communication skills
• A calm, patient, and empathetic approach when dealing with clients
• Someone who can manage their workload independently and meet deadlines
• Minimum GCSEs (or equivalent) in English and Maths; further qualifications a bonus

What's in It for You

• Quarterly team-based commission
• Comprehensive training and development opportunities
• Supportive, friendly, and cooperative team culture
• Excellent benefits package including Life Insurance, Private Healthcare, 6.5% pension contributions, employee discounts, and free counselling
• 33 days' annual leave (including bank holidays)
• The chance to grow your career within a respected and expanding professional services business

If you're looking to take the next step in your administrative career within a professional services environment and you value accuracy, structure, and client service, we'd love to hear from you.

Apply today by submitting your CV.