Client Experience ExecutiveAssignment Type: Temporary, ongoing basis where you will be engaged via Hays.Location: ChichesterWorking Environment: office based on a site - hybrid.Pay type: Competitive hourly pay rate.
Our client
The world's pre-eminent super-luxury automotive brand is based in Goodwood, near Chichester, West Sussex, which comprises its global headquarters and Global Centre of Luxury Manufacturing Excellence.
What awaits you? Key Responsibilities
Support in the creation and delivery of world-class client and prospect events and experiencesSupport with the development of a series of relevant experiences which can be tailored to clients and prospects.Responsible for supporting with the maintenance and presentation of all client hosting rooms.Support with defining and delivering a truly personal experience to our clients via the Private Office.Support with other Private Office Activities that come ad-hoc.To work with internal departments as well as various key support suppliers, ensuring all client hosting rooms are fully functioning at all times and any repairs are addressed and rectified quickly.
Support with implementing new initiatives to drive enriched sales, digital activity, and direct client interaction on site.Support with client and prospect events for the Private OfficeSupport with monitoring expenditure of projects, client facilities maintenance and Private Office suppliers & agencies.Develop positive working relationships with key partners (agencies, suppliers, affinity partners)Support with performance reporting of key site-based client management activities.Support with the management of client booking information via the Experience inbox and calendar.Ensure adherence to all compliance & GDPR processes.Support in the handling of client data and updating campaigns in Salesforce.
Supports in the development of event ideas and concepts in order to enhance the brand image, create visibility and position the client within the experiential area; consistently striving to deliver a high-touch guest experience.Consistently drives the quality of Client Experience delivered via the Private Office.
Acts as key client / dealer interface supporting enriched sales experiences via the Private OfficeSupport communication on Private Office-based client activities, sharing with all stakeholders, up to CEO, client & prospect experiences taking place.Key liaison point across the business for Private Office /
Client Experience bringing together supporting specialists and service providers.Support client interaction to build relationships and drive engagement.Communicates to regions, dealers and clients.Support and assist regional Private Office teams; providing a daily point of operational contactWhat should you bring along?EducationDegree (ideally in Marketing or Hospitality - Experience in a similar luxury client management role)Work experience, Leadership experienceLuxury Hospitality experienceAgency management experienceEvent management experienceExperience of handling and interacting with UHNW clients and individualsAdditional skills: Additional language is desirable; German is a plus.Understanding of global and luxury brandsUnderstanding of regional variances (cultural differences, working ethics etc.)Understanding of the automotive industry, including dealer bodiesUnderstanding of creative processes including design, print and event executionExcellent communication skillsExcellent budget planning and management skills, overseeing a number of different budget areasAbility to multitaskStrategic planning skill setCapable of working under pressureUnderstanding of various areas of the business (including Sales Operations/CRM Management)Sensitivity and diplomacy
Benefits:Competitive hourly rate along with an annual performance-related bonusAccess to a subsidised restaurantHays Go1 training platform which offers a library of over 70,000 courses.Access to Ben - Offers support across a wide range of topics such as mental health well-being, financial or legal matters.Local retail and restaurant discounts35 days annual leave (Including bank holidays)
What next?
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on .
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Client & hospitality; commercial & operational; event & customer experience