Customer Experience Manager
Hunters Recruitment and Training Ltd
Sussex Rd, Brighton and Hove, Hove BN3, UK
Published 2 days ago
Customer Service
Customer Experience Manager
Hove • £29,000 £35,000 + KPI Bonus (OTE £36,000 £42,000)
Hunters are proud to be recruiting for a fast-growing retail client in Hove seeking a Customer Experience Manager to lead their customer service and sales support team.
This is an excellent opportunity for a confident people manager who thrives on improving customer journeys, coaching teams to deliver results, and turning enquiries into sales.
Customer Experience Manager The Role
You will lead a team of Customer Service Executives, ensuring customers receive exceptional service while supporting the business to convert enquiries into sales.
Hove • £29,000 £35,000 + KPI Bonus (OTE £36,000 £42,000)
Hunters are proud to be recruiting for a fast-growing retail client in Hove seeking a Customer Experience Manager to lead their customer service and sales support team.
This is an excellent opportunity for a confident people manager who thrives on improving customer journeys, coaching teams to deliver results, and turning enquiries into sales.
Customer Experience Manager The Role
You will lead a team of Customer Service Executives, ensuring customers receive exceptional service while supporting the business to convert enquiries into sales.
- Leading and developing the customer service team
- Driving sales conversion from inbound enquiries
- Managing customer aftercare and resolving escalated issues
- Monitoring KPIs and improving team performance
- Delivering excellent service across phone, email, and online channels
- Producing performance reports for senior management
- Experience managing a customer service or sales support team
- Proven track record improving team performance and KPIs
- Strong leadership and coaching ability
- Confident communicator with excellent organisational skills
- Comfortable working with CRM systems and performance reporting
- £29,000 £35,000 basic salary
- KPI bonus (OTE £36,000 £42,000)
- 31 days holiday including bank holidays (rising with service)
- Pension scheme and MediCash health plan
- Staff product discounts
- Free on-site parking
- Genuine progression in a growing business