Customer Operations & Invoicing Specialist (Supply Chain)

Customer Operations & Invoicing Specialist (Supply Chain) Location: Remote Hours: Full-time, 37.5 hours per week (Mon-Fri, 07:30-16:00) Pay Rate: £15.86 per hour Contract: 3 months Start Date: ASAP

About the RoleWe are looking for a proactive and detail-oriented Customer Operations & Invoicing Specialist to join a fast-paced supply chain and customer service environment. You will support both the Customer Service Administration team and Supply Chain operations, playing a key role in invoice processing, financial accuracy, and project coordination.This is an excellent opportunity for someone with a background in finance, supply chain, or logistics who enjoys working cross-functionally and thrives in a high-accuracy, deadline-driven role.

Key Responsibilities

Invoice Processing & Financial Support

• Prepare and verify documentation for client invoicing
• Raise and manage "To Be Invoiced" (TBI) requests (product, prepayment, freight)
• Interface with Finance as the main contact for invoicing queries
• Ensure invoices are accurate and issued within the correct fiscal period
• Maintain compliance with client-specific invoicing requirements
• Support audits by preparing and providing required documentation

Data Management & Systems

• Update and maintain financial and operational data in systems (e.g., Salesforce)
• Track and report on Key Performance Indicators (KPIs)
• Ensure delivery schedules are accurately reflected in systems
• Support month-end processes, including accruals

Operational & Supply Chain Support

• Assist Project Managers with quotes and cost estimates (freight, VAT, FX, insurance)
• Provide support on logistics queries including import/export and Incoterms
• Maintain high levels of accuracy during peak workloads
• Follow all defined processes and standard operating procedures (SOPs)

Key Skills & Experience

• Degree in Business, Finance, Supply Chain, Logistics, or similar (or equivalent experience)
• 2-5 years' experience in supply chain, finance, or a related environment
• Pharmaceutical or regulated industry experience is advantageous
• Strong attention to detail and ability to manage multiple tasks
• Excellent communication and stakeholder coordination skills
• Good working knowledge of MS Office (especially Excel)
• Experience with ERP systems or Salesforce (preferred but not essential)
• Confident working with financial data and documentation

How to ApplyIf you're an organised, detail-driven professional with experience in supply chain, finance, or customer operations, we'd love to hear from you. Apply now to join a collaborative and high-performing team.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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