Fitness Instructor

Job Description

The Post in Context

Undertake all functions involved in the daily operation and service delivery within Gym. This includes providing supervision of the gym floor, undertaking various gym appointments including gym programming, reviews, floor-based coaching and a high level of engagement and connection to actively recruit and retain members. As a Fitness Instructor you will be required to deliver the highest quality service throughout the Centre by inspiring and motivating customers, to increase retention and provide guidance as well as support to ensure customers achieve their goals.

Main Duties

• To motivate and support customers to increase retention and support customers to achieve their goals.
• To carry out gym appointments and deliver our member journey, including Welcome Workouts, Personal Plans and Plan reviews.
• Provide advice and guidance to customers to ensure they use equipment safely and adopt the correct exercise technique.
• Deliver gym floor group training sessions as required (cross site if/when required)
• Deliver gym floor workshops as required (cross site if/when required)
• Create and promote in centre gym challenges to engage customers.
• To actively participate in the membership sales process by making customers aware of the benefits of membership and group exercise participation.
• To meet agreed performance KPI targets set by the Duty Manager.
• Create content for websites and social media platforms in the manner of images and video material.
• To assist the Duty Management Team in organising special events, program development and promotions when required.
• To ensure that the gym is maintained in a clean, safe, hygienic and tidy condition during your hours of supervision.
• Following & adhering to site checklists.
• To carry out appropriate maintenance checks and follow procedures to ensure kit is back in working order as soon as possible.

General

• To wear the uniform provided by the centre and always adopt a high level of presentation.
• To comply with health and safety processes and procedures.
• Attend training sessions and team meetings as and when required.
• Various administration tasks as and when required.

Note

• You will not actively promote your private business within Hillbrow facilities (including the car park) and to Members.
• You will keep Hillbrow informed of external classes you teach and programs you run. By advising Hillbrow of the classes and programs you run we can ensure that there is no direct conflict of interest.
• You will not promote your private business using images of Hillbrow facilities or Hillbrow members participating in Hillbrow activities.
• If a Hillbrow member is also a member of your exercise classes, you may of course use their image to promote your class (subject to image release authorisation).
• You will make every effort to attend team meetings.
• It is desired that you will have both L3 PT qualifications and GP Referral or be willing to work towards both of these qualifications.
• To deliver appointments in line with relevant qualifications.
• You may be required to work across different sites when cover is needed as per the needs of the business.

Personal Specification

Disposition (Essential)

• Customer focused
• Great communicator
• Driven and enthusiastic
• Passions in health & wellbeing
• Creative and intuitive
• Empathetic
• Pro-active & good organisation
• Team Player but also a good leader
• Listening skills

Experience (Essential)

• Similar work environment

Experience (Desirable)

• Personal Training
• Experience in working with a range of clients including (but not limited to) juniors, seniors, disabilities and referrals

Qualifications (Essential)

• L2 Fitness Instructing

Qualifications (Desirable)

• Ability to obtain qualifications in Exercise Referral
• CIMSPA registered
• Level 3 Personal Training
• GP Referral qualification. The desire to work towards this qualification

Specialist Knowledge (Essential)

• Genuine interest in health and fitness
• After training, to be able to undertake preventative maintenance on equipment
• Knowledge of behaviour change and goal setting

Skills (Essential)

• Communication skills (verbal and written)
• Computer competent, MS Office software and email

Other (Essential)

• To be flexible to the changing demands of the business
• To be able to follow Hillbrow Health and Wellbeing Policies and Procedures.

Closing Date:
06/08/2026