Guest Relations Manager, required to join a friendly front of house team, to work for our client, a hotel, located in the Eastbourne area. This role is offered a 40-hour week, you will be working over 5 days out of 7 days to include week-ends and bank holidays on a rota.
Live in is available if required.
As Guest Relations Manager:
- You will act as front-line person between Guests and the Front Desk, for all guests' expectations and to be part of a warm, caring and professional team member working closely alongside with Reception, Concierge and Reservations.
- The role does require you to carry out Duty Management shifts.
- Hours of work will be 40 hours per week, working five days out of seven, including weekends and evenings, so flexibility is required.
Key Responsibilities for the role of Guest Relations Manager:
- A background in dealing with customer service.
- Has a proactive interest in genuine hospitality, be confident, discreet and positive.
- Act as the liaison between Concierge and Reception, ensuring smooth running of guests expectations.
- Good command of English, be an excellent communicator
- Well organised with proven problem solving skills, have the confidence to deal with guest issues and display attention to detail.
Salary for the role of Guest Relations Manager, is given as Competitive. A share of the service charge is paid on top of this basic salary. 40-hour week. Live in is available if required, and this would be deducted from your salary.
Please send an up to date copy of your Curriculum Vitae.
N.E. Recruitment is acting as an Employment Agency in relation to this vacancy
We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration.
Candidates must be eligible to live and work in the UK