Head of IT Operations

• Head of IT Operations
• Permanent role - £50k

About Our Client

This is an opportunity to join an SME within the retail sector. The company, based in Hove, Brighton, operates with a focus on delivering quality products and services to its customers.

Job Description

• Develop and execute the IT operations roadmap aligned to business goals
• Lead and mentor IT support, infrastructure, and web development teams
• Deliver strategic projects including upgrades, migrations, and system rollouts
• Coordinate with internal teams and external suppliers to meet scope, time, and budget
• Implement governance, reporting, and project tracking frameworks
• Oversee system performance, cloud platforms, and enterprise applications
• Manage vendor relationships and SLAs
• Lead cybersecurity, compliance, policy reviews, and risk management
• Ensure effective IT support, incident management, and root cause analysis
• Manage IT budgets, procurement, and asset registers
• Evaluate emerging technologies and recommend improvements

The Successful Applicant

A successful Head of IT Operations should have:

• Demonstrated ability to align IT with wider business strategy
• Experience preparing and managing IT budgets
• Proven leadership of IT teams
• Strong analytical and decision making skills
• Ability to diagnose and resolve complex issues
• Excellent written and verbal communication
• Highly organised and self motivated
• Minimum two years in a similar role
• Degree in IT, Communications, or related field
• Experience with Windows 11, Microsoft 365, Azure, Exchange Online
• Strong knowledge of SharePoint, Intune, cloud storage, backup technologies
• Understanding of CRM terminology
• Experience with firewalls, routers, switches
• Web design and graphics skills
• Dynamics 365 Business Central (desirable)

What's on Offer

• Competitive salary of up to £50,000 depending on experience.
• Chance to lead IT operations with significant strategic impact and autonomy.
• Permanent position based in Hove.
• Opportunity to work in a collaborative and supportive environment.
• Chance to lead a key department within the retail industry.

If you are an experienced professional seeking a new challenge, apply today to join this exciting opportunity in Hove.