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Vacancy NameIT Service Support ManagerVacancy NoVN1893Employment TypeFull-TimePrimary Work LocationPeople's Partnership - Manhattan Building, CrawleyDescriptionIT Service Support Manager About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Responsible for overseeing the day-to-day operations of the IT Service Desk and IT Application Support teams, ensuring the delivery of high-quality first-line and second line support to all users across the organisation. The manager leads a team of Application Support engineers and Service Desk Analysts ensuring the stability, performance and usability of business-critical applications and services, coordinating with internal stakeholders and working closely with third-party vendors. • Manage the daily operations of the IT Service Desk, ensuring efficient handling of incidents, service requests, and queries. • Ensure consistent application of ITIL processes such as Incident Management, Asset Management, Request Fulfilment, and Problem Management. • Act as an escalation point for complex or high-impact application issues. • Ensure root cause analysis is conducted for recurring problems and that permanent fixes are implemented. • Support internal and external audits by providing evidence and documentation as required. • Lead, mentor, and develop team to deliver exceptional support. • Engage in annual financial planning cycle and ensure delivery within allocated budget What we’re looking for: • Proven experience managing an IT Service Desk on similar support function • Proven ITIL Service Management exposure • Experience with ITSM Tools (e.g. ServiceNow) • Strong leadership, communication, and stakeholder management skills. • Familiarity with ISO27001 compliance and audit requirements • Proactive and adaptable, with a continuous improvement mindset. • Knowledge of Microsoft 365, Active Directory, and common enterprise applications. What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Subsidised restaurant in our Crawley office ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range

Manor Royal Business District

IT Service Support Manager: People's Partnership

Hours: 37.5 per week, Monday to Friday Location: Hybrid working with up to 3 days per week at our VHQ, Crawley, West Sussex Contract: Permanent Closing date: 19th January&nbsp;<h2>In a nutshell</h2>&nbsp;Are you ready to lead the charge in shaping how Data &amp; AI are governed at Virgin Atlantic?As the Manager – Data &amp; AI Governance, you'll sit at the heart of our data ecosystem, responsible for developing, operationalising, and continuously evolving our enterprise-wide Data &amp; AI Governance Framework.You’ll spearhead the creation and evolution of our Enterprise Knowledge Graph, shape and govern data access personas and policies, and drive Responsible &amp; Ethical AI standards, while embedding a strong governance culture across the organisation.We’re specifically seeking a candidate with hands-on experience activating Data &amp; AI Governance from concept to reality, creating the first fully working version of our Data &amp; AI governance framework, ideally in Travel, Retail or Hospitality sectors, with practical experience implementing Ethical AI practices. Experience with Databricks and Microsoft stack is advantageous.&nbsp;<h2>Day to day</h2>&nbsp;<ul><li>Design, implement and evolve the Data &amp; AI Governance Framework.</li><li>Develop and maintain the Enterprise Knowledge Graph</li><li>Collaborate with teams from various departments to define data governance requirements and standards.</li><li>Establish and govern data access personas and policies.</li><li>Roll out Responsible &amp; Ethical AI standards and controls.</li><li>Drive governance culture via training, workshops and communities of practice.</li><li>Maintain metadata, catalogue, lineage and quality management practices.</li><li>Partner with DPO, InfoSec, Engineering and Platform teams.</li><li>Resolve data quality issues and support data stewardship.</li><li>Provide governance expertise across working groups and forums.</li></ul>&nbsp;<h2>About you</h2>&nbsp;Essential:<ul><li>Experience in both Data Governance and AI Governance, with the ability to apply these disciplines in complex, multi-stakeholder environments.</li><li>Hands-on experience scaling Data and AI governance frameworks from concept to operational reality as an individual contributor within large organisations.</li><li>Practical industry experience in Travel, Retail or Hospitality, or similarly fast-paced, customer-centric sectors.</li><li>Experience implementing Responsible and Ethical AI standards, including designing and operationalising controls that support safe and compliant AI use.</li><li>Strong understanding of metadata, lineage, data lifecycle management, data quality, and governance policy design.</li><li>Knowledge of GDPR, the EU AI Act, and emerging AI governance and regulatory frameworks, with the ability to interpret and translate these requirements into practical governance processes.</li><li>Working knowledge of AI ethics, AI regulatory alignment, AI risk frameworks, AI lifecycle governance, monitoring of AI models and GenAI adoption considerations.</li><li>Ability to influence confidently at VP level and above, and to build effective partnerships with engineering, security, DPO and business stakeholders to drive adoption and compliance.</li></ul>Advantageous:<ul><li>Experience with Databricks, Unity Catalog, Purview or the broader Microsoft data ecosystem.</li><li>Background in Responsible AI policy creation and implementation, including model monitoring and assurance practices.</li></ul>&nbsp;<h2>Be yourself – Our differences make us stronger</h2>&nbsp;Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.

Manager - AI and Data Governance: Virgin Atlantic

Location: VHQ, Crawley, 3 days on site in line with our hybrid working model Contract Type: Permanent Hours: 37.5 per week, Monday to Friday Closing Date: 15th January 2026 Department: Data &amp; AI Reports to: Manager of Data Science and Operational Research&nbsp;<h2>In a nutshell</h2>&nbsp;Are you a data scientist who turns models into measurable business impact? At Virgin Atlantic, we’re looking for a Senior Data Scientist to design, build, and productionise machine-learning solutions that shape how we fly, plan, and delight our customers.You’ll own the full project lifecycle, from defining the business problem and exploring the data to deploying, monitoring, and continuously improving models in production. Your work will directly influence operations, scheduling, and customer experiences, powering decisions that keep Virgin Atlantic ahead of the curve.As an important member of our team you’ll also help define our data-science best practices, and champion a culture that values experimentation, collaboration, and delivery excellence.&nbsp;<h2>Day to day</h2>&nbsp;<ul><li>Lead end-to-end ML and optimisation projects, from concept through deployment and post-launch performance analysis.</li><li>Build, test, and refine predictive and prescriptive models that deliver tangible business outcomes.</li><li>Collaborate with data engineers and ML engineers to design robust pipelines integrated with CI/CD workflows, ensuring models are reproducible, version-controlled, and continuously deployed with confidence.</li><li>Implement monitoring and retraining frameworks to maintain model performance and governance over time.</li><li>Contribute to our internal ML frameworks and tooling, streamlining how we experiment, validate, and deploy models at scale.</li><li>Partner with stakeholders across the airline to translate complex analytical results into clear, actionable recommendations.</li><li>Stay curious; keep up with developments in ML, GenAI, and responsible-AI practices, bringing new ideas to how we innovate with data.</li></ul>&nbsp;<h2>About you</h2>&nbsp;You’re an experienced, impact-driven data scientist who has seen multiple projects through the full lifecycle, from Jupyter notebook to production API. You combine deep technical expertise with commercial understanding and thrive on collaboration.You’ll bring:<ul><li>5 + years’ experience delivering applied machine-learning projects in production.</li><li>Proven record of deploying and maintaining ML models through CI/CD pipelines</li><li>Advanced proficiency in Python (pandas, scikit-learn, PySpark) and SQL.</li><li>Experience with ML lifecycle tooling such as MLflow and Databricks.</li><li>Strong understanding of testing, version control, containerisation, and monitoring.</li><li>Excellent communication skills — able to convey complex ideas clearly to technical and non-technical audiences alike.</li><li>A degree, PHD or post-doc experience in a quantitative discipline such as statistics, mathematics, computer science, or a related field.</li></ul>Nice to have:Experience applying GenAI or NLP models to real-world business problems.Be yourself – Our differences make us stronger Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.Additional information At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? <a href="https://careers.virginatlantic.com/leadership" target="_blank">Click here</a>

Senior Analyst - Data Science

This role focuses on the architecture and technical design of our customer experience (CX) solutions. This includes alltouchpoints across the customer journey, from initial contact to ongoing support, and spans various channels such as voice,web, chat, and mobile. Delivering a seamless and positive CX is crucial for maintaining our market-leading position and driving customer loyalty.&nbsp;Main Tasks:The Technical Architect will play a key role in defining and delivering the technical strategy for our CX solutions. Thisincludes:• Designing and documenting solutions that are customer-centric, scalable, and integrated across various channels.• Selecting and integrating appropriate technologies to enhance the customer journey.• Providing technical leadership and guidance to development teams.• Ensuring adherence to architectural principles and standards.• Collaborating with stakeholders across the business to understand their needs and translate them into technical solutions that improve CX.• Ensure colleagues involved in design activities (eg Business Analysts, Technical Architects) are following best practice design principles in line with the company architectural strategy&nbsp;Purpose of the role:• Define and maintain the technical architecture for our CX solutions.• Design and document solutions for new CX initiatives and enhancements.• Evaluate and select appropriate technologies to enhance the customer journey.• Integrate various platforms and systems, including Genesys, HCL Volt MX, and Google Cloud.• Provide technical guidance and support to development teams.• Ensure adherence to architectural principles and security standards.• Collaborate with stakeholders across the business to gather requirements and feedback.• Monitor and optimize the performance and effectiveness of CX solutions.• Stay up-to-date on emerging technologies and trends in the CX space.Requirements:• Proven experience as a Technical Architect for CX solutions.• Strong understanding of CX principles and best practices.• Experience with Unified Communications platforms (Genesys preferred).• Hands-on experience with Multi-Experience Development Platforms (HCL Volt MX preferred).• Strong understanding of web technologies, including HTML, JavaScript, React, and CSS.• Experience with API gateways (Apigee preferred) and serverless technologies.• Hands-on experience with Google Cloud Platform (GCP) and related services.• Familiarity with Java and database technologies.• Experience with IAM tools (Auth0 preferred) and authentication/authorization protocols.• Knowledge of monitoring tools (Datadog preferred) and performance optimization techniques.• UML documentation• Data Modelling / Design• Architecture frameworks (e.g Togaf)Benefits:&nbsp;<ul><li>Competitive salary and bonus scheme</li><li>Hybrid working</li><li>Rentokil Initial Reward Scheme</li><li>23 days holiday, plus 8 bank holidays</li><li>Employee Assistance Programme</li><li>Death in service benefit</li><li>Healthcare</li><li>Free parking</li></ul>&nbsp;At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.&nbsp;We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (<a href="mailto:joanna.sharpe@rentokil-initial.com" target="_blank">joanna.sharpe@rentokil-initial.com</a>) if you need anything Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.&nbsp;

Technical Architect - Customer Experience: Rentokil

Vacancy NameIT Service Support ManagerVacancy NoVN1893Employment TypeFull-TimePrimary Work LocationPeople's Partnership - Manhattan Building, CrawleyDescriptionIT Service Support Manager About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Responsible for overseeing the day-to-day operations of the IT Service Desk and IT Application Support teams, ensuring the delivery of high-quality first-line and second line support to all users across the organisation. The manager leads a team of Application Support engineers and Service Desk Analysts ensuring the stability, performance and usability of business-critical applications and services, coordinating with internal stakeholders and working closely with third-party vendors. • Manage the daily operations of the IT Service Desk, ensuring efficient handling of incidents, service requests, and queries. • Ensure consistent application of ITIL processes such as Incident Management, Asset Management, Request Fulfilment, and Problem Management. • Act as an escalation point for complex or high-impact application issues. • Ensure root cause analysis is conducted for recurring problems and that permanent fixes are implemented. • Support internal and external audits by providing evidence and documentation as required. • Lead, mentor, and develop team to deliver exceptional support. • Engage in annual financial planning cycle and ensure delivery within allocated budget What we’re looking for: • Proven experience managing an IT Service Desk on similar support function • Proven ITIL Service Management exposure • Experience with ITSM Tools (e.g. ServiceNow) • Strong leadership, communication, and stakeholder management skills. • Familiarity with ISO27001 compliance and audit requirements • Proactive and adaptable, with a continuous improvement mindset. • Knowledge of Microsoft 365, Active Directory, and common enterprise applications. What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Subsidised restaurant in our Crawley office ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

IT Service Support Manager: People's Partnerhsip

Location: Crawley, United Kingdom&nbsp;&nbsp;Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.&nbsp;&nbsp;Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.&nbsp;&nbsp;2026 Software Engineering Apprentice - Level 6 Digital and Technology Solutions Degree Apprenticeship&nbsp;Start Date: 07 September 2026Salary: £24,000 per annumEmployee type: PermanentLocation: CrawleyWorking Schedule: Monday – Friday, 37 hours a week (8 hours Monday – Thursday, 5 hours Friday)&nbsp;Are you passionate about engineering? Do you have an inquisitive mind? Do you want to be part of an Apprenticeship Programme that will develop and challenge you? &nbsp;If so, read on to see what Thales has on offer…&nbsp;What the role has to offer:<ul><li>Earn while you learn</li><li>Job specific training experience</li><li>Recognised qualifications</li><li>Permanent role from day one</li><li>Tuition fees for university or approved training providers are fully covered</li></ul>&nbsp;Our exciting Software Engineering Apprentice role will develop your software skills to become a confident, positive and versatile engineer with well-honed technical knowledge. You will support the team to deliver real-world software solutions to deadlines and within budget, with opportunities to get involved across the entire development lifecycle.&nbsp;As a Software Engineering Apprentice you will develop key skills and experience in the following:<ul><li>Programming skills in industry standard languages such as C++ and Java</li><li>Experience of working in multi-disciplined agile environment alongside experienced engineers</li><li>Familiarity with business management tools for managing requirements and formal documentation</li><li>New tools and infrastructure used for the development engineering environment</li><li>Development of secure, quality software solutions that adhere to timescale and budget</li><li>Domain specific knowledge and application of mathematics skills to model and develop real-world solutions across industries, such as aerospace and underwater systems and software defined radio and electronic counter measure systems (dependant on which business area you are aligned to)</li><li>Opportunity to develop creative and bespoke software solutions</li><li>Organisational skills with well-rounded communication and relationship building abilities</li><li>Digital Technologies such as Artificial Intelligence and Data Analytics</li></ul>&nbsp;Apprentice ProgrammeYou will enrol onto the Level 6 Digital and Technology Solutions Degree Apprenticeship at Warwick University, following the Software Engineering pathway. For the duration of this 4 year programme you will combine university studies with practical application, working within our software function in Crawley.&nbsp;This programme is delivered via a block release delivery model, which includes a blend of on campus delivery and remote learning. For the rest of the time you will be working in the business for 4 days per week and will be given 1 day per week to focus on your apprenticeship studies.&nbsp;At the end of the apprenticeship you will be working as a software engineer within one of the Thales UK businesses. Your final qualification will be a BSc in Digital and Technology Solutions, plus the Level 6 degree apprenticeship qualification.&nbsp;Requirements:<ul><li>112 UCAS tariff points at A Level (grades BBC) including grade C or above in Maths and at least 1 other relevant STEM subject (any of Engineering, IT, Computing, Web and Telecoms, Physics, Electronics)</li><li>5 GCSEs grade 9-4 (A-C) including English and Maths</li></ul>&nbsp;Benefits<ul><li>201 hours annual leave (plus a company day and bank holidays)</li><li>Company Pension</li><li>Health Care Cash Plan</li><li>Life Insurance</li><li>Discount Portal</li><li>Performance-related pay uplifts</li><li>80 Hours Volunteering (first two years)</li></ul>&nbsp;Please note, assessment centres for shortlisted candidates will be held between February - May 2026.&nbsp; Induction week for all Graduates and Apprentices will take place from Monday 7 September - Friday 11 September 2026.&nbsp;Closing date: Our applications will close at 11.59pm on Thursday 12 February 2026, this is the only time we will be accepting applications this year. Please note, we will be in contact by the end of February 2026 with details of next steps.&nbsp;PLEASE NOTE THAT ROLES MAY CLOSE EARLIER THAN THE ADVERTISED DEADLINE IF WE RECEIVE A HIGH NUMER OF APPLICATIONS.&nbsp; WE ENCOURAGE YOU TO APPLY AS SOON AS POSSIBLE TO AVOID MISSING OUT ON THIS OPPORTUNITY.&nbsp;Recruitment Process:For further information about our Future Talent recruitment process, including hints and tips, or to connect with a member of the Future Talent Team, a Graduate, or an Apprentice, please visit <a href="https://thales.connectr.co.uk/futuretalent" target="_blank">Thales Future Talent - Connectr</a>.Due to the nature of the work that we do at Thales, all of our roles are subject to security restrictions.&nbsp;&nbsp;All successful candidates must possess the permanent right to work in the UK, and&nbsp;will be required to go through Government security clearance at BPSS Level and to obtain full Security&nbsp;Clearance (SC) in line with the United Kingdom Security Vetting (UKSV) requirements below, prior to starting with us.&nbsp;This role requires Security Clearance (SC). It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment.&nbsp; Please visit the UKSV website for further guidance.&nbsp;To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. As part of the vetting process you will be asked to provide evidence of your identity, eligibility to work in the UK, time spent abroad over the last 5 years, as well as employment and / or educational history.&nbsp;For further details of the evidence required to apply for security clearance please follow this link -&nbsp;<a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/nationa%E2%80%A6" target="_blank">https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/nationa…</a>&nbsp;Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.&nbsp;In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.&nbsp;At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.&nbsp;Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact <a href="mailto:resourcing.ops@uk.thalesgroup.com" target="_blank">Resourcing Ops</a> for mid to senior roles, or the <a href="mailto:suppearlycar@uk.thalesgroup.com" target="_blank">Early Careers Team</a>&nbsp;for graduate and apprentice roles.&nbsp;Great journeys start here, apply now!

2026 Software Engineering Apprentice - Level 6 Digital and Technology Solutions Degree Apprenticeship: Thales

Location: Crawley, United Kingdom&nbsp;&nbsp;In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.&nbsp;&nbsp;Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.&nbsp;&nbsp;2026 End User Support Apprentice – Level 3 IT Apprenticeship&nbsp;Start Date: 07 September 2026Salary: £24,000 per annumEmployee type: PermanentLocation: CrawleyWorking Schedule: 37 hours a week, Monday – Thursday 8 hours a day, Friday 5 hours (Flexible start time between 07:00 and 09:30)&nbsp;Are you passionate about IT and offering great technical support? Do you have an inquisitive mind? Do you want to be part of an Apprenticeship Programme that will develop and challenge you?&nbsp; Then look no further!&nbsp;We are recruiting an apprentice to work as part of the End User Support Team whilst also undertaking an IT Technician Apprenticeship.&nbsp;What the role has to offer:<ul><li>Earn while you learn</li><li>Job specific training experience</li><li>Recognised qualifications</li><li>Permanent role from day one</li><li>Tuition fees for university or approved training providers are fully covered</li></ul>&nbsp;This role covers IT support to all UK business users on site and involves working on incidents and service requests using the Service Desk tool (Service Now). The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests.&nbsp; You will also be involved in stock management, laptop/desktop builds, software deployments and much more!&nbsp;Apprentice ProgrammeFor this position, you will enrol onto a Level 3 IT apprenticeship programme, delivered via a virtual delivery model over an 18-month duration. This programme will provide you with a strong foundation in IT best practice, skills and knowledge. You will learn to diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an IT environment. You will be given one day per week in which to focus on your academic studies, with the other four days spent applying your learning in a real-life IT/IS team.&nbsp;Requirements:<ul><li>5 GCSE’s grades 9-4 (A-C) including Maths and English&nbsp;</li></ul>&nbsp;Benefits<ul><li>201 hours annual leave (plus a company day and bank holidays)</li><li>Company Pension</li><li>Health Care Cash Plan</li><li>Life Insurance</li><li>Discount Portal</li><li>Performance-related pay uplifts</li><li>80 Hours Volunteering (first two years)</li></ul>&nbsp;Please note, assessment centres for shortlisted candidates will be held between February - May 2026.&nbsp;&nbsp;Induction week for all Graduates and Apprentices will take place from Monday 7 September - Friday 11 September 2026.&nbsp;Closing date: Our applications will close at 11.59pm on Thursday 12 February 2026, this is the only time we will be accepting applications this year. Please note, we will be in contact by the end of February 2026 with details of next steps.&nbsp;PLEASE NOTE THAT ROLES MAY CLOSE EARLIER THAN THE ADVERTISED DEADLINE IF WE RECEIVE A HIGH NUMER OF APPLICATIONS.&nbsp; WE ENCOURAGE YOU TO APPLY AS SOON AS POSSIBLE TO AVOID MISSING OUT ON THIS OPPORTUNITY.&nbsp;Recruitment Process:For further information about our Future Talent recruitment process, including hints and tips, or to connect with a member of the Future Talent Team, a Graduate, or an Apprentice, please visit <a href="https://thales.connectr.co.uk/futuretalent" target="_blank">Thales Future Talent - Connectr</a>.Due to the nature of the work that we do at Thales, all our roles are subject to security restrictions.&nbsp;&nbsp;All successful candidates must possess the permanent right to work in the UK and&nbsp;will be required to go through Government security clearance at BPSS Level and to obtain full Security&nbsp;Clearance (SC) in line with the United Kingdom Security Vetting (UKSV) requirements below, prior to starting with us.&nbsp;This role requires Security Clearance (SC). It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment.&nbsp; Please visit the UKSV website for further guidance.&nbsp;To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. As part of the vetting process, you will be asked to provide evidence of your identity, eligibility to work in the UK, time spent abroad over the last 5 years, as well as employment and / or educational history.For further details of the evidence required to apply for security clearance please follow this link -&nbsp;<a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/nationa%E2%80%A6" target="_blank">https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/nationa…</a>&nbsp;Thales is an equal opportunities employer and diversity, and inclusion are integral to the success of Thales.&nbsp;In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.&nbsp;At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.&nbsp;Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact <a href="mailto:resourcing.ops@uk.thalesgroup.com" target="_blank">Resourcing Ops</a> for mid to senior roles, or the <a href="mailto:suppearlycar@uk.thalesgroup.com" target="_blank">Early Careers Team</a>&nbsp;for graduate and apprentice roles.&nbsp;Great journeys start here, apply now!&nbsp;&nbsp; &nbsp;

2026 End User Support Apprentice – Level 3 IT Apprenticeship

At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world. We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee. Benefits <ul> <li>We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties and more. It's rare you won't see something going on!</li> <li>Hybrid working, work from home on Tuesday and Thursdays alongside our flexible working hours scheme.</li> <li>Modern offices, collaboration spaces, onsite gym, and a gourmet café with subsidised food.</li> <li>Tech, bike, and travel or season ticket loans.</li> <li>Private medical insurance (Opt in) and healthcare cash-back plan with Health Shield.</li> <li>Discounted fitness memberships up to 75% off in your area with GymFlex.</li> <li>25-days holiday plus bank holidays, and you can buy &amp; sell up to 5 days a year.</li> <li>Recognised as one of the Best Companies to Work for in the UK, by Best Companies .</li> </ul> About the role Join our DevOps team in Brighton where you'll build and manage GitHub pipelines, infrastructure-as-code, and cloud-native Azure solutions. You'll work closely with teams across the business to drive DevOps best practices, optimize deployments, and ensure systems run smoothly Key Responsibilities <ul> <li>Take ownership of GitHub build, release, and deployment pipelines, ensuring our software moves smoothly from development to production.</li> <li>Design, implement, and maintain infrastructure-as-code solutions using Bicep, turning complex cloud setups into streamlined, repeatable processes.</li> <li>Support and drive cloud-native Azure adoption by designing, deploying, and optimizing both new and existing products, helping teams make the most of the cloud.</li> <li>Lead the development and promotion of DevOps best practices across the business, collaborating closely with teams to ensure consistent and efficient workflows.</li> <li>Identify, document, and implement improvements to existing DevOps pipelines and processes, making our systems faster, smarter, and more reliable.</li> <li>Mentor and guide other engineers, sharing knowledge and providing support to help them grow in their careers.</li> <li>Monitor service health with detailed metrics, log analytics, and intelligent alerting strategies, keeping systems robust and reliable.</li> <li>Manage and report on the status of business-critical systems and project progress, providing clear insights to stakeholders.</li> <li>Implement zero trust security solutions using AAD and B2C, helping safeguard our systems and data.</li> </ul> What Are We Looking For? <ul> <li>Previous experience in a DevOps based role, managing CI/CD pipelines, Infrastructure-as-code and cloud solutions.</li> <li>Knowledge of .NET, PowerShell and container architectures (Docker/Kubernetes) and Linux systems.</li> <li>Understanding of Azure cloud services and application solutions.</li> </ul> The right attitude is more important to us than your skills or experience. If you're excited about a role but your existing experience doesn't match up with every element of the job description, we encourage you to apply anyway. We want to collaborate with you and hear your ideas, most of all, we want people to enjoy the journey with us. Take a look at what our team thinks of working here

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