Internal Sales Account Manager

Internal Account Manager / Customer Service

Lancing Monday-Friday Office-based.

A well-established, highly successful business in the specialist packaging sector is looking to hire an Internal Account Manager / Customer Service professional to support continued growth.

With a turnover of over £55m a year and a dominant presence across the South of England, the company works with household-name clients across multiple sectors. This is a long-term opportunity within a stable team where people tend to stay, progress, and earn well.

The role

This is an internal, office-based position supporting existing customer accounts and working closely with the Sales Manager and wider sales team. It is not a field sales role and does not involve cold calling.

Key responsibilities include:

• Managing customer accounts day to day
• Acting as a key point of contact for clients
• Handling inbound and outbound customer communication
• Supporting external Account Managers with coordination and administration
• Maintaining consistently high service levels

The role suits someone who is confident on the phone, organised, and comfortable dealing directly with customers.

Working hours

• Monday to Friday
• 08:00-17:00 or 08:30-17:30
• Fully office-based in Lancing
• Clear no-overtime culture

Salary & benefits

• £28,000 base salary
• Bonus structure:
  • 1% of branch turnover
  • Currently equates to approximately £600 per month
  • Increases as the branch grows
• 20 days holiday plus Bank Holidays
• Company pension
• On-site parking

Several internal team members earn very well through performance and longevity.

Candidate profile

The business is open-minded on background and will consider:

• Candidates with 2-3 years' experience in Customer Service, Internal Sales or Account Management

What matters most is:

• Confidence speaking to customers
• Strong communication skills
• Basic numeracy
• Willingness to get on the phone

Interview process

• Two-stage interview
• Includes an aptitude test
• Calculator permitted

Why apply?

• Strong, stable business with a clear future
• Sensible hours and predictable working pattern
• Genuine earning potential without long evenings or weekends
• A team culture where people build careers, not just fill seats

Ideal for someone based in or around Lancing looking for a role that offers stability, progression, and solid rewards - without the usual sales clichés.