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Key Holder - Hangleton Road, Brighton and Hove

Key Holder - Hangleton Road, Brighton and Hove

The Flour Pot Bakery
locationSussex Rd, Brighton and Hove, Hove BN3, UK
PublishedPublished: Published today
Permanent

Key Holder - Hangleton Road, Brighton and Hove

The Role

The Flour Pot Bakery is a renowned artisan bakery and café, committed to serving high-quality

baked goods, specialty coffee, and exceptional customer service. We take pride in our handcrafted

products, sustainability efforts, and creating a warm, welcoming environment for our customers.

Job Overview:

As a Café Key Holder, you play a vital role in supporting the daily operations of the café. You will be

responsible for opening and/or closing the store, ensuring smooth service, and assisting with

leading the team alongside the rest of the café management team. This position requires a passion

for hospitality, excellent leadership skills, and a hands-on approach to delivering outstanding

customer experiences.

Key Responsibilities:

  • Opening & Closing Duties: Responsible for opening or closing the café, including setting up for service, cash handling, and securing the premises.

  • Customer Service Excellence: Deliver an outstanding experience to every customer, upholding The Flour Pot Bakery's excellent service standards.

  • Team Leadership: Support and motivate the team, ensuring a positive and productive work environment.

  • Operational Support: Assist with stock management, health & safety compliance, and maintaining cleanliness and hygiene standards.

  • Problem Solving: Handle customer concerns, resolve issues efficiently, and escalate when necessary.

  • Barista & Food Service: Confidently prepare and serve high-quality coffee and food, maintaining consistency and speed.

  • Sales & Cash Handling: Process transactions accurately and support end-of-day reporting.

What We're Looking For:

  • Previous experience in a hospitality, café, or retail environment.

  • Experience in a supervisory or key holder role is preferred.

  • Passion for great coffee, food, and customer service.

  • Strong leadership and communication skills.

  • Ability to work independently and as part of a team.

  • Reliable, punctual, and responsible.

  • Food hygiene and safety awareness (training provided if needed).

Screening Questions

  • How many hours are you available to work each week? (16-24hrs, 20-30hrs, 30-40hrs)
  • When are you available to start? (Please specify date)
  • Please tell us why you would like to join The Flour Pot Team?
  • How did you hear about us?
  • Please upload your CV