Supported Housing Manager

Supported Housing Manager

Location: Crawley

Salary: Up to 45,000 FTE ( 22,500 pro rata for the initial 6-month contract)

Contract: Fixed-Term Contract, 6 Months with potential of permanent

Hours: 37.5 hours per week, Monday to Friday, 9:00am to 5:00pm, with one late shift per week

The Opportunity

An established provider of supported accommodation services is seeking an experienced Supported Housing Manager to lead an Ofsted-regulated service supporting young people aged 16+.

This is an excellent opportunity for a passionate and experienced housing professional to oversee a high-quality supported accommodation service for looked-after young people, care leavers and unaccompanied asylum-seeking young people. The successful candidate will provide operational leadership, ensure regulatory compliance, and support a dedicated team to deliver positive outcomes for young people preparing for independent living.

Key Responsibilities

Service Leadership

• Oversee the day-to-day management of the supported accommodation service.
• Ensure the service operates in line with Ofsted requirements, safeguarding standards and contractual obligations.
• Promote trauma-informed, psychologically informed and restorative approaches to service delivery.
• Lead on referrals, admissions, support planning and risk management processes.
• Monitor service performance and ensure high standards of record keeping and compliance.
• Manage health and safety, property standards and resident wellbeing across the service.
• Support young people to develop the skills, confidence and resilience needed for independent living.

People Management

• Lead, motivate and develop a multidisciplinary team of support staff.
• Manage recruitment, induction, supervision, performance management and ongoing development.
• Create a positive and accountable team culture focused on achieving excellent outcomes for young people.
• Ensure staff have the skills, knowledge and confidence to deliver effective support services.

Partnership Working

• Build and maintain strong relationships with local authorities, commissioners, social workers and partner agencies.
• Represent the service at professional meetings and multi-agency forums.
• Develop positive links within the local community and respond appropriately to neighbourhood concerns.

About You

We are looking for a manager who can demonstrate:

• Significant experience managing supported housing, supported accommodation or residential services for vulnerable young people and/or adults.
• Strong knowledge of Ofsted regulations and compliance requirements.
• Experience supporting looked-after children, care leavers and young people with complex support needs.
• Proven ability to lead and develop high-performing teams.
• Experience in safeguarding, risk management and regulatory compliance.
• Knowledge of trauma-informed and psychologically informed approaches.
• Strong communication, stakeholder management and report-writing skills.
• Experience managing budgets, service performance and operational targets.

Essential Requirements

• Previous management experience within supported housing, supported accommodation, residential care or a related environment.
• Strong understanding of safeguarding and Ofsted expectations.
• Full UK driving licence and access to a vehicle.
• Ability to participate in an out-of-hours on-call rota.

Desirable

• Chartered Institute of Housing (CIH) qualification.
• Management qualification.
• Experience working with care leavers and unaccompanied asylum-seeking young people.