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Role Specific Information Job Description About the Role As Loss Prevention Supervisor you will improve company profitability by executing company programs around external theft deterrence, internal investigations and operational shortage. You will increase associate awareness of shortage opportunities through training, lead and influence teams to reduce shortage and build partnerships with store and company leaders, law enforcement, and local network groups. What You'll Do Identify external and internal theft trends within assigned location(s) Execute theft prevention strategies, including deterring theft and internal investigations to reduce exposure Implement store awareness programs that address theft, safety, inventory and shortage control Effectively identify and communicate potential shortage opportunities to all leaders Conduct operational audits and physical security inspections to ensure the store is in compliance with Kohl's policies and procedures Partners with store personnel to address opportunities for improvement Work to create a culture of honesty and impression of control in the store Recruit and train new Loss Prevention Associates; Lead and supervise Loss Prevention Officers and Loss Prevention Service Specialists (select locations) Maintain customer service awareness Act as a representative on behalf of Kohl's on legal proceedings as needed Additional tasks may be assigned What Skills You Have Required Strong interpersonal and written communication skills Ability to work independently with initiative Strong customer service skills Ability to make quick decisions in the company's best interest Uphold confidential information and investigations Excellent attention to detailPreferred Prior experience or background in Loss Prevention, security, law enforcement or retail Knowledge of surveillance and basic CCTV systems Knowledge of or ability to learn programs in Google Suite and various other computer programs Essential Functions The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship. Ability to perform the accountabilities listed in the "What You'll Do" Section Ability to maintain prompt and regular attendance as set by the company Ability to work at least 8 hours per day, occasionally longer when necessary to meet business needs, 5 days per week Ability to comply with dress code requirements Ability to learn and comply with all company policies, procedures, standards and guidelines Ability to give direction and receive, understand and proactively respond to direction from leadership and other company personnel Ability to work as part of a team and interact effectively and appropriately with others Ability to maintain composure and work in a fast-paced environment while accomplishing multiple tasks within established timeframes Ability to satisfactorily complete company training programs Perform work in accordance with the Physical/Cognitive Requirements sectionPhysical/Cognitive Requirements Ability to use a computer for tasks such as communicating, preparing case narratives, etc. Ability to plan, prioritize and monitor activities across multiple stores and/or district market Ability to complete or oversee the completion of assigned projects in a timely manner Ability to comply with health and safety standardsPay Range: $20.75 - $32.20Kohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH &amp; WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS &amp; RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits). Applications will be accepted for 60 days from the posting of this position. Our purpose at Kohl's is to take care of families' realest moments. Kohl's has been caring for families for more than 60 years, both the unique and diverse families that shop us every day and the Kohl's family we all belong to. Caring is something that is core to who we are as a brand, and we believe that truly caring means being there for the good stuff, the bad stuff and the real stuff. Kohl's is committed to creating a healthy and safe workplace for our associates. We seek out talent that shares our values and strive to support their journey toward fulfillment at work, at home and within our communities.

Full-Time Loss Prevention Supervisor

Commercial Ancillary Manager page is loaded  Commercial Ancillary Managerlocations: Remote Locationtime type: Full timeposted on: Posted Todayjob requisition id: Job Title: Commercial Ancillary Manager Location: Leicester / London / Bexhill / Remote/Hybrid Welcome to Hastings Direct We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same - building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.The fact you're now reading this job advert means we've tempted you to find out more about . If you like what you see, we hope you'll consider joining our team.We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you. Role overview Product owner for a range of products within Hastings' Ancillary portfolio, with responsibility for all customer and commercial outcomes. Analyse performance using data and insights to identify opportunities for enhancements to products and pricing; developing and implementing strategies for ancillary products, driving long term profitability: delivering fair value whilst acting in the best interests of our customers. Accountabilities Management of strong relationships with our ancillary partners ensuring we effectively manage commercial and contractual relations and customer outcomes to ensure long-standing, mutually beneficial partnerships Responsible for trading performance and customer value outcomes and monitoring of trends and future risks and holding partners to account for delivery against these Responsible for the delivery of good customer outcomes; effective monitoring of customer value and mitigation of potential customer detriment; input to the completion of annual product review &amp; value assessment; and reporting to OpCo / Conduct Committee. Delivery of strategic and tactical initiatives to improve commercial and customer outcomes (including product proposition and pricing reviews, claims process reviews, sales and in life journeys). Working in partnership with other business functions including Pricing, Operations, Claims, IT and Digital &amp; Marketing Strong response to net rate reviews with ability to challenge rating increases based on analysis of claims and loss ratio performance/forecasts Lead, develop and implement Ancillary Product development strategies (Provider / product / pricing / processes) to support the commercial performance whilst ensuring fair consumer value, regulatory compliance and reputational integrity Lead Ancillary Partner strategy with responsibility for the selection, oversight and performance of Ancillary providers for allocated products Support the rectification of any commercial or operational issues. Engaging with colleagues across the business and third party partners to collaboratively resolve issues Support development of new products and propositions as these are developed and introduced. Working across the organisation to look at wider opportunities within the ancillary value chain Essential skills/experience: Experience of working with highly regulated General Insurance products ideally within ancillary or claims function Results-oriented, with drive to deliver against commercial and customer targets Strong numerical reasoning with data analysis Commercial focus and ability to drive strong negotiations that deliver benefits to all parties. Innovative and driven - able to seek out opportunities to disrupt and innovate while also incrementally evolving current practices; Strong stakeholder management experience, within a fast-paced, matrixed environment. Able to build strong connections with other functions to embed strategy and support delivery of trading outcomes Interview Process: 1st Round - Intro call with Hiring manager + 12nd Round - Case study round followed by call with Hiring leader What we will give you: Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Benefits: in addition to a competitive salary and £5k car allowance you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity

Commercial Ancillary Manager

A leading accountancy and business advisory firm in the UK is seeking a Tax Advisor to support a diverse range of clients, particularly in the Not for Profit sector. In this role, you will provide expert tax advisory and compliance services, manage client portfolios, and collaborate with colleagues to enhance service delivery. Ideal candidates will have in-depth knowledge of taxation and be CTA or ACA qualified.

Senior Tax Manager - Corporate & Not-for-Profit Advisory

At Nicolaudie Group, we've been innovating in the world of lighting control since 1987. Pioneers in our field, we designed the first computerised lighting controller for Amiga computers. Today, with over 35 years' expertise, we develop cutting-edge software and hardware used in the world's largest architectural and entertainment lighting projects. We regularly innovate with other protocols and technologies such as DALI and addressable LED control.Junior Embedded Systems EngineerAbout the roleThe Nicolaudie UK office in Brighton is seeking a Junior Embedded Systems Engineer to assist with the design, development and testing of embedded hardware and firmware solutions. The successful candidate will work alongside the Senior Embedded Systems Engineer on our range of lighting control products, assisting with the design, development and debugging of electronic hardware and embedded software in C for microcontrollers (e.g. ARM Cortex-M).Key responsibilities of the role include:<ul><li>supporting prototyping, hardware bring-up, integration, and testing of electronic circuits and systems;</li><li>contributing to schematic capture, PCB design, and layout using industry-standard EDA tools;</li><li>developing, running, and documenting test procedures for hardware and firmware.</li></ul>The successful candidate will also be expected to contribute to technical documentation, participate in code reviews and learn and apply best practices in version control, coding standards and embedded development workflows. This role would suit someone with a strong technical foundation who is eager to learn and contribute to real-world engineering challenges.Please note: this is a role which allows for up to 2 days working from home, with the rest of the week spent in our central Brighton office. During the initial induction and training period, you will be expected to be in the office 5 days per week.About youWe're looking for someone who has:<ul><li>Degree in Electrical/Electronic Engineering, Computer Engineering, Computer Science, or related field (or equivalent practical experience);</li><li>Proficiency in C programming;</li><li>Basic knowledge of digital and analogue electronics;</li><li>Familiarity with microcontrollers and embedded development environments (e.g., Keil, IAR, GCC, MCUXpresso, ESP-IDF, STM32CubeIDE);</li><li>Understanding of common communication protocols (UART, SPI, I2C, USB);</li><li>Ability to read and interpret datasheets and schematics;</li><li>Practical experience with hardware fault-finding and debugging (oscilloscope, logic analyser, multimeter);</li><li>Exposure to debugging via SWD/JTAG or similar in-circuit debugging interfaces;</li><li>Strong problem-solving skills and willingness to learn.</li></ul>It would be great if you have the following, but it's not essential:<ul><li>Soldering and rework (Throughhole and SMD);</li><li>Experience with real-time operating systems (RTOS);</li><li>Knowledge of wireless technologies (BLE, Wi-Fi, Zigbee, LoRa, Thread, proprietary RF);</li><li>Python or other scripting languages for testing/automation;</li><li>Experience with unit testing or test-driven development;</li><li>Familiarity with Linux environments for software development;</li><li>A demonstrated passion for tinkering, building, or experimenting with technology through hobby projects, open-source contributions, or extracurricular activities.</li></ul>About working at NicolaudieThe Nicolaudie UK team was established in 2015 and is based in Brighton. Nicolaudie UK offers a range of staff benefits, including:<ul><li>25 days holiday, plus bank holidays;</li><li>Hybrid working (3 days on-site, 2 days remote);</li><li>Weekly company lunch;</li><li>Dedicated learning and development time;</li><li>Cycle to work scheme.</li></ul>To apply, please fill out our application form.

Junior Embedded Systems Engineer Brighton, England

Exhibition &amp; Sponsorship Sales Manager - Brighton Job SectorContract TypePermanentLocationBrighton (hybrid working)Job ReferenceMediaIQ-BrightSpon1042Do you have 2+ years exhibition and sponsorship sales experience?Like the idea of working for a highly respected event organiser within the sustainability and innovation sectors?Can you work 4 days a week from a Brighton based office?If yes, please read on The CompanyA collaborative, friendly and entepreneurial events business with strong training and development, good company rewards and opportunity to travel to events across the US, South America and Europe as part of the role.The Role of Exhibition &amp; Sponsorship Sales ManagerAs Exhibition &amp; Sponsorship Sales Manager will be selling sponsorship and exhibition solutions across a portfolio of high-growth B2B conferences within the Innovation &amp; Sustainability space which span the US, Brazil, Dubai, Singapore &amp; Europe.It is a great opportunity for a strong event sales professional who relishes the prospect of joining a highly-reputed company and who will want to help shape and grow the business over the coming years.Requirements for this Delegate Sales Executive position<ul><li>2+ years exhibition and sponsorship sales experience</li><li>Able to work from Brighton-based offices 4 days a week</li><li>Naturally outgoing, highly articulate and a strong relationship biulder</li><li>Proven legacy of exceeding target</li><li>Positive and passionate</li><li>Stable career history</li></ul>if you like the sound of the role and tick the above boxes, please apply.

Exhibition & Sponsorship Sales Manager - Brighton

General Manager - Bannatyne Group, Eastbourne. Posted 7 Jan Are you a dynamic leader with a passion for health, fitness and exceptional service? Do you excel in a fast-paced environment and inspire those around you to reach new heights? Bannatyne Group is seeking a dedicated and experienced General Manager to join our team and drive our mission of promoting wellness and wellbeing.Benefits:<ul><li>B-Fed - complimentary lunch or breakfast.</li><li>28 days annual leave increases with tenure.</li><li>Free gym membership.</li><li>Complimentary gym membership for another person (after 2 years service).</li><li>Discounted Spa Treatments - 30%.</li><li>Discounted Spa Goods - 20% ELEMIS Products.</li><li>Discounted Meals and Beverages - 50% cafe/bar.</li><li>Career &amp; Personal Development training.</li><li>Mental Health, Well-Being and EAP Services.</li><li>Length of Service Awards.</li><li>Staff Awards and Bonuses.</li><li>Discounted entertainment and shopping.</li></ul>A typical day in the life of a General Manager:<ul><li>Oversee all aspects of club management ensuring smooth and efficient operations.</li><li>Lead, motivate, and develop a high-performing team, fostering a positive and motivated work environment.</li><li>Drive membership growth through innovative marketing strategies and community engagement.</li><li>Ensure exceptional member experiences by maintaining a high standard of service and addressing feedback promptly.</li><li>Manage financial performance, including budgeting, forecasting and expense control.</li><li>Implement and maintain comprehensive health and safety protocols, ensuring a secure and risk-free environment for all members and staff.</li><li>Collaborate with regional and corporate teams to align club operations with overall company goals.</li><li>Analyse performance metrics and develop action plans to achieve club targets and objectives.</li><li>Ensure the achievement of Key Performance Indicators (KPIs) outlined in the National Balanced Scorecard to drive business success and operational excellence.</li></ul>What we are looking for:<ul><li>Proven experience as a General Manager or in senior leadership roles within the fitness, hospitality or service industry.</li><li>Strong leadership and team management skills with a track record of motivating and developing staff.</li><li>Excellent interpersonal and communications skills and a customer-focused attitude.</li><li>A genuine passion for health, wellness, and a desire to inspire others, with a commitment to delivering outstanding member experiences.</li><li>Strategic thinker with a proactive approach to problem solving and decision making.</li><li>Strong financial acumen and experience in managing budgets and KPIs.</li><li>The ability to multitask and manage time effectively in a fast-paced environment.</li><li>A proactive and positive attitude with a customer-first mindset.</li><li>Strong knowledge and understanding of Health and Safety processes/policies.</li><li>Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.</li></ul>Why Bannatyne?Bannatyne Group is more than just a fitness club - we're a community committed to helping our members achieve their health and fitness goals. With state-of-the-art facilities, diverse classes and outstanding services, we create an environment where everyone can thrive.Ready to make a significant impact and lead a team dedicated to health and wellness? Apply now to become the General Manager and be a part of our mission to transform lives through fitness. We are an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.Join us at Bannatyne, where your leadership drives health, happiness and success!

General Manager - Bannatyne Group, Eastbourne.Posted 7 Jan

A leading engineering firm based in Falmer is seeking a Civil Design Engineer to provide superior quality Engineering Design services. The role involves producing cost-effective design layouts, ensuring compliance with health and safety requirements, and coordinating designs across disciplines. Essential qualifications include an Engineering degree and understanding of water and sewage treatment principles. Hybrid working is available.

Hybrid Civil Design Engineer - Water & Sewage Systems

Careers-Manufacturing and Assembly Engineer Job Title: Manufacturing and Assemby Engineer Salary range:£32,000 to £36,000 per annum Location:Office based in Horsham, West Sussex Hours:Monday - Friday, 8:30am - 5:00pm The Role The Manufacturing &amp; Assembly Engineer is responsible for both hands on assembly of connectors and electronic products, and for supporting and improving the associated manufacturing processes. The role combines technical assembly work with process engineering, ensuring that production runs smoothly, efficiently, and to the highest quality standards. Key Responsibilities <ul> <li>Contribute towards the production and assembly work capacity. Take a lead in the more technical assembly activities</li> <li>Design, publish and maintain routing for works orders, to give operators clear instructions on the sequence of build process, the equipment to be used, and records to be maintained</li> <li>Assist in first off / new product builds, create and then maintain standard work utilising process instructions and Quality Care Points as needed to deliver consistent process outputs, complying with Heath &amp; Safety and Quality requirements</li> <li>Create a publish learning Quality Care Points for technical product builds. This will include assessing work areas and tooling before starting an assembly job</li> <li>Assist with training of other Operation staff in safe and correct application of assembly processes and use of tooling and equipment</li> <li>Contribute towards the administration of label creation, and using correct IT solutions for printing</li> <li>Conduct preventative maintenance for inhouse Production equipment, addressing any issues identified and updating service records accordingly</li> <li>When Production workload allows, contribute towards the Operations Inspection activities. Both Goods In and customer specific Goods Out inspection will require support</li> <li>Be responsible for you own health and safety at work and to safeguard the health, safety and welfare of all personnel within the department</li> </ul> What We're Looking For <ul> <li>Someone who is aware of the operational procedures and practices in Electro-Mechanical Production</li> <li>An enquiring mind, seeks and accuracy of information at all times</li> <li>Has awareness or certification in the following: IPC-J-STD-001 and IPC-A-610 HSD tinning, NASA-STD-8739.3 Soldered electrical connections, BS-EN-IEC-60352-2 Solderless connections &amp; crimped connections.</li> <li>Familiar with the tools and processes in Electro-Mechanical Production</li> <li>Methodical approach to tasks and pays attention to detail</li> <li>IT competent</li> </ul> What We Offer <ul> <li>Salary range of £32,000 to £36,000</li> <li>On-the-job training and ongoing development opportunities</li> <li>Company profit bonus scheme</li> </ul> If you feel you have the right credentials and are looking for a new challenge within a family-owned business, we look forward to receiving your CV, please send to Tom Peissel or call on .

Manufacturing Engineer

We are seeking an experienced Financial Controller to lead the finance function at TE Connectivity's Hastings, UK manufacturing plant. This is a high-impact role where you will act as a key business partner to the Plant Manager and leadership team. You will be responsible for financial planning, reporting, and analysis, ensuring robust cost control and compliance, while driving improvements in operational performance and supporting strategic investment decisions. This role is ideal for a qualified finance professional with strong manufacturing experience who enjoys combining hands on financial management with strategic business leadership What we offer : <ul> <li>A strategic role with direct influence on plant performance</li> <li>The opportunity to work in a global organisation with strong investment in people and technology</li> <li>Competitive salary and benefits package</li> <li>Career progression opportunities within a worldwide manufacturing group</li> <li>Working collaboratively with direct reports in solving operational problems and supporting accounting processes not moved to FSC; elevating operational challenges to senior management</li> <li>Lead the plant's financial forecasting and reporting processes (monthly, quarterly, annual).</li> <li>Provide financial support and challenge to the Plant Manager and leadership team, influencing decision making and strategy.</li> <li>Review and analyse plant performance, including standard costing, variance analysis (materials, labour, overheads, subcontracting), and margin management.</li> <li>Drive financial performance improvements across all operational areas, including material spend, labour productivity, overhead controland working capital optimisation</li> <li>Evaluate and support decisions on capacity expansion, automationand make or buy opportunities</li> <li>Prepare financial justifications (CERs) and monitor project returns</li> <li>Maintain standard costs, lead the annual re costing process, and collaborate with supply chain to manage inventory levels</li> <li>Ensure strong internal controls, compliance with Sarbanes Oxley (SOX)and adherence to corporate accounting policies</li> <li>Lead, coach, and develop the finance team, building capability and supporting career growth.</li> <li>Assisting with the preparation of required monthly, quarterlyand annual reports for the Legal Entity</li> <li>Conducting a quality review of statutory tax reports.</li> <li>Developing ad hoc reports for authorities and internal clients/stakeholders</li> <li>Ensuring the chapter of account is consistent with local and global books</li> <li>Reviewing financial data periodically to ensure fairness and completeness</li> <li>Conducting hands on training in the various tools and procedures used to accomplish the job</li> <li>Supporting local and cross functional projects and initiatives</li> </ul> Your ideal background: <ul> <li>Degree level education in Finance, Accountingor related discipline.</li> <li>Professional accounting qualification (ACA, ACCA, CIMA) strongly preferred.</li> <li>5-10 years' finance experience in a manufacturing environment.</li> <li>Strong expertise in standard costing, variance analysisand cost accounting.</li> <li>Demonstrated ability in financial forecasting, modellingand performance analysis.</li> <li>Solid understanding of manufacturing processes, procurementand supply chain drivers.</li> <li>Knowledge of Lean Manufacturing or Operational Excellence concepts desirable</li> <li>Systems experience: SAP, advanced Exceland BI/reporting tools</li> <li>Proven leadership skills with experience managing and developing finance team</li> </ul> Job Locations: HASTINGS, East Sussex TN38 9RF United Kingdom Travel Required: Less than 10% Requisition ID: 139286

Plant Controller

Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £89,402 - £111,752, depending on experience Department: Customer &amp; Operations We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Head of Customer and Operations Strategy (HCOS) who will be responsible for the shaping and delivery of the Customer strategy and roadmap in conjunction with the Heads of Value stream, ensuring the alignment of capabilities to the Enterprise and Pillar strategic vision and target operating model. The role supports the PIANO team in identifying and progressing new data models to support strategic leaders in unlocking future value. The role requires intrinsic understanding of each Business Area's subject matter. This will include continuously developing awareness and knowledge of our competitors and industry trends; identifying new or upgraded technologies to support the delivery of our strategic outcomes and ambitions to become market leading. Developing the pipeline of strategic change for Customer with a view to a 36-month horizon, the HCOS will bring to life strategic options considering people, process, technology (including data and automation) and/or external solutions. Where deemed appropriate the HCOS will lead strategic initiatives, produce business cases and present option appraisals. You'll own the maintenance of the Customer roadmap and will be required to facilitate the continuous iteration between the Senior Stakeholders, SMEs and Value Stream Heads. Managing a multi-skilled team the HCOS will support the creation and maintenance of the Pillar target state roadmap. The role will report to the Customer Director and operate across the COPs pillar, collaborating with the SLT and Head of Strategic Delivery to support prioritisation and transition to target state We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally. Core skills were looking for to succeed in the role:<ul><li>Strong communication skills - both in writing and verbally - ability to articulate an argument and persuade senior stakeholders with robust and comprehensive communication</li><li>Exceptional leadership skills with evidence of managing teams across a range of disciplines and locations</li><li>Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits</li><li>Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level</li><li>Leadership - the ability to look ahead and understand/mitigate risks, and the ability to see the few key issues in a situation, problem or delivery and, working with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly</li><li>Effective organisation, planning and understanding the key components of all plans</li><li>Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business leaders</li><li>Highly analytical and structured thinker able to develop pragmatic solutions to complex problems and communicate them simply</li><li>Ability to engage key stakeholders and communicate complex information simply and persuasively, driving data informed decision making and action.</li><li>Ability to manage multiple projects efficiently and effectively</li></ul> What's involved:<ul><li>You'll lead the design and delivery of the Customer strategy and roadmap in alignment with the Enterprise strategy</li><li>You'll own and maintain the Customer roadmap of strategic outcomes and regularly engage with the business SMEs to gain an understanding of their desired outcomes</li><li>You'll work with the Heads of Value Stream to progress initiatives and support prioritisation decisions</li><li>You'll manage and develop the Performance Insights and Optimisation Change leads, supporting senior leaders to identify and develop data models to unlock value across the pillars of</li><li>In conjunction with the Head of Operations Value Stream and the Head of Strategic Delivery, develop the transition plan to target state</li><li>You'll ensure effective communication and reporting on progress against committed delivery plans and budget(s)</li><li>You'll lead strategic initiatives and value proposition analysis for the highest priority outcomes, as appropriate</li><li>You'll research, develop and present option appraisals for how we improve our current core capabilities and embed new capabilities</li><li>You'll ensure continued optimization of core customer platforms</li><li>You'll maximise opportunities arising from contract renewals, current and new suppliers, and data insight</li><li>You'll maintain and develop knowledge of Claims, Fraud and Retail Business Areas</li><li>You'll maintain and develop relationships with key strategic partnerships, competitors and industry thought leaders</li><li>You'll create a calendar of and be a presence at Customer industry events to represent FCG</li><li>You'll support decisions on the best solutions including proposed features</li><li>You'll work collaboratively with the Head of Value Stream and Senior Stakeholders to proactively manage the Customer RAID ensuring effective mitigation is in place and under active management</li><li>You'll fully understand and plan for the business impact of customer &amp; operations initiatives, ensuring that all areas of the business are ready to accept the change</li><li>You'll maintain and develop Customer owned platforms including Omnichannel Chatbot and SmartIVR, including proactive management of the team responsible for these activities</li><li>You'll coach, mentor and facilitate the learning and development of fellow colleagues in the customer centricity mindset, and strategies, including supporting colleagues with their broader professional development</li><li>You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times</li><li>You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times</li></ul> Experience and knowledge<ul><li>Demonstrable record of managing multi-million-pound portfolio budgets effectively, and delivering within budgetary constraints</li><li>Significant understanding of Claims, Fraud and Customer business areas</li><li>Understanding of Insurance businesses, the industry, and its drivers</li><li>Experience of researching new markets and identifying / quantifying opportunities</li><li>Strong stakeholder management experience within a fast paced, cross-functional environment</li><li>Proven understanding of Project and Programme Management techniques in different change environments (Waterfall, RAD, SCRUM etc.)</li><li>Proven understanding and experience in working within SAFe or other agile frameworks</li><li>Significant understanding of IT systems and how successful IT change is affected including experience of all stages of project delivery and software development lifecycle</li><li>Ability to construct a realistic and achievable business case in conjunction with business leaders and Finance</li><li>Experience of engaging and managing third parties</li><li>Experience of working within an FCA regulated industry, ideally within Financial Services or Insurance</li><li>Demonstrable experience in strategic development with a proven ability to translate complex concepts and outcomes into actionable delivery roadmaps</li><li>Demonstrable experience in strategy mobilisation, initiation, planning and management</li><li>Deep and extensive understanding of change delivery and management processes and the keys to successful delivery of change</li><li>Experience using tools such as MS Office / MS project / SharePoint / TFS / Gemini / Atlas / ADO is desirable</li></ul> Skills<ul><li>Strong communication skills - both in writing and verbally - ability to articulate an argument and persuade senior stakeholders with robust and comprehensive communication</li><li>Exceptional leadership skills with evidence of managing teams across a range of disciplines and locations</li><li>Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits</li><li>Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level</li><li>Leadership - the ability to look ahead and understand/mitigate risks, and the ability to see the few key issues in a situation, problem or delivery and, working with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly</li><li>Effective organisation, planning and understanding the key components of all plans</li><li>Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business leaders</li> . click apply for full job details</ul>

1,556 Jobs in Barcombe, Lewes BN8, UK