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Description As a Customer Service Associate, you will be the first point of contact for financial advisers and end consumers, providing exceptional service and support across our platform and investment solutions. You will handle queries via phone, email, and case management, ensuring timely and accurate resolutions while maintaining high standards of client care. What you'll do <ul> <li>Act as the first point of contact for adviser and client queries via phone, email, and case management.</li> <li>Understand and confidently articulate processes related to KYC, due diligence, SLA reporting, client MI, and issue resolution.</li> <li>Take ownership of queries through to satisfactory resolution.</li> <li>Gain and maintain a strong understanding of financial platforms and market trends.</li> <li>Review data for accuracy and provide proactive feedback to improve client outcomes.</li> <li>Contribute to team meetings and support continuous improvement initiatives.</li> <li>Maintain and improve customer satisfaction scores against targeted SLAs.</li> </ul> The knowledge, experience and qualifications you need <ul> <li>Excellent phone manner and ability to handle challenging calls.</li> <li>Strong communication skills (written and verbal) and ability to build rapport quickly.</li> <li>Organised, detail-oriented, and able to prioritise effectively in a fast-paced environment.</li> <li>Minimum 5 GCSEs including Maths and English, and 2 A-Levels (or equivalent).</li> <li>Confident user of Microsoft Word and Excel.</li> </ul> Desirable: <ul> <li>Financial services industry experience.</li> <li>Familiarity with CRM systems (Salesforce desirable).</li> </ul> Personal Attributes: <ul> <li>Self-starter with enthusiasm and positivity.</li> <li>Adaptable communicator who embraces change.</li> <li>Promoter of Consumer Duty and Treating Customers Fairly principles.</li> <li>Ability to suggest process improvements and work collaboratively.</li> </ul> The base You'll be based at the Benchmark Head Office, within our Broadlands Business Campus near Horsham in West Sussex but will need to be present across our other offices, including the main Schroders headquarters in London. It has high standards and international reputation, without being in the city: a big, countryside campus means life will feel a little different. We support our offices by using cutting edge software and hardware and our spacious campus facilities mean there's a great working environment for the team. With an on-site restaurant, coffee shop and gym, our campus has much to offer. And commuters can relax on our dedicated regular shuttle bus to and from Horsham s main line train station.

Customer Services Associate

Description As a Partnership Manager, you will be accountable for managing and nurturing relationships with a portfolio of Benchmark Capital partner firms. Your role is pivotal in developing trusted, multi-layered relationships with senior leadership and operational teams within our partners, ensuring their evolving needs are met with Benchmark s solutions and services. Working closely with various internal teams including Partnership Management, Implementation, and Integration you will oversee smooth transitions for new clients and champion the ongoing adoption and optimisation of our platforms and tools. You will play a critical role in resolving service issues, delivering proactive solutions, and driving continuous improvement in both partner and client experiences. What you'll do <ul> <li>Manage day-to-day relationships with a portfolio of partner firms, building trust and multi-tiered relationships at senior and operational levels.</li> <li>Work collaboratively with internal teams to deliver seamless transitions from prospective partners to established clients.</li> <li>Develop a deep understanding of partner needs to ensure solutions are precisely aligned and effectively adopted.</li> <li>Drive engagement and loyalty across our platforms, with a focus on promoting retention.</li> <li>Identify, prioritise, and resolve partner service issues, collaborating across the business to ensure timely resolution.</li> <li>Analyse partnership data, identify trends, and implement proactive solutions.</li> <li>Lead the adoption of Benchmark systems and services, including third-party benefits related to Best Practice Membership.</li> <li>Support regular relationship management meetings, providing detailed reporting and monitoring against SLAs.</li> <li>Facilitate expert-level knowledge transfer on key platforms (e.g., Fusion and Enable) to partner firms, removing barriers to effective use.</li> <li>Contribute to the identification and prioritisation of partner needs, ensuring their representation in company planning.</li> <li>Record and maintain comprehensive partnership activity within Salesforce.</li> <li>Serve as an active team member creating plans for client needs, resolving issues, promoting excellent customer service, and maintaining a positive company image.</li> </ul> The knowledge, experience and qualifications you need <ul> <li>Minimum 3 years experience in customer relationship management or a customer success function.</li> <li>Strong understanding of financial planning businesses, with a focus on investments and wealth management.</li> <li>Excellent communication, presentation, and negotiation skills, with proven ability to build relationships at all organisational levels.</li> <li>Organised, with well-developed time management and problem-solving abilities.</li> <li>A collaborative team player, able to build internal consensus and foster confidence among stakeholders.</li> <li>Experience with influencing, supporting, and training clients in the adoption of technical solutions.</li> <li>Knowledge of the software development lifecycle (Desirable)</li> <li>Experience with IT CRM systems and processes.</li> <li>Proven record of working in multi-disciplinary teams across compliance, technology, and service (Desirable)</li> <li>Valid UK driving licence.</li> </ul> The base You'll be based at the Benchmark Head Office, within our Broadlands Business Campus near Horsham in West Sussex but will need to be present across our other offices, including the main Schroders headquarters in London. It has high standards and international reputation, without being in the city: a big, countryside campus means life will feel a little different. We support our offices by using cutting edge software and hardware and our spacious campus facilities mean there's a great working environment for the team. With an on-site restaurant, coffee shop and gym, our campus has much to offer. And commuters can relax on our dedicated regular shuttle bus to and from Horsham s main line train station.

Partnership Manager

Job Title: Wastewater ModellerSalary: 30-65 p/h (dependent on experience)Location: BrightonType: Contract - 12 months, hybrid if applicableAbout the Role: Our client is seeking wastewater modellers to contribute to model updates and calibration for Spills Reduction schemes. You'll also support AMP8 studies, the investigations programme, and updates to DWMP. This is a hands-on role with exposure to a wide range of wastewater modelling projects.About Our Client: Our client is a leading UK water engineering organisation delivering innovative solutions across wastewater networks. They value technical expertise, collaborative working, and opportunities for professional development.Key Responsibilities:<ul><li>Update and calibrate wastewater models for Spills Reduction schemes</li><li>Support AMP8 studies and investigations programme</li><li>Contribute to DWMP updates</li><li>Work closely with multidisciplinary teams to ensure model outputs support project delivery</li></ul>What Our Client is Looking For:<ul><li>Wastewater modellers at all experience levels</li><li>Experience with network modelling and calibration</li><li>Strong analytical and problem-solving skills</li><li>Proactive and able to work independently or as part of a team</li></ul>What Our Client Offers:<ul><li>Hands-on experience with critical wastewater projects</li><li>Exposure to a range of modelling tools and techniques</li><li>Collaborative and supportive working environment</li></ul>Eligibility:<ul><li>Available ASAP</li><li>Contract duration: 12 months</li></ul>Opportunity for Growth: This role provides the chance to gain experience across multiple wastewater projects, broadening your technical skills and positioning you for future senior modelling or project management roles.We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Wastewater Modeller

A leading technology services company in Shoreham-by-Sea is seeking a Software Delivery Manager to lead development teams and ensure successful project delivery. This role involves managing Jira, facilitating agile ceremonies, and maintaining stakeholder communication. The ideal candidate will have strong organizational skills, a solid understanding of the software lifecycle, and experience working in cross-functional teams. The position offers hybrid work flexibility and competitive salary plus benefits.

Focus Group

Agile Delivery Lead - Jira & Sprint Champion (Hybrid)

Job Title: SC Eligible Java Developer - Financial Services Location: Burgess Hill (x3 days per week) Salary/Rate: £357 per day Start Date: January 2026 Job Type: 12 month contract - Inside IR35Company Introduction We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for an SC Eligible Java Developer to join their leading financial services client for a twelve-month contract.Job Description You will be responsible for the below:<ul><li>Hands on Java application design, software development and automated testing (Java 11 and higher).</li><li>Intermediate knowledge of basic infrastructure technologies and components.</li><li>Familiarity with application containers based on spring, Vert.X or equivalent.</li><li>Familiarity with Cloud services including DevOps concepts and CI/CD tools.</li><li>Experience with Event-driven/Micro-services architecture for high-availability/distributed systems.</li><li>Experience using Spring Framework, Junit, GitHub, Microservices, Splunk and API?s.</li><li>Experience with Test driven development and unit testing frameworks.</li><li>Proficient understanding of code versioning tools (Git) and build toolings Maven or Gradle.</li></ul>If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.

SC Eligible Java Developer

Closing date: 15-01-2026 Customer Team Leader Location: 3-6 The Square, Barnham, PO22 0HB Pay: £13.99 per hour Contract: 25 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do <ul> <li>Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations</li> <li>Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected</li> <li>Make sure that the store remains safe, legal, and fully operational</li> <li>Manage diligence checks and stock accuracy to make shopping a great experience for our customers</li> <li>Support your store manager by deputising when they're not working and delivering a variety of HR processes</li> <li>Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback</li> <li>Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan</li> </ul> This job would suit people who have <ul> <li>A genuine care for the needs of customers and members</li> <li>The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor</li> <li>Great people skills, with the ability to build positive relationships with customers and colleagues</li> <li>Strong organisational and problem-solving skills</li> <li>A desire to learn, grow and develop your leadership skills</li> <li>The flexibility to work a range of different shifts</li> </ul> Why Co-op? <ul> <li>Full, paid training and dedicated support for your personal development and career progression</li> <li>30% discount on all Co-op products in-store plus 10% discounts on all other brands</li> <li>A pension scheme with up to 10% employer contributions</li> <li>Wagestream- a money management app giving you access to a percentage of your pay as you earn it</li> <li>36 days of holiday (including bank holidays, pro rata for part time colleagues)</li> <li>Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations </li> <li>24/7 employee assistance service</li> <li>Rotas shared three weeks in advance and accessible on your phone</li> <li>Cycle-to-work scheme</li> </ul> Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing. As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date. Same Posting Description for Internal and External Candidates

Customer Team Leader

Job Title: Recruitment Consultant Location: Eastbourne Job Type: Full time/permanent Salary: 28,000 - 30,000 per annum (dependent on experience) Your Mission As a Recruitment Consultant, your primary mission is to lead the recruitment process with a strategic focus on sales and business development, driving tangible and measurable results through effective networking and communication with both internal and external stakeholders. In this role, you will leverage your assertiveness and efficiency to consistently exceed performance targets. Your ability to negotiate at high levels, sell innovative concepts, and cultivate long-term relationships with clients is paramount. You will excel in dynamic environments, demonstrating initiative and sound business judgement to align with the Company's goals and growth strategies. <ul><li>Meet and exceed gross profit (GP) targets for Permanent / Temporary recruitment in line with established performance standards.</li><li>Identify potential clients and convert those prospects into business opportunities, effectively filling roles and servicing clients while expanding your desk in accordance with targets set by your Line Manager.</li><li>Spearhead business development initiatives to consistently grow and safeguard margins across Temporary and Permanent revenues, focusing on local branch-generated business.</li><li>Actively seek out and respond to opportunities aligned with the Company's strategic objectives:</li><li>Commit to 'Meeting &amp; Exceeding' personal and team financial targets</li><li>'Identify &amp; Win' new local business opportunities</li><li>Retain &amp; Increase' margin-generating opportunities within the existing customer base</li><li>Ensure the sustainability of your local business</li></ul> Our Purpose: To deliver the market-leading recruitment experience to candidates and talent to our customers. To raise the bar of what can be expected of recruiters in transparency and service. Our Vision: HR GO Recruitment will become the UK's leading talent organisation by creating the best experience for clients and Candidates through developing industry-leading consultants and innovative technology. Our Values: <ul><li>Candidate experience</li><li>Collaborative Partnerships</li><li>Transparency</li><li>Relentless innovation</li><li>Human centred</li></ul>About Us At HR GO, we raise the bar for the recruitment industry. We deliver an outstanding experience with honesty and integrity to people finding work and searching for talent. Our people's expertise leads the industry, equipped with the best technology. We respect and care for our people and customers. HR GO is the envy of our competitors; we're constantly innovating to stay ahead. A positive, can-do attitude is essential; our people get things done and are passionate about what they do. But perhaps most important of all, we enjoy what we do - so we have a lot of fun too! We believe a healthy culture, strong values and contributions from a diverse range of individuals help us succeed. Some members of HR GO have been developing and growing with us for many years, and we recognise this achievement with Long Service Awards. At HR GO, we believe in rewarding our employees with a wide range of rewards and benefits: Perks and Benefits:<ul><li>Progression and developmental opportunities within the company.</li><li>Competitive Commission Scheme (for those eligible).</li><li>33 days of holiday (including 8 bank holidays)</li><li>Including Life Cover x 3 salary.</li><li>Health Cash Plan.</li><li>Birthday off (in addition to your allocated annual leave).</li><li>Long Service Awards.</li><li>Annual Conference.</li><li>Salary Sacrifice Schemes</li><li>Volunteers Day.</li><li>Refer a Friend Scheme.</li><li>Discounts and savings for a range of different retailers.</li><li>Holiday Buy &amp; Sell Scheme</li></ul> We do not discriminate based on race, ethnicity, gender, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status. As users of the Disability Confident Scheme (Level 2), we guarantee to be inclusive to all disabled applicants who meet the minimum criteria for any advertised vacancies with HRGO Recruitment.

Recruitment Consultant

Marketing Executive Haywards Heath Salary: £32,000 - £38,000 DOE + Excellent BenefitsAn exciting opportunity has arisen for an experienced Marketing Executive to join a leading company based in Haywards Heath. The role is a fantastic chance for a driven professional with a strong marketing background, including technical content writing and project management. This position offers a competitive salary between £32,000 and £38,000, along with a comprehensive benefits package. The role will involve managing creative content, campaigns, events, and supporting stakeholder relationships within a regulated environment. Duties &amp; Responsibilities <ul> <li> Design marketing assets, including social media graphics, product visuals, and digital collateral.</li><li> Write clear, accurate, and technically detailed copy for various marketing materials, including web pages, case studies, and brochures.</li><li> Oversee and manage campaign schedules, ensuring deadlines are met.</li><li> Support the execution of events, exhibitions, and related logistics, including post-event follow-up.</li><li> Collaborate with internal teams to ensure consistent and accurate messaging across all marketing channels.</li></ul> What Experience is Required? <ul> <li> Minimum 3 years of marketing experience, ideally in a regulated field (e.g., healthcare or pharmaceuticals).</li><li> Strong copywriting skills, with the ability to produce accurate, technical content.</li><li> Experience in managing multiple projects, with strong attention to detail and ability to meet deadlines.</li></ul> Salary &amp; Benefits <ul> <li> Salary: £32,000 - £38,000 DOE</li><li> Generous annual leave, professional development opportunities, Company Pension Scheme, Private Health Care Plan</li></ul> Location The position is based in Haywards Heath, making it easily commutable from nearby locations such as Burgess Hill, Crawley, Brighton, East Grinstead, and Horsham. How to Apply Please send your CV in strict confidence to Giselle Whitton at CV Screen. Alternate Job Titles <ul> <li> Senior Marketing Executive</li><li> Digital Marketing Executive</li><li> Content Marketing Specialist</li><li> Campaign Manager</li></ul> CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)

Marketing Executive

About the school:This is a maintained community school for children from 4-19 who are looking for a passionate SEN Teacher to join them. Students here have wide range of learning needs and disabilities, including moderate, complex, severe, and profound or multiple issues. Many of the pupils have an additional diagnosis of autistic spectrum condition. The school has 2 sites, primary and secondary.The primary phase is located in extensive grounds with purpose built play facilities and our KS3 and KS4 &amp; 5 are co-located with mainstream school. All phases are located within a short distance of each other. Pupils and families are well supported and each of the transition points from primary to KS3 and KS4 &amp; 5. Staff work closely together across all the phases to ensure that when a young person moves to the next point in their career, they are given all the support they need. About the SEN Teacher:To be considered for this role, you will need to have:<ul><li>Previous SEN experience </li><li>QTS / PGCE, or equivalent qualifications</li><li>Strong behaviour management</li><li>Proven track record of successful teaching </li></ul> Brief job description for SEN Teacher:<ul><li>As SEN Teacher you are required to adhere to the Learning and Teaching Policy and work in accordance with the agreed policies and school procedures undertaking your share in the duties of the school</li><li>You are required to be a good role model for the students promoting the vision statement and the ethos of the school</li><li>As SEN Teacher you will provide a welcoming and exciting learning environment</li><li>You will be required to work closely with your key stage team and class team, sharing good practice</li><li>You will be responsible in the first instance to your Key Stage Leader</li></ul> If you know an excellent SEN Teacher who would be interested in the above role, please refer them to us to win 125 shopping voucher. You do not need to be affiliated with Term Time Teachers in order to be eligible for the voucher. Term Time Teachers are committed to safeguarding and promoting the welfare of children, therefore all applicants will be subject to a full face-to-face registration and an Enhanced DBS (Formerly known as CRB).

SEN Teacher

Role: SEMH Teaching Assistant Location: Eastbourne and surrounding local areas Salary: £13.70 £14.50 per hour Hours: 8:30am 3:30pm Monday Friday Term time onlySupply Desk are currently working with a range of specialist SEMH provisions, SEN schools, and mainstream schools with dedicated SEMH units in Eastbourne and the surrounding areas. We are seeking passionate and resilient individuals to support children with Social, Emotional and Mental Health (SEMH) needs, helping them to engage with education and develop positive behaviours.We are looking for candidates who have experience working with children or young people who display challenging behaviour and require emotional and behavioural support, either in education or alternative settings. Roles range from day-to-day supply to long-term and 1:1 positions with pupils requiring consistent specialist support.We welcome applications from candidates with a variety of relevant experience, including:<ul> <li> Youth work</li><li> Sports coaching</li><li> Mental health support work</li><li> Behaviour mentoring</li><li> Support work</li><li> Foster caring</li><li> Residential care</li><li> Scout/Guide leadership or similar roles</li></ul> As an SEMH Teaching Assistant, you will be expected to:<ul> <li> Support pupils on a 1:1 basis or in small groups</li><li> Help manage challenging behaviour in a calm, professional manner, following school policies</li><li> Build positive, trusting relationships with pupils to support emotional regulation</li><li> Assist with learning activities under the guidance of the class teacher</li><li> Support alternative learning activities such as outdoor learning, sports, or sensory-based tasks</li><li> Promote positive behaviour, resilience, and engagement throughout the school day</li></ul> Why work with Supply Desk?<ul> <li> FREE CPD Academy for all registered candidates, including courses in Behaviour Management, SEND Support, Safeguarding, Trauma-Informed Practice, and Inclusion</li><li> Ongoing career development and support to help you progress within education</li><li> A friendly, supportive team always available to offer guidance and advice</li></ul> If you have experience supporting children with SEMH, ADHD, ASC, trauma-related behaviours, or emotional and behavioural difficulties, we would love to hear from you. At Supply Desk, we are passionate about making a positive impact on young people s lives apply now to be part of that journey.Shortlisted candidates will be contacted by a member of our team.

1,477 Jobs in Brighton and Hove, Brighton BN1 9PY, UK