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Customer Service Advisor, French Speaker (Day Shift) Posted: 26/09/2025Closing Date: 17/10/2025Job Type: Permanent - Full TimeLocation: Brighton, Brighton and Hove, United KingdomJob Category: Call Centre and Customer Service Job Description Travel Guard is a leading travel insurance provider, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans.As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.An exciting opportunity has arisen to join our rapidly growing travel insurance business as a French Medical Assistance Co Ordinator. Our French Medical Assistance Coordinators (MACs) are the first point of contact for our customers across the globe who require medical assistance while travelling for leisure or for business. These are exciting roles for individuals ready to make a difference providing a positive impact to our customers when they need it most!Our MACs are customer centric and able to demonstrate empathy. They are great at listening, have strong organisational skills with the ability to multi-task and prioritise, and they are fantastic team players.You will work a 37.5 hour week on a shift pattern from 08:00am to 08:00pm from Monday to Sunday (including some public holidays - 4 days on followed by 4 days off) The training period for this role is approximately 8-10 weeks, The training will take place in our Brighton office between the hours of 9am - 5pm Monday to Friday. The start date for this role is 17 th November 2025.So, what's the job?<ul><li>You'll liaise with customers and corporate clients over the phone and via email, many of whom will be in difficult and sensitive circumstances.</li><li>You'll provide practical help through finding solutions and advice to customers who may be distressed or vulnerable.</li><li>You'll liaise with our in-house medical team to coordinate medical assistance and emergency medical travel services for customers.</li><li>You'll provide customer service support re policy cover, monitoring and reporting on patient status and coordination of travel emergencies.</li><li>You'll provide pre-travel advice, arrange medical appointments or hospitalisation abroad and coordinate air ambulances.</li><li>You'll ensure all case handling is accurately documented in our system.</li><li>You'll work towards targets and key performance indicators (KPIs) to achieve business objectives.</li></ul>And what are we looking for?<ul><li>You'll be fluent in French and English.</li><li>You'll have a solid customer service background.</li><li>You'll have excellent written and verbal communication skills with empathy, respect, and patience.</li><li>You'llhave the ability to multi-task and prioritise your workload to meet targets and deadlines.</li><li>You'll have the ability to handle difficult conversations and solve problems.</li><li>You'll have basic computer skills, proficiency in Outlook, data entry, good numeracy, literacy, and attention to detail.</li></ul>So, why choose us?We value optimism, caring, togetherness, reliability and determination.We have more than 2500 employees worldwide: we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.Job flexibility . We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.We also offer some fantastic benefits including:<ul><li>Health insurance</li><li>Life insurance</li><li>Income protection</li><li>Company subsidised pension</li><li>25 days annual leave</li><li>Short term incentive plan</li><li>Employee reward and recognition scheme</li><li>Flexible working opportunities</li><li>Competitive family and parental leave programme</li><li>Employee assistance program</li><li>Volunteering leave</li><li>Online learning and training opportunities</li><li>Professional membership</li><li>Work anniversary leave</li></ul>Apply today and let's go great places together!

Customer Service Advisor, French Speaker (Day Shift)

Job Title: French Customer Service Advisors (Nights)Location: Brighton (Hybrid after training - 1-2 days per month in office)Hours: 4 days on, 4 days off (8:00pm - 8:00am)Salary: 34,450 + 5% Bonus + Excellent BenefitsAn excellent opportunity has arisen for French Customer Service Advisors to join one of our longstanding clients, a global business with a vibrant and inclusive culture, in Brighton. This role offers hybrid working once training is completed.Benefits include:<ul><li>25 - 30 days holiday plus bank holidays</li><li>9% Retirement Savings Plan</li><li>Private medical insurance (BUPA)</li><li>Life Insurance &amp; Income Protection</li><li>Company Sick Pay</li><li>Cycle to Work Scheme &amp; Season Ticket Loan</li><li>Employee Discounts</li></ul>The Requirements:<ul><li>Fluent in French &amp; English (written and spoken)</li><li>Minimum 2 A Levels (A-C) or equivalent</li><li>Previous customer service experience</li><li>Confident communicator, both written and verbal</li><li>Strong IT literacy and ability to multitask</li><li>Proactive, solutions-focused attitude</li></ul>The Role:<ul><li>Provide customer support in French and English overnight</li><li>Handle policy, claims, and travel emergency queries</li><li>Document all case handling accurately</li><li>Manage escalations and complaints in line with FCA guidelines</li><li>Deliver excellent service and meet KPIs/SLAs</li><li>Contribute to a customer-first culture</li></ul>If you're keen to join an exceptional team with strong career progression opportunities, apply to this French Customer Service Advisor (Nights) role below or call Jamie Watson at Clearline Recruitment on (phone number removed) between 9:00am - 5:30pm.

French Customer Service Advisors Nights

We're currently seeking a Customer Service Executive to regularly visit and liaise with customers to ensure their satisfaction with all aspects of our service in accordance with our customer commitment and maintain and develop the customer base.In this role you will:<ul><li>Achieve customer retention and sales targets</li><li>Complete all visits according to schedule</li><li>Work closely with the Customer Service Administrators</li><li>Forward queries and keep managers, supervisors, colleagues informed as necessary</li><li>Keep accurate records where required</li><li>Foster and maintain good working relations between customer, Company and colleagues</li><li>Other Ad hoc duties as required.</li><li>Live in or around East Sussex and commute to Brighton on a regular basis.</li></ul>This role offers a range of benefits including:<ul><li>Company car</li><li>Access to a company Share Save Scheme</li><li>Employee wellness programme and referral scheme</li><li>Company pension</li><li>Life assurance</li><li>Access to an award-winning training academy dedicated to staff development</li></ul>Johnsons Workwear is one of the UK's largest suppliers of textile service solutions. We work with thousands of customers across all sorts of industries, including food manufacturers, the motor trade, engineering companies, dental surgeries and chemical plants to name a few.Our customers range from huge multi-national household names to independently owned family businesses and we take care of every single one of them. They like us too - as we get independently reviewed by our customer base each year and always come out on top for our shape and size in our industry.We're an employee focused business, committed to developing our people to ensure that we have the best there is as part of our team and we're looking for our next Workwear Hero to become part of the hugely successful Johnsons family.Are you ready to join as one of our Workwear Heroes? Apply now!

3 Call Centre Full time Jobs