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Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life - at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control. If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals. Role Overview We are seeking a highly organised and customer-focused Customer Service &amp; Billing Coordinator to join our team in Maresfield, UK on a permanent basis. This role plays a vital part in ensuring excellent customer service delivery, accurate billing, and effective management of customer accounts, supporting both operational and finance teams. The ideal candidate will have a strong understanding of customer portals, invoicing within a service-based business, and credit control processes. Experience using Microsoft Dynamics 365 (D365) is highly desirable. Responsibilities <ul><li>Serve as the primary point of contact for customer service inquiries within the security division.</li><li>Manage and maintain customer accounts through internal systems and customer portals.</li><li>Prepare, process, and issue invoices accurately and on schedule.</li><li>Handle credit control activities, including chasing outstanding payments and maintaining up-to-date records.</li><li>Process and raise credit notes in line with company policy and approval processes.</li><li>Collaborate with operations, sales, and finance teams to resolve billing discrepancies and ensure customer satisfaction.</li><li>Monitor and report on customer account status, billing trends, and overdue balances.</li><li>Assist with continuous improvement of billing and customer service processes.</li><li>Utilise Microsoft D365 and related tools for data management, reporting, and workflow automation.</li></ul> Requirements <ul><li>Proven customer service experience within the security industry or a related service-based environment.</li><li>Strong understanding of service invoicing processes and credit control principles.</li><li>Proficiency in using customer portals for account management and communication.</li><li>Experience with Microsoft Dynamics 365 (D365) preferred; strong MS Office skills required (Excel, Outlook, Word).</li><li>Excellent communication and interpersonal skills, with a customer centric approach.</li><li>High attention to detail and accuracy in data and financial transactions.</li><li>Ability to multitask and manage time effectively in a fast paced environment.</li><li>Problem solving mindset with a proactive attitude toward process improvement.</li></ul> About us The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high risk sites and banking, we operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities. Serving customers in over 100 markets, together we create a safer world. Gunnebo Entrance Control specialises in entrance control solutions that enable our customers with increased efficiency, safety and end user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area or public transport. We shape the future of people flow management. Diversity Statement Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.

Customer Service & Billing Coordinator

A global security solutions firm in Maresfield is seeking a Customer Service &amp; Billing Coordinator. The role is crucial for delivering excellent customer service, managing billing, and supporting finance teams. Candidates should possess service invoicing experience, outstanding customer service skills, and competency in Microsoft Dynamics 365. Join a company that values diversity and encourages innovative ideas to create a safer world.

Billing & Customer Service Specialist

About Motorway Motorway is the UK's fastest-growing used car marketplace - our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars.Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market. About the team We're looking for a sharp Customer Service QA Specialist to join us in our Brighton office. You'll be part of our fantastic customer experience department - a team that's truly passionate about delivering amazing service. In this role, you'll play a vital part in ensuring we maintain top-notch quality across all our customer interactions - that means calls, emails, and live chats. You'll have a keen eye for detail, a real passion for the customer journey, and a knack for identifying areas where we can improve.If you have experience in customer service or sales, and you're looking to develop your skills in quality assurance, this could be a brilliant opportunity for you. We're a supportive team and we're dedicated to helping each other grow. About the role <ul><li>Evaluate technical skills, sales techniques, customer service and soft skills within Motorway's customer interactions.</li><li>Conduct real-time and retrospective quality assessments to ensure Motorway's quality standards are met, using knowledge and experience to determine whether the customer has received an amazing experience through call, email and live chat quality checks.</li><li>Ensure processes have been adhered to by our agents and regulatory requirements have been met.</li><li>Achieve team and individual KPIs and SLAs as set by the QA Team Leader.</li><li>Provide high quality and positive coaching and feedback to agents and suppliers on the standard of their evaluations.</li><li>Identify and raise improvement opportunities, bringing insights and ideas for improvements to the QA Team Leader on a regular basis.</li><li>Conduct deep dives into customer interactions to support process improvements.</li><li>Build and maintain good relationships with all relevant business areas, work closely with other departments to ensure consistency and best practice, supporting them as and when required.</li><li>Complete remediation checks and provide constructive detailed feedback to agents on all audits completed.</li><li>Proactively prioritise and manage own allocated workload, taking full ownership of each review.</li><li>Be responsible for your own development, learning new areas of the business and keeping up to date with changes.</li></ul> About you <ul><li>Previous experience in quality assessments or a contact centre environment.</li><li>A proven track record of delivering customer focused outcomes.</li><li>Ability to multitask and work under time pressure.</li><li>Be accountable for own workload, results driven and meets objectives/KPIs.</li><li>An organised working style with strong attention to detail, with the ability to identify opportunities for improvement.</li><li>The ability to work alone and a great team spirit as part of a high-functioning team.</li></ul> You could be a great fit if <ul><li>You have a passion for delivering excellent customer service.</li><li>You're a natural problem solver with a keen eye for detail.</li><li>You enjoy coaching and mentoring others.</li><li>You're proactive and have a positive, can do attitude.</li><li>You're comfortable working in a fast paced environment.</li></ul> Our interview process <ul><li>Initial Screen - 30 minutes</li><li>Onsite Interview - 60 minutes</li></ul>You can expect to hear back from us within a week of each interview stage. You'll have the opportunity to speak with a talent partner throughout the interview process should you have any questions or need any type of accommodations.

Customer Service QA Specialist

A leading home improvement retailer in Burgess Hill is seeking a Shift Lead to manage daily store operations. In this role, you will be responsible for ensuring a safe and welcoming environment for both customers and colleagues. You will oversee the team's performance, provide guidance, and ensure a great shopping experience. The position offers competitive pay and benefits including generous holiday entitlement, a pension scheme, and various employee benefits.

Shift Lead: Drive Store Ops & Customer Service

Customer Service Advisor Crawley Up to 28,000 + bonus, overtime and on-call payments Looking for a role where no two days feel the same? This growing technology-led organisation is looking for a Customer Experience Coordinator to keep things running smoothly and ensure customers receive exceptional support every time they get in touch.The role You'll be the first point of contact for incoming customer calls, logging requests, allocating engineers and keeping everyone updated. Alongside the day-to-day, you'll take a proactive approach to planning upgrades, scheduling routine maintenance and keeping service activity on track. From coordinating engineer diaries to ordering parts and raising quotes, you'll play a key role in keeping operations seamless.What you'll bring<ul><li>Strong administration background</li><li>Experience scheduling or coordinating teams/engineers</li><li>Excellent organisation and attention to detail</li><li>Confident communication skills and a customer-first mindset</li><li>Ability to juggle tasks, stay calm and work both independently and with the wider team</li><li>Confident using systems and quick to learn new ones</li></ul>Why join?<ul><li>A business with real purpose and strong values</li><li>Development and training opportunities</li><li>25 days' holiday rising with service</li><li>Defined contribution pension scheme</li><li>Flexible benefits platform (healthcare, dental, wellbeing and more)</li><li>Employee Assistance Programme and wellbeing app</li><li>Paid volunteer day each year</li><li>Inclusive employer recognised in the UK's Top 50</li></ul>If you thrive in a fast-paced support role and enjoy keeping everything (and everyone) on track, this is a brilliant opportunity to join a collaborative, growing team.Apply now to find out more.Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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