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About Motorway Motorway is the UK's fastest-growing used car marketplace - our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars.Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market. About the team Hi I'm Lucy, Sales Support Manager at Motorway, and I'm looking for a Team Leader to join our contact centre team here in Brighton. This team is the unsung hero of our post-sale process, ensuring a smooth handover for our dealers by working directly with sellers to gather and verify essential documents. We're a tight-knit bunch who thrive on problem-solving and collaboration, and we play a crucial role in making Motorway's magic happen. If you're looking for a role where you can make a real impact and work with a supportive team, this could be the perfect opportunity. About the role As a Team Leader, you'll be responsible for the overall performance of the document collection function. This includes supplier management and ensuring our SLAs are met across speed, accuracy, quality, and productivity. It's a role with a degree of complexity, as the document collection process is nuanced, with dependencies on seller behaviour, multiple document types, strict verification policies and procedures, and time sensitivities. A key part of the role involves reporting and analysis, so you'll be expected to monitor performance in real-time to develop a deep understanding of operational dynamics. Due to the direct impact on numerous post-sale stakeholders, proactive communication is essential. Your responsibilities will include:<ul><li>Supplier Management: Proactively managing and collaborating with our Business Process Outsourcing (BPO) partners to ensure service delivery meets our expectations and requirements.</li><li>Metric Ownership: Maintaining oversight of key performance metrics related to the document review process, taking ownership to drive performance enhancements and process improvements.</li><li>Team Leadership: Leading and managing a small team of Document Specialists, providing guidance, support, and coaching to help them achieve team goals.</li><li>Performance Monitoring: Continuously monitoring team and individual performance and productivity, tracking and reporting on Key Performance Indicators (KPIs).</li><li>Communication: Ensuring timely, clear, and concise communication of information to senior stakeholders through appropriate channels and formats.</li><li>Analytical Skills: Analysing data and information sets, breaking them down to identify patterns, trends, and insights.</li><li>Problem Resolution: Identifying, addressing, and resolving challenges proactively, using critical thinking and analytical skills to develop effective solutions.</li></ul> About you <ul><li>Proven experience in a team leader or supervisory role.</li><li>Demonstrated experience working in a contact centre environment with a track record of delivering excellent customer service.</li><li>Experience using ticketing systems, such as Zendesk.</li><li>Excellent written and verbal communication skills, with the ability to proactively manage stakeholders.</li><li>Strong time management and prioritisation skills to meet tight deadlines.</li><li>Adaptability and flexibility to adjust to changing priorities and unexpected challenges.</li></ul> You could be a great fit if <ul><li>You have prior experience in document verification, fraud detection, or related fields.</li><li>You have experience working with BPO partners.</li><li>You're passionate about delivering a great experience.</li><li>You're a strong communicator who can explain complex information clearly.</li><li>You're a proactive problem-solver.</li><li>You're a team player who enjoys collaborating with others.</li></ul> Our interview process Our interview process contains the following stages:<ul><li>Qualifying Screen - 30 minutes</li><li>Hiring Manager Interview - 60 minutes</li><li>Final Interview (onsite depending on team) - 60 minutes</li></ul>You can expect to hear back from us within a week of each interview stage. You'll have the opportunity to speak with a talent partner throughout the interview process should you have any questions or need any type of accommodations.

Customer Service Team Leader

DescriptionA great company in central Brighton are looking for a Customer Service Executive to join them. They offer a great range of benefits as listed below and as a company they offer a professional service to their clients and customers. The Brighton office is modern and vibrant, great place to work. The customer service role involves administration, customer service via phone calls, webchat and emails and working with multiple systems so excellent customer service skills, the ability to problem solve and being able to remain calm under pressure is key as well as having a good technical aptitude for databases, Google Drive and Microsoft Office. As a Customer Service Executive you will: Work with customers on the phone, via live chat and email to help them use and understand the service and the data provided, working within set SLAs Handle general client queries and monitor / handle external and internal emails Place customer orders using multiple and sometimes complex systems Learn and maintain product and service knowledge Set up client accounts and provide support to new customers including quotations Promote existing and new products and services where required Skills &amp; experience required: Previous phone / office based customer service experience ideally Good computer literacy and administration skills High attention to detail and good accuracy levels An aptitude for problem solving Previous experience with Google Drive, technical systems and CRM systems is a strong advantage Salary, hours &amp; company benefits: £25,260 per annum Monday to Friday 9am to 5.30pm Flexible working - hybrid with 3 days per week in the office and 2 from home 25 days holiday plus public holiday plus Birthday day off and option to buy or sell holiday Share incentive plan Pension scheme Life assurance scheme Income protection plan Comprehensive discounts at major retailers Wellbeing centre Access to free health and fitness classes and other perks Volunteer days Wild Recruitment Ltd T/A First Recruitment Services are acting as an Employment Agency in relation to this vacancyAd ID:

Customer Service Executive Brighton, East Sussex First Recruitment Services £25,260 - Annum 7 h ...

We're currently seeking a Customer Service Executive to regularly visit and liaise with customers to ensure their satisfaction with all aspects of our service in accordance with our customer commitment and maintain and develop the customer base.In this role you will:<ul><li>Achieve customer retention and sales targets</li><li>Complete all visits according to schedule</li><li>Work closely with the Customer Service Administrators</li><li>Forward queries and keep managers, supervisors, colleagues informed as necessary</li><li>Keep accurate records where required</li><li>Foster and maintain good working relations between customer, Company and colleagues</li><li>Other Ad hoc duties as required.</li><li>Live in or around East Sussex and commute to Brighton on a regular basis.</li></ul>This role offers a range of benefits including:<ul><li>Company car</li><li>Access to a company Share Save Scheme</li><li>Employee wellness programme and referral scheme</li><li>Company pension</li><li>Life assurance</li><li>Access to an award-winning training academy dedicated to staff development</li></ul>Johnsons Workwear is one of the UK's largest suppliers of textile service solutions. We work with thousands of customers across all sorts of industries, including food manufacturers, the motor trade, engineering companies, dental surgeries and chemical plants to name a few.Our customers range from huge multi-national household names to independently owned family businesses and we take care of every single one of them. They like us too - as we get independently reviewed by our customer base each year and always come out on top for our shape and size in our industry.We're an employee focused business, committed to developing our people to ensure that we have the best there is as part of our team and we're looking for our next Workwear Hero to become part of the hugely successful Johnsons family.Are you ready to join as one of our Workwear Heroes? Apply now!

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