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Vacancy NameCustomer Service Executive - TransfersVacancy NoVN1858Employment TypeFull-TimePrimary Work LocationPeople's Partnership - HQDescriptionCustomer Service Executive – Transfers About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Our Customer Service teams are the heart of People’s Partnership, ensuring our customers receive excellent service and technical support. You will deliver an excellent customer experience by providing tailored responses by understanding our customer’s needs, throughout the life of their relationship with us. You’ll support your team and work with colleagues across Customer Service Delivery to ensure we meet our customers’ needs whilst adhering to compliance and service standards. • Being multi-skilled by managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional and helpful service through effective customer communication which maybe: in or outbound calls, emails or letters. • Respond to customer enquiries and requests using active listening skills and attention to detail when communicating via all channels of communication. To understand and support customers so that their needs are met - and service standards are maintained. • Supporting your colleagues on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards. • Build and maintain relationships with both internal and external customers and third parties • Protect our Business, Customers and Colleagues by putting into practice training and acting in line with legislative and regulatory requirements, including Automatic Enrolment, The Pension Regulator (TPR), Financial Conduct Authority (FCA), Department for Work and Pension (DWP), His Majesty’s Revenue and Customs (HMRC), Data Protection Act (DPA) and any other relevant rules. What we’re looking for: • Good working knowledge of Microsoft Excel &amp; Word. • Experience in Administration/Customer service. • Numerate with good attention to detail. • Proven ability to explain detailed and/or complicated information in simple, everyday language. • Excellent verbal communication skills. • Self-motivated, disciplined and organised and ability to work effectively unsupervised. What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Grab &amp; Go Deli Café ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

Manor Royal Business District

Customer Service Executive - Transfers: People's Partnership

Vacancy NameStewardship Lead – Human RightsVacancy NoVN1819Employment TypeFull-TimePrimary Work LocationLondonDescriptionStewardship Lead – Human Rights About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: As the Stewardship Lead for Human Rights at People’s Partnership, you will manage and support People’s Partnership human rights stewardship efforts through effective advocacy, stakeholder management, company engagements, and proxy voting. ● Own relevant human rights-related stewardship policies and their ongoing development in line with evolving best practice and oversee compliance with them, which includes but is not limited to a) developing and overseeing human rights-related voting and company engagement activities undertaken by external asset managers, internal and external reporting (e.g., TCFD, stewardship reports); b) supporting or carrying out collaborative engagement with investee companies on human rights themes as needed; c) working with investment team to align data collection approaches; and ● Represent People’s Partnership in stewardship networks and industry groups, actively participating in appropriate human rights stewardship initiatives ● Provide input and assist in preparing responses to internal and external requests for information regarding People’s Partnership human rights stewardship policies and approaches ● Assist with internal communication on human rights initiatives e.g. assist with training, written and verbal comms, internal presentations ● Delivering human rights stewardship content for internal and external publications ● Manage external relationships with our strategic partners on human rights themes What we’re looking for: ● At least two years’ experience in human rights themes. This experience does not necessarily have to come from the financial services industry – we are also open to receiving applications from other sectors where this experience can be demonstrated from another perspective (e.g., supply chain or investor relations in the corporate world where human rights is an area of focus, NGOs with a human rights remit etc). ● Clear interest and passion for ESG and stewardship ● Ability to navigate an increasingly complex stewardship landscape ● Strong written and verbal communication skills combined with strength to influence and catalyse change through company/industry engagement What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Volunteering days and charity payroll giving ● Ride-to-Work scheme ● Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

Stewardship Lead - Human Rights: People's Partnership

Vacancy NameMember services TechnicianVacancy NoVN1827Employment TypeFull-TimePrimary Work LocationPeople's Partnership - HQDescriptionMember Services Technician About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Join our Member Services team as a Member Services Technician, where you'll play a key role in ensuring our operations stay ahead of legal and regulatory changes. You'll be the go-to expert for all things technical within Transfers — from overseeing regulatory events and producing trustee reports, to supporting projects and testing as a subject matter expert. You'll liaise with compliance and technical teams to resolve queries, roll out updates, and maintain high standards of customer service. If you're detail-oriented, proactive, and committed to treating customers fairly, this is your chance to make a real impact in a fast-paced, collaborative environment. • Stay ahead of the curve by monitoring regulatory changes and ensuring our Transfers processes evolve to remain fully compliant and efficient. • Be the go-to expert for technical and compliance queries, collaborating closely with internal teams and documenting solutions that drive clarity and consistency. • Own key regulatory controls — from reviewing and attesting processes to signing off test scripts and leading due diligence efforts across projects. • Champion continuous improvement by sharing knowledge, coaching peers, and embedding a culture of Treating Customers Fairly (TCF) across everything you do. What we’re looking for: • You thrive in a fast-paced setting, with excellent planning skills that help you prioritise tasks and consistently meet deadlines. • Your strong interpersonal and communication skills make you a confident role model, able to share feedback, work across teams, and support others effectively. • You have a keen eye for detail and a good working knowledge of Microsoft Office and Outlook, helping you deliver high-quality work under pressure. • Good knowledge of pension legislation. What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Subsidised restaurant in our Crawley office ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

3 Compliance Jobs in United Kingdom