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What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. We're looking for a highly skilled Customer Care (Complaints and customer feedback) Team Lead to oversee our team who'll investigate and analyse customer complaints in regulated and non-regulated environments over a parental leave cover of 12 months. The ideal candidate will possess excellent internal and external communication skills, a strong curiosity for all things complaints, and the ability to motivate a team to deliver fair outcomes to our customers, with exceptional attention to detail. What you'll do <ul><li>Thoroughly investigate and analyse all escalated complaints</li><li>Handle complex inbound and outbound communication with customers in a calm and assertive way</li><li>Working closely with our Operations and Customer Success teams to deliver data-led performance monitoring, aligned to individual and team wide objectives</li><li>Use several data sources to monitor performance across metric scorecards and regular reporting against KPIs/SLAs</li><li>Communicate with internal and external parties, as needed, to investigate and close complaints</li><li>Ensure regulatory compliance, including meeting SLAs and liaising with the Financial Ombudsman Service and the British Vehicle Rental and Leasing Association (BVRLA) for escalated complaints</li><li>Maintain and update the complaints database with accurate information</li><li>Make recommendations for fair redress and remedial actions</li><li>Ensure all complaints are documented according to policies and procedures</li><li>Provide root cause analysis and notify senior management of trends to make recommendations for customer experience improvement</li></ul>What you'll need <ul><li>Proven ability to lead and motivate teams effectively - this is vital!</li><li>Exceptional people skills with the capability to communicate effectively and drive a team to consistently deliver on our exceptional customer experience.</li><li>Proven Complaint Handling experience in an FCA regulated environment</li><li>High level understanding of the FCA's DISP regulations </li><li>Excellent written and verbal communication skills</li><li>Ability to build strong relationships with internal and external partners (power of persuasion)</li><li>Experience in data analysis</li><li>Experience in suggesting and implementing business improvements based on feedback</li><li>Experience in Financial Ombudsman Service and/or British Vehicle Rental and Leasing Association (BVRLA) liaison and case management</li></ul> About usThe electric revolution has arrived - and from 2035 you'll no longer be able to buy a new petrol or diesel car in the UK.We're building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK's most exciting start-ups - making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.We're an Octopus Energy company-an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Customer Care Team Leader (12month contract)

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Jeppesen is seeking a highly skilled and motivated individual to join our Customer Success (CS) Organization as an Experienced Customer Success Manager(IC) in a Virtual role. All members of this team are laser focused to ensure our customers are realizing value out of our products. Everyone is customer-facing and all are measured by retention, growth, positive sentiment via NPS &amp; positive movement in customer health scoring.As a Customer Success Manager, you will play a crucial role in driving adoption, identifying expansion opportunities, and ensuring renewal for our Commercial Airline customers within Digital Aviation Services.You will be working across Digital Aviation Solutions (DAS) product offerings, which include:<ul><li>Flight Operations Solutions: These products and services span across an Airlines Operation Control Center (OCC) and include Crew Scheduling, Flight Planning, Crew Tracking, and Operations Control.</li></ul><ul><li>Flight Deck Solutions: These products and services are primarily used by Pilots and Electronic Flight Bag (EFB) Administrators. Examples include EFB applications, Flight Deck Pro, EFB Tools, Navigation, and Charting solutions.</li></ul>Position Responsibilities:<ul><li>Keep the Customer viewpoint in the forefront of every discussion - Our customers (and what is best for them) comes first</li><li>Understand and be able to incorporate the functions of the Customer Success Team(s) into workflows</li><li>Excellent leadership, communication &amp; interpersonal skills</li><li>Demonstrated ability to manage multiple priorities &amp; complex projects simultaneously</li><li>Proven problem solving &amp; decision making abilities</li><li>Ability to influence &amp; build relationships with stakeholders at all levels - Reporting out on progress will be vital</li><li>Regular touchpoints with end users</li><li>Track feature utilization</li><li>Build strong business relationships with all key stakeholders including users and business owners.</li><li>Create a comprehensive Adoption Plan aligned with industry best practices tailored to the specific solution purchased, customer KPIs, identified value drivers, metrics to be tracked, and inputs for Customer Health Score.</li><li>Measure customer value by correlating adoption metrics with customer KPIs.</li><li>Mitigate churn and drive recurring revenue growth.</li><li>Maintain a 360-degree view of overall customer health, ongoing engagements, and issues.</li><li>Foster internal partnerships with Go to Market team (e.g. Sales Directors, Technical Sellers, Premium Support, and Solution Consultants) for assigned accounts.</li><li>Foster &amp; drive client communications - Develop tailored, regular communication plans for assigned customers that includes.</li><li>Regular touchpoints with end users</li><li>Participate in Business Review activities driven by the Customer Success Manager &amp; Sales Director.</li><li>Periodic reports and updates for key executives</li><li>Proactively identify &amp; conduct expansion plays (Cross Sell, Upsell) that will provide additional value to assigned customers, referring &amp; collaborating with sales on complex leads.</li><li>Participate in Renewal plays.</li><li>Offer customer/market feedback to Boeing's offer managers, services offer managers, and product managers.</li></ul>Key Skills:<ul><li>Relationship Management: Builds strong relationships with both end user communities and economic buying centers they represent.</li><li>Communications: Demonstrates executive-level communication, consultation, and presentation skills.</li><li>Results Oriented: Relentless in ensuring the customer fully adopts the DAS solution and achieves their desired business outcome.</li><li>Issue Management: Proactively identifies, escalates, and resolves issues in a way that builds customer trust over time.</li><li>Team Player: Works closely with other customer-facing roles to ensure customer satisfaction and positive DAS relationship.</li></ul>Basic Qualifications (Required Skills/Experience):<ul><li>3+ years of experience in a customer success role within a SaaS environment</li><li>Ability to align customers' business processes with product capabilities.</li><li>Expertise in customer management, negotiation, and conflict resolution.</li><li>Strong written and verbal communication skills, with the ability to tailor messages to end-users and executives.</li></ul>Preferred Qualifications (Desired Skills/Experience):<ul><li>5+ years previous experience in a customer success role within a SaaS environment.</li><li>Previous experience in airline operations and a solid understanding of aviation concepts.</li><li>Previous experience in sales, negotiating terms and conditions for multi-year and multi-product contracts.</li><li>Previous experience in an Airline OCC, Maintenance, and/or Flight Operations environments.</li><li>Experience with TSIA concepts and best practices.</li><li>Experience applying adoption and renewal methodologies to optimize the customer engagement model.</li><li>Previous experience in international business and/or multi-cultural environments.</li></ul> Applications for this position will be accepted until Sept. 15, 2025 RelocationRelocation assistance is not a negotiable benefit for this position.Visa SponsorshipEmployer will not sponsor applicants for employment visa status.ShiftNot a Shift Worker (United Kingdom) Equal Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Customer Success Manager

valid CPCS/NPORS CSCS card? If the answers are yes, we have roles opening with a reputable Construction company in the Lewes area.<ul><li>Role: Telehandler</li></ul><ul><li>Location: Lewes</li><li>Contract type: Temporary (Full time)</li><li>Fawkes &amp; Reece contact: Max Morris (Brighton Office)</li></ul>The role:As the Telehandler on site, you will be responsible for the following:<ul><li>Obtain copies of production schedule daily and transport materials to and from designated areas on site.</li><li>Loading and unloading goods from vehicles such as trucks</li><li>Moving goods packed on pallets or in crates.</li><li>Checking loads are secure.</li><li>Stacking empty pallets</li><li>Performing daily equipment checks such as recharging the truck's battery and lubricating equipment.</li><li>Removing machine attachments and waste material from machines</li></ul>About you:<ul><li>Working knowledge of site health &amp; safety procedures would be an advantage but is not essential.</li><li>Strong work ethic in a team.</li><li>Be approachable and happy to work as a point of contact when working in a standalone position.</li></ul>To be successful in your application for this role you will have and be able to demonstrate the following skills and attributes:<ul><li>You will need a current and valid CPCS (blue) card or NPORS CSCS experienced driver ticket.</li><li>A minimum of 3 years+ experience operating a Telehandler in the same environment.</li></ul>What to do next:If this role meets your expectations and aspirations, please click the apply now link. If this one is not for you, but you would like to discuss other options or for us to act as an agent to secure you a new contract please do not hesitate to call Max on for a confidential consultation. JBRP1_UKTJ

Telehandler

We are currently recruiting for a FLT Telehandler Operator in Hassocks, West Sussex. This is a great opportunity to secure long term work on a New Build Housing Project. Required:- CPCS / NPORS- PPE- Relevant Experience and References Attractive Pay Rates Duties include, the safe operation of the Forklift Telehandler, assisting out the cab when required, working closely with the site management team and all other To Apply: - Call Ellie at One Way on or - Click APPLY JBRP1_UKTJ

FLT Telehandler Operator

Our client is looking for a service advisor for their franchise dealership in Haywards Heath. If you are looking for a new role in a business that looks after their team, rewards exceptional performance and works closely with you to develop your career, this could be the role for you. take a look at the below information and apply. QUALIFICATIONS Essential G.C.S.E. English at Grade C or equivalent Certified proof of competency in accordance with FSA regulations for selling insurance or willingness to undertake training Desirable NVQ/SVQ levels 2 and 3 in Customer Service. SKILLS REQUIRED Essential Able to work efficiently with the public Able to convey information clearly &amp; succinctly whether verbal or written Able to establish effective working relationships with varied personnel Able to work independently demonstrating initiative and pro-activity Able to demonstrate sensitivity, diplomacy and tact Able to persuade negotiate and influence others Flexibility to cover absences of similar role Basic computer skills Desirable Some mechanical knowledge Word processing/ spreadsheet skills PERSONAL ATTRIBUTES Essential Smart appearance Excellent telephone manner Able to maintain confidentiality Ability to sometimes deal with difficult, impatient or distressed people Efficient and well organised

Service Advisor Motor Trade Job

Tapp Recruit is looking for an experienced Service Advisor for there client in Eastbourne. Our client is an established main dealership who is looking to add to their existing team. SKILLS REQUIRED Essential <ul> <li>Able to convey information clearly and succinctly whether verbal or written</li> <li>Excellent time management skills</li> <li>Ability to establish effective working relationships with varied personnel</li> <li>Ability to work in a customer focused manner</li> <li>Ability to self-prioritise workload according to the business</li> <li>Excellent telephone manner</li> <li>Ability to follow all Departmental Processes</li> </ul> Desirable <ul> <li>Experience of working within a Service Department</li> <li>Experience in dealing with customers</li> <li>Ability to up-sell additional products/services</li> </ul> PERSONAL ATTRIBUTES Essential <ul> <li>Commitment to the brand aims and objectives</li> <li>A professional and smart appearance at all times</li> <li>Efficient and well organised</li> <li>Ability to maintain confidentiality</li> <li>Ability to sometimes deal with difficult, impatient or distressed people</li> <li>Self-motivated and able to work as a part of a team</li> <li>Ability to work under own initiative</li> </ul> If this sounds like you Apply with a copy of your CV and we look forward to being in contact soon.

17 Customer Service Jobs in Brighton, Brighton and Hove, UK