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Hours: Full time, 3 on 3 off shift pattern (3 x 07.00 - 19.00 followed by 3 days off, 3 x 19.00 - 07.00 followed by 3 days off, 3 x 11.00 - 23.00 followed by 3 days off) Location: On-site at the Virgin Atlantic HQ, Crawley Contract: Permanent Closing Date: 2nd January 2026<h2>In a nutshell</h2>When disruption hits, our customers need confidence, clarity, and decisive action. As a Specialist – Customer Care OCC (GTS), you’ll sit at the heart of the Operations Control Centre, providing critical ticketing and rebooking support during some of the most time-pressured moments in our operation. You’ll work closely with OCC colleagues, airports, Virgin Atlantic Holidays and partner airlines to protect customer journeys, support On Time Performance, and ensure our customers feel looked after when plans change. This is a role for someone who understands that great customer care is as much about smart decisions as it is about empathy. You'll need the ability to thrive under pressure while thinking clearly in complex situations, and can manage a high workload, including day-to-day tasks alongside disruption, ensuring Virgin Atlantic and Virgin Atlantic Holiday tickets are issued effectively and promptly.<h2>Day to day</h2><ul><li>Deliver real-time ticketing and re-issue support for Virgin Atlantic and Virgin Atlantic Holiday customers</li><li>Provide ticketing support during disruption, including aircraft changes, delays, diversions and cancellations</li><li>Monitor customer connections and manage rebooking, rushes and misconnections in line with EC261 and customer principles</li><li>Source reprotection options across partner airlines, balancing customer experience and cost effectiveness</li><li>Provide ticketing support across the OCC, Swansea, LHR and Virgin Atlantic Holidays, flexing with demand</li><li>Handle ticketing-related queries from internal teams, airports and airline partners</li><li>Escalate issues clearly and confidently during IROP events, keeping stakeholders informed</li><li>Ensure customer care systems and records are accurate, timely and audit-ready</li></ul><h2>About you</h2><ul><li>Proven fares and/or IATA/ABTA ticketing knowledge</li><li>Solid understanding of airline and tour operator operations, ideally from an operational or airport environment</li><li>Confident using reservation, ticketing and operational systems alongside MS Office</li><li>Calm, structured decision-maker who performs well under pressure</li><li>Strong communicator, able to influence and collaborate with a wide range of stakeholders</li><li>Customer-focused, with the judgement to balance service, operational and commercial priorities</li></ul><h2>Be yourself – Our differences make us stronger</h2> Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>), feeling confident that we’ve got your individual considerations covered.<h2>Additional information</h2> At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here: <a href="https://careers.virginatlantic.com/leadership" target="_blank">https://careers.virginatlantic.com/leadership</a>

Manor Royal Business District

Specialist – Customer Care OCC GTS: Virgin Atlantic

About This RoleJoin our Flight Training Organisation as Customer Support Representative at our Commercial Flight Training Centre in Crawley (Gatwick). In this office-based and operational role you will hold the reigns and be the first point of contact for all cadet training enquiries.As part of our global flight training organisation, you’ll act as Cadet Welfare Officer, working closely with our Training team to ensure every cadet receives the highest standard of support throughout their program.The role we are offering youIn this role you will be working with Airline customers globally, students, flight instructors and internal colleagues. You will have the opportunity to work independently on-site at our Training Centre in Gatwick, while also collaborating with a global team remotely.By taking ownership and showing proactiveness you can truly take part in the journey of our approximately 160 cadet’s embarking on their journey of becoming a pilot!Key Job Responsibilities&nbsp;<ul><li>Co-ordinate with cadets regarding their EASA and/or UK CAA Class 1 medicals, tracking expiration dates throughout training to ensure validity, as required.</li><li>Act as the primary point of contact to the program’s customer, responding to requests and delivering excellent customer service.&nbsp;&nbsp;</li><li>Support cadets in gaining any required Visas (M1 US Visa, UK Student Visa, European Study Visa, etc.) to ensure they can complete their whole training journey. </li><li>Create and maintain a thorough Visa application process and guide and ensure this is effectively communicated to students.&nbsp; Ensure all required documentation, such as CAS letters, IELTS, passport scans, I20s, SEVIS, etc. are all in check, processed and stored accordingly. </li><li>Book and communicate Embassy appointments and ensure all students have completed the required applications and criteria to obtain their Visa to start their training. </li><li>Actively manage the Student Visa tracker to ensure all students remain compliant and report any Visa breaches. </li><li>Maintain a professional and technical/product knowledge by attending educational workshops, reviewing technical/specialty publications, and/or participating in professional associations.&nbsp;&nbsp;</li><li>Administrative tasks, as required, for the smooth-running of the FTO (including, but not limited to)</li><li>Processing of cadet expense claims, Purchase Orders and fingerprints on the cadets return from Phoenix (USA), managing flight bookings for training in the USA.</li><li>Rostering tasks, processing of exam bookings and monitoring of progress and results for all cadets and organising and hosting of orientation days. </li><li>Administrative support to the Flight Crew Licensing Specialist.</li></ul>Our ideal candidate &nbsp;<ul><li>Brings experience from a customer facing role or has customer support experience.</li><li>Had exposure to a Progressive Training Syllabus and experience with structured, step-by-step learning programs,</li><li>Is familiar with goal-oriented training plans and brings experience from the Educational or Aviation Training industry.</li><li>Has good analytical skills&nbsp;and a very customer- and solution driven mindset.</li><li>Is fluent in English language (any other language is beneficial)&nbsp;</li><li>Is a confident MS Excel and MS Word user.</li></ul>What kind of person will succeed in this team?You are very organised with good attention to detail, and you thrive in a busy, live-training environment working towards deadlines. Available information in this role is often incomplete, so you enjoy seeking answers from others to determine your course of action. You are approachable, confident and a team player and you enjoy interacting with other internal departments and colleagues on-site. You enjoy delivering a high-quality customer service and can handle a busy workload.Contract details &amp; locationThis on-site position is based at our modern Commercial Aviation Training Centre in Crawley/Gatwick. We are offering a permanent contract, working hours of the role are Monday to Friday with total working hours of 37.5 hours a week.CAE offersAttractive benefits including a flexible holiday policy and flexi-time scheme.Private health insurance (BUPA)Healthcare cash planPension schemeLife Assurance &amp; more!With over 13,000 employees located in 35 countries, CAE is a global leader in training for the civil&nbsp;aviation, defence and security, and healthcare markets. To learn more: Visit <a href="http://www.cae.com/" target="_blank">www.cae.com</a>!&nbsp;#LI-MM2Position Type&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;RegularCAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.<h2>Equal Opportunity Employer&nbsp;</h2>CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process.&nbsp; If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at&nbsp; <a href="mailto:CAECarrieres-Careers@cae.com" target="_blank">CAECarrieres-Careers@cae.com</a>

Customer Support Representative: CAE

A leading security solutions provider is seeking a Customer Service &amp; Billing Coordinator in Maresfield, UK. This role involves managing customer inquiries, accounts, and invoicing, ensuring excellent service delivery. The ideal candidate will bring customer service experience, a solid understanding of invoicing, and proficiency with Microsoft Dynamics 365. Strong communication and organizational skills are essential, as is the ability to work effectively in a fast-paced environment.

Billing & Customer Service Specialist

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life - at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control. If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals. Role Overview We are seeking a highly organised and customer-focused Customer Service &amp; Billing Coordinator to join our team in Maresfield, UK on a permanent basis. This role plays a vital part in ensuring excellent customer service delivery, accurate billing, and effective management of customer accounts, supporting both operational and finance teams. The ideal candidate will have a strong understanding of customer portals, invoicing within a service-based business, and credit control processes. Experience using Microsoft Dynamics 365 (D365) is highly desirable. Responsibilities <ul><li>Serve as the primary point of contact for customer service inquiries within the security division.</li><li>Manage and maintain customer accounts through internal systems and customer portals.</li><li>Prepare, process, and issue invoices accurately and on schedule.</li><li>Handle credit control activities, including chasing outstanding payments and maintaining up-to-date records.</li><li>Process and raise credit notes in line with company policy and approval processes.</li><li>Collaborate with operations, sales, and finance teams to resolve billing discrepancies and ensure customer satisfaction.</li><li>Monitor and report on customer account status, billing trends, and overdue balances.</li><li>Assist with continuous improvement of billing and customer service processes.</li><li>Utilise Microsoft D365 and related tools for data management, reporting, and workflow automation.</li></ul> Requirements <ul><li>Proven customer service experience within the security industry or a related service-based environment.</li><li>Strong understanding of service invoicing processes and credit control principles.</li><li>Proficiency in using customer portals for account management and communication.</li><li>Experience with Microsoft Dynamics 365 (D365) preferred; strong MS Office skills required (Excel, Outlook, Word).</li><li>Excellent communication and interpersonal skills, with a customer centric approach.</li><li>High attention to detail and accuracy in data and financial transactions.</li><li>Ability to multitask and manage time effectively in a fast paced environment.</li><li>Problem solving mindset with a proactive attitude toward process improvement.</li></ul> About us The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high risk sites and banking, we operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities. Serving customers in over 100 markets, together we create a safer world. Gunnebo Entrance Control specialises in entrance control solutions that enable our customers with increased efficiency, safety and end user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area or public transport. We shape the future of people flow management. Diversity Statement Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.

Customer Service & Billing Coordinator

Field Representative Brighton Salary 27,550 +commission and company vehicle A leading UK-based field services company is seeking an enthusiastic and motivated Field Representative to join its expanding team. This role offers an exciting opportunity to work independently while engaging with customers and resolving account-related matters on behalf of various clients, primarily within the utilities sector. Key Responsibilities <ul> <li>Conduct pre-disconnection visits and meter inspections.</li> <li>Perform customer vulnerability assessments and safety checks.</li> <li>Negotiate and facilitate payment solutions.</li> <li>Attend Magistrates Court to obtain and execute Rights of Entry Warrants.</li> <li>Oversee utility isolations and liaise with engineers and locksmiths.</li> <li>Ensure compliance with regulatory and industry standards.</li> <li>Maintain accurate and up-to-date records of all site visits.</li> <li>Provide high-quality service and effective conflict resolution. </li> </ul> Requirements <ul> <li>Strong interpersonal and communication skills.</li> <li>Experience in debt negotiation, collections, or customer service (desirable but not essential).</li> <li>Self-motivated, proactive, and capable of working independently.</li> <li>Ability to work in a fast-paced environment with deadlines and targets.</li> <li>Basic IT proficiency and report-writing skills.</li> <li>Flexibility with working hours. </li> </ul> Whats on Offer <ul> <li>Competitive salary plus performance-based incentives.</li> <li>Company vehicle provided (including private use, with tracker).</li> <li>Comprehensive training at the head office.</li> <li>The chance to work remotely from home with allocated territory-based visits. </li> </ul> This full-time position requires adaptability and a professional approach when interacting with customers. If you are looking for a rewarding career with a company committed to high standards and customer care, this role could be the perfect fit. Apply today to become part of a dynamic and respected field service team!

Field Representative

On behalf of a well known Car Dealership in the Crawley area, we are recruiting for an Service Advisor. Ideally we are looking for a Service Advisor with at least 2 years experience within a similar role and who has excellent customer skills to engage and communicate with our customers. We are looking for a Service Advisor with a Main Dealer or Independent Garage background,even a possible Technician looking to come out of the Workshop. In return a generous basic salary and bonus scheme will be offered to the successful Service Advisor. This is a Monday - Friday role with no weekends.

Service Advisor

Please ensure you complete an application directly via the GAP Group WebsiteOur team is the best in the industry - is it time for you to join us?The Role:Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to our customers across the construction, utilities and infrastructure sectors.As a Hire Manager, you will be responsible for the day to day running of the Hire Desk and Transport services to ensure the depot is exceeding customer requirements and increasing sales revenue. Managing a team of Hire &amp; Sales Co-ordinators and Drivers, you will motivate and develop the team to create a customer-focussed approach within their role, whilst ensuring health &amp; safety processes are adhered at all times. Within this fast-paced role, you will monitor hire activity levels and produce monthly revenue and productivity reports whilst identifying opportunities for improvement. Applicants applying for the role of Hire Manager should have/be:<ul><li>Significant experience working within a high-volume sales role preferably within the plant hire or construction industry</li><li>Strong leaderships skills with the ability to motivate and develop a high-performing team</li><li>Ability to engage with customers at all levels in the pursuit of increasing sales revenue and resolving any issues efficiently</li><li>Excellent organisational skills and strong attention to detail with the ability to manage competing priorities effectively</li><li>Proficient in MS Office packages including Word and Excel</li></ul>From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning &amp; Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.Benefits include:<ul><li>Competitive salary and bonus scheme</li><li>Up to 25 days annual leave plus bank holidays</li><li>The option to buy up to 5 days additional leave</li><li>Contributory Pension Scheme</li><li>Life Assurance</li><li>Employee Welfare Fund (Company-funded social events)</li><li>Cycle to Work Scheme</li><li>Health &amp; Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)</li></ul>So what next?If you fit the profile and are up for the challenge, we would love to hear from you!To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

Hire Desk Manager

Customer Service Agent Circa 25,400 - 28,000 DOE, Pease Pottage (outside Crawley), Monday 9am - 5pm, Permanent, free parking.The Role A rapidly growing logistics company specialising in B2B and B2C fulfilment across footwear, fashion, and luxury goods is seeking a proactive and enthusiastic Customer Service Agent to support across all customer service functions, handling queries from both clients, and Direct-to-Consumer customers.Key responsibilities include:<ul><li>Respond to queries from both our clients (brands) and their D2C customers via phone, email, and live chat and customer service platforms</li><li>Chase courier shipments and resolve delivery or order issues</li><li>Provide updates on orders, returns, and general inquiries for a range of brands selling direct-to-consumer</li><li>Support Rioz account managers by handling routine customer requests</li><li>Log and escalate more complex issues to the relevant team member</li><li>Maintain accurate records of all interactions and resolutions</li><li>Deliver a friendly, professional service in every interaction-representing both Rioz and our partner brands</li></ul>Requirements The ideal candidate will offer excellent communication skills, a positive attitude and willingness to learn. A strong work ethic is a must and a desire to put customers at the forefront of everything you do. You will need to be computer literate, reliable, punctual and a true team player.Company Information This is an ambitious and energetic organisation in the logistics sector, providing tailored B2B and B2C solutions to high-end brands. With a strong "can-do" ethos and a collaborative leadership team, the company is experiencing significant growth and offers an exciting opportunity for someone to make a real impact.Package<ul><li> 25,400 - 28,000</li><li>Pease Pottage (outside Crawley)</li><li>Monday to Friday, 9am - 5pm</li><li>Permanent full time position</li><li>Free parking</li></ul>Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

Customer Service

<ul><li>Job Title: Senior Account Manager</li><li>Location: Eastbourne</li><li>Salary: 45,000k- 50,000k </li><li>Job type: Permanent</li><li>Working Pattern: Monday - Friday / 9:00am-5:30pm </li></ul>Our client is a leading UK-based online auction company, known for its vibrant, innovative approach and commitment to delivering an outstanding service.They are currently seeking an enthusiastic and experienced Account Manager to join their dynamic team and play a key role in shaping and implementing a new department within the business.The successful candidate will be a confident and effective communicator with a proven track record in B2B account management, able to manage multiple client relationships with efficiency and professionalism. In time, this role will evolve to leading a team of Account Managers and taking overall responsibility for the new department. Position Summary: As an Account Manager you will play a key role in building and maintaining strong, long-lasting customer relationships by partnering with clients and understanding their needs. You will oversee a portfolio of assigned clients, develop new business from existing clients, and actively seek new sales opportunities. Key Responsibilities:<ul><li>Serve as the main point of contact for all client account management matters.</li><li>Build and maintain strong, long-lasting client relationships.</li><li>Develop trusted advisor relationships with key accounts and customer stakeholders</li><li>Ensure timely and successful delivery of solutions according to customer needs and objectives</li><li>Develop new business with existing clients and/or identify areas of improvement to meet sales quotas by demonstration of software services to upsell to clients</li><li>Prepare reports on account status.</li><li>Collaborate with sales and marketing teams to identify and grow opportunities</li><li>Manage existing contract renewals.</li><li>Assist with challenging client requests or issue escalations as needed</li></ul> Role Requirements: <ul><li>Proven work experience as an Account Manager </li><li>Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organisation.</li><li>Solid experience with CRM software and MS Office.</li><li>Experience delivering client-focused solutions to customer needs.</li><li>Proven ability to juggle multiple account management projects while maintaining attention to detail.</li><li>Excellent listening, negotiation, and presentation abilities.</li><li>Strong verbal and written communication skills.</li></ul>Benefits:<ul><li>Competitive salary with progression opportunities </li><li>28 days holiday (Plus an additional 5 can be bought) </li><li>Convenient town centre office with excellent access to train &amp; bus links</li><li>Active and inclusive social committee</li><li>On-site games room stocked with complimentary snacks and drinks</li><li>Relaxed, casual dress code</li><li>Supportive and welcoming team environment</li><li>Bright, modern, and open-plan workspaces</li></ul> if you are interested in this exciting opportunity please click 'APPLY NOW' and a consultant will be in contact.

24 Customer Service Jobs in Maresfield, Uckfield TN22, UK