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<h2>Job Description</h2>The Post in ContextWe have taken positive steps in developing our site management’s approach to the ‘customer’s journey’. Through investment in facilities, systems and processes we have experienced growth in participation, but it is essential for us to continue to explore new opportunities for investment and partnership, to inspire active lifestyles within our communities.As the first point of contact you will be critical in providing a first-class customer services experience by welcoming customers positively and ensure efficiency of service and administration at reception.Customer ServiceThe priorities of the CSA’s are:<ol><li>To provide a friendly and efficient service to all customers.</li><li>To pro-actively provide information to promote the Centre to the public at all times.</li><li>To respond positively to customer enquiries.</li></ol>Reception<ol><li>To answer, promptly, incoming telephone calls.</li><li>To welcome and acclimatise visitors to the centre.</li><li>To direct customers to the correct place of activity.</li><li>To control entry and exit systems.</li><li>To use PA systems for information and control.</li><li>To maintain a clean and tidy reception area.</li><li>To be smartly presented in uniform at all times.</li></ol>Administration<ol><li>Responsible for the smooth operation of the booking system embracing system enhancements.</li><li>To control and cash up all monies during the session in accordance with the financial regulations.</li></ol>Promotion of Centre<ol><li>To promote the sale of goods and memberships.</li><li>To enrol and issue cards in relation to memberships and categories available.</li><li>To deal with customer enquiries regarding programme and course details, first aid, lost property etc.</li></ol>&nbsp;Other Duties<ol><li>To carry out other duties as required.</li><li>To adhere to Wave Active Limited’s policies and procedures</li></ol><h2>Personal Specification</h2>Disposition<ul><li>Customer focused</li><li>Driven and Enthusiastic</li><li>Passion for providing exceptional service</li><li>Can do attitude</li><li>Pro-active</li><li>Team Player</li><li>Interpersonal skills</li></ul>Experience<ul><li>Similar work environment</li></ul>Skills<ul><li>Excellent communication skills – face to face, telephone</li><li>Able to remain calm and professional in challenging circumstances</li><li>Knowledge of cash till operations and administration of cash returns</li></ul>Other<ul><li>To be flexible to the changing demands of the business</li><li>Able to react positively to changes in policy and development into new or improved areas of service activity</li><li>To be able to follow Wave Active Limited Policies and Procedures</li></ul>

Wave Active

Customer Service Advisor

Our Client is looking for an Automotive Service Advisor in Worthing. They are looking for someone that has experience of the automotive industry, and would be comfortable going into a dealership with the confidence that you will add value from the outset. Whilst the systems and processes might be different to what you are used to, there will be comprehensive training to help you settle into the role. Training and development is at the heart of the business and you will be encouraged to develop and grow as a key part of the team. The benefits include; <ul> <li>Very competitive basic salary</li> <li>OTE of up to 40k</li> <li>Commission on service plans</li> <li>Employee Pension</li> <li>Benefits package</li> <li>22 days holiday + bank holidays</li> </ul> If You feel this is the right opportunity for you Apply with a Copy of your CV and we will be in contact soon. Job Types: Full-time, Permanent Salary: £29,000.00-£40,000.00 per year Benefits: <ul> <li>Company events</li> <li>Company pension</li> <li>Employee discount</li> </ul> Schedule: <ul> <li>Day shift</li> <li>Weekend availability 1 in 3 half day on a Saturday </li> </ul>

Service Advisor Motor Trade Job

Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor - Previous experience in a service role is preferred. A passion to deliver a high standard of customer service. An organised individual who can deal with many duties on the move. Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work. Service Advisor key responsibilities - Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!

Service Advisor

Tapp Recruit is looking for an experienced Service Advisor for there client in Haywards Heath. Our client is an established main dealership who is looking to add to their existing team. SKILLS REQUIRED Essential <ul> <li>Able to convey information clearly and succinctly whether verbal or written</li> <li>Excellent time management skills</li> <li>Ability to establish effective working relationships with varied personnel</li> <li>Ability to work in a customer focused manner</li> <li>Ability to self-prioritise workload according to the business</li> <li>Excellent telephone manner</li> <li>Ability to follow all Departmental Processes</li> </ul> Desirable <ul> <li>Experience of working within a Service Department</li> <li>Experience in dealing with customers</li> <li>Ability to up-sell additional products/services</li> </ul> PERSONAL ATTRIBUTES Essential <ul> <li>Commitment to the brand aims and objectives</li> <li>A professional and smart appearance at all times</li> <li>Efficient and well organised</li> <li>Ability to maintain confidentiality</li> <li>Ability to sometimes deal with difficult, impatient or distressed people</li> <li>Self-motivated and able to work as a part of a team</li> <li>Ability to work under own initiative</li> </ul> If this sounds like you Apply with a copy of your CV and we look forward to being in contact soon.

4 Customer Service Permanent Jobs