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Role: Telco Delivery CoordinatorLocation: Shoreham-by-Sea (Hybrid, 3 days in office and 2 days at home)Hours: Full-time, Monday to FridayPay: 26,000 per annumAn excellent opportunity has arisen for a Telco Delivery Coordinator to join one of our longstanding clients, a well-established organisation operating within the operations and service delivery space.This role sits within the Operations team and supports the delivery of a professional, high-quality Telco Delivery service for sub-30 seat installs. The role focuses on coordinating resources, managing timelines and costs, and ensuring customers receive an exceptional end-to-end experience.Benefits:<ul><li>Birthday leave and holiday allowance that increases with length of service</li><li>Hybrid working policy</li><li>Employee Assistance Programme with free mental health support</li><li>Free eye care, Cycle to Work scheme, and subsidised gym membership (location dependent)</li><li>Interest-free travel loan, retailer discounts, save-as-you-earn, and employee reward scheme</li></ul>The Requirements:<ul><li>Strong customer service focus with an excellent telephone manner</li><li>Proven ability to manage multiple projects simultaneously</li><li>High attention to detail with accurate numeracy, written and data entry skills</li><li>Strong organisational and prioritisation skills</li><li>Ability to communicate clearly and professionally at all levels</li><li>Proficiency in Microsoft Word and Excel</li><li>Team-focused approach with a willingness to support wider business objectives</li></ul>Desirable:<ul><li>PRINCE2 or similar project management qualification</li><li>Understanding of data services and IP telephony technologies</li></ul>The Role:<ul><li>Reviewing customer requirements and clarifying details with internal teams</li><li>Developing delivery plans for Remote Delivery orders using available tools</li><li>Coordinating resources to ensure orders are delivered within agreed SLAs</li><li>Tracking progress, risks, and issues through to resolution</li><li>Providing accurate project forecasting and updates to management</li><li>Maintaining clear communication with customers and internal stakeholders</li><li>Supporting remote and self-install deliveries to completion</li><li>Collating required information to support invoicing and lease activation</li><li>Supporting ordering and remote programming activities when required</li><li>Maintaining accurate records across internal systems</li><li>Contributing to continuous improvement and best practice within the team</li></ul>If you're keen to join an organised, customer-focused operations team delivering high-quality remote services, then please apply to this Telco Delivery Coordinator role or contact Jamie Watson at Clearline Recruitment on (phone number removed) between 9:00am - 5:30pm.

Telco Delivery Coordinator

A leading grocery retailer in North Bersted is seeking a Customer Experience Manager to enhance the customer journey across the store. This role includes managing front-end operations, people management, and ensuring high service standards. The ideal candidate should possess extensive leadership experience in a fast-paced retail environment and demonstrate a strong commitment to customer satisfaction. Attractive benefits include a discount card, bonus schemes, and wellbeing support.

Store Experience Leader - Customer Service & Ops

Description As a Customer Service Associate, you will be the first point of contact for financial advisers and end consumers, providing exceptional service and support across our platform and investment solutions. You will handle queries via phone, email, and case management, ensuring timely and accurate resolutions while maintaining high standards of client care. What you'll do <ul> <li>Act as the first point of contact for adviser and client queries via phone, email, and case management.</li> <li>Understand and confidently articulate processes related to KYC, due diligence, SLA reporting, client MI, and issue resolution.</li> <li>Take ownership of queries through to satisfactory resolution.</li> <li>Gain and maintain a strong understanding of financial platforms and market trends.</li> <li>Review data for accuracy and provide proactive feedback to improve client outcomes.</li> <li>Contribute to team meetings and support continuous improvement initiatives.</li> <li>Maintain and improve customer satisfaction scores against targeted SLAs.</li> </ul> The knowledge, experience and qualifications you need <ul> <li>Excellent phone manner and ability to handle challenging calls.</li> <li>Strong communication skills (written and verbal) and ability to build rapport quickly.</li> <li>Organised, detail-oriented, and able to prioritise effectively in a fast-paced environment.</li> <li>Minimum 5 GCSEs including Maths and English, and 2 A-Levels (or equivalent).</li> <li>Confident user of Microsoft Word and Excel.</li> </ul> Desirable: <ul> <li>Financial services industry experience.</li> <li>Familiarity with CRM systems (Salesforce desirable).</li> </ul> Personal Attributes: <ul> <li>Self-starter with enthusiasm and positivity.</li> <li>Adaptable communicator who embraces change.</li> <li>Promoter of Consumer Duty and Treating Customers Fairly principles.</li> <li>Ability to suggest process improvements and work collaboratively.</li> </ul> The base You'll be based at the Benchmark Head Office, within our Broadlands Business Campus near Horsham in West Sussex but will need to be present across our other offices, including the main Schroders headquarters in London. It has high standards and international reputation, without being in the city: a big, countryside campus means life will feel a little different. We support our offices by using cutting edge software and hardware and our spacious campus facilities mean there's a great working environment for the team. With an on-site restaurant, coffee shop and gym, our campus has much to offer. And commuters can relax on our dedicated regular shuttle bus to and from Horsham s main line train station.

Customer Services Associate

Are you looking for a company that offers career progression, paid training qualifications, and the chance to turn your skills into a proper career?If you have experience in client account management and pride yourself on attention to detail, we want to hear from you!Account Manager - East Grinstead Salary: 32,000 - 36,000 + bonuses DOE Hours: Monday to FridayBenefits: 25 days holiday + bank holidays, free parking, team bonus, paid training/courses, clear progression opportunitiesAbout the Account Manager Role: As an Account Manager, you will manage your own client portfolio, deliver outstanding customer service, and work closely with internal teams to ensure projects are completed on time and to a high standard. You'll build strong client relationships, identify opportunities to improve their experience, and help grow the business.Key Responsibilities of the Account Manager:<ul><li>Serve as the main point of contact for clients</li><li>Maintain accurate client records and manage appointments</li><li>Ensure timely and accurate delivery of projects and reports</li><li>Resolve enquiries efficiently and provide exceptional customer service</li><li>Expand client portfolios through upselling and cross-selling</li><li>Continuously improve your knowledge through training </li></ul>What We're Looking For:<ul><li>Proactive, organised, and detail-focused</li><li>Confident managing multiple clients and tasks</li><li>Proficient in Microsoft 365</li><li>Valid UK driver's licence and own vehicle</li><li>Experience in account management or client-facing roles (desirable, not essential) </li></ul>Why Join Us?<ul><li>Competitive salary + bonuses</li><li>Paid training and qualifications</li><li>Clear career progression</li><li>Inclusive, supportive workplace </li></ul>Extra Information:<ul><li>Refer a friend and earn up to 500 (see website for details).</li><li>Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear from us within 5 days, please assume you have not been successful.</li><li>By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website).</li></ul>Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer.

Account Manager

Customer Service Executive - Employer Admin About People's Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Our Customer Services team are the heart of People's Pension, making sure our customers receive excellent service and technical support. You will provide tailored responses to meet the needs of our customers, throughout the life of their relationship with us. You'll support the team and work with colleagues to ensure we meet our compliance and service standards and making sure we achieve our service level agreements. You will also effectively contribute to the achievement of the department's overall objectives and apply the Treating Customers Fairly (TCF) culture and principles within your role. Key Responsibilities: <ul><li>Managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional and helpful service through effective customer communication. </li><li>Using your active listening skills and attention to detail in written communications, to understand and support customers so that their needs are understood - and service standards are maintained. </li><li>Supporting your colleagues on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards. </li><li>Build and maintain relationships with both internal and external customers and third parties </li><li>Maintain a detailed knowledge and understanding of legislative and regulatory requirements, including Automatic Enrolment, TPR, FCA, DWP, HMRC, DPA and any other relevant rules to ensure we adhere to all regulatory requirements, complaint and compliance rules, to minimise risk to People's Partnership and our Customers </li><li>Handling customer complaints/resolutions and escalating these to the Complaints Team when a solution cannot be found. You'll ensure all issues are resolved and any learning opportunities are shared across the team. </li><li>Creating and reviewing process manuals to ensure they have a high level of accuracy</li></ul> What we're looking for: <ul><li>Educated to GCSE Level or equivalent. </li><li>Good working knowledge of Microsoft Excel &amp; Word. </li><li>Experience in Administration/Customer service. </li><li>Numerate with good attention to detail. </li><li>Proven ability to explain detailed and/or complicated information in simple, everyday language. </li><li>Excellent verbal communication skills. </li><li>Self-motivated, disciplined and organised and ability to work effectively unsupervised. </li><li>Ability to work under pressure and meet quality and performance targets. </li><li>Proven willingness to learn and understand the technical detail of workplace pensions and other financial products.</li></ul> Desirable Qualifications: <ul><li>Pensions experience </li><li>Complaint management experience </li><li>Vulnerable Customer experience </li><li>CII qualifications</li></ul> What you can expect from us: <ul><li>Generous pension contributions with an employer contribution of up to 14% </li><li>Real living wage </li><li>Income protection, critical illness cover &amp; death in service insurance </li><li>Employee healthcare </li><li>Parental and adoption leave </li><li>Learning &amp; development opportunities and study support </li><li>Travel season ticket loans </li><li>Grab &amp; Go Deli Caf </li><li>Volunteering days and charity payroll giving </li><li>Onsite gym </li><li>Ride-to-Work scheme </li><li>Social clubs and events</li></ul> Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".

Customer Service Executive - Employer Admin

Transfers Guidance Executive About People's Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: In this role, you'll provide telephone and email-based support to members of The People's Pension (TPP), offering clear, factual, non-advised guidance to help them understand their options around transferring out, transferring in, making additional contributions, and preparing for retirement. You'll manage a blend of inbound and outbound contact-including unscheduled calls, scheduled call-backs, and follow ups-ensuring every member receives accurate information to make informed decisions about their pension savings. After each interaction, you'll complete the member journey by sending a confirmation email summarising the key points discussed. <ul><li>Balance availability for inbound calls with proactively managing outbound call workloads via: </li><li>Calls and emails directed to the team from the IVR or drop-down FAQ menu lists. </li><li>Call-back requests (based on a real-time calendar of available slots) </li><li>Follow-up calls or emails if the member requires further information or clarification. </li><li>When engaging with a member: </li><li>Check and validate their identity and make prescribed disclosures (e.g. calls recorded) </li><li>When first engaging, collect information and log remarks on BAPP </li><li>Ensure all contact details on the system are complete and up to date. </li><li>Collect or confirm marketing permissions. </li><li>Offer support and assistance if having system issues or queries, either explaining how to do it on-line or, if still struggling or no on-line access, offer to process over the phone </li><li>Provide information and guidance in order that the member can make an informed decision on the benefits of: </li><li>Keeping their 'pot' with TPP </li><li>Transferring in other 'pots' to TPP (consolidation) </li><li>Making additional contributions (lump-sum or regular payments directly to TPP or via their employer) </li><li>Retirement (conversion from a pension accumulation to a TPP pension decumulation solution) </li><li>Email / request the posting of relevant support literature (personalising templates)</li></ul> What we're looking for:<ul><li>Be educated to GCSE standard or equivalent. </li><li>A good knowledge of pension accumulation and decumulation solutions. </li><li>Be able to make sound, fair and compliant judgments to ensure the desired outcome for both the Company and customer. </li><li>Be confident and experienced in dealing with factual and sometimes challenging customer interactions. </li><li>Handle interactions to the highest standard of customer care and resolve them satisfactorily and in accordance with FCA and TCF principles. </li><li>Be able to work effectively and quickly despite ambiguity. </li><li>Question existing working practices and help evolve better ways of working that produce better outcomes for customers. </li><li>Have an ability to build and establish a prompt rapport with the customer.</li></ul> What you can expect from us: <ul><li>Generous pension contributions with an employer contribution of up to 14% </li><li>Real living wage </li><li>Income protection, critical illness cover &amp; death in service insurance </li><li>Employee healthcare </li><li>Parental and adoption leave </li><li>Learning &amp; development opportunities and study support </li><li>Travel season ticket loans </li><li>Grab &amp; Go Deli Caf in our Crawley office </li><li>Volunteering days and charity payroll giving </li><li>Onsite gym </li><li>Ride-to-Work scheme </li><li>Social clubs and events</li></ul> Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".

Transfer Guidance Executive

The Customer Support Coordinator role involves supporting customers and sales processes with efficiency and accuracy. This permanent position in Steyning requires a proactive individual with a strong focus on customer satisfaction and service excellence.Client DetailsThe employer is a medium-sized organisation, known for providing innovative solutions and prioritising customer service. They are committed to delivering high-quality products and services to their clients.DescriptionThe key responsibilities of a Customer Support Coordinator; <ul><li>Provide exceptional customer service and support to all clients via phone, email, and other communication channels.</li><li>Process customer orders accurately and efficiently, ensuring timely delivery.</li><li>Assist the sales team by preparing quotes, managing enquiries, and following up on leads.</li><li>Maintain and update customer records in the CRM system.</li><li>Coordinate with internal departments to ensure smooth order fulfilment and resolution of customer issues.</li><li>Monitor and report on key performance metrics related to sales and customer support activities.</li><li>Identify opportunities to improve customer satisfaction and promote additional products or services.</li><li>Support administrative tasks related to the Customer Service department as required.</li></ul>ProfileA successful Customer Support Coordinator should have:<ul><li>Experience in customer service</li><li>Excellent communication skills, both written and verbal.</li><li>Proficiency in using CRM systems and other relevant software tools.</li><li>Strong organisational and multitasking abilities.</li><li>A proactive approach to problem-solving and an eye for detail.</li><li>The ability to work effectively both independently and within a team.</li><li>A commitment to delivering outstanding customer service.</li></ul>Job Offer<ul><li>Competitive salary ranging from 25,000 to 26,000 per annum.</li><li>Opportunities for professional growth and career development.</li><li>A supportive and collaborative work environment in Steyning.</li></ul>This is an excellent opportunity to join a reputable organisation in Steyning. If you are passionate about customer service and sales support, apply now!

Customer Support Coordinator

The Customer Service Manager role in the FMCG industry focuses on overseeing customer service operations to ensure exceptional service delivery. This position requires strong organisational skills and the ability to manage a team effectively.Client DetailsThe employer is a well-established organisation within the FMCG sector, recognised for its commitment to delivering high-quality products and services. The company operates as part of a medium-sized team and values efficiency and customer satisfaction.Description<ul><li>Lead and manage the customer service team to achieve performance targets.</li><li>Develop and implement strategies to enhance the customer experience.</li><li>Monitor and analyse customer service metrics and reports.</li><li>Handle escalated customer inquiries and complaints professionally.</li><li>Collaborate with other departments to ensure seamless service delivery.</li><li>Train and mentor team members to maintain high service standards.</li><li>Ensure compliance with company policies and industry regulations.</li><li>Identify opportunities for process improvements and cost efficiencies.</li></ul>ProfileA successful Customer Service Manager should have:<ul><li>Previous experience in a customer service leadership role within the FMCG industry.</li><li>Strong problem-solving and decision-making abilities.</li><li>Proficiency in using customer service software and data analysis tools.</li><li>Excellent communication and interpersonal skills.</li><li>A results-driven mindset with a focus on customer satisfaction.</li><li>Ability to manage and motivate a team effectively.</li><li>Knowledge of industry standards and practices.</li></ul>Job Offer <ul><li>Permanent position within a reputable FMCG organisation.</li><li>Opportunities for professional growth and career advancement.</li><li>Supportive and collaborative work environment.</li><li>Convenient location in Weybridge.</li></ul>If you are an experienced Customer Service Manager looking for an exciting opportunity in the FMCG industry, we encourage you to apply and join a dedicated team in Weybridge

Customer Service Manager

Role: Safeguarding Manager Hours: Full time, including some evenings and weekends Location: American Express Stadium, Brighton, BN1 9BL and American Express Elite Football Performance Centre, Lancing, BN15 9FP Contract Type: Permanent Deadline Day: 20th January 2026 About Brighton &amp; Hove Albion FC We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. Our Safeguarding team is growing! In this new role, you will play a key role in supporting and guiding our Safeguarding team - overseeing their caseloads and providing regular wellbeing support. You will also be the home contact for academy trips and tours. The position also involves delivering safeguarding training, supporting safer recruitment, and maintaining relationships with key external stakeholders such as leagues and governing bodies. Please note that this role will involve working some evenings and weekends. Experience you will need to thrive in this role Our ideal candidate will have significant experience working in a safeguarding role handling complex concerns, triage and referrals, and coordinating multi-agency responses. You will be collaborative yet confident in leading and, when necessary, challenging others. In addition, you will possess thorough, current knowledge of child and adult safeguarding frameworks, as well as statutory guidance. Our values are essential to our success Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do: - Treat People Well - Exceed Expectations - Aim High. Never Give Up - Act with Integrity - Make it Special - Be Fan Focused How we say thank you In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to: - Complimentary breakfast and lunch at both sites - 23 days holiday rising with length of service (pro rata for part time staff) - Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more! - Enhanced family policies - Access to a gym and padel court at our training ground - Priority access to match tickets and access to free WSL tickets for 2025/26 season - In-house training programme and CPD opportunities - Exclusive discounts and benefits from our partners and local businesses Our commitment to EDI We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team. Safeguarding is part of everything we do We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.

Safeguarding Manager

Sales Support Administrator Full time Monday - Friday 8:45am - 5:15pm Permanent Crawley - Hybrid Working (4 Days in the Office, 1 from Home) Up to 28,000 dependent on experienceAre you an enthusiastic, customer-focused administrator who loves being at the heart of a fast-paced, supportive team? If so, this could be the opportunity you've been waiting for! We're working with a market-leading business based in stunning, modern offices in Crawley, and they're on the lookout for a proactive Sales Support Administrator to join their friendly and collaborative team. If you're looking for a role where no two days are the same, and where your contribution really makes a difference - keep reading! What you'll be doing:You'll play a key role in supporting the sales team and ensuring customers receive top-notch service. Your day-to-day will include: <ul><li>Handling inbound customer calls and emails </li><li>Processing and managing customer orders on the internal system</li><li>Taking care of account administration, raising credits, arranging same-day deliveries, and managing courier information</li><li>Investigating and resolving delivery issues quickly and efficiently</li><li>Coordinating freight and shipping arrangements with precision and care</li></ul> What you'll bring:<ul><li>You'll have a positive, "can-do" attitude</li><li>Excellent communication skills</li><li>A keen eye for detail</li><li>Previous experience in sales order processing or similar would be beneficial</li><li>You'll enjoy working in a team and building strong relationships with customers and colleagues alike</li></ul> What's in it for you? <ul><li>Competitive salary up to 28,000 (depending on experience)</li><li>Hybrid working: 4 days in the office, 1 day from home</li><li>28 days holiday (including bank holidays) - increasing with service</li><li>Your birthday off - because you deserve it!</li><li>Annual company bonus scheme</li><li>Free onsite parking</li><li>Private healthcare </li></ul>If you're ready to take the next step in your career and be part of a growing business that truly values its people - we want to hear from you! Apply now!Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

29 Customer Service Permanent Jobs