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Are you looking to develop your leadership and management skills within international business? Do you enjoy spending time with young people from across the globe and providing world class customer service? If so, EF Education First invites you to join us as Student Services Manager and be part of our mission to open the world through education. EF Education First's mission is opening the world through education A career with EF combines the support and opportunity of a large international organization, with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education, communication, and travel. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about-we welcome you and encourage you to open the world through education. Your Role &amp; Responsibilities EF is searching for empathetic, energetic and organized individuals to join our summer 2025 team as a Student Services Manager. Based at our Brighton Junior summer school, this is the perfect opportunity to develop your leadership and customer service skills whilst gaining experience within an international organization. As a Student Services Manager, you will lead the student services department, focusing on delivering exceptional customer service and enhancing student satisfaction throughout their time with EF. Student services has a link to all departments and as it is the core of the production of the EF school, as such, no day will be the same. This means you will be involved in a number of different areas including preparing and running arrivals, relaying activity information and delivering briefings to new staff. You will also be involved in the running of activities and events, as well as dealing with student discipline and welfare issues should they arise. The role can be very rewarding as it involves working alongside all the departments as well as closely with the students. You will develop knowledge from each department and is, therefore, a great stepping-stone for future roles within the company. Dealing with student and staff queries daily, you will not only enhance your customer service skills but also your communication skills and your ability to problem-solve and react quickly to demanding tasks. Requirements <ul> <li>Must be a team player that can lead from the front, be outgoing and have great attention to detail</li> <li>Previous experience in a customer service environment, ideally working with young people</li> <li>You should be passionate about customer satisfaction and providing quality service</li> <li>Ability to work under pressure and in a high paced environment</li> <li>Legally able to work in the UK at commencement of employment</li> <li>In terms of mindset, we all have a 'going above and beyond, never settling for the status quo' mentality. If you think the same way and want to be the person who makes a difference for our students and staff, then don't hesitate and apply!</li> </ul> Why you will love working with EF <ul> <li>Work in a truly international environment</li> <li>Ambition is nurtured and fast-tracked career enhancement opportunities are provided</li> <li>Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition</li> </ul> EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. Want to learn more about life at EF? Follow us on social.

Summer Student Services Manager

Job Title: Customer Success Location: Brighton (Office-based) Hours: Monday-Friday, 9:00am-5:30pm Salary: 30,000- 45,000 DOE + Quarterly Profit Share (after six months)On behalf of my client, we are seeking a proactive and personable Community Engagement Consultant to join a fast-paced, office-based helpdesk team. This role is central to supporting a major long-standing client, acting as a trusted point of contact for residents and stakeholders while ensuring enquiries and complaints are handled efficiently, accurately, and with professionalism. Key Responsibilities <ul><li>Manage incoming enquiries via phone and email through a live helpdesk.</li><li>Carry out resident feedback surveys by telephone.</li><li>Provide clear, timely, and accurate information to residents and stakeholders.</li><li>Track, monitor, and support the resolution of all issues in collaboration with the wider team.</li><li>Assist with community engagement activities to ensure residents feel informed and supported.</li><li>Handle a wide range of real-time queries with confidence.</li><li>Manage and log complaints effectively.</li></ul> About You <ul><li>Must have experience with noise-related enquiries.</li><li>Must have complaints handling experience.</li><li>Exceptional verbal and written communication skills.</li><li>Highly organised with strong attention to detail.</li><li>An understanding of operational environments (e.g., large infrastructure settings) is advantageous.</li><li>Able to remain calm under pressure and manage competing priorities.</li><li>Background in property, housing, customer service, or community engagement is beneficial.</li><li>Experience using Salesforce CRM is a plus.</li><li>Previous supervisory or management experience is preferred.</li></ul>If you are enthusiastic, friendly, and have a passion for supporting others, this position is perfect for you. Apply now to join our client's team.If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed).Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed).Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Success Manager

<ul><li>Job Title: Client Services Associate</li><li>Hours: 38hrs - Monday to Friday 09:00-17:30 &amp; Weekends 1 in 3 10:00-19:00</li><li>Location: Eastbourne Salary: 24k- 30k</li><li>Work Type: Permanent</li></ul>HRGO Recruitment are seeking a proactive and dedicated Client Services Associate to join our client's UK-based online auction team. The ideal candidate will possess strong communication skills, admin experience, and proficiency in Microsoft Office. You will play a crucial role in ensuring high levels of client satisfaction by delivering outstanding customer service.Key Responsibilities:<ul><li>Respond efficiently to client inquiries via phone, email, and in-person interactions.</li><li>Maintain and update client records using Microsoft Office and internal databases.</li><li>Provide administrative support to the team, including scheduling, data entry, and reporting.</li><li>Collaborate with other departments to address and resolve client issues promptly and effectively.</li><li>Continuously seek opportunities to enhance the client experience.</li></ul>Requirements:<ul><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).</li><li>Previous experience in an Customer Services is required.</li><li>Ability to communicate effectively and professionally.</li><li>Excellent organisational and multitasking abilities.</li><li>Detail-oriented with strong problem-solving skills.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li></ul>Benefits:<ul><li>Competitive salary with progression opportunities</li><li>Office based in town centre with easy access to train lines</li><li>Large social committee</li><li>Games room with free snacks and drinks</li><li>Casual dress</li><li>Large friendly team</li><li>Bright and open working spaces</li></ul>if you are interested in this exciting opportunity, please click 'APPLY NOW' and a consultant from our Eastbourne team will be in contact.

Client Services Associate

CUSTOMER CARE TEAM- EASTBOURNE The Customer Care Team provides the highest level of customer support via telephone, email and online. As Customer Care Advisor you will be the first point of contact for customers and will be a member of a fast-paced, multi-skilled customer service team, proactively managing and resolving a wide range of customer requests, making a rapid assessment of the best next steps, and helping customers to get the help and support they need. PRINCIPAL ROLES AND RESPONSIBILITIES <ul> <li>Setting up new customer accounts and making welcome calls.</li> <li>Closing customer accounts when customers move home.</li> <li>Proactively resolving customer billing queries over the phone and via email.</li> <li>Setting up and managing Direct Debits and taking phone payments.</li> <li>Interacting with customers daily, via telephone or email, responding to their questions</li> <li>Successfully managing and resolving customer complaints or concerns, proactively implementing any lessons learnt to improve future service delivery.</li> <li>Paid emergency out of hours cover.</li> </ul> KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED <ul> <li>Minimum of 2 years experience in a fast-paced customer service call centre environment.</li> <li>Customer service orientated with strong customer communication skills, including the ability to handle difficult conversations confidently and with diplomacy. Previous experience in a client liaison or customer service role is essential.</li> <li>Excellent interpersonal skills with a demonstrable ability to establish and maintain excellent working relationships with a wide variety of key stakeholders, including clients, contractors, and customers.</li> <li>Excellent written communication skills.</li> <li>Must be a team player.</li> <li>Strong attention to detail.</li> <li>Self-starter, driven by success and able to work well under pressure.</li> <li>Organised and methodical, with the ability to prioritise and maintain an orderly workflow.</li> <li>Excellent IT skills proficient with Microsoft Office Suite and able to quickly learn new software.</li> <li>Reactive and proactive problem-solving skills.</li> <li>Awareness of legislation and requirements surrounding data protection and privacy.</li> </ul> We endeavour to reply to all applications, however, if you haven t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.

Customer Care Advisor

Customer Service Advisor Crawley Up to 28,000 + bonus, overtime and on-call payments Looking for a role where no two days feel the same? This growing technology-led organisation is looking for a Customer Experience Coordinator to keep things running smoothly and ensure customers receive exceptional support every time they get in touch.The role You'll be the first point of contact for incoming customer calls, logging requests, allocating engineers and keeping everyone updated. Alongside the day-to-day, you'll take a proactive approach to planning upgrades, scheduling routine maintenance and keeping service activity on track. From coordinating engineer diaries to ordering parts and raising quotes, you'll play a key role in keeping operations seamless.What you'll bring<ul><li>Strong administration background</li><li>Experience scheduling or coordinating teams/engineers</li><li>Excellent organisation and attention to detail</li><li>Confident communication skills and a customer-first mindset</li><li>Ability to juggle tasks, stay calm and work both independently and with the wider team</li><li>Confident using systems and quick to learn new ones</li></ul>Why join?<ul><li>A business with real purpose and strong values</li><li>Development and training opportunities</li><li>25 days' holiday rising with service</li><li>Defined contribution pension scheme</li><li>Flexible benefits platform (healthcare, dental, wellbeing and more)</li><li>Employee Assistance Programme and wellbeing app</li><li>Paid volunteer day each year</li><li>Inclusive employer recognised in the UK's Top 50</li></ul>If you thrive in a fast-paced support role and enjoy keeping everything (and everyone) on track, this is a brilliant opportunity to join a collaborative, growing team.Apply now to find out more.Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Customer Service Advisor

Trainee Enforcement Agent Brighton £24,500 (OTE £65k+) Join a growing enforcement company and kickstart your career as a Trainee Enforcement Agent. No certification needed full training provided! Work in the field helping people resolve debt issues on behalf of local authorities. What you ll do: <ul> <li> Visit properties to engage with individuals and recover unpaid debts </li> </ul> <ul> <li> Help people understand their financial options and set up payment plans </li> </ul> <ul> <li> Learn to assess vulnerability and provide respectful, ethical enforcement </li> </ul> <ul> <li> Receive full support and training to become a Certificated Enforcement Agent </li> </ul> What they re looking for: <ul> <li>Full UK driving licence (2+ years) </li> <li>Confident, empathetic communicator </li> <li>Self-motivated, professional, and ready for a challenge </li> <li>Previous debt collection or military or police force experience would be a benefit </li> </ul> Perks: <ul> <li>Company vehicle + fuel card </li> <li>Equipment provided (iPad, bodycam, vest) </li> <li>33 days holiday </li> <li>Wellbeing &amp; mental health support </li> <li>Career development &amp; ongoing training </li> <li>Team socials in a friendly, family-run business </li> </ul> DBS and CCJ/VA checks apply. Previous field/customer experience a bonus, but not essential.

Trainee Enforcement Agent

<ul><li>Job Title: Senior Account Manager</li><li>Location: Eastbourne</li><li>Salary: 45,000k- 50,000k </li><li>Job type: Permanent</li><li>Working Pattern: Monday - Friday / 9:00am-5:30pm</li></ul>Our client is a leading UK-based online auction company, known for its vibrant, innovative approach and commitment to delivering an outstanding service. They are currently seeking an enthusiastic and experienced Account Manager to join their dynamic team.The ideal candidate will be a confident communicator with a proven track record in account management, capable of handling multiple client relationships with efficiency and excellence. Position Summary: As an Account Manager you will play a key role in building and maintaining strong, long-lasting customer relationships by partnering with clients and understanding their needs. You will oversee a portfolio of assigned clients, develop new business from existing clients, and actively seek new sales opportunities. Key Responsibilities:<ul><li>Serve as the main point of contact for all client account management matters.</li><li>Build and maintain strong, long-lasting client relationships.</li><li>Develop trusted advisor relationships with key accounts and customer stakeholders</li><li>Ensure timely and successful delivery of solutions according to customer needs and objectives</li><li>Develop new business with existing clients and/or identify areas of improvement to meet sales quotas by demonstration of software services to upsell to clients</li><li>Prepare reports on account status.</li><li>Collaborate with sales team to identify and grow opportunities</li><li>Manage existing contract renewals.</li><li>Assist with challenging client requests or issue escalations as needed</li></ul> Role Requirements: <ul><li>Proven work experience as an Account Manager or similar </li><li>Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organisation.</li><li>Solid experience with CRM software and MS Office.</li><li>Experience delivering client-focused solutions to customer needs.</li><li>Proven ability to juggle multiple account management projects while maintaining attention to detail.</li><li>Excellent listening, negotiation, and presentation abilities.</li><li>Strong verbal and written communication skills.</li></ul>Benefits:<ul><li>Competitive salary</li><li>Convenient town centre office with excellent access to train links</li><li>Active and inclusive social committee</li><li>On-site games room stocked with complimentary snacks and drinks</li><li>Relaxed, casual dress code</li><li>Supportive and welcoming team environment</li><li>Bright, modern, and open-plan workspaces</li></ul> if you are interested in this exciting opportunity please click 'APPLY NOW' and a consultant will be in contact.

Senior Account Manager

A great company in central Brighton are looking for a Customer Service Executive to join them. They offer a great range of benefits as listed below and as a company they offer a professional service to their clients and customers. The Brighton office is modern and vibrant, great place to work. The customer service role involves administration, customer service via phone calls, webchat and emails and working with multiple systems so excellent customer service skills, the ability to problem solve and being able to remain calm under pressure is key as well as having a good technical aptitude for databases, Google Drive and Microsoft Office. As a Customer Service Executive you will: <ul> <li>Work with customers on the phone, via live chat and email to help them use and understand the service and the data provided, working within set SLAs</li> <li>Handle general client queries and monitor / handle external and internal emails</li> <li>Place customer orders using multiple and sometimes complex systems</li> <li>Learn and maintain product and service knowledge</li> <li>Set up client accounts and provide support to new customers including quotations</li> <li>Promote existing and new products and services where required</li> </ul> Skills &amp; experience required: <ul> <li>Previous phone / office based customer service experience ideally</li> <li>Good computer literacy and administration skills</li> <li>High attention to detail and good accuracy levels</li> <li>An aptitude for problem solving</li> <li>Previous experience with Google Drive, technical systems and CRM systems is a strong advantage</li> </ul> Salary, hours &amp; company benefits: <ul> <li> 25,260 per annum</li> <li>Monday to Friday 9am to 5.30pm</li> <li>Flexible working - hybrid with 3 days per week in the office and 2 from home</li> <li>25 days holiday plus public holiday plus Birthday day off and option to buy or sell holiday</li> <li>Share incentive plan</li> <li>Pension scheme</li> <li>Life assurance scheme</li> <li>Income protection plan</li> <li>Comprehensive discounts at major retailers</li> <li>Wellbeing centre</li> <li>Access to free health and fitness classes and other perks</li> <li>Volunteer days</li> </ul> Wild Recruitment Ltd T/A First Recruitment Services are acting as an Employment Agency in relation to this vacancy.

First Recruitment Services

Customer Service Executive

Job Title: French-Speaking Customer Service Administrator Location: Hailsham Salary: 26,000 - 27,000 per annum Contract Type: Full-time, Permanent Hours: Monday to Friday, 8:00am-4:00pm Hybrid Working: Office-based with one remote day per week after probation Holidays: 23 days plus public holidays About the Role HRGO Recruitment are looking for a proactive French-speaking Customer Service Administrator to join our busy and friendly team in Hailsham. You'll be the first point of contact for our French and Belgian customers, handling enquiries, processing orders, and ensuring excellent service from start to finish.This is an excellent opportunity for someone who enjoys working in a fast-paced, international environment and takes pride in delivering high-quality service. You will play a key role in supporting our French and Belgian customers by managing orders, handling enquiries, and ensuring a smooth customer experience from start to finish.You will be joining a collaborative, supportive team where initiative and attention to detail are valued, and where your contribution will make a real difference to the business. Key Responsibilities <ul><li>Respond to customer enquiries by phone and email in French and English.</li><li>Process customer orders, returns, and exchanges accurately.</li><li>Maintain customer and order records, and produce regular reports.</li><li>Liaise with warehouse, sales, and logistics teams to ensure smooth delivery.</li><li>Resolve issues efficiently, maintaining a high standard of customer satisfaction.</li></ul> Skills and Experience <ul><li>Minimum of 3 years' customer service or administrative experience.</li><li>Fluent in French (native or near-native) and fluent in English.</li><li>Excellent communication, organisation, and IT skills.</li><li>Positive, professional attitude and calm under pressure.</li></ul> Benefits <ul><li>23 days' holiday plus public holidays.</li><li>Discretionary annual bonus.</li><li>Pension scheme and life insurance (2x annual salary).</li><li>Employee Assistance Programme (including 24/7 wellbeing support).</li><li>Ongoing training and professional development.</li><li>Regular team and company events.</li></ul>If you're a fluent French speaker who enjoys providing great service and wants to join a supportive, professional team, we'd love to hear from you.

French-Speaking Customer Service

We are delighted to be working alongside our friendly, successful and highly reputable client as they seek to recruit an additional Account Manager to join their team at their offices close to Henfield. My client is highly thought of within their sector and offers an excellent environment and fun and friendly team in which to work as a part of. It's an exciting time for my client as they continue to grow and expand their business and take on more and more clients. This role is full time (Mon-Fri (Apply online only and offers an excellent opportunity to join a very established and reputable company. Due to workplace location on the outskirts of Henfield, it is essential to drive and have your own transport as there is no public transport nearby. Account Manager Full time permanent role Mon-Fri 8:30am - 5:30pm - office based role only Henfield area There is plenty of free parking on site available for all staff Salary 27000- 28000 per year plus very good company benefits. The role comes with bonus / commission and OTE earnings will be 32000- 35000 per year! This is an excellent opportunity to use your skills and experience gained within a sales / telesales / customer services type role, working as a key part of a friendly and busy team The role - Account Manager The ideal candidate will have had some experience in telesales and/or customer services experience. You will work closely within the sales team to ensure customers are well managed and serviced. Providing knowledge and support whilst also identifying new opportunities for a varied customer base. Duties will include: Dealing with the company enquiries in-box Operate as the point of contact for assigned customers. Deliver good customer service in a busy environment and ensure customers receive requested quotes and services in a timely fashion. Liaising with Senior Management on specific assignments Outbound Sales Calls for new business / account management / following up leads. Answer customer queries and customer orders. Address and resolve issues regarding pricing, delivery of goods/services and any customer complaints. Develop and maintain long-term relationships with customers. Communicate with staff members across all levels of the business. Attending customer events &amp; trade days (costs and expenses will be covered by the company) Experience, competencies and knowledge required: Proven experience in a sales, account management or customer service role Good computer skills in all Microsoft Office applications - ideally Excel &amp; PowerPoint. Effective written &amp; verbal communication skills Exceptional customer service skills, along with a great telephone manner Ability to work in a busy and fast-paced environment Experienced in working in a team environment Experience of building and maintaining strong working relationships with customers Flexible to attend off-site meetings, trade day and or trade events on occasion For more information regarding this new and exciting Account Manager opportunity please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

22 Customer Service Permanent Jobs