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A leading health screening company in Brighton is seeking a Configuration Analyst to optimize customer contact systems and enhance user experience. This role involves monitoring performance across various channels including voice, email, and social media, while also implementing improvements through data analysis. The position is hybrid and offers a competitive salary of £31,646 alongside comprehensive benefits including generous leave, health assessments, and professional development opportunities.

CCaaS Performance & Configuration Specialist

Configuration Analyst Worthing, West Sussex - Hybrid Full time, Permanent £31,646 per year plus various company benefits As our Configuration Analyst you will play a critical role in the optimisation and continuous improvement of Bluecrests CCaaS Platform and associated customer experience technologies. Working closely with the Configuration Owner, the post holder ensures that all customer contact systems, including voice, live chat, email, WhatsApp, social, dialler, and review platforms are operating efficiently, reliably, and in full compliance with regulatory and business standards. You will monitor and analyse live performance, identify resource, system or process issues, and implement configuration or workflow changes to ensure the best possible experience for our customers and the most efficient use of our resources. This role bridges operational insight with technical delivery, acting as a day to day owner for CCaaS performance, dialler activity, and interaction analytics across all departments. What can we offer you in return? Balance &amp; Support <ul> <li>Annual Leave - Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours)</li> <li>Company Sick Pay Scheme</li> <li>Enhanced Family Leave</li> </ul> Learning &amp; Development <ul> <li>Apprenticeship Schemes</li> <li>Career Development Opportunities</li> <li>Bluecrest Academy for Aspiring Managers</li> <li>Leadership Development Programme</li> <li>24/7 Learning Library - accessible for everyone!</li> </ul> Financial &amp; Lifestyle <ul> <li>Salary exchange pension</li> <li>Employee Charity Sponsorship Scheme</li> <li>Retail and Leisure DiscountsHome Office Allowance</li> <li> Protection</li> <li>Employee Assistance Programme</li> </ul> Health &amp; Wellbeing <ul> <li>Discounted Gym Membership</li> <li>Cycle to Work Scheme</li> <li>Four Free Health Assessments per year for yourself, family or friends</li> <li>50% Off Additional Health Tests</li> <li>Life Insurance</li> </ul> After qualifying period &amp; subject to terms and conditions and/or eligibility. Responsibilities System Monitoring and Real Time Management <ul> <li>Maintain real time oversight of all CCaaS modules and customer channels (voice, chat, email, social, WhatsApp, review sites) ensuring service levels are met and maintained.</li> <li>Monitor user performance, queue performance, adherence, occupancy, and routing accuracy, escalating performance risks and service deviations promptly.</li> <li>Apply short term resource adjustments, skill changes, and routing reconfiguration to stabilise performance in real time.</li> <li>Oversee dialler campaign setup, pacing ratios, contact strategy, data loads, and compliance against all Regulatory requirements.</li> <li>Maintain service dashboards and reporting for operations, ensuring visibility of volumes, adherence, and SLA performance.</li> <li>Act as the first line of support for NICE CXone system incidents, troubleshooting faults, and coordinating resolution via Jira tickets and vendor escalation where required.</li> </ul> Workflow &amp; Configuration Support <ul> <li>Support the Configuration Owner in maintaining and improving CCaaS configuration, including IVRs, skills, routing logic, and automation flows.</li> <li>Manage and prioritise all CXone related Jira tickets, ensuring timely updates, accurate categorisation (faults, change requests, enhancements), and clear communication with requestors.</li> <li>Perform daily system checks and coordinate fixes or escalations with internal or vendor support team</li> <li>Execute approved configuration changes and test outcomes before release into Configurationion.</li> <li>Support the integration and maintenance of IVR, WFM, AI functionality, Knowledge base, and Interaction Analytics features, ensuring alignment with operational workflows.</li> <li>Perform daily system checks and coordinate fixes or escalations with internal or vendor support teams.</li> <li>Participate in UAT, version upgrades, and system testing for new releases and enhancements.</li> </ul> Analytics &amp; Insight <ul> <li>Utilise Interaction Analytics (IA) to identify emerging trends, call drivers, sentiment, and repeat contact causes.</li> <li>Provide end of day and ad hoc performance summaries with clear commentary and data driven recommendations.</li> <li>Support the Transformation Lead and Configuration Owner in developing data models and reports for management dashboards.</li> <li>Identify opportunities for automation, self service, or deflection based on IA and operational data.</li> </ul> Continuous Improvement &amp; Governance <ul> <li>Recommend and implement system or process changes that reduce handling time, improve customer satisfaction, or increase occupancy.</li> <li>Ensure dialler and outbound campaigns meet all regulatory requirements, as well as Bluecrest internal policies.</li> <li>Maintain accurate documentation and audit trails of configuration and campaign changes.</li> <li>Contribute to the design and delivery of operational training where changes impact front line teams.</li> <li>Maintain awareness of emerging CCaaS functionality, automation tools, and AI capabilities to support future innovation.</li> <li>Maintain accurate documentation and audit trails of configuration and campaign changes, including Jira logs and change histories.</li> <li>This list of duties is not exhaustive, and the post holder may be required to undertake other reasonable duties comparable with the role as directed by management.</li> </ul>

Configuration Analyst

EXPERIENCED SALES EXECUTIVE - YEOMANS HONDA GUILDFORD Here at Yeomans Honda Guildford we are looking for an Experienced Sales Executive to join our award winning, smiley and friendly team. We are proud to offer the entire range of new and used Honda vehicles which are at the forefront of Electric and Hybrid technologies. Job description and opportunities: <ul> <li>To sell across the range of new and used vehicles using your personality and product knowledge to provide an effective and profitable sales process.</li> <li>We will offer the facilities for you to carry out accurate appraisals of all vehicles offered for part exchange.</li> <li>We pride ourselves on our showroom displays and expansive used vehicle forecourt, offering the greatest possible choice to our customers.</li> <li>You will have access to our bespoke database management systems to efficiently prospect for potential new, used and existing customers on a regular basis to create incremental sales opportunities.</li> <li>Our sales process has the customer's needs at the very heart of the journey in finding their perfect new or used vehicle, enhancing the experience with detailed presentations of both our model range and the wide variety of tailored funding options we have available.</li> <li>As part of the purchasing process you will be responsible for managing the preparation and handover of sold vehicles to our customers with the help of our highly trained aftersales team and preparation centre to ensure the highest level of customer experience is delivered at all times.</li> <li>You will receive comprehensive training and development including manufacturer training, FCA accreditation together with in house systems and process training.</li> <li>During the planning of on and offsite sales and product events you will have the opportunity to become involved in and promote the business using your previous sales experience and ideas.</li> <li>Benefits include - 25 days holiday, use of a company car including fuel benefit and Pension Scheme.</li> </ul> A background in a sales environment is essential. Professionalism, self-motivation and good interpersonal skills are essential qualities, as is a full driving licence. A competitive remuneration package is on offer for the successful candidate. To understand how we will process your personal information, please review our recruitment privacy policy here Ref: Experienced Sales Executive Working Hours Location Yeomans Honda Guildford Closing Date 23/02/2026 Get in touch with us Whatever your question or feedback we are here to help. So please feel free to contact us Reg Office: Yeomans House, Littlehampton Road, Ferring, Worthing, West Sussex, BN12 6PB Reg. Company Number: VAT Reg. No.

Experienced Sales Executive

Job Title: Principal Wastewater Hydraulic Modeller Salary: £55,000 to £78,000 (dependent on experience) Location: Falmer (Brighton) - Hybrid / Home Working with occasional site visits Type: Permanent, Full Time (37 hours/week) About the Role Our client is seeking a Principal Wastewater Hydraulic Modeller to lead delivery teams on a range of wastewater projects. The role combines technical leadership, stakeholder management, and innovation to ensure projects are delivered efficiently, safely, and to the highest quality standards. About Our Client Our client is a leading UK water company committed to innovation, sustainability, and inclusivity. They actively support flexible working arrangements, professional development, and employee engagement, providing an environment where senior professionals can influence strategic decision-making and drive change across the sector. Key Responsibilities <ul> <li>Provide technical guidance and leadership to project teams.</li> <li>Liaise with stakeholders and prepare reports, specifications, datasheets, and technical content for contracts.</li> <li>Approve designs and ensure adherence to technical governance and QA standards.</li> <li>Manage project finances to ensure delivery within budget.</li> <li>Resolve complex design issues and challenge company standards to promote continuous improvement.</li> <li>Research industry best practice and promote digital design innovation.</li> <li>Collaborate with supply chains and delivery partners to drive efficiency.</li> <li>Line manage, coach, and mentor junior engineers, ensuring staff engagement and development.</li> </ul> Qualifications <ul> <li>MEng, BEng, BSc, or HNC in Engineering, Environmental, or numerate science-related subject.</li> <li>Chartered Engineer with a relevant Engineering/Scientific Institution. </li><li>Proven experience delivering wastewater hydraulic modelling projects within the UK Water Industry.</li> <li>Strong understanding of wastewater engineering theory, hydraulic modelling, and solution development.</li> <li>Excellent communication and presentation skills to convey complex technical ideas to both technical and non-technical audiences.</li> <li>Full driving licence and competency in MS Office and relevant IT design tools.</li> <li>Strong leadership, problem-solving, and team collaboration skills.</li> </ul> Benefits <ul> <li>Competitive salary (£55,000-£78,000) with performance-related bonus</li> <li>Pension up to 11% company contribution</li> <li>25 days annual leave + paid volunteering days</li> <li>Health cash plan, life assurance (4x salary), and digital GP service</li> <li>Flexible working, including hybrid options</li> <li>Salary sacrifice electric car scheme</li> <li>Occupational health and study support for job-related qualifications</li> <li>Cycle to work scheme, free parking, and access to local amenities</li> </ul> Eligibility <ul> <li>Right to work in the UK</li> <li>Relevant engineering or science qualifications</li> </ul> Growth Opportunities <ul> <li>Lead strategic wastewater modelling projects</li> <li>Influence company-wide technical standards and innovation</li> <li>Mentor and develop junior engineers</li> <li>Engage in digitalisation and standardisation initiatives</li> </ul> We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Senior & Principal Wastewater Modeller

Ecommerce Director 7 Days Old Ecommerce Director South Coast - Based on site! (some flex after first few months / 1 day per week WFH) Full time, 5 days, Monday to Friday This Ecommerce Director role is suited to a commercially driven, data led ecommerce leader with a strong background in direct to consumer retail and digital marketing, who thrives on building growth strategies, outperforming competitors and delivering measurable results. The ideal person is analytical yet creative, passionate about sport, health or active lifestyles, confident leading cross functional teams, and motivated by creating outstanding customer experiences while scaling international ecommerce performance. The company is a direct to consumer retail business with a strong international footprint, headquartered in West Sussex and supported by operations in Europe and North America. It takes an engineering led approach to developing high performance products and is focused on delivering exceptional customer experiences through its digital platforms, combining innovation, quality and data driven decision making to serve a global customer base. You will be joining a growing and well supported ecommerce team, with continued investment in people and capability as the business scales. The company culture is collaborative and non hierarchical, built on values of innovation, openness to new ideas, community and continuous professional development, with training budgets and support for further qualifications available. Role overview <ul> <li>Senior Ecommerce Director role within an international, direct to consumer business where ecommerce is the core revenue driver.</li> <li>Responsibility for leading the UK based ecommerce team while driving growth across the UK, Europe, USA and other international markets.</li> <li>A collaborative, open and supportive culture with a strong focus on innovation, community and professional development.</li> <li>Opportunity to take ownership of a high impact role in a fast growing, digitally led organisation.</li> <li>Manage in house team across Ecommerce &amp; Digital; currently a team of 4 with immediate plans to develop further.</li> </ul> Key requirements <ul> <li>Proven experience in a senior ecommerce leadership role within retail, ideally direct to consumer or inventory led.</li> <li>Strong track record of delivering significant ecommerce growth, including international expansion.</li> <li>Hands on experience with Shopify Plus and strong performance marketing expertise.</li> <li>Data driven mindset with experience using GA4 and a focus on optimising spend and return on investment.</li> <li>Confident people leader with the ability to mentor, develop and support a growing team.</li> <li>Willingness to be hands on in the first 6 to 12 months to redefine processes and drive change.</li> <li>Experience working with global teams is advantageous, with retail expertise valued over product specific knowledge.</li> <li>Open to candidates stepping up from Head of Ecommerce or Head of Digital roles.</li> </ul> This would suit a really data driven, high growth focussed Ecommerce Director looking for a new challenge and project. Company just under £20million and international so any international experience would be a huge plus, particularly US, UK and Germany. Looking at hearing from the best ecommerce professionals in the local area as well as possibly anyone looking to relocate to the South Coast, could be perfect for that! Please apply today!

Ecommerce Director

New Business Partnership Opportunity, Hastings VIC Becoming a Joint Venture Partner with Specsavers is the opportunity of a lifetime - you will have the freedom to look after your customers, make those critical day-to-day decisions and run your own business, with the support of Specsavers behind you.The Opportunity:We are excited to announce the launch of a new store in Hastings, combining audiology services with a brand-new optics business. This is a unique opportunity for audiology professionals to step into a leadership role and pave the way in providing affordable hearing care, As an ambitious clinician, you will have the chance to make a significant impact in the community and drive the success of this new business.Why join Specsavers as an Audiology Joint Venture Partner?<ul><li>Reap the rewards of your hard work, without compromising on customer care.</li><li>Join a team that puts people first-where doing right by the customer is at the heart of everything we do!</li><li>A comprehensive 2.5-week Specsavers clinical standards and business management induction program.</li><li>Full business and administrative support from Specsavers support office, including payroll, accounts payable, marketing, IT and supply chain plus ongoing business and clinical guidance.</li><li>Guaranteed salary ranging between $100,000 - $110,000 plus super (paid fortnightly), plus annual profit (paid quarterly once the business is making profit) and the future value of your shares in the business you develop and build (paid when you retire from the business).</li><li>5 weeks annual leave + birthday leave.</li><li>Two free pairs of glasses per year.</li></ul>Requirements:<ul><li>Hold or be eligible to hold a qualified practitioner number as a full member of the appropriate professional body (Audiology Australia or The Hearing Aid Audiometrist Society of Australia or The Australian College of Audiology).</li><li>Two years clinical experience post obtaining QP.</li><li>A high level of interpersonal skills and communication skills with the ability to build strategic working relationships.</li><li>Ability to lead and work collaboratively to achieve desired business outcomes.</li><li>And finally, you must want to challenge and help shape the industry for the better, with a formula based on clinical excellence, open and transparent pricing, and excellent products at value-for-money pricing.</li></ul>Specsavers have successfully achieved the 'Great Place to Work' accreditation. We strive for the highest professional and clinical standards and provide unrivalled support, development, and career plans.

New Business Partnership Opportunity, Hastings VIC

Gate and Barrier Automation Engineer Department: Littlewood Employment Type: Permanent Location: Battle Compensation: £45,000 - £50,000 / year Description UK leading fencing contractor looking to recruit a Gate and Barrier Automation Engineer/Access Control Engineer. You will be responsible for delivering automated system installations, responding to callouts, and carrying out maintenance and repairs across the business. This role involves working both independently and as part of a team of engineers and technical specialists to design, install, test and commission automation and access control systems. As part of the Network Plus Group, Littlewood Group is the UK's leading fence installation contractor, with offices in East Sussex, the Midlands and Wales. Established in 1996, we have a £53m turnover and a workforce of 240 employees. We are trusted partners of major contractors, including HS2, National Highways and the MOD. Our expertise covers the design, supply and installation of fencing, security systems, vehicle restraints, noise barriers, gates, access control and associated ground works. Guided by our core values - Flair, Integrity, Responsibility, Safety, and Teamwork - we deliver quality and reliability across the UK. Key Responsibilities <ul> <li>Install, program, and commission automatic gates, barriers, and associated command and safety equipment.</li> <li>Install, configure, and commission access control systems.</li> <li>Attend reactive callouts to existing automatic gate and barrier systems.</li> <li>Carry out inspections and testing on existing automated gates and barrier installations.</li> <li>Conduct risk assessments on new and existing automatic gate and barrier systems.</li> <li>Service and maintain existing automatic gate and barrier equipment.</li> <li>Perform force testing on new and existing gate and barrier systems in line with current standards.</li> <li>Complete all required documentation in a timely and accurate manner, including worksheets, timesheets, risk assessments, and force test reports.</li> <li>Collaborate effectively with other departments and business units to ensure smooth project delivery.</li> </ul> Experience and Qualifications Previous experience in a similar role. Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. A company car allowance will be provided. Additional earnings available via overtime and working away rate. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

Gate and Barrier Automation Engineer

A leading fencing contractor in the UK is seeking a skilled Gate and Barrier Automation Engineer to oversee installations, maintenance, and repairs of automated systems. The ideal candidate will have experience in programming gates and access control systems, and will be responsible for inspections, risk assessments, and documentation. The role offers a competitive salary between £45,000 and £50,000 annually along with a full benefits package, including a company car allowance and overtime opportunities.

Gate & Barrier Automation Engineer: Access Control & Installations

<ul> <li>Position: Sales Executive</li> <li>Salary: £30,000 to £40,000 plus uncapped commission</li> <li>Location: Eastbourne</li> <li>Hours: Monday to Friday, 9am to 5.30pm</li> <li>Benefits: Standard holiday (2 days to be taken during Xmas close down), Private medical insurance after probation, pension and Company events</li> </ul> Do you have fire in your belly for sales and passionate about sales and client relationship building? My client has a fantastic sales opportunity in its highly motivated and incentivised office. If you've got experience in selling anything tech - computers, phones, cyber scurity - this could be a great job for you to earn an amazing basic salary and uncapped commission. And there are great career progression opportunities. Job Duties <ul> <li>New Business Development: Seek out new opportunities to increase clientele and presence in the market.</li> <li>Manage a portfolio of accounts to achieve long-term success.</li> <li>Be the lead point of contact for all matters specific to your accounts</li> <li>Build and maintain strong, long-lasting customer relationships and handling customers' needs.</li> <li>Oversee customer account management, including negotiating contracts and agreements to maximise profit.</li> <li>Inbound Lead Management: Efficiently manage, quote, and conclude inbound inquiries.</li> </ul> Skills and Experience Required <ul> <li>Sales, upselling and cross selling</li> <li>Account management</li> <li>Proven experience of sales and account management in the IT sector</li> </ul> Company benefits: Standard holiday (2 days to be taken during Xmas close down), Private medical insurance after probation, pension and Company events If you have excellent customer service skills along with a passion for technical sales, please apply asap. Wild Recruitment Limited t/a First Recruitment Services are acting as an employment agency in relation to this vacancy.

First Recruitment Services

Sales Executive

Senior Account Manager - Professional Indemnity Reference: 003926Location: Hybrid, UK (London)Lockton is the world's largest independent insurance brokerage, with a unique culture of entrepreneurship, true client excellence and empowered people. This role offers an excellent opportunity to accelerate your career in a dynamic environment that values innovation, collaboration, and professional development.In this role you will be responsible for providing technical wordings support to business areas, supporting day-to-day account servicing, and generating MRCs and endorsements. Key Responsibilities <ul><li>Working closely with and providing technical wordings support to the business, brokers and other team members</li><li>Supporting the overall servicing of the client's insurance placement</li><li>Generating MRCs and endorsements/certificates/verification of insurance</li><li>Creating wordings and other client documentation</li><li>Checking documentation for accuracy prior to issuance to clients</li><li>Creating, maintaining and updating templates</li><li>Working with document management system</li><li>Loading documents and handling the PPL sign off process</li><li>Creating tax schedules &amp; liaising with central tax team regarding complex tax schedules or requirements</li><li>Working with Close Premium Finance</li><li>Working with IBA and TSG teams regarding invoicing and cash collection and credit control processes</li></ul> Candidate Profile <ul><li>Strong knowledge of Professional Indemnity insurance wordings</li><li>Previous experience of handling complex UK or US Professional Indemnity business</li><li>Understanding of relevant regulatory controls and procedures</li><li>Excellent attention to detail</li><li>Excellent communication and ability to build strong working relationships for commercially effective outcomes</li></ul>

1,231 Full time Jobs in Barcombe, Lewes BN8, UK