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Summary:Do you have a talent for plumbing and a passion for water conservation? Are you looking for a role where you can make a tangible impact on customers' lives and contribute to a sustainable future?We're looking for a friendly and skilled Waterlink Plumber to join our team. In this varied role, you'll be the go-to person for all things plumbing – from fixing leaky pipes and replacing old systems to keeping internal plumbing running smoothly.You'll also be a water-saving champion, conducting Water Efficiency Audits, installing devices that help customers conserve water, and sharing your best tips on how they can also save money and be more eco-friendly.You'll help us keep track of how things are going by reporting on your progress and customer interactions. We also need your keen eye to assist with exciting new projects, reviewing plans and visiting sites to help us figure out costs.&nbsp;You'll even get to lend a hand in making sure our plumbing projects run safely and efficiently, working alongside our contractors and in-house team.&nbsp;Customer happiness is important to us, so you'll always make sure every customer interaction is a positive one. You'll also be part of our Waterlink Plumbing standby team, providing emergency assistance out and about when it's most needed.Are you ready to join us in making a real difference? Apply now and become a vital part of the South East Water team!Main Responsibilities<ul><li>To take detailed records of the works for cost, measurement and quality. To produce detailed accurate records of as built details for completed schemes.&nbsp;</li><li>To assist in the supervision of site work including responsibility for the quality of workmanship, health, safety, programme compliance, cost efficiency and customer/client liaison.</li><li>Confidently explain to customers what work is being carried out ensuring the customer is being left with peace of mind.</li><li>Ensure that the team understands customer needs, managing their expectations and dealing with queries and complaints fairly.</li><li>Work as part of the Waterlink team assisting both office and field team functions when required, including other geographical areas as and when required.</li><li>Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and / or other methods of assessment.</li><li>Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and / or other methods of assessment.</li><li>Deal with issues that arise in an effective manner seeking help when required.</li><li>Implement plumbing works whilst ensuring work is carried out in accordance with best practice and complies with all relevant regulations.</li><li>Ensure that quality, environmental and Health and Safety policies are considered on every project and works are routinely audited to ensure standards are maintained.&nbsp;</li></ul>You'll need: Skills / Qualifications / Experience<ul><li>Level 2 City and Guild Plumbing Qualification.</li><li>Strong operational and industry knowledge and experience is essential.</li><li>Effective communication and interpersonal Skills.</li><li>Ability to work independently and meet deadlines.</li></ul>It will be a bonus if you have:Skills / Qualifications / Experience<ul><li>EUSR Water Hygiene Card.&nbsp;</li><li>WIAPS approved Plumber.</li><li>Level 3 City and Guild Plumbing qualification.</li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:From £32,292 - £37,500 p.a. (dependent on experience)

South East Water

Waterlink Plumbing Technician

Summary:Join our team as a Catchment Advisor in the the Kent region to lead the development and implementation of critical catchment management activities in priority drinking water areas. This multi-faceted role involves close collaboration with statutory and non-statutory stakeholders, including charities, NGOs, landowners, businesses, and the Environment Agency (EA).You'll be instrumental in ensuring regulatory compliance with the Water Industry National Environment Programme (WINEP) and supporting Drinking Water Inspectorate (DWI) obligations. A key focus will be on stakeholder engagement, education, and compliance assurance to protect water resources and address water quality issues.This position plays a vital role in achieving our carbon footprint reduction goals and delivering strong customer value through sustainable water management. You'll also contribute significantly to climate change resilience activities, developing long-term solutions to safeguard drinking water provision and quality for the future.Main responsibilities:<ul><li>Deliver catchment investigation activities and/or catchment no deterioration schemes associated with South East Water’s obligations under the Water Industry National Environment Programme (WINEP).</li><li>Plan suitable monitoring strategies and assess monitoring data from Catchment Scientists to determine sources of pollution, using this information to inform and guide necessary catchment interventions or remedial works.</li><li>Conducting land usage surveys to determine potential pollution hot spots and use this information to educate and change behaviours and activities in external stakeholders’ operations.</li><li>For investigations, undertake hydrological and hydrogeological characterisations reports and produce source-pathway-receptor models. Ensuring that findings and outcomes are used across the business to improve operations.</li><li>Work closely with the Catchment team to record project performance and land owner engagement statistics. Work with these Stakeholders and other internal teams to ensure that planned actions are guided and driven by our environmental plans.</li><li>Advocate and promote the environmental work of South East Water through engagement with stakeholders on an everyday basis as well as the design and delivery of special workshops and events.&nbsp;&nbsp;&nbsp;</li><li>Working with our various regulators and guardians to produce technical written reports of a high standard to meet tight regulatory deadlines and highlight the positive works of South East Water.&nbsp;</li><li>Support the business with reactive, emergency environmental advice to minimise environmental impact of work and to reduce the likelihood of environmental prosecutions.</li></ul>You'll need:Skills / Qualifications / Experience<ul><li>​​​Educated to degree level in an environmental / related discipline.</li><li>The ability to understand the diverse world of catchment management.&nbsp;</li><li>Excellent Stakeholder management skills – with the gravitas and communication skills needed to explain and gain buy-in to complex environmental processes / solutions.</li><li>Demonstrable experience of working within or alongside the water industry to provide catchment management or environmental protection services.</li><li>Experience of working with diverse stakeholder groups in an environmental setting.</li><li>Experience of working within / alongside regulatory bodies.&nbsp;</li><li>Clean driving licence as occasional visits to other sites will be required.</li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£40,000 p.a. (dependent on experience)

Catchment Advisor - Kent

Summary:Are you seeking a team that shares your passion for providing excellent customer service?&nbsp; Are you a determined individual?&nbsp; Do you enjoy setting goals for yourself?&nbsp; If so, this is a chance you won't want to pass up... This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers. No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible. The salary is £24,810.59. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan. Previous call centre experience&nbsp;is preferred but not required.&nbsp; Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback.&nbsp; We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well. In our vibrant, friendly&nbsp;call centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about.&nbsp; This position offers numerous prospects for progression.&nbsp; For example, most of our management began their careers as Customer Service Advisors.&nbsp; You'll have the opportunity to move throughout the department to learn new skills and try out for other roles.&nbsp; As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team.Main responsibilities:<ul><li>Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score.</li><li>Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.</li><li>Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.</li><li>Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.</li><li>Attend and contribute to team meetings with team, peers and colleagues.</li><li>To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods.</li></ul> You'll need: Skills / Qualifications / Experience<ul><li>Achieved GCSE Maths and English at Grade 4/C (or equivalent)</li><li>Commitment to providing excellent customer service</li><li>Dedication to finding the best solutions to problems</li><li>Excellent computer abilities</li><li>Outstanding writing and vocal communication abilities</li></ul> It will be a bonus if you have: Skills / Qualifications / Experience<ul><li>Previous customer service / call centre experience would be advantageous</li></ul> Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£24,810.59 starting salary + bonus

Customer Service Advisor

Summary:Do you want to jump-start your career while earning a well-regarded qualification? Do you have a strong desire to help others?&nbsp; Do you want to be a part of an award-winning team with a meaningful purpose?&nbsp; Then do not pass up this opportunity... We have regular apprenticeship intakes with a guaranteed, permanent position on successful completion. As a Customer Service Apprentice, you will use your entire passion, drive, and willingness to give great service.&nbsp; And with so much variation, you can be sure that no two days will ever be the same.&nbsp; You'll aid with billing inquiries, providing refunds, and setting up payment plans, as well as resolving water supply concerns including leaks and other problems. The Institute of Customer Service has given our Customer Service team the distinction grade.&nbsp; We are one of just 18 organisations in the country to get this coveted honour.&nbsp; As a result, you'll be joining a team that provides their all.&nbsp; This is a structured 24-month apprenticeship that includes group workshops, individual training, and other assignments in addition to on-the-job learning.&nbsp; On your road to completing a Customer Service Specialist Level 3 Apprenticeship and securing a permanent career at the end of the apprenticeship programme, you can expect plenty of encouragement and support from your Trainers, Team Managers, Mentors, and Buddies. It's not a problem if you don't have much work experience.&nbsp; We know you'll bring a lot of determination and a strong desire to succeed. So, what's most crucial is that you work well as a team and are comfortable speaking in with others.&nbsp; In this role, you'll focus on three key areas of performance: handling calls efficiently, maintaining quality, and providing the greatest customer experience possible.&nbsp; We understand the importance of progressing in your career.&nbsp; As a result, your salary will rise as you progress through your apprenticeship.&nbsp; When you join, you'll be a part of one of our call centre teams.&nbsp; We're open Monday through Friday from 8:00 until 19:00 and on Saturday from 8:00 until 13:00.&nbsp; As a result, you will be able to schedule your shifts so that 1 in 6 Saturdays are worked.&nbsp; Your rotas will be available in advance so that you may make plans. With monthly and quarterly bonuses offered based on your performance and assisting us in providing the greatest levels of customer satisfaction, you can earn additional money in addition to your income.&nbsp; On average, you can anticipate earning an additional £3,000 annually, with a possible maximum of £6,300.Main responsibilities:<ul><li>Develop and build knowledge of the Customer Service area by completing the apprentice pathway</li><li>Understand the importance of the business areas, the processes, data protection, regulatory compliance and attendance.</li><li>Begin to build relationships with peers and colleagues to enhance the team working environment, resolve customer problems.</li><li>Develop an awareness of information and resources available and proactively ensure that skills and knowledge are deepened to enable progression.</li><li>Attend and contribute to team meetings with team, peers and colleagues.</li><li>Complete customer service level 3 apprenticeship.</li></ul> You'll need: Skills / Qualifications / Experience<ul><li>Achieved GCSE Maths and English at Grade 4/C (or equivalent)</li><li>Excellent computer abilities</li><li>You'll have a passion for serving others and providing the best service</li><li>Good time management skills supporting you to complete the apprenticeship</li><li>Be self-assured conversing with others and engaging with new and different individuals</li><li>Be goal-focused and like overcoming difficulties</li></ul> It will be a bonus if you have: Skills / Qualifications / Experience<ul><li>Experience and understanding of the importance of excellent customer satisfaction</li></ul> Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:Starting at £18,000 increasing to £24,810 over 24 months

Customer Service Apprentice

Summary:Are you an experienced ecologist looking for a role that combines hands-on work with strategic oversight and training? Do you have a track record of working within designated sites and navigating the ecological challenges of construction? South East Water is looking for an Environmental Performance Officer - Ecologist to join our team. In this pivotal role, you'll be our in-house expert, advising on a wide range of protected species, holding at least two relevant Protected Species Survey Licences, and boasting strong botanical capabilities with a solid understanding of Biodiversity Net Gain. You'll bring your experience working within designated sites and familiarity with construction work to undertake hands-on ecology work, review proposals, and audit ecological services. Beyond that, you'll be a vital resource, training colleagues, staying ahead of ecological updates, and overseeing our Protected Species Licensing.Main Responsibilities<ul><li>The individual would be a skilled ecologist who is able to advise on a broad range of protected species and habitats, working out how best South East Water can carry out its functions in an ecologically sensitive way.&nbsp;</li><li>Responsible for influencing design to minimise ecological impacts, and to plan and carry out appropriate survey and mitigation where required. Responsible to communicating this to Project Teams / Managers. Also providing training and updates across the business.&nbsp;</li><li>Provide environmental advice on how the project should proceed and likely environmental sensitivities of a project.&nbsp; This will ensure each project is programmed and executed in a well-planned way in line with environmental constraints, so that environmental risk are avoided or appropriate controls in place.&nbsp;</li><li>Input into design to minimise ecological impacts in the most effective way while also enabling South East Water to carry out its business.&nbsp; Work on detailed reporting, consultation and setting out mitigation on key issues such as protected species and sites.&nbsp;</li><li>Flexibility, particularly to respond to unplanned works, but also managing work in an organised manner and setting and meeting realistic deadlines.</li><li>Prepare and coordinate technical reports to a high standard to meet internal, stakeholder and regulatory requirements.&nbsp;</li><li>Check and review work prepared by others, internal and external. </li><li>Manage and audit contractors and contract documents to ensure environmental risks are effectively represented and managed. Participate in scheme and programme meetings.&nbsp;</li><li>Support with engaging and contributing to environment team and project meetings and liaising with stakeholders and regulators.</li><li>Preparing update briefings and updating policies when legislation, guidance and best practice are updated.&nbsp;</li></ul>You'll need:Skills / Qualifications / Experience<ul><li>Technically qualified environmentalist (with a degree, HND or equivalent work related experience) and demonstrable work experience. </li><li>Minimum of two protected species Survey Licences.&nbsp;</li><li>Full, clean driving licence and ability to travel across Company region/areas as required</li><li>Good knowledge of ecology relevant to South East England, including protected species, invasive non-native species, designated sites and biodiversity net gain. </li><li>Strong botanical survey skills. </li><li>Excellent communication with a wide range of internal and external audiences. </li><li>Ability to train others.&nbsp;</li><li>Robust practical environmental experience in survey and mitigation including supervision of works on site. </li><li>Knowledge of relevant planning processes including Environmental Impact Assessment (Ecology Chapter). </li><li>Experience obtaining and managing protected species licences. </li><li>Experience obtaining permission to work within designated sites, and managing this work.&nbsp;</li></ul>It will be a bonus if you have:Skills / Qualifications / Experience<ul><li>Degree ideally in a scientific discipline or relevant work related area.</li><li>Member of professional Chartership or working towards.</li><li>Use of GIS</li><li>Experience in biodiversity net gain.</li><li>Experience with aquatic environments. </li><li>Experience managing projects including finances.&nbsp;</li></ul>Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul> We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul> If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£40,000

Ecologist

Summary:This role will act as key support to the Environmental Performance Lead Waste and Operations to ensure environmental risks are managed across operational activities, working to reduce the overall environmental impact of activities, ensuring compliance, promoting good practice and sustainable practices. This role involves working directly with SEW operational teams and Contractors for assessment of reactive works, managing the network and operational use of our sites. SEW sites are across a range of landscapes including protected designated Sites of Scientific Interest, habitats for protected species and Areas of Outstanding Beauty, so will require experience in how to mitigate works in these areas, and engage with specialists, stakeholders and consultants when required for further input. Working with teams and delivering training programmes, building connections with the wider operation teams. The role will also include waste tracking, auditing and action tracking programmes with compliance that will be reported to on a monthly basis. Incident management will be a key part of the role ensuring that an appropriate response is provided to all geographical areas of operation and reporting to regulators where required.Main Responsibilities<ul><li>Support the Operations and Waste Lead and work closely with the Operational staff to ensure timely assessment of work and documentation.</li><li>Assessment of reactive and emergency works with environmental advice to minimise environmental impact of work and to reduce the likelihood of environmental prosecutions.&nbsp;</li><li>Writing policy &amp; strategy documents for operational environmental management. Incorporating controls into key documents.&nbsp;</li><li>Liaison with environmental regulators obtaining consents and advice where necessary and reporting back to the business.</li><li>Auditing / site inspections to ensure compliance with regulation &amp; internal standards. Reporting on KPI's (against 25 year Environment Plan commitments)&nbsp;</li><li>Assist in rolling out training programme and competencies required for operational staff.&nbsp;</li><li>Reporting to regulators and stakeholders such as water industry bodies and neighbouring water companies. Looking for synergies across the geographical region to enhance sustainability and economy of scale.&nbsp;</li><li>Promoting sustainability, circular economy and waste hierarchy goals across the business.&nbsp;</li><li>Management and mentoring of apprentices / graduates within team and wider environment team.&nbsp;</li></ul>You'll need:Skills / Qualifications / Experience<ul><li>Degree in environmental based subject or equivalent experience in an process based or operational environmental role.&nbsp;</li><li>Management of environmental aspects and risks across a wide range of settings. Ability to determine pragmatic outcomes which minimise harm to environment and communicate these to the business. </li><li>Passion for the environment with the ability to work closely with colleagues, contractors, stakeholders, regulators and members of the public. </li><li>People management skills, direct management of a small team and wider management of regulator, stakeholder and contractor relationships. </li><li>Demonstrable experience within a relevant environmental field. </li><li>Experience of working within a process environment, particularly in relation to incident response.</li><li>Waste Management knowledge preferably within multi-hub process setting.&nbsp; </li></ul>It will be a bonus if you have:Skills / Qualifications / Experience<ul><li>WAMITAB or equivalent qualification. Chartership or working towards chartership of a professional body such as CIWEM, CIEEM, CIWM or Institute of Water.&nbsp;</li><li>Protected species licence holder or experience working with protected species mitigation. </li><li>Ability to mentor and inspire members of the team. </li><li>Report writing and data presentation skills. </li><li>Experience in habitat restoration and management techniques essential, in particular experience of survey and working in woodland, chalk grassland and heathland habitats.</li><li>Preferable experience working with protected species mitigation on sites.</li></ul>Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul> We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul> If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£40,000

Environmental Performance Officer - Operations

Summary:As a Delivery Manager, you will be a crucial member of the Engineering leadership team. You will hold full accountability for your portfolio, valued between £20-40 million annually, and will be responsible for the safe design and delivery of asset engineering programmes. This involves planning and leading multiple workstreams, managing third-party suppliers and stakeholders, and overseeing project managers and their teams. You will ensure your programmes are delivered on time and within budget, while maintaining compliance with internal governance and utilising data-driven insights for informed decision-making. This role demands excellent programme management skills, commercial awareness, contract management experience, and the ability to lead and inspire diverse teams. This is an exciting time to join our business as we are investing over £1.8 billion in our water network to build a sustainable future. This means we're growing and investing in talented people who can help us meet future demands and deliver excellent service to our customers and the wider community. If you have a passion for engineering and project delivery and are looking to make a meaningful impact within a sector that is generating significant change, then this is an excellent opportunity.Main Responsibilities:<ul><li>Plan and lead the safe design and delivery of a programme of works to agreed timescales and budget, ensuring adherence to all Company Health &amp; Safety, Environmental, and other relevant policies.</li><li>Be accountable for the performance of third-party suppliers and stakeholders, working collaboratively to deliver the programme of works.</li><li>Manage the Project Managers and their teams who are supporting the delivery of the programme.</li><li>Utilise evidential data to make objective decisions, considering all stakeholders, including the end customer.</li></ul>You'll need:<ul><li>A degree qualification in Engineering, Project Management, or a similar relevant subject.</li><li>Demonstrable experience in managing multi-disciplinary teams and programmes from initial concept through to successful delivery.</li><li>Experience working at a senior management level within a client, consultancy, or contractor organisation.</li><li>Proven experience of engineering delivery within the water industry or similar utilities sector, such as gas or energy.</li><li>Excellent organisational and resource allocation skills.</li><li>The ability to undertake recruitment responsibilities to ensure your teams are fully resourced with the necessary skills and knowledge for successful delivery.</li><li>Strong people management skills, a collaborative team approach, and the ability to work effectively with peers and influence individuals not within your direct line management.</li><li>Sound commercial and contract knowledge and acumen.</li><li>A proven track record of managing budgets, schedules, and risks effectively.</li><li>The ability to exercise sound engineering judgement and make well-informed decisions in complex situations.</li><li>Excellent technical report writing and editorial skills, alongside strong oral communication abilities.</li></ul>It will be a bonus if you have:<ul><li>Previous experience working with a Portfolio Management Office (PMO).</li><li>NEC3/4 project manager accreditation.</li><li>Chartered status within a relevant professional institution.</li><li>Experience using contract management software (e.g., CEMAR or similar systems).</li><li>Confidence in making decisions and effectively justifying the outcomes.</li><li>Excellent influencing and communicating skills with stakeholders and suppliers to achieve successful outcomes.</li><li>Experience in coaching and mentoring staff.</li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:Starting from £80,000 + £ 7,238 car allowance per annum

Engineering Delivery Manager

Summary:Are you an experienced in house recruiter? This will initially be a 12 month fixed term contract to support the growth of our team. This is a great opportunity for you to really boost our team's talent, bringing in a wider range of people for both permanent and temporary roles, and making our resourcing smarter and more efficient. You'll work closely with our HR Resourcing Manager to deliver recruitment to support our growth. You'll need to know your way around different types of recruitment, always aiming for best practice, and keep an eye on industry trends to make sure we're giving candidates a great experience and finding the best people for the job.Main responsibilities:<ul><li>Work together with the HR Resourcing Manager and Hiring managers to choose the best course of action and comprehend hiring requirements. At each stage of the hiring process, offer advice and assistance to hiring managers, candidates and agency partners.</li><li>Assist the HR Resourcing Manager with the end-to-end hiring process by performing all end-end administrative tasks. Writing and posting job advertisements on job boards, social media, and career websites.</li><li>Organise and complete the paperwork and new hire checks required to ensure that it satisfies all legal and regulatory requirements.</li><li>Maintain records for the hiring processes.</li><li>Respond regularly to candidates', agency partners, and hiring managers' emails, calls, and posts.</li><li>Set priority as needed to make sure the function is successful.</li><li>Use social media platforms, CV databases and professional networks to source new talent for the organisation. Conduct searches, message candidates to proactively source talent. Be proactive in utilising talent pooling opportunities to reduce costs.</li><li>Plan and coordinate the hiring procedure, which may include conducting phone interviews, tests and assessments. Give recruiting managers a shortlist of qualified applicants. Schedule interviews and always communicate clearly with all parties. Help arrange and oversee the smooth onboarding of candidates.</li><li>Use recruitment and hiring practises that will boost South East Water's talent while raising the organisation's profile for equality, diversity, and inclusivity.</li><li>To get information and implement hiring strategies that make the most use of internal resources, keep an eye out for macro and micro market developments as well as industry trends. Be proactive in identifying areas where procedures and services can be improved.</li><li>Management of open positions and applicants through all stages of hiring, ensuring that all recruitment data and software are handled and updated appropriately and on time.</li><li>Recognise the distinct worker categories and the rules and procedures that go with them to ensure compliance throughout onboarding.</li><li>Information about applicants and requests should be updated in HR information systems. Help the HR resourcing manager by supporting the fast, accurate, and intelligent data reporting needed to inform decisions and promote ongoing improvement.</li><li>Maintain awareness of current legislation, regulatory commitments, and social attitudes that effect the delivery of recruitment best practices so that South East Water can meet its corporate social responsibilities.</li></ul> You'll need: Skills / Qualifications / Experience<ul><li>Educated to A-Level or equivalent is essential</li><li>Verbal and written communication</li><li>Highly organised</li><li>Being able to prioritise</li><li>Proven experience working within Recruitment, talent acquisition or similar position.</li><li>Hands on experience with full-cycle recruitment</li><li>Familiar with social media, CV databases and professional networks</li><li>Knowledge of applicant tracking systems (we use Workday)</li><li>Awareness of different selection methods used to measure suitability</li><li>Experience with candidate onboarding processes</li><li>Experiencing working with external agency partners and managing relationships</li></ul> It will be a bonus if you have: Skills / Qualifications / Experience<ul><li>CIPD Level 5 or degree in Human Resource Management is desirable</li><li>Copy writing skills</li></ul> Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:Starting from £31,000 + bonus

HR Resourcing Advisor

Summary:Do you have knowledge of water process science? Can you interpret data and turn it into easy-to-understand information? Are you looking for a role that has variety? If the answer is yes, this is a chance to take the next step in your career… We want to be the water company people want to be supplied by and want to work for. In this role as a Process Scientist in our Water Quality department, you will be instrumental in the safe and efficient management of our water treatment works. A key aspect of the position is close collaboration with Distribution Technicians, providing them with expert guidance on water treatment procedures. Additionally, you will be responsible for detailed monitoring of data trends and the systematic investigation of anomalies. Your ability to apply a logical, methodical approach will enable you to effectively investigate water quality concerns and advise on the most appropriate corrective actions. Every day is different in this role - you’ll be carrying out a mix of data analysis and on-site investigation of water quality failures at our Kent water treatment sites. Your scientific background and water treatment experience will enable you to effectively troubleshoot and determine the root cause of these issues. You will also be responsible for technical report writing, including recommendations for compliance and investigation documentation; therefore, experience in technical report writing is preferred. You’re self-motivated, well organised and enjoy problem solving. We’re a friendly, open and collaborative team that will give you lots of encouragement to share your ideas and make a difference to the success of our growing Process Science team. This role is based at our Pembury office, with site visits around the Kent area and some home working. Standard working hours are 8:30-5pm - you will also be put on a standby rota to cover out of hours support.Main responsibilities:<ul><li>Optimise the performance and maximise the efficiency of water treatment processes.&nbsp;</li><li>Investigate the cause of compliance/operational water quality breaches. Provide a comprehensive report detailing the findings and conclusions of the investigation.</li><li>Undertake water treatment works site process audits in a timely manner.</li><li>Prepare technical reports with conclusions &amp; recommendations as required.&nbsp;</li><li>Provision of technical support and advice to the business.&nbsp;</li><li>Provide standby Water Quality cover out of hours for the business.</li></ul>You'll need:Skills / Experience / Qualifications<ul><li>A degree in a Scientific subject or experience in a water-based role.</li><li>Knowledge of water treatment processes.&nbsp;</li><li>Technical report writing skills.</li><li>Strong communication skills.</li><li>A full, clean driving license. </li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£31,733 - £41,930 depending on experience

Process Scientist

Summary:Do you want to be the strategist who pre-plans optimal routes and ensures drivers stay compliant and covered—every day, every shift? Are you looking to maximise your expertise in route management and driver coordination to keep our tankers on the right path, avoiding pitfalls and ensuring smooth operations? This role is key to ensure routes are pre-planned and drivers are given the recommended routes to avoid vehicles using incorrect routes. To ensure driver holidays, sickness, driver hours are managed ensuring there is enough cover to operate tankers and to avoid breaching driver regulations. To raise work streams through the company management system and to work closely with other departments ensuring all work activity is recorded.Main responsibilities:<ul><li>To plan / re-plan heavy good vehicle routes ensuring routes are pre-planned for drivers to avoid vehicles accessing restricted routes.</li><li>To manage driver rota, hours, rest times, breaks, holidays, and sickness ensuring drivers do not exceed their driving hours and having ample rest times.</li><li>Create job packs for drivers ensuring they are passed and supplied to tanker lead / driver for signature. All documents to be signed, scanned, and saved to file.</li><li>To manage drivers ensuring all work is planned, job packs are completed and compliant.</li><li>To organise MOT’s, Servicing, maintenance and keep a record of all activity. This is to be reported into Tanker lead.</li><li>Liaise with distribution, production and other areas of the company ensuring all planned / reactive activity is raised correctly through the company management system.</li></ul>You'll need: Skills / Qualifications / Experience<ul><li>Water Hygiene Qualification.</li><li>Experience in a planning and scheduling environment.&nbsp;</li><li>Water industry or emergency planning knowledge and experience.</li></ul> It will be a bonus if you have: Skills / Qualifications / Experience<ul><li>Water Industry background in an operational environment.</li><li>Evidence experience working on emergency response scenarios.</li><li>Evidence of planning and scheduling in a logistics company.</li></ul>Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£33,120

26 Full time Jobs in Detling, Maidstone ME14, UK