field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

Role: Reformer Pilates Instructor Location: Hillbrow Health and Wellbeing Salary: £35.00 per class, additional pay for transition period £12.50 per hour pro-rata Hours: 1.5 to 10 casual hours available per week (Monday to Friday mornings and/or evenings &amp; weekend availability) Hillbrow Health and Wellbeing has been formed through a partnership between Wave Active ltd, and South Downs Health and Care GP Federation. Wave Active is a Charity and Social Enterprise managing leisure sites across the Lewes District and Eastbourne Borough and is passionate about providing services and opportunities that support individuals to gain, regain or maintain positive health, fitness and wellbeing. South Downs Health and Care is a Social Enterprise owned by the GP practices of Eastbourne, Hailsham, Seaford, Lewes, High Weald and Bexhill. SDHC Vision is to enable every person to live their best life. SDHC is CQC registered and runs NHS community healthcare services. Purpose of the Role With our new Reformer Pilates studio coming soon we’re excited to introduce a brand-new Reformer Pilates studio committed to providing high-quality, classes. We want to create something special for our clients – a supportive, inclusive, environment where our clients can transform their bodies and minds. If you’re passionate about Reformer Pilates and eager to help shape a vibrant, growing community, we’d love to have you join us! Your role will be to deliver high quality Reformer Movement (RM) sessions ensuring an excellent standard of instruction and care for the equipment and the RM environment. We are looking for dedicated individuals who have the confidence to engage with our customers and motivate them in a safe and fun environment, all of which underpin our principle of enabling the best possible health and wellbeing in the community. You will have the key roles of helping our members and customers achieve their personal health journey goals and aiding membership retention. You must be reliable, punctual, adaptable, and flexible with a passion for the belief in the power of physical activity to improve health and wellbeing. You will deliver classes in line with our policies and procedures, ensuring a safe environment for all attendees. Personal Specification Who we’re Looking For <ul> <li>Certified Reformer Pilates instructor with a recognized certification</li> <li>Minimum of 1 years teaching experience is desirable</li> <li>Strong communication skills and the ability to motivate and connect with clients</li> <li>Ability to effectively demonstrate all exercises/skills being taught to clients</li> <li>In-depth knowledge of anatomy and injury prevention</li> <li>Passionate about Pilates, health, and wellness, with a genuine desire to help clients achieve their fitness goals</li> <li>Professional, approachable, and adaptable, with a positive attitude</li> <li>Must be able to work daytimes evenings and weekends to deliver the timetable. – flexible working patterns available</li> <li>Reliable, punctual and accountable with a strong work ethic</li> <li>First aid trained is preferred</li> </ul> Why Join Us? <ul> <li>Be part of shaping a new business and support the culture and direction of a growing studio</li> <li>Competitive class pay including pay for class transition time</li> <li>Discounts on classes and products</li> <li>Opportunity for career growth and advancement as the business expands</li> <li>A fun, supportive team atmosphere where your ideas and contributions are valued</li> </ul> Benefits: <ul> <li>Store discount</li> <li>Class discount</li> <li>Uniform provided</li> </ul>

Wave Active

Reformer Pilates Instructor

Overview Title: Finance Systems ManagerLocation: Shoreham-by-Sea (Hybrid) Flexible on location - Must be able to travel to HQ in Shoreham-by-Sea once a weekSalary: up to £60,00 (DOE) Who we are At Focus Group, we know people are our greatest asset. We are a rapidly growing Group that thrives on collaboration and where every individual plays a key role in shaping our future success.Our Finance Team is crucial to the successful operation of our business, we have recently undertaken significant investment in our system and therefore are now looking for a Finance Systems Manager. You will own our ERP system (Microsoft Dynamics 365 F&amp;O) and have responsibility for both the optimization of the solution, integration with other key Focus systems and support the roll-out to new acquisitions. What we're looking for The right person for this role is someone who will manage the optimization and continual development of our finance system across our group. You'll be hands-on with upgrades and system migrations as we scale through M&amp;A activity.We need someone who has:<ul><li>A roll up your sleeves mentality with strong problem solving skills</li><li>The ability to work independently and drive projects to completion</li><li>Excellent communication skills for coordinating across technical and business teams</li><li>Experience working in a PE backed or high growth environment</li><li>Comfort with ambiguity and able to manage changing priorities in a fast-paced environment</li></ul> What's in it for you? <ul><li>True ownership and the ability to make a difference. This role is perfect for someone who thrives on making systems work better</li><li>Variety. You will be directly involved in the execution of our growth strategy through the roll out of systems in acquisitions, every one of which will pose a new challenge!</li><li>Personal growth. This is a newly created role within our team and therefore you have the opportunity to truly drive the agenda for system optimization</li><li>Inclusive culture - At Focus Group we pride ourselves on our positive and collaborative team environment. You will join a team that values your input and empowers you to deliver</li></ul> What will you do? As our Finance Systems Manager you will own the Dynamics F&amp;O system both in terms of the technical solution but also the strategy for the continual development and optimization as Focus Group continues its growth journey. Some of the key responsibilities of the role are detailed below: ERP Management &amp; Projects <ul><li>Lead ERP enhancement projects from requirements gathering through go-live</li><li>Configure system modules, user permissions, and approval workflows</li><li>Plan and coordinate release cycles for system upgrades, patches, and new feature rollouts</li><li>Create and update system documentation, user guides, and standard operating procedures</li></ul> System Migrations &amp; Optimization <ul><li>Plan and execute migrations between finance platforms when required</li><li>Streamline existing processes by eliminating redundancies and improving system efficiency</li><li>Implement new finance tools and applications that support business growth</li><li>Monitor system performance and resolve technical issues impacting financial operations</li><li>Maintain data integrity across all finance systems and platforms</li></ul> Operational Support <ul><li>Provide technical support to finance team members on system-related questions</li><li>Train new users on ERP functionality and best practices</li><li>Collaborate with external vendors and consultants on system implementations</li><li>Manage system access controls and security protocols</li><li>Support month-end, quarter-end, and year-end close processes through system optimization</li></ul> Acquisition Integration <ul><li>Execute finance system integrations for new acquisitions within defined timelines</li><li>Migrate financial data from target company systems into our core ERP platform</li><li>Configure chart of accounts, reporting structures, and workflows for newly acquired entities</li><li>Coordinate with IT and business teams to ensure clean data transfer and system connectivity</li><li>Troubleshoot integration issues and implement workarounds to maintain business continuity</li></ul> What you'll need <ul><li>5+ years hands-on experience with ERP systems (Dynamics, NetSuite, SAP, Oracle, or similar)</li><li>Proven track record managing system integrations in M&amp;A environments</li><li>Strong technical skills in data migration, system configuration, and process automation</li><li>Experience with SQL, data analysis tools, and financial reporting platforms</li><li>Ability to manage multiple concurrent projects with competing deadlines</li></ul> Nice to have <ul><li>Accounting qualification: ACA, ACCA, CIMA or relevant experience</li><li>Systems migration experience</li></ul> Why join Focus Group? At Focus Group we're passionate about challenging and improving ourselves. We believe in fostering an inclusive, supportive environment where our team members can thrive. If you are ready to take on a role where you can make a real difference to build and implement a process, overcome challenges and make an impact then we'd love to hear from you!

Focus Group

Finance Systems Manager

About the RoleTo be employed in this role you must be over the age of 18 and pass an enhanced safeguarding check. Our stores operate 24 hours per day, 7 days per week, with that brings a wide variety of shift patterns - if you're looking for flexible working to fit around your lifestyle, then look no further! We'll work with you on your shifts, but late and weekend working is a requirement of the role and we may need to be flexible with your work pattern. Our in-store Opticians are hugely popular with our customers and they'll expect the same warmth and friendliness they get everywhere else in the store - as well as being confident and relaxed about discussing personal ocular health issues, quickly resolving customer problems and taking customers to the right products. You will be responsible for preparing patients for their eye examination and explaining what each stage of the eye test involves, completing pre-screening examinations and booking appointments for customers. You will also be dispensing spectacles and contact lenses as well as dealing with repairs and adjustments while ensuring stock has been received by the supplier.We'll help you to become a star colleague from learning how to dispense glasses and contact lenses, looking after repairs, adjustments and glasses verification to teaching contact lens insertion and removals - with our great training and support, we'll help you keep getting better and better. You'll either complete our dedicated Asda Optical Step In training programme or have the opportunity to enroll on to the Level 3 Optical Assistant Apprenticeship, the training route you take depends on which nation you work and whether you meet the apprenticeship entry requirements but either way, Asda will support you in becoming a fantastic optical colleague, who can deliver amazing customer service and patient care. Once you become a fully trained optical colleague, there are opportunities to progress your career at Asda Opticians. We may offer our high performing colleagues a chance to become a GOC registered Dispensing Optician via the Level 6 Dispensing Optician Apprenticeship.About YouYou'll be naturally friendly, highly organised and want to get stuck in, working with your team to deliver great results. You have good computer skills, attention to detail and you communicate well with customers. You also love problem solving and are confident working with numbers. You're passionate about helping people and care about giving customers a great healthcare experience, helping them find what they need and having a chat along the way. Asda, that's more like itApply today by completing an online application Everything you'll loveAlongside a competitive salary, you'll get lots of other great benefits too, including:<ul><li>Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user</li><li>Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover</li><li>Wagestream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.</li><li>Company pension</li><li>Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support</li><li>Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.</li><li>Excellent parental leave policies, including maternity &amp; adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.</li><li>Colleague recognition programme</li><li>Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.</li></ul> Find your everything Apply here

Optical Assistant

The future is uncertain - unless you're with a company that's always investing in it. That's because at Vision Express, when it comes to sight, we take it seriously. We're confident in our capabilities, thanks to our unmatched technology, countless opportunities for growth and the backing of EssilorLuxottica, a global leader in the eyecare industry. Become one of our pre-registration optometrists and your career can only benefit. We are proud to offer Pre-registration Optometrist Placement in partnership with the College of Optometrists. Our structured placement program provides students with invaluable, practical real-world experience, in a supportive retail environment. Why Choose Vision Express? We're part of EssilorLuxottica, a global leader in cutting-edge eye care and premium eyewear, with an extensive portfolio of brands such as Oakley and Ray-Ban. You'll be backed by a business passionate about quality, innovation, and excellence, giving you confidence in offering your customers the widest range of products.You'll work with world-class technology that keeps you at the forefront of optometry. This includes OCT, visual field analysers, automated refraction, fundus cameras, non-contact tonometry, automated keratometry, and automated phoropters among much else. Being part of both Vision Express and EssilorLuxottica means diverse career paths, excellent training programmes and impressive development opportunities. We're proud of the clinical training we offer. Right now, we have colleagues across the business studying everything from IP and Medical Retina to glaucoma and myopia. You might want to become an Optometrist Store Manager, a Dispensing Optician or support the next generation of Pre-Registration students by becoming a Pre-Reg Supervisor or Pre-Reg Development Tutor. Every step you take comes with fascinating challenges and great rewards. Life outside the test room is very important to us. You can get involved in the OneSight EssilorLuxottica Foundation, helping our mission to eliminate uncorrected poor vision in countries across the world, in one generation.What to expect from your Pre-registration Optomtrist Placement? <li>Practical experience in a busy optical practice, collaborating with experienced optometrists and dispensing opticians.</li> <li>Hands-on patient care, refining your clinical skills in real consultations.</li> <li>Mentoring from knowledgeable optometrists to guide you through your placement journey.</li> <li>Exposure to a wide range of eye conditions and treatment pathways to enhance your clinical knowledge.</li> <li>Access to modern technology and techniques that gives you an experience of innovative optical equipment and industry best practices.</li> <li>Opportunity to progress on to our newly qualified support programme once you have completed your degree.</li>Our people always have and always will be our greatest asset. Our values reflect this - we care about our people and like to show it. We offer an extensive range of benefits that shows our appreciation for your contribution to the team and the business. Our Benefits <li>33 days' annual leave including bank holidays - this increases with length of service. </li> <li>Free annual eyewear &amp; discounts for your family &amp; friends </li> <li>Sales and performance-based bonus &amp; incentives</li> <li>Private medical cover </li> <li>Life Assurance </li> <li>Competitive pension </li> <li>Coverage of your professional fees </li>Additional benefitsWe offer an impressive range of additional benefits: <li>Lifestyle benefits, such as Gymflex, dining cards, discounted travel, experience days and discounted bicycles through our cycle to work scheme.</li> <li>Access to a company-wide eye care professional community, where you can share knowledge and collaborate via internal channels.</li> <li>Access to world-leading technology and flexible working environments. </li> <li>Access to Leonardo - EssilorLuxottica's learning platform.</li> <li>Ongoing CPD and personal development opportunities. </li>We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join us and we'll help you unlock your full potential, every step of the way.

Pre-reg 2026

As a Temporary Administrator you will support the office with filing and document creation, customer liaison, and sales support.Client DetailsThis small-sized company operates within the Building and Construction industry near Bognor Regis. Due to the location a driving license and own transport is essential.DescriptionAs an Administrator your responsibilities will include:<ul><li>Provide general administrative support to the secretarial and business support department.</li><li>Maintain accurate records and ensure all documentation is filed correctly.</li><li>Assist with data entry, ensuring information is up-to-date and error-free.</li><li>Respond to emails and phone calls in a professional and timely manner.</li><li>Schedule meetings and manage calendars for team members as required.</li><li>Prepare reports and presentations using provided templates.</li><li>Ensure compliance with company policies and procedures in all tasks.</li><li>Collaborate with team members to support operational efficiency.</li></ul>ProfileA successful Administrator should have:<ul><li>Previous experience in an administrative or support role,</li><li>Proficiency in Microsoft Office applications, including Word and Excel.</li><li>Excellent written and verbal communication skills.</li><li>A proactive approach to problem-solving and attention to detail.</li><li>Driving License</li></ul>Job Offer<ul><li>Hourly pay of approximately 12.50 - 14 per hour</li><li>Temporary role with potential for further opportunities.</li><li>Supportive and professional team environment.</li></ul>

Administrator

Job Title - Learning Support Assistant Salary - Up to 24,000 Hours - Monday to Friday, Term Time Only, 8am until 5pm Job Type - Permanent Start Date - ASAP Your new company A specialist independent school for autistic students with associated needs is seeking dedicated Learning Support Assistants (LSAs) to join its committed team. The school is NAS-accredited and Ofsted-rated 'Good', supporting academically able pupils with autism, ADHD, and complex needs. Most students have an Education, Health and Care Plan (EHCP) or a statement of special educational needs. This is a rewarding opportunity to make a meaningful impact in a nurturing and structured environment that prioritises personalised learning and emotional wellbeing. Your new role As a Learning Support Assistant, you will work closely with teaching staff and the senior leadership team to support the delivery of tailored learning activities. You'll assist pupils in a range of classroom settings and provide one-to-one support where required. Your role will be key in helping students access the curriculum, build confidence, and achieve their full potential. Key Responsibilities:<ul><li>Support pupils in their learning across a variety of subjects and settings</li><li>Work under the direction of classroom teachers and senior leaders</li><li>Understand and respond to the developmental needs of pupils, including physical, emotional, and social factors</li><li>Use ICT effectively to enhance learning and support classroom management</li><li>Encourage and motivate pupils, promoting self-esteem and independence</li><li>Assist in marking and recording pupil progress accurately</li><li>Help pupils reflect on and value their learning experiences</li><li>Maintain up-to-date knowledge of school policies, including safeguarding and health &amp; safety</li><li>Stay informed about the SEN Code of Practice and best practices in SEND education</li></ul> What you'll need to succeed <ul><li>Experience working with children or young people with special educational needs (desirable)</li><li>A patient, empathetic, and resilient approach</li><li>Strong communication and teamwork skills</li><li>A commitment to safeguarding and promoting the welfare of children</li><li>Willingness to learn and adapt to the needs of individual pupils</li></ul> What you'll get in return <ul><li>The school are passionate about supporting their staff with funded upskilling, including training to further become ELSA trained, a HLTA and funded teacher training.</li><li>Flexible working options available.</li><li>Brand new facilities within the school</li><li>Competitive salary</li></ul> What you need to do nowWe are also recruiting for one-to-one LSAs to provide focused support for specific pupils with more complex needs.If you're passionate about inclusive education and want to be part of a team that transforms lives, we'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&amp;C's, Privacy Policy and Disclaimers which can be found at (url removed)

Learning Support Assistant

We are currently looking for a motivated individual to join the team on a temp/ongoing basis. This is a great company to work for and could be a great stepping stone into a successful career. Your duties would consist of but will not be limited to loading and unloading stock, picking and packing equipment ready for dispatch, transporting stocks around the warehouse, prepare orders ready to be sent out to customers or inspecting equipment once it has been returned to the site. The hours are 08:00-17:00 at a payrate of 12.21 Please note that you will need to have an understanding of manual handling policies as this role does include heavy lifting. If you are interested in this position, apply online or give Louisa a call on (phone number removed) option 2 or email (url removed) with a copy of your CV including an up to date mobile number and best time to reach you. Alternatively, you can see our current job vacancies at (url removed)

Warehouse Operative

About The Role Job: Senior Branch ManagerSalary: £28,100 (OTE £37,720)Bonus: Fantastic Annual bonus based on company performanceHours: You will work 42.5 hours per week on a rotational shift pattern over 5 days. Weekend work is involved.We are the UK's favourite car-buying service, and we are growing! We have over 500 branches nationwide.We are looking for enthusiastic, passionate, honest, service-driven individuals to join our team.Don't worry if you don't know anything about cars, we will teach you everything you need to know and so much more at one of our national training centres. Responsibilities <ul><li>As a Senior Branch Manager with WBAC you will: First-and-foremost our Senior Branch Mangers must model high performance when buying cars, whilst they support the Regional Manager in driving performance.</li><li>You will provide cover for the Regional Manager if needed and support all colleagues on the region to achieve their very best.</li><li>You are the main point of contact for our customers in your local branch</li><li>Contact customers and prioritise your diary to achieve appointments and meet targets.</li><li>Competently and professionally lead the customer through the purchase journey, completing appraisals on cars, handling and processing of important documents and processing customer payments.</li><li>Always deliver exceptional customer service.</li><li>Assisting the Regional Manager to complete the smooth running of the region and compliance as per the company's procedures.</li><li>Performing Branch Standard checks when visiting locations.</li><li>Identify the further support and coaching needs of colleagues and provide constructive, direct feedback and development points when required.</li><li>Reporting any potential threat to the business to your Divisional Manager</li><li>Ensuring all diaries/rotas are set up as per the company instruction.</li><li>Ensuring all purchases are completed as per the company standard.</li><li>Required to provide temporary cover within other regions in the Division.</li><li>Complete all necessary tasks as set out by HR.</li><li>Required to assist in the completion of all purchases.</li></ul> Extra Benefits <ul><li>Discounted Gym Membership</li><li>Team social events budget available to all!</li><li>Monthly &amp; Annual Bonuses, Incentives &amp; Rewards</li><li>Accrue ExtraHolidays for Length of Service!</li><li>Healthcare Cash Plan</li><li>Cycle to Work scheme</li><li>Pension Scheme</li><li>Structured Progression Programmes &amp; Pay Increases</li></ul>

Senior Branch Manager

What we do Electric Car Leasing Why we do it Greener. Fairer. Future. Role overview We're looking for a highly skilled Customer Care (Complaints and customer feedback) Team Lead to oversee our team who'll investigate and analyse customer complaints in regulated and non-regulated environments over a parental leave cover of 12 months.The ideal candidate will possess excellent internal and external communication skills, a strong curiosity for all things complaints, and the ability to motivate a team to deliver fair outcomes to our customers, with exceptional attention to detail. What you'll do <ul><li>Thoroughly investigate and analyse all escalated complaints</li><li>Handle complex inbound and outbound communication with customers in a calm and assertive way</li><li>Working closely with our Operations and Customer Success teams to deliver data-led performance monitoring, aligned to individual and team wide objectives</li><li>Use several data sources to monitor performance across metric scorecards and regular reporting against KPIs/SLAs</li><li>Communicate with internal and external parties, as needed, to investigate and close complaints</li><li>Ensure regulatory compliance, including meeting SLAs and liaising with the Financial Ombudsman Service and the British Vehicle Rental and Leasing Association (BVRLA) for escalated complaints</li><li>Maintain and update the complaints database with accurate information</li><li>Make recommendations for fair redress and remedial actions</li><li>Ensure all complaints are documented according to policies and procedures</li><li>Provide root cause analysis and notify senior management of trends to make recommendations for customer experience improvement</li></ul> What you'll need <ul><li>Proven ability to lead and motivate teams effectively - this is vital!</li><li>Exceptional people skills with the capability to communicate effectively and drive a team to consistently deliver on our exceptional customer experience.</li><li>Proven Complaint Handling experience in an FCA regulated environment</li><li>High level understanding of the FCA's DISP regulations</li><li>Excellent written and verbal communication skills</li><li>Ability to build strong relationships with internal and external partners (power of persuasion)</li><li>Experience in data analysis</li><li>Experience in suggesting and implementing business improvements based on feedback</li><li>Experience in Financial Ombudsman Service and/or British Vehicle Rental and Leasing Association (BVRLA) liaison and case management</li></ul> About us The electric revolution has arrived - and from 2035 you'll no longer be able to buy a new petrol or diesel car in the UK.We're building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK's most exciting start-ups - making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.We're an Octopus Energy company-an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.If this sounds like you then we'd love to hear from you.Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!We are an equal opportunity employer and do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Customer Care Team Leader (12month contract)

Customer Service Advisor, French Speaker (Day Shift) Posted: 26/09/2025Closing Date: 17/10/2025Job Type: Permanent - Full TimeLocation: Brighton, Brighton and Hove, United KingdomJob Category: Call Centre and Customer Service Job Description Travel Guard is a leading travel insurance provider, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans.As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.An exciting opportunity has arisen to join our rapidly growing travel insurance business as a French Medical Assistance Co Ordinator. Our French Medical Assistance Coordinators (MACs) are the first point of contact for our customers across the globe who require medical assistance while travelling for leisure or for business. These are exciting roles for individuals ready to make a difference providing a positive impact to our customers when they need it most!Our MACs are customer centric and able to demonstrate empathy. They are great at listening, have strong organisational skills with the ability to multi-task and prioritise, and they are fantastic team players.You will work a 37.5 hour week on a shift pattern from 08:00am to 08:00pm from Monday to Sunday (including some public holidays - 4 days on followed by 4 days off) The training period for this role is approximately 8-10 weeks, The training will take place in our Brighton office between the hours of 9am - 5pm Monday to Friday. The start date for this role is 17 th November 2025.So, what's the job?<ul><li>You'll liaise with customers and corporate clients over the phone and via email, many of whom will be in difficult and sensitive circumstances.</li><li>You'll provide practical help through finding solutions and advice to customers who may be distressed or vulnerable.</li><li>You'll liaise with our in-house medical team to coordinate medical assistance and emergency medical travel services for customers.</li><li>You'll provide customer service support re policy cover, monitoring and reporting on patient status and coordination of travel emergencies.</li><li>You'll provide pre-travel advice, arrange medical appointments or hospitalisation abroad and coordinate air ambulances.</li><li>You'll ensure all case handling is accurately documented in our system.</li><li>You'll work towards targets and key performance indicators (KPIs) to achieve business objectives.</li></ul>And what are we looking for?<ul><li>You'll be fluent in French and English.</li><li>You'll have a solid customer service background.</li><li>You'll have excellent written and verbal communication skills with empathy, respect, and patience.</li><li>You'llhave the ability to multi-task and prioritise your workload to meet targets and deadlines.</li><li>You'll have the ability to handle difficult conversations and solve problems.</li><li>You'll have basic computer skills, proficiency in Outlook, data entry, good numeracy, literacy, and attention to detail.</li></ul>So, why choose us?We value optimism, caring, togetherness, reliability and determination.We have more than 2500 employees worldwide: we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.Job flexibility . We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.We also offer some fantastic benefits including:<ul><li>Health insurance</li><li>Life insurance</li><li>Income protection</li><li>Company subsidised pension</li><li>25 days annual leave</li><li>Short term incentive plan</li><li>Employee reward and recognition scheme</li><li>Flexible working opportunities</li><li>Competitive family and parental leave programme</li><li>Employee assistance program</li><li>Volunteering leave</li><li>Online learning and training opportunities</li><li>Professional membership</li><li>Work anniversary leave</li></ul>Apply today and let's go great places together!

1,651 Jobs