field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

Hours: 37.5 per week, Monday to Friday Location: Hybrid working with up to 3 days per week at our VHQ, Crawley, West Sussex Contract: 12 month secondment/Fixed Term Contract Closing date: 28th November 2025<h2>IN A NUTSHELL</h2> At Virgin Atlantic, we’re just as passionate as we’ve always been about becoming the most loved travel company. One thing we know for sure – this year has shown that when we combine our brand with the power of amazing people, we make something truly magical.Virgin Atlantic is proudly flying, creating the same fabulous flight experience we’re famous for, and we’re busily laying the foundations for a profitable future. We know that the right people are key to creating success – so we’re looking for someone brilliant to join our Finance team and help us achieve our vision. Perhaps that’s you? We’d love to find out.As the Financial Accounts but known internally as our Finance Analyst here at Virgin Atlantic, you'll assist the Direct Operating Cost team with GL accounting, controls operation and audit. This will include financial accounting processes and reconciliations including but not limited to global operating and overhead costs and cargo-related deferred revenue and accrued costs. The role is responsible for delivering accurate, reliable, and timely books of account for the VAL Group and its subsidiaries as well as overseeing the operation of IFRS compliant accounting.You will be accountable for ensuring that processes you are responsible for are performed without issue each month end and for ensuring revenue recognition is accurate, and that accruals, reconciliations, and any necessary releases (including review of invoices) are performed on a timely basis.<h2>DAY TO DAY</h2>As our Finance Analyst (Financial Accounts), you will be responsible for the following activities:<ul><li>The complete transfer of accounting transactions data into Oracle from underlying systems in your areas of accountability</li><li>Ensure that all DOCs are captured and are complete, reflecting all flights/movements in the period</li><li>Accurate posting of all journals, (could include but not limited to):<ul><li>Accruals</li><li>Prepayments</li><li>Calculation of cargo override and commission charges</li><li>Payroll</li><li>Provisions</li></ul></li><li>Deliver timely and accurate balance sheet reconciliation schedules to meet all statutory, regulatory, shareholder and management reporting requirements</li><li>Monitor and highlight instances of under/over provisioning in a timely manner</li><li>Support the maintenance/integrity of mapping table within underlying systems and feed into Oracle</li><li>Play an active role in the ongoing development of a best-in-class finance function, with particular focus on accruals, prepayments, and overhead processes</li><li>Reviewing and challenging the calculations and output from systems ensuring that the result is challenged for completeness and accounting accuracy as well as being consistent with your knowledge of the operational environment</li><li>Close promptly at month end, in accordance with internal timetables and ensure that all expenses are correctly recorded</li><li>Be the primary point of contact for queries (including audit queries) on the posting of actual results, with the ability to discuss and push back when required</li><li>Work with Accounts Payable to ensure that invoices received can be reconciled back to the accruals made</li><li>Supporting the Finance Manager with a successful close out of the external interim and full year audit.</li></ul><h2>ABOUT YOU</h2><ul><li>Are you a strong communicator, with experience in a finance related role?</li><li>In addition to the above, we are looking for our successful candidate to demonstrate the following:</li><li>Minimum part qualified in CIMA/ACCA/ACA</li><li>Strong MS Office, and in particular Excel</li><li>Strong system skills would be an advantage, particularly Oracle Financials</li><li>Inquisitive with the ability to challenge and improve processes</li><li>Proven capability to prioritise work</li><li>Attention to detail with a high level of accuracy</li><li>Ability to communicate with senior levels of management, being able to explain complex processes in a succinct way</li><li>Problem solving skills within an overall business context</li><li>Good written and verbal communication skills; ability to distil complex processes into clear simple messages</li><li>High level of analytical skills and financially astute</li></ul>If this sounds like you, and you would like to be on this exciting journey with us, we would love to hear from you!Be yourself – Our differences make us strongerOur customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.Additional information (1)At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more?

Manor Royal Business District

Financial Accounts - (Part Qualified or equivalent): Virgin Atlantic

<h2>Job details</h2>Location: Hybrid – at least 3 days at VHQ, CrawleyHours: Full Time, 37.5 hours per week. Monday to FridayContract Type: PermanentSalary: CompetitiveClosing Date: 27th November 2025At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.<h2>In a nutshell</h2>As a Market Manager, you’ll own and lead the commercial performance of your market portfolio by combining data-driven insights with strategic thinking and cross-functional collaboration. You’ll shape and execute route and product strategies, covering fares and ancillary products through budget planning, forecast insight, and market analysis.Success hinges on your ability to interpret performance data, raise impactful tactical requests, and collaborate across teams to influence the levers that drive market growth. You’ll use forecasting insights and customer segmentation to shape strategy and inform decisions that drive sustained commercial performance.<h2>Day to day</h2>You’ll act as the strategic lead, identifying opportunities and aligning pricing, promotions, sales, and channel actions to optimise revenue.Other responsibilities include:<ul><li>Monitor performance across all products and lead cross-functional teams to activate initiatives that not only meet but exceed expectations.</li><li>Use cutting-edge analytics tools to shape and adapt market and route-level strategies. Feed your insights into commercial trading playbooks and measure their impact to stay ahead of the curve.</li><li>Provide market and route-level insights to support short- and long-term forecasting, drawing on demand signals, competitor trends, and geopolitical awareness to inform commercial planning.</li><li>Be the voice of the market, by translating product performance and competitive positioning into clear, actionable insights across multiple teams and forums.</li><li>Foster strong relationships with internal stakeholders, airline partners, joint ventures, and agencies to ensure alignment and success in revenue strategies.</li><li>Prioritise high-impact actions and support effective execution, always looking for smarter, more efficient ways to deliver results.</li></ul><h2>About You</h2>We’re seeking a commercially savvy, analytically minded individual who thrives in fast-paced environments and brings a collaborative, solutions-focused approach to their work.In addition to the above, we’d love for you to demonstrate the following:<ul><li>Strong analytical thinker with the ability to interpret complex data and translate it into actionable insight.</li><li>A solid understanding of commercial principles and experience applying business insight to drive market performance.</li><li>Comfortable taking ownership of your portfolio, with a proactive, accountable approach to delivering results.</li><li>Adaptable and resilient, able to manage multiple priorities and thrive in a dynamic, fast-paced environment.</li><li>Strategic mindset, with the confidence to operate in ambiguity and contribute to cross-functional decisions.</li><li>A degree in economics, aviation, business, or a related field, or equivalent professional experience in a relevant discipline.</li><li>A team player who brings initiative, energy, and curiosity to everything you do.</li></ul>It would be great if you also have a background in the Travel industry.If this sounds like you, and you would like to unlock your potential with us, we would love to hear from you!<h2>Be yourself – Our differences make us stronger</h2>Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.<h2>Our recipe for Leadership</h2>At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? <a href="https://careers.virginatlantic.com/leadership" target="_blank">Click here</a>

Market Management: Virgin Atlantic

Hours: 37.5 per week, Monday to Friday Location: Hybrid working with up to 3 days per week at our VHQ, Crawley, West Sussex Contract: Permanent Closing date: 29th November 2025<h2>In a nutshell</h2>Are you ready to lead the charge in shaping how Data &amp; AI are governed at Virgin Atlantic?As the Manager – Data &amp; AI Governance, you'll sit at the heart of our data ecosystem, responsible for developing, operationalising, and continuously evolving our enterprise-wide Data &amp; AI Governance Framework.You’ll spearhead the creation and evolution of our Enterprise Knowledge Graph, shape and govern data access personas and policies, and drive Responsible &amp; Ethical AI standards, while embedding a strong governance culture across the organisation.We’re specifically seeking a candidate with hands-on experience activating Data &amp; AI Governance from concept to reality, creating the first fully working version of our Data &amp; AI governance framework, ideally in Travel, Retail or Hospitality sectors, with practical experience implementing Ethical AI practices. Experience with Databricks and Microsoft stack is advantageous.<h2>Day to day</h2><ul><li>Design, implement and evolve the Data &amp; AI Governance Framework.</li><li>Develop and maintain the Enterprise Knowledge Graph</li><li>Collaborate with teams from various departments to define data governance requirements and standards.</li><li>Establish and govern data access personas and policies.</li><li>Roll out Responsible &amp; Ethical AI standards and controls.</li><li>Drive governance culture via training, workshops and communities of practice.</li><li>Maintain metadata, catalogue, lineage and quality management practices.</li><li>Partner with DPO, InfoSec, Engineering and Platform teams.</li><li>Resolve data quality issues and support data stewardship.</li><li>Provide governance expertise across working groups and forums.</li></ul><h2>About you</h2>Essential:<ul><li>Experience in Data Governance and AI Governance.</li><li>Hands-on experience scaling Data and AI governance frameworks from concept to reality as an individual contributor across large scale organisations.</li><li>Practical industry experience in Travel, Retail or Hospitality.</li><li>Experience implementing Responsible/Ethical AI standards.</li><li>Strong understanding of metadata, lineage, data lifecycle, data quality and policy design.</li><li>Knowledge of GDPR, EU AI Act and emerging AI governance frameworks.</li><li>Ability to influence at VP+ level and partner with engineering, security, DPO and business stakeholders</li></ul>Advantageous:<ul><li>Experience with Databricks, Unity Catalog, Purview or Microsoft data stack.</li></ul>Be yourself – Our differences make us strongerOur customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.Additional information (1)At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more?

Manager - Data and AI Governance: Virgin Atlantic

Hours: 37.5 per week, Monday to Friday Location: Hybrid working with up to 3 days per week at our VHQ, Crawley, West Sussex Contract: 12 month secondment/Fixed Term Contract Closing date: 26th November 2025Virgin Atlantic is a purpose led long haul airline. Committed to protecting the planet, whilst bringing the social and economic benefits of connectivity and trade to the destinations and communities we serve. We’re on a mission to net zero by 2050, but no airline can tackle the decarbonisation challenge alone. At Virgin Atlantic, we’re committed to innovation, pioneering change through partnership, and being transparent in our progress. &nbsp;<h2>In a nutshell</h2>As an Analyst in the Cashbook team, at Virgin Atlantic Ltd., you will play a pivotal role in delivering accurate and timely Financial and Management accounts. This unique opportunity allows you to manage a sub-section of the Cashbook (Banks and/or BS) accounts within the Trial Balance of the VAL Group. You will be tasked with processing end-to-end cashbook postings, including unremitted sales for any allocated bank or GL accounts. Your efforts will ensure the integrity of these accounts through detailed reconciliations and analysis, completed within strict month-end reporting deadlines.<h2>Day to day</h2>Your responsibilities will include:<ul><li>Performing global bank reconciliations and BS GL reconciliations for assigned accounts.</li><li>Managing UK and/or global cashbook accounts.</li><li>Supporting the reconciliation and maintenance of cash suspense/clearing accounts for VAA &amp; VAH.</li><li>Addressing AP/AR unreconciling items.</li><li>Assisting with the reconciliation and maintenance of the cash suspense/clearing accounts.</li><li>Collaborating on various projects to enhance accounting processes and systems.</li><li>Supporting team efforts during year-end audits and ERP UAT periods.</li></ul><h2>About you</h2><ul><li>Strong technical and operational accounting skills, with the ability to acquire new processes.</li><li>Previous accounting/General Ledger exposure or understanding of DRs/CRs.</li><li>Experience in account analysis, reconciliation, and foreign currencies.</li><li>Strong system skills, particularly with Oracle Fusion.</li><li>Curious approach with the ability to question and enhance processes.</li><li>Proven capability to prioritize work under pressure and deliver to tight deadlines.</li><li>Exceptional attention to detail with a high level of accuracy.</li></ul>Be yourself – Our differences make us strongerOur customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.Additional information (1)At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more?

Analyst - Cashbook: Virgin Atlantic

Varndean School is looking to recruit an enthusiastic, committed and outstanding Teaching Assistant (Level B). 30 Hours per week, term time only. Points 9 to 10 - £27,254 - £27,694, actual starting salary: £20,126.&nbsp;This is an excellent opportunity for a passionate and dynamic professional to join our well established and highly successful individual learning support (ILS) provision. The busy, productive and highly effective ILS department is at the heart of the life of the school; effecting responsive classroom practice and delivering specialist provision across four areas to ensure that all of our students can thrive. As a result Varndean is very popular with families of children with SEND and there will be extensive opportunities for the successful candidate to develop professionally and contribute to the school’s aim to provide a world-class education for all of its students.&nbsp;Varndean is an excellent place to work. Ofsted in 2022 described the “inspirational leaders” , the “expert” teachers, “impressive” pupils and the “exceptionally strong” staff training.&nbsp;We hope you will want to pursue an application further and you are welcome to make a preapplication visit to the school.&nbsp;To apply please complete the application form and send/e-mail it, with a covering letter to Lynn Hill, Director of Finance and Operations, Varndean School <a href="mailto:vacancies@varndean.co.uk" target="_blank">vacancies@varndean.co.uk</a>&nbsp;The closing date is 9am on Wednesday 3rd December 2025 Early applications are encouraged as the school reserves the right to interview excellent candidates in advance of this date.

Varndean School 

Varndean School Prospectus 2025

Teaching Assistant Level B

Design Manager (Major Projects)Circa £86,000 + 5% Welcome Bonus + £4,750 Flex Allowance + up to 20% Bonus + BenefitsGreat journeys happen at London Gatwick. Where will your career take you?The buzz, the energy, the sheer magic of travel… You can feel it in the air all around you. Here, you'll be part of an energetic team and a vibrant community. We can help you thrive in a career that's a world away from the everyday. This role takes an office first hybrid approach here at London Gatwick, with three days a week in the office, two days remote, managed around the needs of the business.What is the role?A Design Manager with a successful history of delivering the design elements of large-scale construction and infrastructure projects is sought after at London Gatwick Airport. If you have a proven track record of managing teams and delivering design for projects above £150m, this is a unique opportunity to join a dynamic team and make a significant impact.The airport's current projects, which range from £50m to £350m, include the International Departure Lounge (IDL) in the North and South Terminals, valued at over £500m, as well as a £140m extension to Pier 6.As a Design Manager (Major Projects) at London Gatwick, you'll be instrumental in leading the design of strategically important, major building projects, typically exceeding £150 million in value.You'll have the opportunity to work on the full project lifecycle. Making sure designs meet the project requirements and getting the best value for the money spent. You'll work collaboratively with a wide range of stakeholders up to board level and external design consultants, making sure everything runs smoothly, keeping the project on track, and within the budget.What will you do?<ul><li>Reporting into the Programme Design Manager, you will play a key role in the team, responsible for owning the end-to-end design process from the start of the project to its completion. This includes overseeing smaller projects as required.</li><li>Other duties include:</li><li>Developing project scopes that support the business to meet its needs</li><li>Finding innovative design solutions that meet project scopes, are realistically deliverable, meet GAL engineering standards, and are cost effective</li><li>Developing clear and transparent design briefs for external design consultants</li><li>Managing and reviewing the outputs of external design consultants, to ensure effective implementation of designs that meet quality requirements and are aligned with delivery milestones and governance tollgates.</li><li>Work with the Asset Information Team and other stakeholders to determine the asset information requirements for design and construction contracts</li></ul>Do you have what we're looking for?The live environment at Gatwick requires all our teams to have a flexible and adaptable approach, problem solving skills and an innovative outlook. Involved in projects from inception to completion, you will work alongside multiple internal and external stakeholders. In addition, this role requires:Previous multi-disciplinary experience in an engineering design or design management role, ideally in a live operational environment with responsibility for delivering safety critical outcomes, with a strong focus on significant multi-year infrastructure programmes of work with a value of more than £150 million (ideally in a relevant infrastructure or commercial development field).Demonstrable knowledge of design, construction techniques, technical requirements and construction regulations. Also, expertise in addressing constructability challenges, especially for major building projects in live operational settings.Experience in leading multi-disciplinary teams.Educated to Degree level or equivalent in an architecture, engineering or construction related field.What do I get?Our employees tell us that working here is something special, and no day is like another, where our teams do something every day that other airports only dream of. Along with a competitive salary, our employees enjoy a range of personal, health and financial benefits, including:<ul><li>5% Welcome Bonus</li><li>Performance-based bonus scheme</li><li>High street shops and restaurant discounts</li><li>Healthcare scheme</li><li>Life and disability insurance</li><li>Professional training to develop</li><li>Professional subscriptions</li><li>Discounted travel</li><li>Volunteer days</li></ul>What's in it for you?We value our people and reward every employee fairly with a highly competitive package, enhanced by a discretionary annual bonus, free staff parking, discounted rail travel to work, share matching scheme and more. We offer a rewarding world of flexible benefits you can tailor to the things that matter to you most.There are also plenty of opportunities for career progression, as well as training to support your personal and professional development. At London Gatwick we're also very well connected, just 30 minutes from central London and directly linked to over 100 towns and cities. Whether you prefer to travel by cycle, electric car, or train, we aim to make your journey to work as convenient and cost-effective as possible. What's it like to work at London Gatwick?At London Gatwick, our people are our biggest asset. We want our people to thrive and have the best experience while working with us. We know we are all at our best when we feel comfortable and included.We are an organisation that places diversity, equity and inclusion at its heart. Our aim; to create a place where everyone belongs and has a voice, and we recognise we all play an important role in our success.London Gatwick supports an inclusive recruitment process, enabling you to perform at your best. Please make us aware, as part of your application should you require any reasonable adjustments.Click apply now to start your career journey with London Gatwick.You can find out more about what it's like to work at London Gatwick, by visiting our careers site <a href="https://www.gatwickairport.com/company/careers.html" target="_blank">Careers at London Gatwick </a>

London Gatwick Airport

London Gatwick Airport-1

Great journeys happen at Lodnon Gatwick

Design Manager (Major Projects)

Varndean School is looking for a reliable and hardworking Catering Supervisor. 32.5 hours per week, term time only (39 weeks per year) 7am to 2pm Monday to Friday (incl 30 min unpaid break) Salary scale 4a point 9 - 10 (£27,254 - £27,694 pro rata) actual starting salary £20,739.74. Under the guidance of the Catering Manager, the successful applicant will provide leadership and guidance to all team members to ensure a positive customer experience., and assist the Catering Manager with ordering and invoicing processes. Reporting to the Catering Manager, this is an important role in maintaining the school’s high hygiene and kitchen standards. we are looking for someone who works well in a team, who has a systematic approach to their work and who is able to follow established procedures. Varndean is an excellent place to work. Ofsted in 2022 described the “inspirational leaders”, the “expert” teachers, “impressive” pupils and the “exceptionally strong” staff training.We hope you will want to pursue an application further and you are welcome to make a pre-application visit to the school.To apply please complete the application form and send/e-mail it, with a covering letter to Lynn Hill, Director of Finance and Operations, Varndean School <a href="mailto:vacancies@varndean.co.uk" target="_blank">vacancies@varndean.co.uk</a>The closing date is 9am on Monday 1 December. Early applications are encouraged as the school reserves the right to interview excellent candidates in advance of this date.Varndean School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.We welcome applications from all parts of our community as we aspire to have a staff body that matches the social and cultural diversity of our student intake. The successful candidate will be subject to a DBS check. The school welcomes applications from all sectors of the community. Brighton &amp; Hove Schools - Taking Action for Equality

Catering Supervisor

Vacancy NameIT Service Support ManagerVacancy NoVN1893Employment TypeFull-TimePrimary Work LocationPeople's Partnership - Manhattan Building, CrawleyDescriptionIT Service Support Manager About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Responsible for overseeing the day-to-day operations of the IT Service Desk and IT Application Support teams, ensuring the delivery of high-quality first-line and second line support to all users across the organisation. The manager leads a team of Application Support engineers and Service Desk Analysts ensuring the stability, performance and usability of business-critical applications and services, coordinating with internal stakeholders and working closely with third-party vendors. • Manage the daily operations of the IT Service Desk, ensuring efficient handling of incidents, service requests, and queries. • Ensure consistent application of ITIL processes such as Incident Management, Asset Management, Request Fulfilment, and Problem Management. • Act as an escalation point for complex or high-impact application issues. • Ensure root cause analysis is conducted for recurring problems and that permanent fixes are implemented. • Support internal and external audits by providing evidence and documentation as required. • Lead, mentor, and develop team to deliver exceptional support. • Engage in annual financial planning cycle and ensure delivery within allocated budget What we’re looking for: • Proven experience managing an IT Service Desk on similar support function • Proven ITIL Service Management exposure • Experience with ITSM Tools (e.g. ServiceNow) • Strong leadership, communication, and stakeholder management skills. • Familiarity with ISO27001 compliance and audit requirements • Proactive and adaptable, with a continuous improvement mindset. • Knowledge of Microsoft 365, Active Directory, and common enterprise applications. What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Subsidised restaurant in our Crawley office ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

IT Service Support Manager: People's Partnership

Vacancy NameClaims Member Services ExecutiveVacancy NoVN1903Employment TypeFull-TimePrimary Work LocationPeople's Partnership - HQDescriptionCustomer Service Executive - Claims About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Our Customer Services team are the heart of People’s Pension, making sure our customers receive excellent service and technical support. Working in the Claims Team, you will provide tailored responses to meet the needs of our customers, throughout the life of their relationship with us. You’ll support the team and work with colleagues to ensure we meet our compliance and service standards and making sure we achieve our service level agreements. You will also effectively contribute to the achievement of the department’s overall objectives and apply the Treating Customers Fairly (TCF) culture and principles within your role. Key Responsibilities: • Managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional and helpful service through effective customer communication. • Using your active listening skills and attention to detail in written communications, to understand and support customers so that their needs are understood - and service standards are maintained. • Supporting your colleagues on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards. • Build and maintain relationships with both internal and external customers and third parties • Maintain a detailed knowledge and understanding of legislative and regulatory requirements, including Automatic Enrolment, TPR, FCA, DWP, HMRC, DPA and any other relevant rules to ensure we adhere to all regulatory requirements, complaint and compliance rules, to minimise risk to People’s Partnership and our Customers • Handling customer complaints/resolutions and escalating these to the Complaints Team when a solution cannot be found. You'll ensure all issues are resolved and any learning opportunities are shared across the team. • Creating and reviewing process manuals to ensure they have a high level of accuracy What we’re looking for: • Educated to GCSE Level or equivalent. • Good working knowledge of Microsoft Excel &amp; Word. • Experience in Administration/Customer service. • Numerate with good attention to detail. • Proven ability to explain detailed and/or complicated information in simple, everyday language. • Excellent verbal communication skills. • Self-motivated, disciplined and organised and ability to work effectively unsupervised. • Ability to work under pressure and meet quality and performance targets. • Proven willingness to learn and understand the technical detail of workplace pensions and other financial products. Desirable Qualifications: • Pensions experience • Complaint management experience • Vulnerable Customer experience • CII qualifications What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Grab &amp; Go Deli Café in Crawley ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

Claims Member Services Executive: People's Pension

Location: Hybrid with up to 3 days at our VHQ, Crawley Hours: Full Time, 37.5 hours per week, Monday to Sunday between 08:00 - 18:00 Contract Type: Permanent Salary: Competitive Closing Date: Sunday 23rd, November 2025At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.In a nutshell This is a fantastic opportunity to join a dynamic, dedicated, and hardworking team passionate about providing outstanding service. The Accessible Travel Services team is responsible for arranging all aspects of travel for passengers with disability/medical needs. Minimising any on-board risks and operating in line with worldwide legislation. Ensuring that each customer receives a personalised experience whilst also meeting departmental productivity metrics. We recognise that life isn’t one-size-fits-all, so once you’ve successfully passed probation and hit your KPIs, we offer flexibility with shift patterns. We want you to feel valued, empowered, and supported - so you can bring your best every day. Ready to take off on this exciting journey? Let’s make it happen together!Day to Day<ul><li>Establish a passenger's fitness to fly you will gather and assess all relevant information on any medical condition and their needs.</li><li>Handing all medical cases with compassion and integrity.</li><li>Be responsible for actioning all disability and medical requests for passengers and medical repatriation companies, updating the airline system (including special seating, meals, and special care), and ensuring any dangerous goods or medical devices are processed ahead of travel and communicated to Crew and Airport teams.</li><li>Facilitate the pre-flight clearance of passengers whilst adhering to Virgin Atlantic Airways (VAA) medical clearance guidelines and procedures.</li><li>Investigate and respond to any complaints or service improvement suggestions received from passengers, Travel Agents, VAA Crew {via flight reports} Airports etc.</li><li>Have a collaborative approach to your daily tasks you will work closely with Medical Services, Customer Centre teams, Airports and other key partners.</li><li>Take pride in achieving and exceeding set KPIs, using every interaction as an opportunity to deliver amazing experiences and support continuous improvement.</li></ul>About you Do you have a high level of attention to detail, approaching projects with a positive problem-solving attitude to achieve the best results for our customers? Moreover, we value candidates who can display the following: You will:<ul><li>Have a strong working knowledge of Word and general PC literacy</li><li>Understand the value of our customers and place their needs at the forefront of your role, showing compassion both over the phone and in all written communication.</li><li>Articulate, clear and concise communication, both via telephone and in written format</li><li>Have previous experience of working either in a Customer Centre or an Accessible Travel Department is desirable but not a game changer.</li><li>Excellent organisational skills with ability to think ahead remaining calm under pressure</li><li>Strong decision-making capability, ability to balance multiple plates and prioritise accordingly.</li></ul>Do you have a keen eye for attention to detail, with a can-do attitude in finding the best outcome for our customers? If so then we would love to hear from you. Be yourself - Our differences make us stronger Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible, and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:Recruitment@fly.virgin.com" target="_blank">Recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered. You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values

924 Jobs in Heathfield TN21, UK