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We are seeking an experienced Infrastructure &amp; Security Analyst to join our IT team. This is a hands on role requiring strong technical expertise across Microsoft cloud and on premises infrastructure, with a particular focus on Azure, Entra ID, Intune, and enterprise security platforms. This is a hybrid position with some on site presence required at our flagship HQ in Worthing. What You'll Be Doing: <ul> <li>Provide 2nd/3rd line technical support for infrastructure and security services</li> <li>Act as a first point of escalation for the IT Service Desk team</li> <li>Manage and support Active Directory and Entra ID (identity and access management, group policies, conditional access, authentication methods).</li> <li>Configure, deploy, and support devices and applications via Microsoft Intune, including application packaging, compliance policies, and device management.</li> <li>Investigate, triage, and respond to security incidents using Microsoft Defender XDR and Microsoft Sentinel.</li> <li>Conduct proactive monitoring and maintenance of infrastructure and security systems, ensuring stability, compliance, and performance.</li> <li>Work with vulnerability management tools to identify, assess, and remediate risks.</li> <li>Collaborate with project teams to deliver new solutions and enhance existing services.</li> <li>Maintain clear documentation of systems, processes, incidents, and changes.</li> <li>Contribute to the continuous improvement of IT and security operations, recommending enhancements where appropriate.</li> </ul> What Experience &amp; Skills You Need: <ul> <li>Proven experience in an Infrastructure or Security Support or Analyst role (not entry level).</li> <li>Strong knowledge of Microsoft Azure (compute, storage, networking, RBAC).</li> <li>Hands on experience with Active Directory &amp; Entra ID (hybrid identity, conditional access, MFA).</li> <li>Practical knowledge of Intune (device enrolment, configuration profiles, application packaging/deployment).</li> <li>Experience with Microsoft Defender (Endpoint, Office 365, Identity) and Microsoft Sentinel (incident analysis, KQL queries).</li> <li>Good understanding of ITIL processes (incident, problem, change management).</li> <li>Experience providing second and third line support within a complex IT environment.</li> <li>Strong troubleshooting and analytical skills.</li> <li>Excellent communication skills, with the ability to explain technical issues to both technical and non technical stakeholders.</li> </ul> What We Can Offer You: <ul> <li>Private Healthcare (access to remote GP &amp; Counselling) for peace of mind</li> <li>On site Parking for convenience and cost efficiency</li> <li>Annual Wellbeing Reimbursement to care for your mind and body</li> <li>Pension Plan to secure your future</li> <li>Cycle to work Scheme to stay active and eco friendly</li> <li>Enhanced Parental Pay to support new families</li> <li>Referral Bonus to benefit from recommending talent</li> <li>Proactive and self motivated, with a continuous improvement mindset.</li> <li>Strong problem solving ability and a structured approach to incident response.</li> <li>Collaborative team player who can also work independently.</li> <li>Able to prioritise effectively in a fast paced environment.</li> </ul>

IT Infrastructure & Security Analyst

The Role A great opportunity for a proactive and experienced professional to join our busy IT team. Reporting directly to the Head of IT, you will be responsible for supporting and maintaining the corporate network and server infrastructure. Assisting with the support, management and administration of the business network and IT systems, you will be capable of effective problem resolution and associated software administration. The workflow is fast-paced and requires the ability to respond effectively to change, challenges and priorities. This is an excellent opportunity play a pivotal role in a modern, forward thinking organisation. With excellent communication skills, both written and verbal, you will be a confident and committed team player with a focus on continuous improvement at all times. NO AGENCY PLEASE Key Responsibilities (including but not limited to): <ul> <li>Support, maintain and proactively monitor the IT Infrastructure, including, servers, switches, backups firewalls and other network devices, both hardware and software based</li> <li>Answer inbound calls from users on the IT support phone line</li> <li>Maintain appropriate records of time, in the IT helpdesk, on all support and project work carried out</li> <li>Perform server and security audits, and system backups and recovery</li> <li>Design, develop and deploy LANs, WANs and wireless networks</li> </ul> <ul> <li>Successful delivery of business projects and BAU administration, support and maintenance</li> <li>Maintain the Microsoft Active Directory environment</li> <li>Maintain and manage Barfoots voice and data lines and systems</li> <li>Plan, manage and implement projects and upgrades to meet individual, team and company objectives</li> <li>Identify opportunities for process and technology improvement</li> <li>Ensure IT documentation and user guides are maintained to the highest quality and accuracy</li> <li>Provide training to users of IT systems and applications</li> <li>Support project delivery, upgrades and testing</li> <li>Provide out of hours support for major incidents as part of an on call rota (approx. 1 week in 7)</li> </ul> Required Knowledge/Experience: <ul> <li>Minimum of 3 - 5 years' experience working in a network / infrastructure support role</li> <li>Proven and demonstrable experience in implementing and supporting IT infrastructure including servers, networks (switches), and security (firewalls)</li> <li>General commercial and operational awareness of impact of business / user requirements</li> <li>Excellent interpersonal, business management and customer-service skills</li> <li>Excellent customer service skills, always striving to exceed expectations and to improve services to meet customer and business needs</li> <li>Good written and verbal communication skills, with the ability to communicate technical terminology to people with limited or no technical understanding</li> <li>Ability to work to tight deadlines</li> <li>Experience of planning and prioritising workload</li> <li>Proactive and solutions driven</li> </ul> Extensive knowledge and proficient in the use of: <ul> <li>Server virtualisation, preferably VMware</li> <li>Microsoft Windows Server 2012 / 2016 / 2019</li> <li>Microsoft Active Directory and Group Policy Management</li> <li>Microsoft Exchange Server</li> <li>Cisco switches including VLAN technology</li> <li>Firewalls, preferably PALO</li> <li>Network printing</li> <li>Network monitoring software</li> <li>Network cabling (including Cat5 termination)</li> </ul> Desired Skills, Experience and Knowledge <ul> <li>Understanding of ITIL Framework</li> <li>Microsoft certifications and Cisco certifications - desirable but not essential</li> <li>HP Server Hardware</li> <li>Microsoft SfB server</li> <li>Microsoft SharePoint</li> <li>Cisco Wireless Lan Controller</li> <li>Understanding or knowledge of ERP systems</li> <li>Understanding of telephony systems</li> </ul> Why Work for Barfoots? <ul> <li>Investors In People Silver Award status.</li> <li>Company pension scheme</li> <li>24/7 Online GP access</li> <li>Life Assurance</li> <li>Employee Assistance Program</li> <li>Benefits Platform</li> <li>Development opportunities</li> <li>Discounted leisure membership</li> <li>Discounted vegetable box scheme</li> <li>Cycle to work scheme</li> <li>Free onsite parking</li> <li>Approved training centre for Highfield qualifications</li> <li>Committed to Sustainability</li> </ul>

IT Infrastructure Support

The Role A great opportunity for a proactive and experienced professional to join our busy IT team. Reporting directly to the Head of IT, you will be responsible for supporting and maintaining the corporate network and server infrastructure. Assisting with the support, management and administration of the business network and IT systems, you will be capable of effective problem resolution and associated software administration. The workflow is fast-paced and requires the ability to respond effectively to change, challenges and priorities. This is an excellent opportunity play a pivotal role in a modern, forward thinking organisation. With excellent communication skills, both written and verbal, you will be a confident and committed team player with a focus on continuous improvement at all times. NO AGENCIES PLEASE Key Responsibilities (including but not limited to): <ul> <li>Support, maintain and proactively monitor the IT Infrastructure, including, servers, switches, backups firewalls and other network devices, both hardware and software based</li> <li>Answer inbound calls from users on the IT support phone line</li> <li>Maintain appropriate records of time, in the IT helpdesk, on all support and project work carried out</li> <li>Perform server and security audits, and system backups and recovery</li> <li>Design, develop and deploy LANs, WANs and wireless networks</li> </ul> <ul> <li>Successful delivery of business projects and BAU administration, support and maintenance</li> <li>Maintain the Microsoft Active Directory environment</li> <li>Maintain and manage Barfoots voice and data lines and systems</li> <li>Plan, manage and implement projects and upgrades to meet individual, team and company objectives</li> <li>Identify opportunities for process and technology improvement</li> <li>Ensure IT documentation and user guides are maintained to the highest quality and accuracy</li> <li>Provide training to users of IT systems and applications</li> <li>Support project delivery, upgrades and testing</li> <li>Provide out of hours support for major incidents as part of an on call rota (approx. 1 week in 7)</li> </ul> Required Knowledge/Experience: <ul> <li>Minimum of 3 - 5 years' experience working in a network / infrastructure support role</li> <li>Proven and demonstrable experience in implementing and supporting IT infrastructure including servers, networks (switches), and security (firewalls)</li> <li>General commercial and operational awareness of impact of business / user requirements</li> <li>Excellent interpersonal, business management and customer-service skills</li> <li>Excellent customer service skills, always striving to exceed expectations and to improve services to meet customer and business needs</li> <li>Good written and verbal communication skills, with the ability to communicate technical terminology to people with limited or no technical understanding</li> <li>Ability to work to tight deadlines</li> <li>Experience of planning and prioritising workload</li> <li>Proactive and solutions driven</li> </ul> Extensive knowledge and proficient in the use of: <ul> <li>Server virtualisation, preferably VMware</li> <li>Microsoft Windows Server 2012 / 2016 / 2019</li> <li>Microsoft Active Directory and Group Policy Management</li> <li>Microsoft Exchange Server</li> <li>Cisco switches including VLAN technology</li> <li>Firewalls, preferably PALO</li> <li>Network printing</li> <li>Network monitoring software</li> <li>Network cabling (including Cat5 termination)</li> </ul> Desired Skills, Experience and Knowledge <ul> <li>Understanding of ITIL Framework</li> <li>Microsoft certifications and Cisco certifications - desirable but not essential</li> <li>HP Server Hardware</li> <li>Microsoft SfB server</li> <li>Microsoft SharePoint</li> <li>Cisco Wireless Lan Controller</li> <li>Understanding or knowledge of ERP systems</li> <li>Understanding of telephony systems</li> </ul> Why Work for Barfoots? <ul> <li>Investors In People Silver Award status.</li> <li>Company pension scheme</li> <li>24/7 Online GP access</li> <li>Life Assurance</li> <li>Employee Assistance Program</li> <li>Benefits Platform</li> <li>Development opportunities</li> <li>Discounted leisure membership</li> <li>Discounted vegetable box scheme</li> <li>Cycle to work scheme</li> <li>Free onsite parking</li> <li>Approved training centre for Highfield qualifications</li> <li>Committed to Sustainability</li> </ul>

A forward-thinking organization in Chichester is looking for a proactive IT professional to support and maintain their corporate network and server infrastructure. The ideal candidate will have 3-5 years of experience in network/infrastructure support, with strong communication skills and a focus on continuous improvement. Responsibilities include monitoring IT infrastructure, responding to user support requests, and managing IT documentation. This role offers various employee benefits and career development opportunities.

4 IT Infrastructure & Networking Jobs in Chichester, UK