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Vacancy NameBusiness ManagerVacancy NoVN1846Employment TypeFull-TimePrimary Work LocationPeople's Partnership - Manhattan Building, CrawleyDescriptionIT Business Manager – 6 months contract About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: This is an opportunity for an experienced IT business manager to join the solution delivery team to lead IT business management processes on behalf of the solution delivery director. IT business management and governance processes include establishing &amp; maintaining team strategic plans, objectives &amp; roadmaps, demand/supply management, reporting &amp; KPI, risks &amp; controls performance, budget and value delivery monitoring, agile delivery monitoring processes, team engagement &amp; communications. • Work with key individuals across the solution delivery and broader IT &amp; change team to create strategy for, establish, maintain and continuously improve business management processes and operations for the solution delivery department • Monitor solution delivery demand management processes from BAU, product and project demand value streams, providing governance and decision-making recommendations to optimise allocation of resources and support leadership in prioritisation decisions. • Establish and operate governance of solution delivery metrics, reporting, scorecards, key performance indicators (KPI) and service level agreements (SLA). • Establish and operate governance of solution delivery risk management and control performance monitoring and attestation/reporting into 2nd line risk governance processes. • Co-ordinate and facilitate 3rd line/Internal audit and external audit activities across the solution delivery function including monitoring findings, follow up actions and associated mapping to control performance. • Custodian of combined solution delivery team engagement and communications plan including combined function capability &amp; development objectives. What we’re looking for: • Strong background in IT business management disciplines or similar business operations roles. • Supplier Management and Stakeholder Management • Manage suppliers and ensure their contributions align with solution objectives. • Coordinate across internal and external stakeholders to maintain alignment and transparency. • Drive Planning requests with the Finance Department • Building capability using SAFIA+ and leading on engagement surveys and people agenda for the function • Experience working within both Agile delivery and waterfall change delivery, particularly in demand management and PMO type roles. • Experience of reporting and dashboard production leveraging tools (e.g. PowerBI). Excel &amp; PowerPoint • Experience of Dev-ops toolsets and PMO toolsets (e.g. Clarity) for managing demand and monitoring delivery. • Experience of operating IT governance including operating cadence, reporting and decision support What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Subsidised restaurant in our Crawley office ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

Manor Royal Business District

Business Manager: People's Partnership

Location: Crawley, United KingdomIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.Thales technology makes it possible for two thirds of planes to take off and land safely. Thales also protects 80% of the world’s payment card transactions and is Europe’s number one supplier of defence electronics. Beyond that our people have made London’s Jubilee and Northern Lines 20% more efficient and have delivered more than 300 air defence radars in 26 countries. We’re a leading name in our markets and a diverse, constantly evolving organisation. Join us.We are currently looking to recruit an&nbsp;End User Support Technician&nbsp;to join our office in&nbsp;Crawley. The role will assist the support of the IT infrastructure covering around 2500 users in a multi- network environment providing desktop support services.Key Responsibilities and Tasks:<ul><li>Provide desktop support (2nd/3rd Line) to user calls, fed via the UK Service Desk / Activity Controllers to EUS staff. (Includes the resolution of incidents up to Priority One level and handling Service Requests from basic Laptop/desktop builds to entire user IT relocation projects).</li><li>Build / rebuild and deployment of desktop / laptop machines in line with “Desktop-on-Demand” procedures and build standards using automated tools (SCCM) and manual processes as necessary.</li><li>Ensure appropriate support is provided within contractual support hours (the minimum hours per week will be 37 – (8hrs Mon to Thu and 5hrs Fri). However, a flexible attitude to work hours is expected and may require evening and weekend work on occasion. The candidate should be available for on-call if required.</li><li>Incident support and troubleshooting of any reported issues raised by a UK based service desk on behalf of users.</li><li>Support and deployment of Smartphone’s - iPhone and Android.</li><li>Support and cover a kiosk-based support solution to troubleshoot IT requests at a drop-in centre based in Templecombe giving the customer flexibility for the support provided.</li></ul>Qualifications, Experience and Skills:<ul><li>Experience working in an IT support environment working directly with users in face-to-face situations. Ability to diagnose faults and think on their feet to find a solution.</li><li>Experience with desktop/laptop environments covering Windows 11, Windows 10, Office applications. Skills with engineering and bespoke desktop applications desirable.</li><li>Ability to interact with users at all levels including senior VIPs. Resilience to challenging feedback and able to show sympathetic but firm and positive responses.</li><li>Teamwork focus, able to work with teams located at other remote sites as required.</li><li>Ability to prioritise and action calls in busy user environment and to take on work delegated by central Service Desk</li><li>Ability to identify and suggest where team and processes could develop and enhance levels of service to users and IS internally</li><li>A highly flexible attitude is required where the ability to take on tasks and travel to other sites in the region at short notice is needed.</li><li>Knowledge of the following: Desktop Support experience (Windows 11 / Windows 10), Fault-Finding and Troubleshooting skills, User Administration, Cisco AnyConnect support, SCCM, Bitlocker, VMware Horizon, Active Directory, Software Installation, Laptop / Desktop / Virtual desktop builds</li></ul>Desirable:<ul><li>Automation tools (such as SCCM)</li><li>Network patching and Cable Tracing</li><li>Hardware Installation/Troubleshooting</li><li>iOS / Android / Phone Support</li><li>Good knowledge of – IP, WINS, DHCP, DNS, Group Policy etc.</li></ul>Security Clearance StatementThis role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance. Please visit the UKSV website for further guidance.To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks.For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency -&nbsp;<a href="https://www.gov.uk/government/organisations/united-kingdom-security-vetting" target="_blank">United Kingdom Security Vetting - GOV.UK (www.gov.uk)</a>In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact <a href="mailto:resourcing.ops@uk.thalesgroup.com" target="_blank">Resourcing Ops</a> for mid to senior roles, or the <a href="mailto:suppearlycar@uk.thalesgroup.com" target="_blank">Early Careers Team</a>&nbsp;for graduate and apprentice roles.Great journeys start here, apply now!

End User Support Technician: Thales

The primary objective of the Portals Senior Delivery &amp; Release Manager is to facilitate delivery on the Portals Application(s) through the requirement elicitation, technical estimation and design, impact assessment, software engineering delivery, release and in-life support of new features/enhancements.The Senior Delivery Manager is also expected to manage and operate the Product Team, interfacing with the Product Owner to ensure that processes and procedures are continually optimised to provide on-going value to the Business and Rentokil Customers.Tasks and Responsibilities● Managing Feature Funnel - working alongside the Product Owner, Portfolio Owner and Business Teams (across regions) to understand feature requests from several stakeholders to agree (with Product Owner) priorities for delivery considering inter-dependent components and/or complementary features and/or wider IT/Product Strategy alignment● Managing and Owning a Product Delivery Roadmap - taking priorities from the Product Owner and working across the team to produce a milestone deliverable/release plan as a baseline, which is maintained and updated regularly to reflect changing priorities and deliverables● Managing Software Development - utilising technical knowledge to challenge and drive team estimation and managing technical dependencies within the team and external to the team to ensure successful and timely delivery of quality software components into the Product. Engages with other domain SMEs as necessary to validate team approaches and provide audit/governance (e.g. InfoSec for security, Enterprise Architecture for solution design, etc.)● Managing Team - utilising Agile delivery experiences to manage the day to day activities of the team, including (but not limited to) running agile ceremonies (standups, planning, grooming, alignment, demos, retros), facilitating workshops, team well-being and the interdependencies of tasks between different team members to ensure alignment to delivery plans● Managing RAIDs - working with the Product team and wider IT organisation to own, manage and maintain a RAID log and proactively action and/or communicate/escalate these to the Product Owner / Portfolio Owner as appropriate and necessary● Managing Releases - ensuring the governance and processes set out at Rentokil are adhered to, including change communication, change control, IT change assessments● Managing Comms - ensuring the Business teams and any applicable other Product teams are engaged and prepared for any Releases into Production and any dependent activities are planned in advance (e.g. smoke testing by downstream products teams). Ensuring the release roadmap is shared and understood by all stakeholders● Managing Suppliers &amp; Budgets - working alongside the Product Owner and Portfolio Owner to manage suppliers and partners engaged in the successful delivery within the Product team, including reviewing budgets, capacity, future demand and burndown to ensure that the team’s throughput is sustainableRequirements:● Has achieved proficiency at Level 5 in any SFIA Skill, OR: Has gained experience (typically five years) working as a constructive user or supplier of information services with significant exposure to, and knowledge of, a major Service provision Skill and the operational flows of the organisation.● Has proven project management and leadership skills. Demonstrates up to date knowledge of the organisation’s business environment, culture, policy framework, organisational relationships, business processes, and reporting procedures.● Displays good inter-personal skills at all levels of contact and in a wide variety of situations, demonstrates the ability to listen and influence, and to relate to customers in their own language.● Demonstrates sound practical knowledge of associated technical disciplines e.g. process re-design, systems development and service delivery. Uses a high level of technical understanding to interpret technical issues for the business and sustain credibility with IT.● Educated to bachelor degree level and holds a relevant professional qualification.Benefits:<ul><li>Competitive salary and bonus scheme</li><li>Hybrid working</li><li>Rentokil Initial Reward Scheme</li><li>23 days holiday, plus 8 bank holidays</li><li>Employee Assistance Programme</li><li>Death in service benefit</li><li>Healthcare</li><li>Free parking</li></ul>At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (<a href="mailto:joanna.sharpe@rentokil-initial.com" target="_blank">joanna.sharpe@rentokil-initial.com</a>) if you need anything Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.&nbsp;

3 IT Infrastructure & Networking Jobs in Crawley, UK