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Location: Crawley, United KingdomIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.Thales technology makes it possible for two thirds of planes to take off and land safely. Thales also protects 80% of the world’s payment card transactions and is Europe’s number one supplier of defence electronics. Beyond that our people have made London’s Jubilee and Northern Lines 20% more efficient and have delivered more than 300 air defence radars in 26 countries. We’re a leading name in our markets and a diverse, constantly evolving organisation. Join us.We are currently looking to recruit an&nbsp;End User Support Technician&nbsp;to join our office in&nbsp;Crawley. The role will assist the support of the IT infrastructure covering around 2500 users in a multi- network environment providing desktop support services.Key Responsibilities and Tasks:<ul><li>Provide desktop support (2nd/3rd Line) to user calls, fed via the UK Service Desk / Activity Controllers to EUS staff. (Includes the resolution of incidents up to Priority One level and handling Service Requests from basic Laptop/desktop builds to entire user IT relocation projects).</li><li>Build / rebuild and deployment of desktop / laptop machines in line with “Desktop-on-Demand” procedures and build standards using automated tools (SCCM) and manual processes as necessary.</li><li>Ensure appropriate support is provided within contractual support hours (the minimum hours per week will be 37 – (8hrs Mon to Thu and 5hrs Fri). However, a flexible attitude to work hours is expected and may require evening and weekend work on occasion. The candidate should be available for on-call if required.</li><li>Incident support and troubleshooting of any reported issues raised by a UK based service desk on behalf of users.</li><li>Support and deployment of Smartphone’s - iPhone and Android.</li><li>Support and cover a kiosk-based support solution to troubleshoot IT requests at a drop-in centre based in Templecombe giving the customer flexibility for the support provided.</li></ul>Qualifications, Experience and Skills:<ul><li>Experience working in an IT support environment working directly with users in face-to-face situations. Ability to diagnose faults and think on their feet to find a solution.</li><li>Experience with desktop/laptop environments covering Windows 11, Windows 10, Office applications. Skills with engineering and bespoke desktop applications desirable.</li><li>Ability to interact with users at all levels including senior VIPs. Resilience to challenging feedback and able to show sympathetic but firm and positive responses.</li><li>Teamwork focus, able to work with teams located at other remote sites as required.</li><li>Ability to prioritise and action calls in busy user environment and to take on work delegated by central Service Desk</li><li>Ability to identify and suggest where team and processes could develop and enhance levels of service to users and IS internally</li><li>A highly flexible attitude is required where the ability to take on tasks and travel to other sites in the region at short notice is needed.</li><li>Knowledge of the following: Desktop Support experience (Windows 11 / Windows 10), Fault-Finding and Troubleshooting skills, User Administration, Cisco AnyConnect support, SCCM, Bitlocker, VMware Horizon, Active Directory, Software Installation, Laptop / Desktop / Virtual desktop builds</li></ul>Desirable:<ul><li>Automation tools (such as SCCM)</li><li>Network patching and Cable Tracing</li><li>Hardware Installation/Troubleshooting</li><li>iOS / Android / Phone Support</li><li>Good knowledge of – IP, WINS, DHCP, DNS, Group Policy etc.</li></ul>Security Clearance StatementThis role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance. Please visit the UKSV website for further guidance.To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks.For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency -&nbsp;<a href="https://www.gov.uk/government/organisations/united-kingdom-security-vetting" target="_blank">United Kingdom Security Vetting - GOV.UK (www.gov.uk)</a>In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact <a href="mailto:resourcing.ops@uk.thalesgroup.com" target="_blank">Resourcing Ops</a> for mid to senior roles, or the <a href="mailto:suppearlycar@uk.thalesgroup.com" target="_blank">Early Careers Team</a>&nbsp;for graduate and apprentice roles.Great journeys start here, apply now!

Manor Royal Business District

End User Support Technician: Thales

The primary objective of the Portals Senior Delivery &amp; Release Manager is to facilitate delivery on the Portals Application(s) through the requirement elicitation, technical estimation and design, impact assessment, software engineering delivery, release and in-life support of new features/enhancements.The Senior Delivery Manager is also expected to manage and operate the Product Team, interfacing with the Product Owner to ensure that processes and procedures are continually optimised to provide on-going value to the Business and Rentokil Customers.Tasks and Responsibilities● Managing Feature Funnel - working alongside the Product Owner, Portfolio Owner and Business Teams (across regions) to understand feature requests from several stakeholders to agree (with Product Owner) priorities for delivery considering inter-dependent components and/or complementary features and/or wider IT/Product Strategy alignment● Managing and Owning a Product Delivery Roadmap - taking priorities from the Product Owner and working across the team to produce a milestone deliverable/release plan as a baseline, which is maintained and updated regularly to reflect changing priorities and deliverables● Managing Software Development - utilising technical knowledge to challenge and drive team estimation and managing technical dependencies within the team and external to the team to ensure successful and timely delivery of quality software components into the Product. Engages with other domain SMEs as necessary to validate team approaches and provide audit/governance (e.g. InfoSec for security, Enterprise Architecture for solution design, etc.)● Managing Team - utilising Agile delivery experiences to manage the day to day activities of the team, including (but not limited to) running agile ceremonies (standups, planning, grooming, alignment, demos, retros), facilitating workshops, team well-being and the interdependencies of tasks between different team members to ensure alignment to delivery plans● Managing RAIDs - working with the Product team and wider IT organisation to own, manage and maintain a RAID log and proactively action and/or communicate/escalate these to the Product Owner / Portfolio Owner as appropriate and necessary● Managing Releases - ensuring the governance and processes set out at Rentokil are adhered to, including change communication, change control, IT change assessments● Managing Comms - ensuring the Business teams and any applicable other Product teams are engaged and prepared for any Releases into Production and any dependent activities are planned in advance (e.g. smoke testing by downstream products teams). Ensuring the release roadmap is shared and understood by all stakeholders● Managing Suppliers &amp; Budgets - working alongside the Product Owner and Portfolio Owner to manage suppliers and partners engaged in the successful delivery within the Product team, including reviewing budgets, capacity, future demand and burndown to ensure that the team’s throughput is sustainableRequirements:● Has achieved proficiency at Level 5 in any SFIA Skill, OR: Has gained experience (typically five years) working as a constructive user or supplier of information services with significant exposure to, and knowledge of, a major Service provision Skill and the operational flows of the organisation.● Has proven project management and leadership skills. Demonstrates up to date knowledge of the organisation’s business environment, culture, policy framework, organisational relationships, business processes, and reporting procedures.● Displays good inter-personal skills at all levels of contact and in a wide variety of situations, demonstrates the ability to listen and influence, and to relate to customers in their own language.● Demonstrates sound practical knowledge of associated technical disciplines e.g. process re-design, systems development and service delivery. Uses a high level of technical understanding to interpret technical issues for the business and sustain credibility with IT.● Educated to bachelor degree level and holds a relevant professional qualification.Benefits:<ul><li>Competitive salary and bonus scheme</li><li>Hybrid working</li><li>Rentokil Initial Reward Scheme</li><li>23 days holiday, plus 8 bank holidays</li><li>Employee Assistance Programme</li><li>Death in service benefit</li><li>Healthcare</li><li>Free parking</li></ul>At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (<a href="mailto:joanna.sharpe@rentokil-initial.com" target="_blank">joanna.sharpe@rentokil-initial.com</a>) if you need anything Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.&nbsp;

Delivery Manager: Rentokil

Lead, develop, and transform the IT infrastructure and security operations at one of the UK's leading fulfilment and logistics providers, with an ambitious growth strategy supported by cutting-edge technology You will be part of a dynamic, innovative environment where your leadership will directly influence customer service, operational efficiency, and scalability. MUST HAVE 3PL EXPERIENCE Location: East Grinstead Hybrid: 2-3 days per week in office Salary: 80k - 90K With multiple warehouse locations across the southeast of England and up to Northampton, the role offers meaningful variety, visibility, and the chance to work at the heart of a growing business. The Opportunity This senior leadership role combines strategic direction with hands-on delivery and offers:<ul><li>Opportunity to Make an Impact: Reshape and enhance the IT infrastructure team, applying your leadership and change management expertise to deliver measurable improvements.</li><li>Autonomy and Flexibility: Evaluate the current environment and recommend and implement changes without unnecessary constraint, allowing you to put your own stamp on the role.</li><li>Exposure to a Growing Business: Join a forward-looking, recently acquired organisation and contribute to its ambitious growth journey.</li><li>Variety of Responsibilities: Oversee infrastructure and security management alongside user support, ensuring a broad and engaging remit.</li><li>Career Development Potential: Reporting directly to the CIO, you will have access to senior leadership, opening doors to further advancement within the organisation.</li><li>Interesting Travel and Site Exposure: Visit various UK sites and engage directly with teams across locations, ideal for someone who enjoys building connections on the ground.</li></ul> Purpose of the Role You will be responsible for the stability, performance, and security of enterprise-wide technology platforms. This role combines strategic planning, operational leadership, and team development to support growth and drive innovation. Key Responsibilities Infrastructure &amp; Cybersecurity<ul><li>Lead the design, implementation, and management of both on-premise and cloud infrastructure.</li><li>Ensure resilience, scalability, and high availability across all operational sites.</li><li>Own and strengthen the organisation's cyber security posture.</li></ul>Service Delivery &amp; Operations<ul><li>Manage the IT Service Desk and infrastructure teams to deliver timely, customer-focused support.</li><li>Drive continual service improvement and root-cause resolution.</li></ul>Strategy &amp; Innovation<ul><li>Shape and deliver the infrastructure roadmap in collaboration with the CIO.</li><li>Identify and implement emerging technologies that enhance performance and security.</li></ul>Leadership &amp; People Development<ul><li>Build and develop a high-performing, collaborative team culture.</li><li>Support team members' personal and professional development.</li></ul>Governance, Risk &amp; Compliance<ul><li>Maintain the infrastructure and security risk register, ensuring compliance with all relevant regulations and policies.</li></ul>Supplier &amp; Stakeholder Management<ul><li>Manage supplier relationships to maximise service quality and value.</li><li>Collaborate with internal stakeholders to align infrastructure with business needs.</li></ul>Budget &amp; Asset Management<ul><li>Manage infrastructure budgets and optimise costs.</li><li>Ensure effective tracking of hardware, software, and cloud assets.</li></ul> About You You will bring:<ul><li>Proven experience in a senior IT infrastructure leadership role within 3PL / Third Party Logistics</li><li>Deep technical knowledge of infrastructure technologies (networks, servers, storage, cloud) and strong cyber security expertise.</li><li>A record of delivering infrastructure projects with tangible business outcomes.</li><li>Excellent leadership, stakeholder engagement, and supplier management skills.</li><li>Financial acumen, including management of CapEx and OpEx budgets.</li><li>Familiarity with ITIL, automation, and DevOps tools is desirable.</li></ul> Apply now or contact Chris Lynes at Spectrum IT Recruitment for more information.Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

3 IT Infrastructure & Networking Jobs in England