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This role focuses on the architecture and technical design of our customer experience (CX) solutions. This includes alltouchpoints across the customer journey, from initial contact to ongoing support, and spans various channels such as voice,web, chat, and mobile. Delivering a seamless and positive CX is crucial for maintaining our market-leading position and driving customer loyalty.&nbsp;Main Tasks:The Technical Architect will play a key role in defining and delivering the technical strategy for our CX solutions. Thisincludes:• Designing and documenting solutions that are customer-centric, scalable, and integrated across various channels.• Selecting and integrating appropriate technologies to enhance the customer journey.• Providing technical leadership and guidance to development teams.• Ensuring adherence to architectural principles and standards.• Collaborating with stakeholders across the business to understand their needs and translate them into technical solutions that improve CX.• Ensure colleagues involved in design activities (eg Business Analysts, Technical Architects) are following best practice design principles in line with the company architectural strategy&nbsp;Purpose of the role:• Define and maintain the technical architecture for our CX solutions.• Design and document solutions for new CX initiatives and enhancements.• Evaluate and select appropriate technologies to enhance the customer journey.• Integrate various platforms and systems, including Genesys, HCL Volt MX, and Google Cloud.• Provide technical guidance and support to development teams.• Ensure adherence to architectural principles and security standards.• Collaborate with stakeholders across the business to gather requirements and feedback.• Monitor and optimize the performance and effectiveness of CX solutions.• Stay up-to-date on emerging technologies and trends in the CX space.Requirements:• Proven experience as a Technical Architect for CX solutions.• Strong understanding of CX principles and best practices.• Experience with Unified Communications platforms (Genesys preferred).• Hands-on experience with Multi-Experience Development Platforms (HCL Volt MX preferred).• Strong understanding of web technologies, including HTML, JavaScript, React, and CSS.• Experience with API gateways (Apigee preferred) and serverless technologies.• Hands-on experience with Google Cloud Platform (GCP) and related services.• Familiarity with Java and database technologies.• Experience with IAM tools (Auth0 preferred) and authentication/authorization protocols.• Knowledge of monitoring tools (Datadog preferred) and performance optimization techniques.• UML documentation• Data Modelling / Design• Architecture frameworks (e.g Togaf)Benefits:&nbsp;<ul><li>Competitive salary and bonus scheme</li><li>Hybrid working</li><li>Rentokil Initial Reward Scheme</li><li>23 days holiday, plus 8 bank holidays</li><li>Employee Assistance Programme</li><li>Death in service benefit</li><li>Healthcare</li><li>Free parking</li></ul>&nbsp;At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.&nbsp;We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (<a href="mailto:joanna.sharpe@rentokil-initial.com" target="_blank">joanna.sharpe@rentokil-initial.com</a>) if you need anything Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.&nbsp;

Manor Royal Business District

Technical Architect - Customer Experience: Rentokil

We are seeking an experienced Infrastructure &amp; Security Analyst to join our IT team. This is a hands on role requiring strong technical expertise across Microsoft cloud and on premises infrastructure, with a particular focus on Azure, Entra ID, Intune, and enterprise security platforms. This is a hybrid position with some on site presence required at our flagship HQ in Worthing. What You'll Be Doing: <ul> <li>Provide 2nd/3rd line technical support for infrastructure and security services</li> <li>Act as a first point of escalation for the IT Service Desk team</li> <li>Manage and support Active Directory and Entra ID (identity and access management, group policies, conditional access, authentication methods).</li> <li>Configure, deploy, and support devices and applications via Microsoft Intune, including application packaging, compliance policies, and device management.</li> <li>Investigate, triage, and respond to security incidents using Microsoft Defender XDR and Microsoft Sentinel.</li> <li>Conduct proactive monitoring and maintenance of infrastructure and security systems, ensuring stability, compliance, and performance.</li> <li>Work with vulnerability management tools to identify, assess, and remediate risks.</li> <li>Collaborate with project teams to deliver new solutions and enhance existing services.</li> <li>Maintain clear documentation of systems, processes, incidents, and changes.</li> <li>Contribute to the continuous improvement of IT and security operations, recommending enhancements where appropriate.</li> </ul> What Experience &amp; Skills You Need: <ul> <li>Proven experience in an Infrastructure or Security Support or Analyst role (not entry level).</li> <li>Strong knowledge of Microsoft Azure (compute, storage, networking, RBAC).</li> <li>Hands on experience with Active Directory &amp; Entra ID (hybrid identity, conditional access, MFA).</li> <li>Practical knowledge of Intune (device enrolment, configuration profiles, application packaging/deployment).</li> <li>Experience with Microsoft Defender (Endpoint, Office 365, Identity) and Microsoft Sentinel (incident analysis, KQL queries).</li> <li>Good understanding of ITIL processes (incident, problem, change management).</li> <li>Experience providing second and third line support within a complex IT environment.</li> <li>Strong troubleshooting and analytical skills.</li> <li>Excellent communication skills, with the ability to explain technical issues to both technical and non technical stakeholders.</li> </ul> What We Can Offer You: <ul> <li>Private Healthcare (access to remote GP &amp; Counselling) for peace of mind</li> <li>On site Parking for convenience and cost efficiency</li> <li>Annual Wellbeing Reimbursement to care for your mind and body</li> <li>Pension Plan to secure your future</li> <li>Cycle to work Scheme to stay active and eco friendly</li> <li>Enhanced Parental Pay to support new families</li> <li>Referral Bonus to benefit from recommending talent</li> <li>Proactive and self motivated, with a continuous improvement mindset.</li> <li>Strong problem solving ability and a structured approach to incident response.</li> <li>Collaborative team player who can also work independently.</li> <li>Able to prioritise effectively in a fast paced environment.</li> </ul>

IT Infrastructure & Security Analyst

A forward-thinking organization in Chichester is looking for a proactive IT professional to support and maintain their corporate network and server infrastructure. The ideal candidate will have 3-5 years of experience in network/infrastructure support, with strong communication skills and a focus on continuous improvement. Responsibilities include monitoring IT infrastructure, responding to user support requests, and managing IT documentation. This role offers various employee benefits and career development opportunities.

3 IT Infrastructure & Networking Full time Jobs