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This role focuses on the architecture and technical design of our customer experience (CX) solutions. This includes alltouchpoints across the customer journey, from initial contact to ongoing support, and spans various channels such as voice,web, chat, and mobile. Delivering a seamless and positive CX is crucial for maintaining our market-leading position and driving customer loyalty.Main Tasks:The Technical Architect will play a key role in defining and delivering the technical strategy for our CX solutions. Thisincludes:• Designing and documenting solutions that are customer-centric, scalable, and integrated across various channels.• Selecting and integrating appropriate technologies to enhance the customer journey.• Providing technical leadership and guidance to development teams.• Ensuring adherence to architectural principles and standards.• Collaborating with stakeholders across the business to understand their needs and translate them into technical solutions that improve CX.• Ensure colleagues involved in design activities (eg Business Analysts, Technical Architects) are following best practice design principles in line with the company architectural strategyPurpose of the role:• Define and maintain the technical architecture for our CX solutions.• Design and document solutions for new CX initiatives and enhancements.• Evaluate and select appropriate technologies to enhance the customer journey.• Integrate various platforms and systems, including Genesys, HCL Volt MX, and Google Cloud.• Provide technical guidance and support to development teams.• Ensure adherence to architectural principles and security standards.• Collaborate with stakeholders across the business to gather requirements and feedback.• Monitor and optimize the performance and effectiveness of CX solutions.• Stay up-to-date on emerging technologies and trends in the CX space.Requirements:• Proven experience as a Technical Architect for CX solutions.• Strong understanding of CX principles and best practices.• Experience with Unified Communications platforms (Genesys preferred).• Hands-on experience with Multi-Experience Development Platforms (HCL Volt MX preferred).• Strong understanding of web technologies, including HTML, JavaScript, React, and CSS.• Experience with API gateways (Apigee preferred) and serverless technologies.• Hands-on experience with Google Cloud Platform (GCP) and related services.• Familiarity with Java and database technologies.• Experience with IAM tools (Auth0 preferred) and authentication/authorization protocols.• Knowledge of monitoring tools (Datadog preferred) and performance optimization techniques.• UML documentation• Data Modelling / Design• Architecture frameworks (e.g Togaf)Benefits:<ul><li>Competitive salary and bonus scheme</li><li>Hybrid working</li><li>Rentokil Initial Reward Scheme</li><li>23 days holiday, plus 8 bank holidays</li><li>Employee Assistance Programme</li><li>Death in service benefit</li><li>Healthcare</li><li>Free parking</li></ul>At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (<a href="mailto:joanna.sharpe@rentokil-initial.com" target="_blank">joanna.sharpe@rentokil-initial.com</a>) if you need anything Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.&nbsp;

Manor Royal Business District

Technical Architect - Customer Experience: Rentokil

Procurement supply chain Interim and permanent recruiters Interim Procurement/Contracts Manager- Networking and Electrical Equipment Interim Procurement/Contract Manager opportunity. Initial 3 months but likely to extend. Experience of complex contract management. Supporting a digital infrastructure project . Our client is an expert in the digital infrastructure field, and are looking for an experienced contract manager to join them on an initial 3 month contract to support an important project. Qualifications <ul> <li>Complex contract management experience, including contract drafting and negotiation with customers and suppliers.</li> <li>Excellent relationship building skills (Customer and Supply base).</li> </ul> Responsibilities <ul> <li>Evaluate and execute new supply chain contract and commercial negotiations against technical specifications;</li> <li>Undertake customer and supply chain contract reviews to maximise value.</li> <li>Complete general procurement activities; conducting formal RFPs focusing on success with quality, availability and budget, but ensuring contracts are in place for warranty periods and liability.</li> <li>Work to and understand the importance of deadlines.</li> </ul> Hybrid working with 3 day a week in the London office. There may be some travel to sites. Apply Now: Take the next step in your career with this exciting Interim Procurement lead role. Apply via the site or contact Karen Lakeron (0).

Interim Procurement/Contracts Manager- Networking and Electrical Equipment

A recruitment firm specializing in procurement is seeking an experienced Interim Procurement/Contracts Manager to support a digital infrastructure project. This role is initially for 3 months with the possibility of extension. The ideal candidate will have experience in complex contract management and excellent relationship-building skills. The position involves hybrid working, with 3 days a week in the office and occasional site travel. This is a great opportunity to take the next step in your career within a dynamic environment.

Hybrid Interim Procurement & Contracts Lead - Networking

The Role A great opportunity for a proactive and experienced professional to join our busy IT team. Reporting directly to the Head of IT, you will be responsible for supporting and maintaining the corporate network and server infrastructure. Assisting with the support, management and administration of the business network and IT systems, you will be capable of effective problem resolution and associated software administration. The workflow is fast-paced and requires the ability to respond effectively to change, challenges and priorities. This is an excellent opportunity play a pivotal role in a modern, forward thinking organisation. With excellent communication skills, both written and verbal, you will be a confident and committed team player with a focus on continuous improvement at all times. NO AGENCIES PLEASE Key Responsibilities (including but not limited to): <ul> <li>Support, maintain and proactively monitor the IT Infrastructure, including, servers, switches, backups firewalls and other network devices, both hardware and software based</li> <li>Answer inbound calls from users on the IT support phone line</li> <li>Maintain appropriate records of time, in the IT helpdesk, on all support and project work carried out</li> <li>Perform server and security audits, and system backups and recovery</li> <li>Design, develop and deploy LANs, WANs and wireless networks</li> </ul> <ul> <li>Successful delivery of business projects and BAU administration, support and maintenance</li> <li>Maintain the Microsoft Active Directory environment</li> <li>Maintain and manage Barfoots voice and data lines and systems</li> <li>Plan, manage and implement projects and upgrades to meet individual, team and company objectives</li> <li>Identify opportunities for process and technology improvement</li> <li>Ensure IT documentation and user guides are maintained to the highest quality and accuracy</li> <li>Provide training to users of IT systems and applications</li> <li>Support project delivery, upgrades and testing</li> <li>Provide out of hours support for major incidents as part of an on call rota (approx. 1 week in 7)</li> </ul> Required Knowledge/Experience: <ul> <li>Minimum of 3 - 5 years' experience working in a network / infrastructure support role</li> <li>Proven and demonstrable experience in implementing and supporting IT infrastructure including servers, networks (switches), and security (firewalls)</li> <li>General commercial and operational awareness of impact of business / user requirements</li> <li>Excellent interpersonal, business management and customer-service skills</li> <li>Excellent customer service skills, always striving to exceed expectations and to improve services to meet customer and business needs</li> <li>Good written and verbal communication skills, with the ability to communicate technical terminology to people with limited or no technical understanding</li> <li>Ability to work to tight deadlines</li> <li>Experience of planning and prioritising workload</li> <li>Proactive and solutions driven</li> </ul> Extensive knowledge and proficient in the use of: <ul> <li>Server virtualisation, preferably VMware</li> <li>Microsoft Windows Server 2012 / 2016 / 2019</li> <li>Microsoft Active Directory and Group Policy Management</li> <li>Microsoft Exchange Server</li> <li>Cisco switches including VLAN technology</li> <li>Firewalls, preferably PALO</li> <li>Network printing</li> <li>Network monitoring software</li> <li>Network cabling (including Cat5 termination)</li> </ul> Desired Skills, Experience and Knowledge <ul> <li>Understanding of ITIL Framework</li> <li>Microsoft certifications and Cisco certifications - desirable but not essential</li> <li>HP Server Hardware</li> <li>Microsoft SfB server</li> <li>Microsoft SharePoint</li> <li>Cisco Wireless Lan Controller</li> <li>Understanding or knowledge of ERP systems</li> <li>Understanding of telephony systems</li> </ul> Why Work for Barfoots? <ul> <li>Investors In People Silver Award status.</li> <li>Company pension scheme</li> <li>24/7 Online GP access</li> <li>Life Assurance</li> <li>Employee Assistance Program</li> <li>Benefits Platform</li> <li>Development opportunities</li> <li>Discounted leisure membership</li> <li>Discounted vegetable box scheme</li> <li>Cycle to work scheme</li> <li>Free onsite parking</li> <li>Approved training centre for Highfield qualifications</li> <li>Committed to Sustainability</li> </ul>

IT Infrastructure Support

A forward-thinking organization in Chichester is looking for a proactive IT professional to support and maintain their corporate network and server infrastructure. The ideal candidate will have 3-5 years of experience in network/infrastructure support, with strong communication skills and a focus on continuous improvement. Responsibilities include monitoring IT infrastructure, responding to user support requests, and managing IT documentation. This role offers various employee benefits and career development opportunities.

5 IT Infrastructure & Networking Full time Jobs