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At Elekta, we are united by a clear purpose: to improve, prolong and save lives. Our advanced oncology and radiotherapy software solutions are used globally to treat cancer and brain disorders. Now, we’re looking for a Field Software Support Specialist to join our high-performing team – someone who thrives in dynamic environments and is passionate about supporting technology that truly matters.As a Field Software Support Specialist, you will serve as the central point of contact for service-related matters concerning Elekta software and third-party integrations within your region. You’ll manage and resolve technical issues in complex clinical IT environments, deliver first-level training, and ensure outstanding customer satisfaction through proactive and responsive support.What you’ll do at Elekta<ul><li>Act as the primary contact for customers on all service-related software issues.</li><li>Troubleshoot and resolve issues in Windows Server and SQL-based environments (remote &amp; on-site)</li><li>Proactively monitor systems and perform preventative support.</li><li>Handle technical inquiries via phone and manage prioritization and planning of service tasks.</li><li>Document incidents, actions, and resolutions per Elekta and local compliance standards.</li><li>Communicate clearly with both internal teams and external stakeholders.</li><li>Escalate complex issues and ensure timely resolution</li><li>Provide first-level software training to local hardware service teams.</li><li>Champion customer satisfaction and propose improvements</li><li>Maintain ongoing dialogue with Sales and Service Management regarding customer insights.</li></ul>What You Bring<ul><li>Completed studies in a field of information technology or similar engineering sciences.</li><li>Experience with troubleshooting Windows client and server operating systems, virtualization and remote access tools, Citrix, networking configuration, troubleshooting, and Microsoft SQL installation/configuration is essential.</li><li>Experience in medical imaging, linear accelerators and/or clinical use of radiotherapy products is desirable.</li><li>Experience in a support environment is desirable.</li><li>Excellent knowledge of local language and good knowledge of English, both written and spoken.</li><li>Strong analytical skills with an excellent feel for dynamically changing situations and priorities.</li><li>Interest and curiosity in acquiring knowledge independently.</li><li>Strong communication skills and enjoy interacting with people.</li><li>High degree of self-organization, ability to work in a team and personal responsibility</li><li>Exceptional self-motivation and flexibility.</li><li>Able to travel up to 20% in the assigned territory.</li></ul>We encourage you to apply even if you don’t meet every requirement—your unique skills and experiences might be exactly what we're looking for!&nbsp;Why should you join Elekta?In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. You will be part of our international innovative team and given the opportunity to learn and develop.&nbsp;Hiring process We are looking forward to hearing from you! Apply by submitting your application and resumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.Your Elekta contactFor questions, please contact the responsible Global Talent Acquisition Partner, Nidhi Pousette, <a href="mailto:nidhi.pousette@elekta.com" target="_blank">nidhi.pousette@elekta.com</a>.We are an equal opportunity employerWe evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, disability, veteran status, or any other status protected by law in the locations where Elekta operates.About ElektaHere at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work

Manor Royal Business District

Field Software Support Specialist: Elekta

At Universal Quantum, we are creating the impossible. Together, we are building truly impactful quantum computers. We are looking to hire an ITC professional to be the first point of contact for our team's IT needs, ensuring smooth day-to-day operations while contributing to broader IT, network, system and security initiatives. Passionate about technology and excited to grow in a fast-paced, cutting-edge environment? We may be the right place for you-get in touch! What You'll Accomplish <ul><li>Serve as the first line of IT support for 100 hybrid working employees (domestic &amp; international), resolving hardware, software, network and system issues.</li></ul> <ul><li>Leverage ITSM systems to log, track, manage and resolve incidents/requests promptly, ensuring high-quality service delivery.</li></ul> <ul><li>Manage and optimise our IT infrastructure (e.g., network connectivity, VPNs, firewalls, physical/virtual servers) in collaboration with the senior IT staff</li></ul> <ul><li>Provision, configure, and maintain IT equipment such as laptops, monitors, printers, and meeting room technology.</li></ul> <ul><li>Onboard new employees, including device procurement, account setup, device configuration, and IT induction sessions.</li></ul> <ul><li>Maintain and update an accurate inventory of IT assets, software licences, and hardware.</li></ul> <ul><li>Contribute to IT security initiatives, including endpoint management, patching, and ensuring compliance with company policies.</li></ul> <ul><li>Collaborate with senior IT staff to implement and improve security practices, such as monitoring for potential threats and addressing vulnerabilities.</li></ul> <ul><li>Leverage existing/recommend new tools or processes to enhance IT efficiency and security.</li></ul> <ul><li>Proactively identify and suggest ways to improve IT processes and user experience.</li></ul> The 3 Most Critical Attributes We'll Use to Compare Candidates <ol><li>Passion for IT, providing excellent support, and a desire to take on additional responsibilities in areas like IT security and local/wide area networking.</li><li>Problem-solving mindset: resourceful and able to troubleshoot complex issues while maintaining a user-focused approach.</li><li>Excellent communication skills: clear and approachable, capable of breaking down technical concepts for non-technical staff.</li></ol> Must-have Skills <ul><li>At least 3 years of professional experience including system/network administration, IT service desk or ITSM support.</li><li>Linux expertise (workstation &amp; server; Red Hat/CentOS, Debian/Ubuntu) including Core System Administration (Deep OS understanding, User/Group management, Package management, Networking), Scripting/Automation &amp; Troubleshooting/Maintenance. </li><li>Strong understanding of networking fundamentals and troubleshooting (e.g., IP, DNS, DHCP, VPNs, Firewall Policies, VLANs, WANs)</li><li>Familiarity with endpoint security practices (e.g., antivirus, encryption, patch management).</li><li>Experience with virtualization (administrating bare metal hypervisors) and virtual machine management</li><li>Experience with IT security tools or practices, such as SIEM, MFA, or vulnerability management.</li><li>Strong knowledge of Windows, and client-side productivity tools (e.g., Microsoft 365).</li><li>MS 365 administration (eg., user account creation, group management, SharePoint/teams access control, Teams Rooms)</li><li>Experience remote support tools.</li><li>Excellent organisational skills, attention to detail, and ability to prioritise in a dynamic environment.</li><li>Strong interest in learning and applying best practices in IT security and infrastructure.</li><li>Excited at the idea of taking on additional responsibility, including new training if appropriate</li></ul> Nice-to-have Skills <ul><li>Certifications such as MCP or equivalent.</li><li>Experience using Atlassian JIRA</li><li>Exposure to cloud platforms (e.g., AWS, Azure, or Google Workspace)</li><li>Familiarity with Version Control systems (Gitlab), DevOps and engineering R&amp;D environments</li><li>Understanding of quantum computing or curiosity about the field.</li></ul> Please feel encouraged to apply even if you don't match all the requirements of our job description. We would love to receive your application, even if you think you're only a partial match to the profile we are looking for. Competitive salary, equity options, flexible holiday allowance (a minimum of 28 days), flexible and remote working options, 10% matching pension, generous parental support policy, private health/dental insurance, and relocation support.

IT Support Engineer

Reporting to the IT Manager, you will be resolving 1st line incidents and work requests driving a first time fix ethos as well as escalating tickets to senior staff or third party providers. You will be responsible for answering incoming requests for support and either resolving the problem quickly or handing the request to the right ownership. 1st Line Support <ul><li>Ensure timely response &amp; resolution of customer incidents and service requests are carried out with business agreed SLAs.</li><li>Maintain a high standard of customer service to deliver this support to our business.</li><li>Create, log, update, prioritise and resolve incidents or service requests.</li><li>Support and collaborate with colleagues, sharing workload and knowledge.</li><li>Work with the IT Team on improvements to the services we provide.</li><li>Providing 1st line support in areas such as:</li><li>Office 365 administration and troubleshooting including MFA</li><li>Installation and diagnosis of company approved software.</li><li>Supporting projects regional office and site print solutions.</li><li>Investigation and triage of network faults</li><li>Hardware &amp; Software troubleshooting</li><li>Triage incidents and reassign them via agreed escalation paths as required</li><li>Poly Video Conferencing via Teams Provisioning</li><li>Strong network fundamentals including VPN troubleshooting.</li><li>Azure Entra ID/Active Directory Administration</li><li>Intune Administration</li><li>Knowledge Management creation and maintenance</li><li>Server Fundamentals</li><li>Proactive awareness and alerting of:</li><li>New software requests.</li><li>Security breaches.</li></ul> Key Relationships <ul><li>IT Manager, Head of IT &amp; Cyber Security</li></ul>

1st Line IT Support Engineer

2nd Line IT Support Engineer Burgess Hill Up to £35,000 + Hybrid!We re working with a leading Microsoft Cloud specialist based in Burgess Hill, who are looking for a talented 2nd Line IT Support Engineer to join their growing team.You ll be supporting a wide range of technologies including Microsoft 365, Azure, Veeam, VMware, and more within a fast-paced, cloud-first MSP environment. This is a great opportunity for someone ready to step up, take ownership, and develop their IT career.Tech Stack:Windows Server / VMware / Hyper-VMicrosoft 365 &amp; AzureNetworking Firewalls, Routers, SwitchesVeeam Backup / Intune MDMMSP experience (desirable)What You Get:Salary up to £35,000Hybrid working after probationPrivate healthcare &amp; pensionPaid certifications &amp; trainingClear career progressionThe client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to com.SER-IN

2nd Line IT Support Engineer

Our client, an established MSP, are currently recruiting for a 1st Line Support Technician to join their growing team. Working for an MSP, the 1st Line Support Technician will gain access to supporting a wide range of technologies and clients.Key responsibilities for the 1st Line Support Technician<ul><li>Manage multiple tickets and projects</li><li>Assisting technical support requests within the team.</li><li>Keeping the IT documentation up to date</li><li>Meet and exceed SLAs</li><li>Ensure good communication with both customers and staff</li><li>Direct reporting and working closely with the senior management team.</li><li>This is an office-based role. Some onsite works where required.</li><li>Occasional overtime offered</li></ul>Key Experience for the 1st line Support Technician<ul><li>Ability to work independently and as part of a team.</li><li>Working in a pressurised environment handling multiple tickets and incoming requests</li><li>Exceptional customer service skills and engagement.</li><li>Minimum 1 year working within an MSP</li><li>1st Line Service desk experience</li><li>Experience of working with Microsoft technologies</li></ul> Please apply as directed!

1st Line Support Technician

<ul><li>Position: IT Support Engineer</li><li>Salary: £27,000 - £30,000 per year plus good company benefits</li><li>Location: Burgess Hill, West Sussex</li><li>Hours: Monday - Friday, 9:00am - 5:30pm - office based role</li><li>Role based in Burgess Hill. There is plenty of free street parking very close to the office and the company is located a short walk from the nearest mainline railway station and close to bus links too.</li></ul>We are very pleased to be working alongside our successful and highly reputable IT support client as they seek to recruit an additional Support Engineer to join their team at their modern offices in Burgess Hill. My client provides IT support and services for a wide range of clients and technologies.This role is full time (Monday-Friday ) and offers a rare opportunity to join a great business and to work within an excellent team.Duties will include:<ul><li>Act as point of contact for phone calls and emails from clients regarding IT issues and queries.</li><li>Receiving, logging and managing requests from clients via telephone and email.</li><li>Microsoft 365 Administration and maintenance.</li><li>Trouble-shoot IT related problems on software and hardware</li><li>Trouble-shoot network issues</li><li>Log all requests on the call logging system.</li><li>Take ownership of user problems and follow up the status of issues on behalf of the user, whilst communicating progress in a timely manner.</li><li>Maintain a high degree of customer service for all support queries</li><li>Creating user accounts, resetting passwords etc.</li><li>Onsite Customer support if and when required</li><li>To arrange for external technical support with 3rd parties if issues can't be resolved in house.</li></ul>Experience, competencies and knowledge required:<ul><li>Basic Active Directory / M365 knowledge.</li><li>Good experience of providing technical IT support</li><li>Experience within 1st line IT support / helpdesk</li></ul>This is an excellent opportunity to use your skills and experience gained within an IT support / helpdesk type role, working as a key part of a friendly and busy team.For more information regarding this new and exciting IT Support Engineer opportunity please apply now! Short-listing will take place soon - don't miss out!Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

First Recruitment Services

Our client, a Microsoft Cloud partner, is currently recruiting for a 2nd Line Service Desk Technician to join their growing team. The 2nd Line Service Desk Technician will ideally have a background working for an MSP previously. this is a fantastic opporuntiy to support a wide range of Microsfot products! The 2nd Line Service Desk Technician will be responsible for providing remote and onsite support to a range of clients.Key Experience for the 2nd Line Service Desk Technician<ul><li>Experience in an IT Service Desk Environment</li><li>Good customer awareness, ability to manage customer expectations.</li><li>Excellent problem-solving skills</li><li>Office 365</li><li>Azure Active Directory</li><li>Azure including Virtual servers and Intune/Endpoint Manager</li><li>SharePoint Online</li><li>Exchange Online</li><li>Exchange Hybrid with 365</li><li>Windows 10/11</li><li>Windows Server 2012R2/2016/2019/2022</li><li>Backup Solutions - (Acronis, Azure Backups)</li><li>Active Directory</li><li>Networking and Firewall Configuration (Palo Alto, UDM Pro, Draytek etc)</li><li>Wifi - Unifi</li><li>VPNs - IPSEC/PPTP/SSL/SSTP &amp; Azure VPN</li><li>DHCP, DNS, Group Policies</li></ul>Please apply as directed!

2nd Line Support Engineer

We are very pleased to be working alongside our successful and highly reputable IT support client as they seek to recruit an additional Support Engineer to join their team at their modern offices in Burgess Hill. My client provides IT support and services for a wide range of clients and technologies. This role is full time (Mon-Fri (Apply online only and offers a rare opportunity to join a great business and to work within an excellent team IT Support Engineer Full time permanent role Mon-Fri 9:00am - 5:30pm - office based role Burgess Hill There is plenty of free street parking very close to the office and the company is located a short walk from the nearest mainline railway station and close to bus links too. Salary £27000-£35000 per year plus good company benefits. This is an excellent opportunity to use your skills and experience gained within an IT support / helpdesk type role, working as a key part of a friendly and busy team Duties will include: Act as point of contact for phone calls and emails from clients regarding IT issues and queries. Receiving, logging and managing requests from clients via telephone and email. Microsoft 365 Administration and maintenance. Trouble-shoot IT related problems on software and hardware Trouble-shoot network issues Log all requests on the call logging system. Take ownership of user problems and follow up the status of issues on behalf of the user, whilst communicating progress in a timely manner. Maintain a high degree of customer service for all support queries Creating user accounts, resetting passwords etc. Onsite Customer support if and when required To arrange for external technical support with 3rd parties if issues can't be resolved in house. Experience, competencies and knowledge required: Basic Active Directory / M365 knowledge. Good experience of providing technical IT support Experience within 1st line IT support / helpdesk For more information regarding this new and exciting IT Support Engineer opportunity please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

Helpdesk Team Leader - Linux My client, a leader in their field are seeking an experienced Helpdesk Team Leader with a strong Linux background to join and lead their team based in Sussex on a permanent basis. The successful candidate will be responsible for managing and executing tasks related to IT infrastructure and systems administration. This includes overseeing internal staff and resources involved in the installation, configuration, support, and maintenance of IT software, hardware systems, data/voice networks, and internal databases. Candidates must have the following skills / experience: <ul> <li>Knowledge of Data Centre hardware.</li> <li>Understanding of Network technology.</li> <li>Linux experience.</li> <li>Zabbix (or equivalent) monitoring system.</li> <li>Jira</li> </ul> This role will require 5 days a week on site. CVs to Nick ASAP for immediate review.

9 IT Support & Help Desk Full time Jobs