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Vacancy NameIT Service Support ManagerVacancy NoVN1893Employment TypeFull-TimePrimary Work LocationPeople's Partnership - Manhattan Building, CrawleyDescriptionIT Service Support Manager About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Responsible for overseeing the day-to-day operations of the IT Service Desk and IT Application Support teams, ensuring the delivery of high-quality first-line and second line support to all users across the organisation. The manager leads a team of Application Support engineers and Service Desk Analysts ensuring the stability, performance and usability of business-critical applications and services, coordinating with internal stakeholders and working closely with third-party vendors. • Manage the daily operations of the IT Service Desk, ensuring efficient handling of incidents, service requests, and queries. • Ensure consistent application of ITIL processes such as Incident Management, Asset Management, Request Fulfilment, and Problem Management. • Act as an escalation point for complex or high-impact application issues. • Ensure root cause analysis is conducted for recurring problems and that permanent fixes are implemented. • Support internal and external audits by providing evidence and documentation as required. • Lead, mentor, and develop team to deliver exceptional support. • Engage in annual financial planning cycle and ensure delivery within allocated budget What we’re looking for: • Proven experience managing an IT Service Desk on similar support function • Proven ITIL Service Management exposure • Experience with ITSM Tools (e.g. ServiceNow) • Strong leadership, communication, and stakeholder management skills. • Familiarity with ISO27001 compliance and audit requirements • Proactive and adaptable, with a continuous improvement mindset. • Knowledge of Microsoft 365, Active Directory, and common enterprise applications. What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Subsidised restaurant in our Crawley office ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

Manor Royal Business District

IT Service Support Manager: People's Partnership

This is a fantastic chance to step into a role where what you do genuinely makes a difference to people s day. As an IT Support Technician, you ll be the first-person clients turn to when something stops working and the one who gets them moving again with confidence and clarity. What s in it for you <ul> <li>Join a small, welcoming team where you ll be supported as you learn and develop</li> <li>Build hands-on experience across a wide mix of technologies</li> <li>Gain exposure to wider industry networks and events</li> <li>Real opportunities to grow your career as your skills expand</li> </ul> What you ll be getting stuck into as an IT Support Technician <ul> <li>Logging incoming technical queries and resolving them efficiently</li> <li>Handling device setup, including laptop builds and configurations</li> <li>Assisting colleagues on larger project work when required</li> <li>Troubleshooting connectivity, hardware and software issues</li> <li>Keeping clear records to ensure smooth follow-up and resolution</li> </ul> What you ll bring to the table as an IT Support Technician <ul> <li>Previous experience in a first-line or technical support environment</li> <li>Confidence communicating with users by phone and in-person</li> <li>A proactive, problem-solving mindset focused on positive outcomes</li> <li>A full UK driving licence (or plans to obtain one soon)</li> </ul> This is a full-time, office-based role (Uckfield) with the potential for occasional home working. They are open to offering slightly reduced hours if required for example to fit around child-care responsibilities. If you re ready to take the next step and grow as an IT Support Technician, send your application today we d love to hear from you. Their aim is to create a workplace built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. They encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

IT Support Technician

Job Title: IT Systems Support / Entry Level IT Systems RoleLocation: Uckfield, East Sussex. Driver required.Salary: 25,000 - 29,000 per annum DOEBenefits: 20days annual leave + Bank Holidays, Parking, Pension, Social Team Events, Casual Dress, Company Sickness Pay Contract Details: Permanent, Full-time. 9-5.30pm Monday - Friday. On site.Our client, a growing software business, based in Uckfield, is offering an excellent opportunity for an additional IT Support Technician to join their dedicated team with training. As an integral part of the IT support team, you will provide telephone and on-site assistance to customers nationwide, resolving various software and hardware technology issues.This full-time role will allow you to expand and develop your practical IT knowledge while working collaboratively with a motivated and friendly team. We are looking for individuals with excellent communication skills, a quick learning ability, and a friendly and concise approach.Responsibilities:<ul><li>Provide remote technical assistance regarding bespoke business management software systems to client's existing customers.</li><li>Provide technical support to existing customers in use of a bespoke eCommerce platform</li><li>Administer basic SQL databases.</li><li>Assist and train existing customers on-site when required.</li><li>Install, configure, and diagnose desktop PCs and servers.</li><li>Manage client, server, and network security.</li><li>Configure and support multi-site LAN, WAN, and VOIP systems.</li><li>Offer technical support for our client's bespoke eCommerce platform.</li></ul>As part of your role, you will have the opportunity to remotely assist existing customers with their business management software systems, both on desktop and mobile platforms. Additionally, you will administer basic SQL databases and provide on-site technical assistance and training when necessary.Skills Required:To excel in this position, knowledge and experience in Microsoft client/server environments, Microsoft SQL, and networking technologies are advantageous. Our ideal candidate is bright, driven, and energetic, with a passion for learning and technology.An IT qualification/education or previous working experience in an IT role is preferred, as it demonstrates your commitment to the field.Occasional overnight stays might be required for customer visits outside the local area, so having a driving licence and access to a car is essential.Join our client's team and seize this exciting opportunity to enhance your skills and contribute to their ongoing success.Want to apply?If you're ready to take the next step in your IT / Software Support career and work in a dynamic and supportive environment, apply now online with your most up to date CV for consideration.Or send your CV in confidence to (url removed).This role is being managed by Debbie Foster - Office Angels - Tunbridge Wells - (phone number removed).Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

3 IT Support & Help Desk Full time Jobs