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Role - IT Support Engineer Salary - Up to GBP 28000 Location - Worthing Benefits - Great Pension, Holidays and career developmentAre you an IT Helpdesk professional ready to take the next step in your career? Join our dynamic team as an IT Support Specialist and play a key role in our organisation's success.Key Responsibilities: Service Desk Expertise: Use your extensive experience with IT Service Desk tools to provide exceptional support to colleagues, both individually and in small groups. Security Focus: Utilise your deep knowledge of IT/Cyber security practices to identify and address security threats and breaches effectively. Collaborative Resolution: Partner with 3rd party suppliers to resolve issues efficiently and ensure seamless operations. Resource Planning: Apply your proven experience in IT resource planning to optimise our IT infrastructure. Risk Management: Identify, assess, control, and mitigate operational risks with a strategic approach.Technical Skills: Proficient in managing Microsoft Active Directory, Share Point, Exchange Server, and Office 365 (including Microsoft Teams). Experienced in MS Windows 10 desktop and application support. Intune, Entra, Autopilot Exceptional diagnostic, problem-solving, and troubleshooting skills. Skilled in the support and configuration of tablets, laptops, desktops, and mobile devices. Competent in using Remote Control Software/VPN and basic network troubleshooting.Customer Focus: Demonstrate a strong customer-centric approach in all activities. Exhibit a proactive Can-do attitude in service provision. Commit to delivering value for money.Additional Benefits: Flexible Hybrid Working Comprehensive induction program and ongoing personal developmentJoin us and become part of a forward-thinking organisation where your skills and experience will be valued and nurtured. Apply today and make your next career move with us!

IT Support Engineer

Helpdesk Team Leader - Linux My client, a leader in their field are seeking an experienced Helpdesk Team Leader with a strong Linux background to join and lead their team based in Sussex on a permanent basis. The successful candidate will be responsible for managing and executing tasks related to IT infrastructure and systems administration. This includes overseeing internal staff and resources involved in the installation, configuration, support, and maintenance of IT software, hardware systems, data/voice networks, and internal databases. Candidates must have the following skills / experience: <ul> <li>Knowledge of Data Centre hardware.</li> <li>Understanding of Network technology.</li> <li>Linux experience.</li> <li>Zabbix (or equivalent) monitoring system.</li> <li>Jira</li> </ul> This role will require 5 days a week on site. CVs to Nick ASAP for immediate review.

Helpdesk Team Leader - Linux

1st Line Support Helpdesk Technician 25,000 basicFull training programmeMonday to FridayRegular team socialsPension22 days hols + bank holidays<ul><li>Are you seeking a 1st line support role within a dedicated Helpdesk Team, with future potential to move into a 2nd and 3rd line position?</li><li>Would you be keen to be one of the first points of contact for any client enquiries / queries regarding their on-line experience issues?</li><li>Do you want to work for an employer who provides a perfect balance of work and fun - but always professional?</li></ul>This is a genuine chance to get your feet under the table, gain first class training, and become part of a fantastic company, where you'll be assisting and guiding clients through a series of tasks or troubleshooting, using diagnostic tests and remote access to their computers, to try and resolve the issue asap before escalating it up the line to 2nd and 3rd level.Job duties:<ul><li>Responding to queries via chat, email, or phone</li><li>Working with other staff members on troubleshooting and diagnosing problems</li><li>Keeping fully aware of any new and updated software and hardware issues</li><li>Providing technical assistance for questions and problems</li><li>Diagnosing system errors and other issues</li><li>Following up with clients to ensure full resolution of issues</li><li>Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods</li><li>Running reports to analyse common complaints and problems</li><li>Installing or changing software to fix issues</li><li>Remotely accessing hardware or software for clients to make changes and fix problems</li></ul>Ideally, you'll already have: <ul><li>Ideally experience gained in troubleshooting / diagnosing problems, progressing them to colleagues if currently out of your remit / understanding</li><li>Experience with Network repairs and analysis</li><li>Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience</li><li>Understand the importance of providing and maintaining first class customer experience at all stages.</li></ul>Consideration can be given to both experienced 1st line helpdesk technicians who find themselves wanting a more structured career path, as well as trainees, with an IT degree or qualification gained from college/6th form.Refer a friend and earn a retail voucher worth up to 500Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15180

3 IT Support & Help Desk Permanent Jobs