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Vacancy NameIT Service Support ManagerVacancy NoVN1893Employment TypeFull-TimePrimary Work LocationPeople's Partnership - Manhattan Building, CrawleyDescriptionIT Service Support Manager About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Responsible for overseeing the day-to-day operations of the IT Service Desk and IT Application Support teams, ensuring the delivery of high-quality first-line and second line support to all users across the organisation. The manager leads a team of Application Support engineers and Service Desk Analysts ensuring the stability, performance and usability of business-critical applications and services, coordinating with internal stakeholders and working closely with third-party vendors. • Manage the daily operations of the IT Service Desk, ensuring efficient handling of incidents, service requests, and queries. • Ensure consistent application of ITIL processes such as Incident Management, Asset Management, Request Fulfilment, and Problem Management. • Act as an escalation point for complex or high-impact application issues. • Ensure root cause analysis is conducted for recurring problems and that permanent fixes are implemented. • Support internal and external audits by providing evidence and documentation as required. • Lead, mentor, and develop team to deliver exceptional support. • Engage in annual financial planning cycle and ensure delivery within allocated budget What we’re looking for: • Proven experience managing an IT Service Desk on similar support function • Proven ITIL Service Management exposure • Experience with ITSM Tools (e.g. ServiceNow) • Strong leadership, communication, and stakeholder management skills. • Familiarity with ISO27001 compliance and audit requirements • Proactive and adaptable, with a continuous improvement mindset. • Knowledge of Microsoft 365, Active Directory, and common enterprise applications. What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Subsidised restaurant in our Crawley office ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

Manor Royal Business District

IT Service Support Manager: People's Partnership

Location: Crawley, United KingdomIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.2026 End User Support Apprentice – Level 3 IT ApprenticeshipStart Date: 07 September 2026Salary: £24,000 per annumEmployee type: PermanentLocation: CrawleyWorking Schedule: 37 hours a week, Monday – Thursday 8 hours a day, Friday 5 hours (Flexible start time between 07:00 and 09:30)Are you passionate about IT and offering great technical support? Do you have an inquisitive mind? Do you want to be part of an Apprenticeship Programme that will develop and challenge you?&nbsp; Then look no further!We are recruiting an apprentice to work as part of the End User Support Team whilst also undertaking an IT Technician Apprenticeship.What the role has to offer:<ul><li>Earn while you learn</li><li>Job specific training experience</li><li>Recognised qualifications</li><li>Permanent role from day one</li><li>Tuition fees for university or approved training providers are fully covered</li></ul>This role covers IT support to all UK business users on site and involves working on incidents and service requests using the Service Desk tool (Service Now). The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests.&nbsp; You will also be involved in stock management, laptop/desktop builds, software deployments and much more!Apprentice ProgrammeFor this position, you will enrol onto a Level 3 IT apprenticeship programme, delivered via a virtual delivery model over an 18-month duration. This programme will provide you with a strong foundation in IT best practice, skills and knowledge. You will learn to diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an IT environment. You will be given one day per week in which to focus on your academic studies, with the other four days spent applying your learning in a real-life IT/IS team.Requirements:<ul><li>5 GCSE’s grades 9-4 (A-C) including Maths and English&nbsp;</li></ul>Benefits<ul><li>201 hours annual leave (plus a company day and bank holidays)</li><li>Company Pension</li><li>Health Care Cash Plan</li><li>Life Insurance</li><li>Discount Portal</li><li>Performance-related pay uplifts</li><li>80 Hours Volunteering (first two years)</li></ul>Please note, assessment centres for shortlisted candidates will be held between February - May 2026.&nbsp;Induction week for all Graduates and Apprentices will take place from Monday 7 September - Friday 11 September 2026.Closing date: Our applications will close at 11.59pm on Thursday 12 February 2026, this is the only time we will be accepting applications this year. Please note, we will be in contact by the end of February 2026 with details of next steps.PLEASE NOTE THAT ROLES MAY CLOSE EARLIER THAN THE ADVERTISED DEADLINE IF WE RECEIVE A HIGH NUMER OF APPLICATIONS.&nbsp; WE ENCOURAGE YOU TO APPLY AS SOON AS POSSIBLE TO AVOID MISSING OUT ON THIS OPPORTUNITY.Recruitment Process:For further information about our Future Talent recruitment process, including hints and tips, or to connect with a member of the Future Talent Team, a Graduate, or an Apprentice, please visit <a href="https://thales.connectr.co.uk/futuretalent" target="_blank">Thales Future Talent - Connectr</a>.Due to the nature of the work that we do at Thales, all our roles are subject to security restrictions.&nbsp;All successful candidates must possess the permanent right to work in the UK and&nbsp;will be required to go through Government security clearance at BPSS Level and to obtain full Security&nbsp;Clearance (SC) in line with the United Kingdom Security Vetting (UKSV) requirements below, prior to starting with us.This role requires Security Clearance (SC). It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment.&nbsp; Please visit the UKSV website for further guidance.To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. As part of the vetting process, you will be asked to provide evidence of your identity, eligibility to work in the UK, time spent abroad over the last 5 years, as well as employment and / or educational history.For further details of the evidence required to apply for security clearance please follow this link -&nbsp;<a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/nationa%E2%80%A6" target="_blank">https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/nationa…</a>Thales is an equal opportunities employer and diversity, and inclusion are integral to the success of Thales.In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact <a href="mailto:resourcing.ops@uk.thalesgroup.com" target="_blank">Resourcing Ops</a> for mid to senior roles, or the <a href="mailto:suppearlycar@uk.thalesgroup.com" target="_blank">Early Careers Team</a>&nbsp;for graduate and apprentice roles.Great journeys start here, apply now! &nbsp;

2026 End User Support Apprentice – Level 3 IT Apprenticeship

A health screening company in Worthing is seeking a Trainee IT Support Engineer for a full-time position. This role provides a unique opportunity to receive training while supporting IT functions. Responsibilities include providing assistance to employees, setting up new starters, and supporting technology deployments. The company covers the cost of a CompTIA A+ course, offering a pathway into a permanent IT role. Comprehensive benefits include annual leave and health assessments.

Trainee IT Support Engineer - Learn & Grow (12-Month Contract)

Trainee IT Support Engineer Worthing, West Sussex - Office Based Temporary, 12-Month fixed term contract £25,000 per year plus cost of completing a CompTIA A+ course and various company benefits We're looking for a Trainee IT Support Engineer to be the initial point of contact for the IT Support department for employees seeking technical assistance over the phone or email. Supported by our Head of IT Operations; Adam, this role is a great opportunity for someone looking to progress themselves into an IT Support Career. We will be covering the cost of completing a CompTIA A+ course whilst providing support throughout, and there will be opportunity for a permanent position should the course be passed! What can we offer you in return? Balance &amp; Support <ul> <li>Annual Leave - Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours)</li> <li>Company Sick Pay Scheme</li> <li>Enhanced Family Leave</li> </ul> Learning &amp; Development <ul> <li>Apprenticeship Schemes</li> <li>Career Development Opportunities</li> <li>Bluecrest Academy for Aspiring Managers</li> <li>Leadership Development Programme</li> <li>24/7 Learning Library - accessible for everyone!</li> </ul> Financial &amp; Lifestyle <ul> <li>Salary exchange pension</li> <li>Employee Charity Sponsorship Scheme</li> <li>Retail and Leisure Discounts</li> <li>Home Office Allowance</li> <li> Protection</li> <li>Employee Assistance Programme</li> </ul> Health &amp; Wellbeing <ul> <li>Discounted Gym Membership</li> <li>Cycle to Work Scheme</li> <li>Four Free Health Assessments per year for yourself, family or friends</li> <li>50% Off Additional Health Tests</li> <li>Life Insurance</li> </ul> After qualifying period &amp; subject to terms and conditions and/or eligibility. The Hours <ul> <li>Temporary, fixed term 12 month contract</li> <li>Full time</li> <li>Office based, 5-days per week Monday to Friday</li> <li>37.5 hours per week</li> <li>8am to 4pm</li> </ul> Responsibilities <ul> <li>Providing Internal Desktop/Network/Application support to employees</li> <li>Assist in the deployment of technologies/systems/services to employees</li> <li>Setting up and removing of new starters and leavers</li> <li>Assisting with laptop builds and minor technical support</li> <li>Supporting with in-house systems - Microsoft 365</li> <li>General IT support.</li> <li>Contribute to training documentation and assist with end-user training</li> <li>Maintain audit on all equipment throughout the business</li> <li>To provide remote and telephone support to both office and field staff with IT related tasks</li> <li>The above is not an exhaustive list of duties and responsibilities. The post holder is expected to undertake other duties appropriate to the role as maybe reasonably required</li> </ul>

Trainee IT Support Engineer - Course and Training provided

At Universal Quantum, we are creating the impossible. Together, we are building truly impactful quantum computers. We are looking to hire an ITC professional to be the first point of contact for our team's IT needs, ensuring smooth day-to-day operations while contributing to broader IT, network, system and security initiatives. Passionate about technology and excited to grow in a fast-paced, cutting-edge environment? We may be the right place for you-get in touch! What You'll Accomplish <ul><li>Serve as the first line of IT support for 100 hybrid working employees (domestic &amp; international), resolving hardware, software, network and system issues.</li></ul> <ul><li>Leverage ITSM systems to log, track, manage and resolve incidents/requests promptly, ensuring high-quality service delivery.</li></ul> <ul><li>Manage and optimise our IT infrastructure (e.g., network connectivity, VPNs, firewalls, physical/virtual servers) in collaboration with the senior IT staff</li></ul> <ul><li>Provision, configure, and maintain IT equipment such as laptops, monitors, printers, and meeting room technology.</li></ul> <ul><li>Onboard new employees, including device procurement, account setup, device configuration, and IT induction sessions.</li></ul> <ul><li>Maintain and update an accurate inventory of IT assets, software licences, and hardware.</li></ul> <ul><li>Contribute to IT security initiatives, including endpoint management, patching, and ensuring compliance with company policies.</li></ul> <ul><li>Collaborate with senior IT staff to implement and improve security practices, such as monitoring for potential threats and addressing vulnerabilities.</li></ul> <ul><li>Leverage existing/recommend new tools or processes to enhance IT efficiency and security.</li></ul> <ul><li>Proactively identify and suggest ways to improve IT processes and user experience.</li></ul> The 3 Most Critical Attributes We'll Use to Compare Candidates <ol><li>Passion for IT, providing excellent support, and a desire to take on additional responsibilities in areas like IT security and local/wide area networking.</li><li>Problem-solving mindset: resourceful and able to troubleshoot complex issues while maintaining a user-focused approach.</li><li>Excellent communication skills: clear and approachable, capable of breaking down technical concepts for non-technical staff.</li></ol> Must-have Skills <ul><li>At least 3 years of professional experience including system/network administration, IT service desk or ITSM support.</li><li>Linux expertise (workstation &amp; server; Red Hat/CentOS, Debian/Ubuntu) including Core System Administration (Deep OS understanding, User/Group management, Package management, Networking), Scripting/Automation &amp; Troubleshooting/Maintenance. </li><li>Strong understanding of networking fundamentals and troubleshooting (e.g., IP, DNS, DHCP, VPNs, Firewall Policies, VLANs, WANs)</li><li>Familiarity with endpoint security practices (e.g., antivirus, encryption, patch management).</li><li>Experience with virtualization (administrating bare metal hypervisors) and virtual machine management</li><li>Experience with IT security tools or practices, such as SIEM, MFA, or vulnerability management.</li><li>Strong knowledge of Windows, and client-side productivity tools (e.g., Microsoft 365).</li><li>MS 365 administration (eg., user account creation, group management, SharePoint/teams access control, Teams Rooms)</li><li>Experience remote support tools.</li><li>Excellent organisational skills, attention to detail, and ability to prioritise in a dynamic environment.</li><li>Strong interest in learning and applying best practices in IT security and infrastructure.</li><li>Excited at the idea of taking on additional responsibility, including new training if appropriate</li></ul> Nice-to-have Skills <ul><li>Certifications such as MCP or equivalent.</li><li>Experience using Atlassian JIRA</li><li>Exposure to cloud platforms (e.g., AWS, Azure, or Google Workspace)</li><li>Familiarity with Version Control systems (Gitlab), DevOps and engineering R&amp;D environments</li><li>Understanding of quantum computing or curiosity about the field.</li></ul> Please feel encouraged to apply even if you don't match all the requirements of our job description. We would love to receive your application, even if you think you're only a partial match to the profile we are looking for. Competitive salary, equity options, flexible holiday allowance (a minimum of 28 days), flexible and remote working options, 10% matching pension, generous parental support policy, private health/dental insurance, and relocation support.

5 IT Support & Help Desk Jobs in West Sussex