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Summary:Job Description Summary Do you want to lead the future of water infrastructure, driving process engineering excellence? Are you a Senior Process Engineer looking to apply your expertise to impactful water infrastructure projects? As Senior Process Engineer, you will provide and ensure the quality of all deliverables meet SEW and regulatory requirements. Reporting to the Lead Process Engineer, the Senior Process Engineer will be responsible for their own technical deliverables whilst providing support and coaching to other staff as required. This includes ensuring that Engineering outputs align with the Asset, Regulatory, Water Quality and Operational strategies of the business. You will be responsible for evaluation and selection of process options during project feasibility and design, incorporating efficiencies and innovation into their solutions to deliver the business need. Responsibilities of the role will include ensuring quality and CDM2015 compliance of technical delivery whilst utilising and continuously improving the SEW's engineering specification and quality assurance processes.Main Responsibilities:<ul><li>Collaborating with multidisciplinary engineering teams to develop and appraise process design solutions for water treatment works.</li><li>Providing technical solutions and support on complex capital projects, including the production of project scoping documents, Works &amp; Site Information, Design Drawings, CDM Documents and compilation of job packs to required deadlines. </li><li>Preparing process design calculations and reviewing Contractor design calculations. </li><li>Evaluating Whole Life Cost and TOTEX costings for process solutions. </li><li>Developing Process and asset performance guarantees. </li><li>Developing robust risk assessed solutions that deliver value to the business. </li><li>Ensure quality of deliverables meet business and regulatory needs, including Check and Review of project scopes ensuring they achieve the required outputs and quality standards. </li><li>Providing process-related technical support for commissioning of schemes. </li><li>Liaising with internal and external stakeholders to seek approvals and facilitate project progress. </li><li>Optimising operation of new and existing assets and identifying and evaluating innovative processes and equipment. </li><li>Mentoring of Graduate and Process Engineers at project level, promoting and encouraging Chartership. </li></ul>You'll need (essential):<ul><li>Degree level or equivalent, preferably in chemical engineering or a relevant scientific or engineering field. </li><li>Chartered Engineer or working towards Chartered status. </li><li>Knowledge of clean water treatment processes, awareness of the environment or similar industrial background. </li><li>A keen, committed and motivated individual with excellent communication skills and an ability to collaborate and influence senior colleagues. </li><li>Ability to demonstrate and implement sound engineering judgement, identifying innovative solutions to complex problems. </li><li>Strong understanding of CDM 2015 and how it is applied to projects. </li><li>Advanced working knowledge of Microsoft Word and Excel/Google Workspace would be an advantage. </li><li>Excellent time management skills. </li><li>A passion for continuous professional development. </li><li>A recognised senior engineer with substantial industry experience with a reputation for technical excellence. </li><li>A minimum of 5 years' experience in a technical role focusing on designing and optimising clean water treatment process plants. </li><li>A strong awareness and understanding of industry standards, regulations and specifications. </li><li>Understanding of NEC contracts and their application. </li><li>Understanding of CDM 2015 and how it is applied to projects. </li><li>Sound knowledge of the relevant regulations and Process Engineering specific standards and practices</li><li>Demonstrable water industry experience, working with clean water treatment processes in a design, operational or regulatory role. </li><li>Knowledge of processes adopted in other utilities. </li><li>Budget management experience </li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:From £50,000

South East Water

Senior Process Engineer

Summary:You’ll take up this crucial role as a Process Technician to join our team that keeps the water flowing for millions of customers every day. You’ll use your skills, know-how and attention to detail, along with a dependable approach, to operate and maintain our production sites, reservoirs and pumping stations.&nbsp;You’ll manage water level and flow within our reservoirs and pumping stations to ensure we provide a continuous water supply to the communities we serve.Experience in water treatment processes would be beneficial. Ideally, you’ll have experience in process operations or an electrical / mechanical engineering background.You’ll operate, maintain and manage our water production sites by monitoring, optimising and continuously improving water treatment processes. Your attention to details means that data will be correctly recorded and work management systems updated accurately.It’s crucial that you’re an agile team player and confident working alone. We provide a company van as this role involves working at different locations within the Hampshire area.Working hours are 37 hours per week (7.00am to 7.00pm, Monday to Friday). After your initial training, you’ll be required to participate in a 1in5 standby rota to respond to incidents out of hours and at weekends. In return, we pay a standby Allowance (c. £2,000 per annum) plus overtime rates.We offer a clear career and pay progression structure to encourage your development where you can earn up to £38,700 as you increase your knowledge and abilities. You’ll have access to training to take your knowledge to the next level. This is a great opportunity to grow your career and contribute to the success of our production team.Main responsibilities:<ul><li>Responsible for the operating, monitoring, controlling, checking and maintenance of water treatment process at water production sites ensuring the reliable and efficient operation of our production works and associated sites</li><li>Control and monitor correct use of chemicals within the treatment processes, including receipt and delivery.</li><li>Assisting other members of the Production team with Confined Space Entry where 3 or more bodies are required to complete a job.</li><li>Liaise, supervise and work with contractors while they undertake works on sites.</li><li>Complete all necessary administration associated with reactive and planned maintenance work</li><li>Carry out any general site duties – for example, ensuring sites are in a clean and tidy condition.</li><li>Monitor and maintain security of production site</li><li>Issue Permits to Work where required</li><li>Assist with capital works as and when required</li><li>Adhere to all Health &amp; Safety legislation, company policies and Production “Standard Operating Procedures” (SOP)</li><li>Take part in a Standby rota to provide out of hours support to the operational area</li></ul>You'll need:Skills / Qualifications / Experience<ul><li>Experience of working in process operations</li><li>Medically able to work in confined spaces</li><li>A valid, clean driving licence</li><li>Confident using IT and computers</li><li>Good attention to detail</li></ul>It will be a bonus if you have:Skills / Qualifications / Experience <ul><li>Experience in water treatment processes</li><li>Water industry recognised qualifications</li></ul>Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:Salary - £31206 - £38700 (dependent on experience)

Process Technician

Summary:Are you an experienced and proactive Project Manager with a passion for delivering critical infrastructure projects? We're searching for a talented individual to lead a diverse portfolio of clean water infrastructure projects, guiding them from inception through to successful completion and handover. In this vital role, you'll oversee projects that typically involve treatment works upgrades, pipeline installations and rehabilitations, reservoir maintenance, and pumping station improvements, directly contributing to the reliable supply of clean water to our communities. As a key member of our team, you'll be accountable for the safe and successful delivery of your assigned projects, measured by their adherence to strict time, cost, and quality standards. A core requirement of this position is your proficient management of contracts, particularly utilizing the NEC (New Engineering Contract) suite. You'll ensure projects are delivered safely, on time, within budget, and to the required quality, all while expertly managing risk and stakeholder expectations. Although this role offers flexible/hybrid working (office/home), you will be expected to travel to any&nbsp; location or site within South East Water’s supply areas, as required, as part of the project(s) you are working on.Main responsibilities:<ul><li>Project Delivery: Manage the full project lifecycle, including initiation, planning, execution, monitoring, control, and closure for assigned clean water infrastructure projects.</li><li>Contract Management: Lead the administration and management of contracts, primarily within the NEC3/NEC4 Engineering and Construction Contract (ECC) framework. This involves overseeing the entire contract lifecycle, from award through to final accounts, while ensuring all parties remain contractually compliant. You'll proactively manage communications, compensation events, early warnings, program submissions, payments, and dispute resolution in line with NEC procedures.</li><li>Scope &amp; Schedule Management:Define project scope, objectives, and deliverables. Develop and manage detailed project schedules and work plans, tracking progress and implementing corrective actions as needed.</li><li>Budget &amp; Cost Control:Develop project budgets, monitor expenditure, forecast costs, and manage financial performance to ensure delivery within approved funding.&nbsp;</li><li>Risk &amp; Opportunity Management:Identify, assess, and mitigate project risks. Proactively manage the early warning process and identify opportunities for project enhancement or efficiency.</li><li>Stakeholder Engagement:Liaise effectively with internal and external stakeholders, including operations teams, engineering/design consultants, contractors, regulatory bodies (e.g., Ofwat, Environment Agency, DWI), customers, and local authorities. To maintain and enhance the reputation of South East Water.</li><li>Quality Assurance:Ensure all project deliverables meet required technical specifications, quality standards, and regulatory requirements specific to the water industry.</li><li>Health, Safety &amp; Environment (HSE): To take a lead on the safe delivery of projects and contribute to the continuous improvement of the delivery team's safety culture. Champion a strong HSE culture. Ensure all project activities comply with company policies, CDM regulations, and relevant environmental legislation.</li><li>Reporting: Provide regular and accurate project progress reports, highlighting key achievements, risks, issues, and financial status to senior management and stakeholders. To develop, present and gain corporate approval for project or sub-programme business cases, in line with the Company's governance processes.</li><li>Team Leadership &amp; Coordination:Coordinate multi-disciplinary teams (internal staff, consultants, contractors) to achieve project objectives. Foster a collaborative and performance-driven project environment.</li></ul>You'll need: Skills / Qualifications / Experience<ul><li>Degree in a relevant discipline (e.g., Civil Engineering, Mechanical Engineering, Construction Management, Project Management) or equivalent demonstrable experience.</li><li>NEC Accreditation: Must hold NEC3 or NEC4 Project Manager Accreditation (ECC). Alternatively, provide evidence of extensive, hands-on experience successfully managing multiple projects as a Project Manager under NEC3/NEC4 ECC conditions.</li><li>Professional Project Management qualification (e.g., APM PMQ/PPQ, PRINCE2 Practitioner, PMP).</li><li>Project Management: Proven ability to manage complex infrastructure projects through the entire lifecycle. Strong planning, organisational, and time management skills.</li><li>Contract Management (NEC Expertise): Demonstrable, in-depth understanding and practical application of the NEC3/NEC4 ECC suite is essential.</li><li>Technical Acumen: Good understanding of civil engineering, M&amp;E, or process principles, ideally within the water/wastewater sector. Ability to understand technical drawings and specifications.</li><li>Significant, proven experience managing infrastructure projects, preferably within the utilities, civil engineering, or construction sectors of the water industry.</li><li>Financial Management: Strong budget management, cost control, and financial forecasting skills.</li><li>IT Proficiency: Competent in using project management software (e.g., MS Project, Primavera P6) and standard office software (MS Office Suite, Google Workspace).</li></ul>It will be a bonus if you have:Skills / Qualifications / Experience<ul><li>Chartered status with a relevant professional body (e.g., ICE, IMechE, CIWEM, APM).</li><li>Familiarity with water industry regulations and standards.</li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£70,555 plus car allowance

Project Manager

Summary:Do you have a talent for plumbing and a passion for water conservation? Are you looking for a role where you can make a tangible impact on customers' lives and contribute to a sustainable future?We're looking for a friendly and skilled Waterlink Plumber to join our team. In this varied role, you'll be the go-to person for all things plumbing – from fixing leaky pipes and replacing old systems to keeping internal plumbing running smoothly.You'll also be a water-saving champion, conducting Water Efficiency Audits, installing devices that help customers conserve water, and sharing your best tips on how they can also save money and be more eco-friendly.You'll help us keep track of how things are going by reporting on your progress and customer interactions. We also need your keen eye to assist with exciting new projects, reviewing plans and visiting sites to help us figure out costs.&nbsp;You'll even get to lend a hand in making sure our plumbing projects run safely and efficiently, working alongside our contractors and in-house team.&nbsp;Customer happiness is important to us, so you'll always make sure every customer interaction is a positive one. You'll also be part of our Waterlink Plumbing standby team, providing emergency assistance out and about when it's most needed.Are you ready to join us in making a real difference? Apply now and become a vital part of the South East Water team!Main Responsibilities<ul><li>To take detailed records of the works for cost, measurement and quality. To produce detailed accurate records of as built details for completed schemes.&nbsp;</li><li>To assist in the supervision of site work including responsibility for the quality of workmanship, health, safety, programme compliance, cost efficiency and customer/client liaison.</li><li>Confidently explain to customers what work is being carried out ensuring the customer is being left with peace of mind.</li><li>Ensure that the team understands customer needs, managing their expectations and dealing with queries and complaints fairly.</li><li>Work as part of the Waterlink team assisting both office and field team functions when required, including other geographical areas as and when required.</li><li>Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and / or other methods of assessment.</li><li>Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and / or other methods of assessment.</li><li>Deal with issues that arise in an effective manner seeking help when required.</li><li>Implement plumbing works whilst ensuring work is carried out in accordance with best practice and complies with all relevant regulations.</li><li>Ensure that quality, environmental and Health and Safety policies are considered on every project and works are routinely audited to ensure standards are maintained.&nbsp;</li></ul>You'll need: Skills / Qualifications / Experience<ul><li>Level 2 City and Guild Plumbing Qualification.</li><li>Strong operational and industry knowledge and experience is essential.</li><li>Effective communication and interpersonal Skills.</li><li>Ability to work independently and meet deadlines.</li></ul>It will be a bonus if you have:Skills / Qualifications / Experience<ul><li>EUSR Water Hygiene Card.&nbsp;</li><li>WIAPS approved Plumber.</li><li>Level 3 City and Guild Plumbing qualification.</li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:From £32,292 - £37,500 p.a. (dependent on experience)

Waterlink Plumbing Technician

Summary:Join our team as a Catchment Advisor in the the Kent region to lead the development and implementation of critical catchment management activities in priority drinking water areas. This multi-faceted role involves close collaboration with statutory and non-statutory stakeholders, including charities, NGOs, landowners, businesses, and the Environment Agency (EA).You'll be instrumental in ensuring regulatory compliance with the Water Industry National Environment Programme (WINEP) and supporting Drinking Water Inspectorate (DWI) obligations. A key focus will be on stakeholder engagement, education, and compliance assurance to protect water resources and address water quality issues.This position plays a vital role in achieving our carbon footprint reduction goals and delivering strong customer value through sustainable water management. You'll also contribute significantly to climate change resilience activities, developing long-term solutions to safeguard drinking water provision and quality for the future.Main responsibilities:<ul><li>Deliver catchment investigation activities and/or catchment no deterioration schemes associated with South East Water’s obligations under the Water Industry National Environment Programme (WINEP).</li><li>Plan suitable monitoring strategies and assess monitoring data from Catchment Scientists to determine sources of pollution, using this information to inform and guide necessary catchment interventions or remedial works.</li><li>Conducting land usage surveys to determine potential pollution hot spots and use this information to educate and change behaviours and activities in external stakeholders’ operations.</li><li>For investigations, undertake hydrological and hydrogeological characterisations reports and produce source-pathway-receptor models. Ensuring that findings and outcomes are used across the business to improve operations.</li><li>Work closely with the Catchment team to record project performance and land owner engagement statistics. Work with these Stakeholders and other internal teams to ensure that planned actions are guided and driven by our environmental plans.</li><li>Advocate and promote the environmental work of South East Water through engagement with stakeholders on an everyday basis as well as the design and delivery of special workshops and events.&nbsp;&nbsp;&nbsp;</li><li>Working with our various regulators and guardians to produce technical written reports of a high standard to meet tight regulatory deadlines and highlight the positive works of South East Water.&nbsp;</li><li>Support the business with reactive, emergency environmental advice to minimise environmental impact of work and to reduce the likelihood of environmental prosecutions.</li></ul>You'll need:Skills / Qualifications / Experience<ul><li>​​​Educated to degree level in an environmental / related discipline.</li><li>The ability to understand the diverse world of catchment management.&nbsp;</li><li>Excellent Stakeholder management skills – with the gravitas and communication skills needed to explain and gain buy-in to complex environmental processes / solutions.</li><li>Demonstrable experience of working within or alongside the water industry to provide catchment management or environmental protection services.</li><li>Experience of working with diverse stakeholder groups in an environmental setting.</li><li>Experience of working within / alongside regulatory bodies.&nbsp;</li><li>Clean driving licence as occasional visits to other sites will be required.</li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£40,000 p.a. (dependent on experience)

Catchment Advisor - Kent

Summary:As part of our ongoing commitment to improving and modernising, we are upgrading our systems and infrastructure across our operational sites.&nbsp; This is an exciting opportunity to be involved in system integration, PLC hardware, programming, and installation, as well as working with cutting-edge technology to make a real impact on our operations. You’ll be responsible for programming, operating, maintaining, and upgrading PLCs, HMIs, and communication network infrastructure. You’ll need knowledge of PLC hardware and programming, and experience in Mitsubishi, Allen Bradley, Telemecanique, or Siemens technologies would be useful. Your expertise in Ladder Logic programming, Function Block programming, HMI configuration, and fieldbus networks will be essential in providing technical assistance and solutions across our sites. This is your chance to join a dynamic team that drives change and optimizes our production sites and supply networks. The role can be based in Kent, Sussex, Hampshire, Berkshire, or Surrey, and you will play a key role in our business across these regions. Flexibility, self-motivation, and adaptability are crucial in responding to changing priorities and challenging environments. You will generally work 37 hours per week from Monday to Friday, between 7:30 am and 3:30 pm. As we provide an essential service, you may also be required to be part of a standby rota to respond to incidents outside of normal working hours and on weekends. You will be provided with a company van and all the necessary tools and equipment. Our team is welcoming and encourages the sharing of ideas. This is a great opportunity to make a significant impact on our production sites and supply network.What will you be accountable for?<ul><li>Responsible for the repair, maintenance and installation of PLC’s/HMI’s to ensure the reliable and efficient operation of our production works and associated sites.</li><li>Supervise work of Contractors and external service providers.</li><li>Accurate and timely completion of all necessary administration associated with reactive and planned maintenance work including updates onto our business and work management systems.</li><li>Work in line with company policies, procedures and safe systems of work.</li><li>Routine administration (e.g. timesheets, health and safety forms, vehicle record sheets etc)</li><li>Monitor and maintain security of production site</li><li>Backup all PLC &amp; HMI Software, fieldbus networks</li><li>Fault Finding on PLC’s &amp; HMI’s, on Profibus and Ethernet communication Networks</li><li>Make modifications to PLC programs &amp; HMI configuration to correct issues or improve and optimise site performance</li><li>Writing PLC Programs for site upgrades</li></ul>What do you bring to the role?<ul><li>Self-motivated, committed and highly organised.</li><li>Good communication skills and computer literate.</li><li>Fault finding and problem solving skills</li><li>Knowledge and understanding of Mitsubishi, Allen Bradley, Telemecanique or Siemens PLCs be an advantage.</li><li>Experience shall include technical understanding of Ladder Logic programming, Function Block programming, HMI configuration, field bus networks.</li><li>Full driver’s license</li><li>Some knowledge of water treatment and process would be an advantage but not essential.</li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£51,000 - £61,121

PLC Engineer

Summary:Do you have a passion for protecting our environment and a talent for making a tangible impact? Are you a dedicated environmental professional looking for a new challenge? South East Water's Environmental Performance Team is looking for an Environmental Performance Officer to help us manage the environmental and ecological aspects of our projects. You'll work with a variety of teams and partners to reduce environmental risks, ensure compliance, and promote a healthy ecosystem, all while having the chance to focus on your areas of interest, such as environmental engineering or developing sustainable strategies.Main responsibilities:<ul><li>Assist in the program of biodiversity restoration and enhancement projects.&nbsp;&nbsp;</li><li>Support in a programme of monitoring and implementation of biosecurity protocols to prevent spread of invasive non-native species (INNS).</li><li>Provide environmental advice on how projects should proceed and identify likely environmental sensitivities.&nbsp;&nbsp;</li><li>Work with other South East Water teams to identify ways to minimize environmental impact in delivery and provide practical solutions.&nbsp;&nbsp;</li><li>Liaison with environmental regulators, obtaining consents and advice where necessary, and reporting back to the business.&nbsp;&nbsp;</li><li>Engage with technical specialists where required and provide practical solutions to the project team.&nbsp;&nbsp;</li><li>Detailed reporting, consultation and setting out mitigation on key issues such as heritage and protected species.&nbsp;&nbsp;</li><li>Assist with permits required to deliver projects on time and budget, including planning permission and flood risk applications.&nbsp;&nbsp;</li><li>Coordinate technical reports to a high standard to meet internal and regulatory deadlines.&nbsp;&nbsp;</li><li>Check and review work prepared by others.&nbsp;&nbsp;</li><li>Manage and audit contractors and contract documents to ensure environmental risks are effectively represented and managed.&nbsp;&nbsp;</li><li>Collaborate with other staff in the design of monitoring programs to demonstrate project outcomes.&nbsp;&nbsp;</li><li>Auditing/site inspections to ensure compliance with regulation &amp; internal standards.&nbsp;&nbsp;</li><li>Reporting to regulators and stakeholders such as water industry bodies and neighbouring water companies.&nbsp;&nbsp;</li></ul>You'll need:Skills / Qualifications / Experience<ul><li>Technically qualified environmentalist/ecologist (with a degree, HND, or equivalent work-related experience)&nbsp;</li><li>Demonstrable work experience in a similar role/field.</li><li>Management of environmental/ecological aspects and risks across a wide range of settings.&nbsp;&nbsp;</li><li>Ability to determine pragmatic outcomes which minimize harm to the environment and communicate these to the business.&nbsp;&nbsp;</li><li>Passion for the environment with the ability to work closely with colleagues, contractors, stakeholders, regulators and members of the public.&nbsp;&nbsp;</li><li>Driving license and ability to travel across Company region/areas as required</li></ul> It will be a bonus if you have:Skills / Qualifications / Experience<ul><li>Chartership or working towards chartership of a professional body such as CIWEM, CIEEM, CIWM or Institute of Water.&nbsp;&nbsp;</li><li>Protected species licences (e.g. GCN, bat, dormouse).</li><li>Experience of managing projects including finances.</li><li>Experience of working on construction sites.</li><li>Experience of Invasive Non-Native Species (INNS) control and biosecurity.</li><li>Practical habitat management skills eg. brushcutter or chainsaw competancies.</li></ul>Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£40,000

Environmental Performance Officer

Summary:Are you seeking a team that shares your passion for providing excellent customer service?&nbsp; Are you a determined individual?&nbsp; Do you enjoy setting goals for yourself?&nbsp; If so, this is a chance you won't want to pass up... This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers. No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible. The salary is £24,810.59. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan. Previous call centre experience&nbsp;is preferred but not required.&nbsp; Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback.&nbsp; We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well. In our vibrant, friendly&nbsp;call centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about.&nbsp; This position offers numerous prospects for progression.&nbsp; For example, most of our management began their careers as Customer Service Advisors.&nbsp; You'll have the opportunity to move throughout the department to learn new skills and try out for other roles.&nbsp; As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team.Main responsibilities:<ul><li>Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score.</li><li>Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.</li><li>Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.</li><li>Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.</li><li>Attend and contribute to team meetings with team, peers and colleagues.</li><li>To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods.</li></ul> You'll need: Skills / Qualifications / Experience<ul><li>Achieved GCSE Maths and English at Grade 4/C (or equivalent)</li><li>Commitment to providing excellent customer service</li><li>Dedication to finding the best solutions to problems</li><li>Excellent computer abilities</li><li>Outstanding writing and vocal communication abilities</li></ul> It will be a bonus if you have: Skills / Qualifications / Experience<ul><li>Previous customer service / call centre experience would be advantageous</li></ul> Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£24,810.59 starting salary + bonus

Customer Service Advisor

Summary:Do you want to jump-start your career while earning a well-regarded qualification? Do you have a strong desire to help others?&nbsp; Do you want to be a part of an award-winning team with a meaningful purpose?&nbsp; Then do not pass up this opportunity... We have regular apprenticeship intakes with a guaranteed, permanent position on successful completion. As a Customer Service Apprentice, you will use your entire passion, drive, and willingness to give great service.&nbsp; And with so much variation, you can be sure that no two days will ever be the same.&nbsp; You'll aid with billing inquiries, providing refunds, and setting up payment plans, as well as resolving water supply concerns including leaks and other problems. The Institute of Customer Service has given our Customer Service team the distinction grade.&nbsp; We are one of just 18 organisations in the country to get this coveted honour.&nbsp; As a result, you'll be joining a team that provides their all.&nbsp; This is a structured 24-month apprenticeship that includes group workshops, individual training, and other assignments in addition to on-the-job learning.&nbsp; On your road to completing a Customer Service Specialist Level 3 Apprenticeship and securing a permanent career at the end of the apprenticeship programme, you can expect plenty of encouragement and support from your Trainers, Team Managers, Mentors, and Buddies. It's not a problem if you don't have much work experience.&nbsp; We know you'll bring a lot of determination and a strong desire to succeed. So, what's most crucial is that you work well as a team and are comfortable speaking in with others.&nbsp; In this role, you'll focus on three key areas of performance: handling calls efficiently, maintaining quality, and providing the greatest customer experience possible.&nbsp; We understand the importance of progressing in your career.&nbsp; As a result, your salary will rise as you progress through your apprenticeship.&nbsp; When you join, you'll be a part of one of our call centre teams.&nbsp; We're open Monday through Friday from 8:00 until 19:00 and on Saturday from 8:00 until 13:00.&nbsp; As a result, you will be able to schedule your shifts so that 1 in 6 Saturdays are worked.&nbsp; Your rotas will be available in advance so that you may make plans. With monthly and quarterly bonuses offered based on your performance and assisting us in providing the greatest levels of customer satisfaction, you can earn additional money in addition to your income.&nbsp; On average, you can anticipate earning an additional £3,000 annually, with a possible maximum of £6,300.Main responsibilities:<ul><li>Develop and build knowledge of the Customer Service area by completing the apprentice pathway</li><li>Understand the importance of the business areas, the processes, data protection, regulatory compliance and attendance.</li><li>Begin to build relationships with peers and colleagues to enhance the team working environment, resolve customer problems.</li><li>Develop an awareness of information and resources available and proactively ensure that skills and knowledge are deepened to enable progression.</li><li>Attend and contribute to team meetings with team, peers and colleagues.</li><li>Complete customer service level 3 apprenticeship.</li></ul> You'll need: Skills / Qualifications / Experience<ul><li>Achieved GCSE Maths and English at Grade 4/C (or equivalent)</li><li>Excellent computer abilities</li><li>You'll have a passion for serving others and providing the best service</li><li>Good time management skills supporting you to complete the apprenticeship</li><li>Be self-assured conversing with others and engaging with new and different individuals</li><li>Be goal-focused and like overcoming difficulties</li></ul> It will be a bonus if you have: Skills / Qualifications / Experience<ul><li>Experience and understanding of the importance of excellent customer satisfaction</li></ul> Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:Starting at £18,000 increasing to £24,810 over 24 months

Customer Service Apprentice

Summary:Are you an experienced ecologist looking for a role that combines hands-on work with strategic oversight and training? Do you have a track record of working within designated sites and navigating the ecological challenges of construction? South East Water is looking for an Environmental Performance Officer - Ecologist to join our team. In this pivotal role, you'll be our in-house expert, advising on a wide range of protected species, holding at least two relevant Protected Species Survey Licences, and boasting strong botanical capabilities with a solid understanding of Biodiversity Net Gain. You'll bring your experience working within designated sites and familiarity with construction work to undertake hands-on ecology work, review proposals, and audit ecological services. Beyond that, you'll be a vital resource, training colleagues, staying ahead of ecological updates, and overseeing our Protected Species Licensing.Main Responsibilities<ul><li>The individual would be a skilled ecologist who is able to advise on a broad range of protected species and habitats, working out how best South East Water can carry out its functions in an ecologically sensitive way.&nbsp;</li><li>Responsible for influencing design to minimise ecological impacts, and to plan and carry out appropriate survey and mitigation where required. Responsible to communicating this to Project Teams / Managers. Also providing training and updates across the business.&nbsp;</li><li>Provide environmental advice on how the project should proceed and likely environmental sensitivities of a project.&nbsp; This will ensure each project is programmed and executed in a well-planned way in line with environmental constraints, so that environmental risk are avoided or appropriate controls in place.&nbsp;</li><li>Input into design to minimise ecological impacts in the most effective way while also enabling South East Water to carry out its business.&nbsp; Work on detailed reporting, consultation and setting out mitigation on key issues such as protected species and sites.&nbsp;</li><li>Flexibility, particularly to respond to unplanned works, but also managing work in an organised manner and setting and meeting realistic deadlines.</li><li>Prepare and coordinate technical reports to a high standard to meet internal, stakeholder and regulatory requirements.&nbsp;</li><li>Check and review work prepared by others, internal and external. </li><li>Manage and audit contractors and contract documents to ensure environmental risks are effectively represented and managed. Participate in scheme and programme meetings.&nbsp;</li><li>Support with engaging and contributing to environment team and project meetings and liaising with stakeholders and regulators.</li><li>Preparing update briefings and updating policies when legislation, guidance and best practice are updated.&nbsp;</li></ul>You'll need:Skills / Qualifications / Experience<ul><li>Technically qualified environmentalist (with a degree, HND or equivalent work related experience) and demonstrable work experience. </li><li>Minimum of two protected species Survey Licences.&nbsp;</li><li>Full, clean driving licence and ability to travel across Company region/areas as required</li><li>Good knowledge of ecology relevant to South East England, including protected species, invasive non-native species, designated sites and biodiversity net gain. </li><li>Strong botanical survey skills. </li><li>Excellent communication with a wide range of internal and external audiences. </li><li>Ability to train others.&nbsp;</li><li>Robust practical environmental experience in survey and mitigation including supervision of works on site. </li><li>Knowledge of relevant planning processes including Environmental Impact Assessment (Ecology Chapter). </li><li>Experience obtaining and managing protected species licences. </li><li>Experience obtaining permission to work within designated sites, and managing this work.&nbsp;</li></ul>It will be a bonus if you have:Skills / Qualifications / Experience<ul><li>Degree ideally in a scientific discipline or relevant work related area.</li><li>Member of professional Chartership or working towards.</li><li>Use of GIS</li><li>Experience in biodiversity net gain.</li><li>Experience with aquatic environments. </li><li>Experience managing projects including finances.&nbsp;</li></ul>Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul> We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul> If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£40,000

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