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Role: Service Delivery CoordinatorLocation: Shoreham by SeaHours: Monday - Friday 9.00am - 5.30pmPay: 25,000 - 28,000 per annum Fixed term contract - 6mthsThis job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices, 900 employees and close to a 2,000,000 turnover, there is no sign of their growth or in fact, the IT and telecom industry slowing down and therefore, starting a career with them now, is the perfect time to progress. The business offers some great benefits such as flexible working arrangements to enhance your work life balance, learning opportunities and a supportive environment. This friendly company has some ambitious substantiality targets, offers additional holiday days and encourages volunteering days to all employees, to give back to the local community.The Requirements:Essential <ul><li>Bright, positive, hardworking team player</li><li>Common sense, logical approach with a great eye for detail</li><li>Customer service focussed with excellent telephone manner.</li><li>Ideally experience installing WLR, Data Services, SIP, Number Porting, Fax2Email, MyInbound</li><li>Understand and confidently interact with our Suppliers and their respective Escalation teams to ensure that services are delivered to agreed or published timescales.</li><li>A demonstrable ability to follow process and build a reassuring rapport with customers and colleagues as well as handle complaints in a professional manner.</li><li>To quickly gather information from a customer/colleague, analyse and take responsibility with appropriate and timely action.</li><li>Target focused with determination to always keep on top of all tasks and escalations.</li><li>An ability to deliver clear and articulate information to customers and colleagues; adjusting language and detail to suit the audience, whether it is verbal or written.</li><li>Solid experience in reporting issues to suppliers, chasing and following through to ensure incidents are resolved in a timely manner.</li><li>Proficiency in MS Word &amp; Excel and maintaining clear and accurate customer and task information</li><li>Demonstrate ability to manage multiple tasks or projects of varying complexity in a controlled manner.</li><li>Be willing to go the extra mile for the sake of the customer, department, and the business.</li><li>A demonstrable ability to create well-written, informative, and useable documentation</li></ul>Desired <ul><li>Involvement in Directors Service Office escalation cases for orders e.g. approval</li><li>Involvement in provisioning billing disputes</li><li>Experience of "Cease before provides" and records issues.</li><li>Experience in developing and delivering training in telecoms disciplines.</li><li>Involvement in complex telecoms provisioning.</li></ul>The Role:Positioned within the connectivity hub reporting into the regional connectivity hub team lead, the Deliver Coordinator is required to provision a variety of services such as Ethernet, WLR, Number Management &amp; Porting, SIP and Broadband Provisioning.<ul><li>Day to day delivery of data Services, WLR, SIP, MyInbound, Fax2Email, Geographical and Non-geographical Number Porting, International and Conference number provisioning services; ordering through to handover in line with our set processes.</li><li>Owning the relationship between supplier and customer ensuring smooth implementation</li><li>Answer the phone within the agreed target time and as a minimum, meet any agreed personal call targets.</li><li>Completion of all tasks in queue by 17.30 and ensuring any handover is presented in plenty of time.</li><li>Ongoing maintenance and response for any Provisioning Inbox queries.</li><li>Asist with adhoc cover of colleague's work during periods of absence.</li><li>Update the Provisioning Manager on any provisioning orders being escalated or potential issues.</li><li>Adhere and contribute to the company's quality system and processes, and their maintenance.</li><li>Actively contribute to and promote the use of best practice and continual service improvement within the team including process changes and adjustments</li></ul>If you're keen to join an exceptional team offering consistent hours, a great working environment, then please apply to this Service Delivery Coordinator role below or call Jamie on (phone number removed) between 8:00am - 4:30pm.

Service Delivery Coordinator

JOB TITLE: Commercial Paralegal - RemoteLOCATION: Remote / WFHHOURS: Full Time Monday to Friday 9am - 5:30pmPAY RATE: 14 - 16phDURATION: 3 months initallyDuties to include:<ul><li>Working with contracts and documents, processing them and uploading them into internal databases</li><li>Preparing formal documents and maintaining contracts</li><li>Setting up records both manually and uploading within the internal database</li><li>Providing information to other departments and to organisations with which the company has relationships.</li><li>Issuing reminders and reviews to ensure that decisions required are made in a timely manner and in accordance with the legal obligations and requirements.</li><li>Noting from incoming communications, action dates on specific cases and then following routine departmental procedure for distribution of case files and reminders</li><li>Review and negotiate NDAs</li></ul>Experience required:<ul><li>Able to respond to sometimes short notice requests for action</li><li>From a working legal background</li><li>Experience with reviewing and negotiating NDA's is highly desirable</li><li>Experienced using Office 365 systems and MS Teams and ideally Ironclad although this isn't essential</li><li>Strong attention to detail and ability to multitask, be flexible, and prepared to turn their hand to anything.</li><li>Confident working within a team</li><li>'Can do' attitude and good at prioritising workloads</li><li>Readily takes responsibility and uses initiative</li></ul>NEXT STEPS:<ul><li>Apply today, the client is looking for someone to interview and start immediately!</li><li>Please apply today with your up to date CV!</li><li>If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed)</li></ul>Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team:<ul><li>Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after</li><li>Eye care vouchers and money towards glasses should you require them for VDU purposes</li><li>We can search for permanent work whilst you're in assignments and offer expert interview support and advice</li><li>Weekly pay</li><li>Pension scheme option (with employer contributions)</li><li>28 days paid annual leave (Based on a weekly accrual)</li></ul>If you are interested in this role and wish to be considered, please apply with your CV now!Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed)Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Commercial Paralegal - ASAP Start

CRM; Data Analysis; Stakeholder Management; Process Improvement Client Contact Team Leader Assignment Type: Temporary, ongoing basis where you will be engaged via HaysLocation: ChichesterWorking Environment: office based on sitePay type: Competitive hourly pay rate Our clientThe world's pre-eminent super-luxury automotive brand is based in Goodwood, near Chichester, West Sussex, which comprises its global headquarters and Global Centre of Luxury Manufacturing Excellence. Key responsibilitiesThe Client Contact Team leader is responsible for leading the Client contact team (CCT) - the centre of competence for Global CCT. The CCT is responsible for delivering first level client engagement across all channels, handling inbound and outbound calls. The CCT champions new products and supports in the delivery of key business campaigns. The CCT sits directly within the Client Insights team and the overall Client Experience team. In addition to leading the team in core tasks and ensuring adherence to KPI's, this is an exciting opportunity to transform current operations in the CCT to gain/allow for comprehensive analysis of Client Insights, all with the goal of delivering a high-touch client experience. What awaits you?Leadership of the CCT, managing tasks, training &amp; performance of the team, ensuring adherence to KPIsActing as global centre of competence for Global CCTs, leading the relationships with key stakeholders across the global business, and championing CCT servicesLead the development of processes/structures within the CCT to gather and comprehensively analyse client insights.Guide the team in client insight reporting/process, ensuring accurate maintenance of all reporting and process documentationEvaluation of quantitative/qualitative data, ensuring intelligence is shared with the wider business, including adherence/variances to core KPI's - e.g. VoC calls (Ownership &amp; Services), Case resolutions.Informing the wider business of trending/critical topics and the latest Client Insight Intelligence through the preparation of weekly/monthly status reportsManage, maintain and communicate the CCT activity landscape (inbound/outbound calls, campaign delivery) within the team and to key stakeholders.Ensure that a benchmark client experience is delivered achieving high levels of trust and understandingManage relevant compliance checks to ensure adherence to data protection and business policy What should you bring along?Degree or equivalent in a Business Management/Marketing/STEM disciplineStrong and demonstrated experience in leading/managing teamsAble to identify areas of opportunity and think innovatively to create new/improve existing processesExcellent presentation and interpersonal skills with the ability to communicate effectively with stakeholders at all levels/international teams across different culturesExperience in using CRM toolsSkilled in Microsoft Excel with experience in analysing dataBe extremely consumer-centric, with a high attention to detailFluent English (written &amp; verbal) other languages are desirable, including Arabic, Japanese, Chinese, Russian but not essential. Benefits:Competitive hourly rate along with an annual performance-related bonusAccess to a subsidised restaurantHays Go1 training platform which offers a library of over 70,000 courses.Access to Ben - Offers support across a wide range of topics such as mental health, well-being, financial or legal mattersLocal retail and restaurant discounts35 days annual leave (Including bank holidays)What next?If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on . #

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