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Balfe’s Bikes – Customer Experience Agent AdvisorAt Balfe’s it’s all about people. And bikes! It’s the passion, energy and enthusiasm of all of our colleagues throughout the business, which makes Balfe’s a great place to work.Our brand Purpose is:&nbsp;To make cycling welcoming for all and empower people to feel confident living life on two wheels.Our brand Mission is: Our mission is to inspire a lifelong love of cycling by welcoming and supporting every rider – whether they’re a complete beginner or a seasoned pro.Our brand Vision is:&nbsp;To be the cycling retailer of choice, renowned for our great product selection and exceptional service, earning the trust and loyalty of every customer.Joining Balfe’s means you’ll be working with like-minded people, and you will have opportunities to develop your skills and experience, and plenty of career progression if you want it.Based at Gatwick Warehouse, Crawley, West Sussex.We are looking for a full-time Customer Experience Agent to deliver excellent service to our customers through a variety of channels. Our people are at the heart of what we do and ensuring our customers and colleagues get the best service is a key driver.&nbsp; Based in Crawley, we currently have 12 stores in London and, Southeast. We are passionate about cycling and want to communicate this to our customers.&nbsp;The Customer Experience Agent will report directly to the Support Team Manager who is responsible for the coaching, training and development for members of the Support Team.The contacts from the customers will be managed through a variety of channels including phones, webchat, social media and email correspondence. Experience of some or all these channels is required.Key Responsibilities<ul><li>Monitor, respond to, and resolve customer queries related to cycling products and services via webchat, phone, email, and social media.</li><li>Provide expert technical support on the full range of Balfe’s Bikes products, ensuring customers receive the best advice for their cycling needs and satisfaction.</li><li>Assist customers by offering detailed product information, helping them find the right bikes, components, and accessories, and resolving any issues that arise.</li><li>Maintain a professional and friendly approach when communicating with customers, ensuring they feel valued and supported.</li><li>Offer alternative solutions, when necessary, always aiming to meet customers' cycling needs and enhance their experience.</li><li>Advise on and process Cycle to Work schemes, helping customers make the most of these programs to get on the road.</li><li>Perform any other customer service-related tasks, always ensuring a smooth and positive experience for all cycling enthusiasts.</li><li>Any other Customer service-related tasks as directed by management.</li></ul>Knowledge, Skills and Experience:<ul><li>Ability to demonstrate a solid understanding of bicycles, components, and cycling technology, with a genuine passion to broaden and expand this knowledge further.</li><li>Excellent verbal and written communication skills, with the ability to engage effectively with fellow cyclists, team members, and customers.</li><li>Exceptional attention to detail, striving for excellence in all aspects of bike assembly, maintenance, and customer service.</li><li>Proven experience working in a dynamic, fast-paced environment, ideally within the cycling or outdoor industry, contributing to a high-performing team.</li><li>Skilled at managing multiple tasks and shifting priorities while maintaining high standards of quality and service.</li><li>Self-driven and decisive, with a positive attitude, strong problem-solving abilities, and the ability to take ownership of tasks from start to finish.</li><li>Confident and professional communication skills, with the ability to engage with all levels of the business, including senior management and directors.</li><li>Flexible and adaptable, with the willingness to take on varied duties as needed, including working evening and weekend shifts in line with business needs.</li><li>Availability to work one weekend day every five weeks and a late shift (11am to 8pm) once a week, ensuring the team’s operational flexibility.</li></ul>Balfe’s PerksWhat's in it for you? Plenty. We offer our team a pretty nice package of perks (even if we do say so ourselves), including:<ul><li>Cycle to Work initiative.</li><li>Excellent staff discounts</li><li>Performance bonuses</li><li>Referral Bonus</li><li>Enhanced Parental Policies</li><li>28 Days Annual Leave</li></ul>&nbsp;&nbsp;Our Values&nbsp;Passion: We live and breathe cycling, and we’re here to inspire a lifelong love of riding in every cyclistKnowledge: We share our expertise to empower every rider with the confidence to enjoy every journeyCommunity: Cycling connects us all, and we foster a welcoming space where every rider belongsTeamwork: No egos. Just collaboration. Working together to support our customers and each other.Honesty: Trust is everything. We’re always open, transparent and committed to doing the right thing.&nbsp;&nbsp;

Manor Royal Business District

Customer Experience Agent Advisor: Balfe's Bikes

We’re excited to announce that we are opening a brand-new charity shop in Portslade and we’re looking for passionate volunteers to help make it a success. Together, we’ll serve the community with fantastic bargains while raising vital funds to support hospice care.We have plenty of opportunities available Monday to Saturday, 9-1pm or 1-5pm or Sundays 10-1pm or 1-4pm.Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful. It’s really easy to get your volunteering started; simply click on ‘Apply Now’ and we’ll be in touch.

The Martlets Hospice

Martlets Hospice

Volunteer Shop Assistant (Boundary Rd Hove)

A leading kitchenware retailer is seeking an experienced Store Manager for a new location in Brighton. This full-time position includes overseeing team operations to deliver exceptional customer experiences, driving sales, and managing inventory. Candidates should have a strong background in retail management and a passion for culinary products. A competitive salary ranging from £32,000 to £35,000 per annum, along with generous employee benefits, is offered.

Store Manager - Lead Brighton Kitchenware Store

A leading retail brand in Brighton is seeking a passionate Store Manager to drive performance and deliver exceptional customer service. You will lead and develop your team, ensuring a motivating and inclusive environment. With a proven track record in retail, you will manage store operations, maximize sales opportunities, and promote a culture of excellence. This role offers a competitive salary, interesting bonus scheme, and generous staff discounts across multiple brands. If you have the drive to inspire and achieve targets, apply today.

Store Manager - Lead Retail Team; Bonus Eligible

As a Store Manager, your role as 'shopkeeper' means you run your own store with an entrepreneurial spirit, with your customers, colleagues and local communities being your number one priority. You'll lead your team to ensure the store is a great place for people to work and shop! Reporting to the Area Manager you will be responsible for: <ul> <li>Leading a team fractional, you create a culture where our customer experience is the best in the market, in line with the Morrisons brand. Always challenging and thinking of new ways to serve our customers better.</li> <li>Working hard to get the best out of your store's commercial performance, treating it as if it was your own business, always thinking of new ways to맞 improve your offering</li> <li>Leading on all people activities including recruitment,zinho, induction, training and development, ensuring you build an inclusive culture where everyone is empowered to deliver great customer service.</li>Building and managing relationships, understanding the important role your store plays in supporting the local community. </ul> About you Our Store Managers typically have prior experience in fast paced, service focused environments such as retail, convenience or the hospitality sector. This isn't a must have but you'll definitely need experience in the following. <ul> <li>A passion for spotting and developing talent.</li> <li>Ability to coach, motivate and inspire in order to create a successful team culture.</li> <li>Ability to influence, listen and understand other perspectives to inspire and think broadly about new ways of doing things.</li> <li>A passion for rolling up your sleeves to support the team in delivering the store objectives.</li> <li>High level of resilience and the ability to work through problems.</li> </ul> We are an equal opportunities employer and welcome applications from all sections of the community. If you don't meet every single requirement, don't worry. We are dedicated to sjed to building a diverse, inclusive and authentic workplace, so if you're excited about thisニ role but your past experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles. How do we say thank you? You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary, and superb benefits package which includes: <ul> <li>15% discount in Morrisons Daily and Morrisons Supermarket stores</li> <li>Contributory Pension</li> <li>28 days holiday (inclusive of bank holidays)</li> <li>Access to Health &amp; Wellbeing support</li> </ul> At Morrisons we're really passionate about our people, and growing our own talent. That's why we have a Leadership School across all work levels in our business. So, wherever you work, if you feel you're ready to take the next step in your այց, we'll provide you with all the leadership and technical development to give you the opportunity to succeed. As a Store Manager your Forest consecutive will be driven by the needs of your customers and the business. So early mornings, late nights and weekends are when you will most likely be working. However, flexibility will be required. Some of our stores offer their local communities post office services, therefore you may also be required to undergo a P250 check as part of your offer ofbalanced employment, which includes a financial check. Successful verification of this check by the Post Office is mandatory in order for candidates to start employment. About us Morrisons acquired the McColl's business in 2022. Our convenience proposition consists of a network of 1,004 convenience stores and newsagents. Our stores are made up of Morrisons Daily, McColl's, Martins and R S McColl stores across England, Scotland, and Wales. Our aim is to be Your Favourite Neighbourhood Shop, providing a great range of quality everyday products and services, close to where people live, so we're always available when customers need us. Next Steps Applicants who are shortlisted will be contacted by a recruiter and a screening call will be held. This is an informal call where you will discuss your experience anụ the role in further detail to identify if you are potentially suitable for the role. Following a screening call, if you are deemed suitable, the next and the final stage would be an interview with the area manager. Further details will be provided should you make it to this stage. If you require a reasonable adjustment or support with your application, please contact donna.1.

Store Manager - Convenience - Copthorne

A leading UK supermarket chain is seeking an energetic Store Manager in Copthorne. You'll lead your team while prioritizing customer experience, driving store performance, and managing recruitment. Candidates should have experience in retail or hospitality and a strong commitment to team development. This role offers a competitive salary, excellent benefits including store discounts and a contributory pension, as well as opportunities for growth and training.

Store Manager: Lead a Community-Focused Convenience Store

Join us today - become a Store Manager at ProCook! Are you a dynamic leader;j with a passion for culinary excellence? ProCook is excited to announce that we are seeking an experienced and enthusiastic Store Manager to join our team and help spearhead the vibrant atmosphere in our store. Your Role: As a Store Manager, you will be responsible for leading your team to deliver an outstanding customer experience while driving sales and managing store operations effectively. Your leadership will play a critical role in fostering a strong team culture and achieving business goals. This is a full-time, 40hrs/week position, working 5 days out of 7 on a rota, including weekends and it will be a new store opening in Brighton. Key Responsibilities: <ul> <li>Lead and coach your store team to ensure exceptional customer service.</li> <li>Drive sales through effective product management and promotions.</li> <li>Manage daily store operations, including inventory control and merchandising.</li> <li>Analyse financial performance and implement strategies for improvement.</li> <li>Foster a positive work environment that encourages collaboration and growth.</li> </ul> Qualifications and Skills: <ul> <li>Previous experience in a retail management role is essential.</li> <li>Strong leadership qualities with the ability to motivate a diverse team.</li> <li>Passion for kitchenware and customer service.</li> <li>Excellent communication and interpersonal skills.</li> <li>Ability to analyse sales data and make informed decisions.</li> <li>Flexibility to work varied hours and weekends as necessary.</li> </ul> Why You'll Love Working at ProCook: <ul> <li>Salary is between £32,000 - £35,000/annum depending on experience.</li> <li>A delightful welcome bag awaits you, filled with our fantastic products for you to explore (worth £69).</li> <li>Bonus based on sales targets.</li> poursuit la tradition de B Corp in a fast-growing company. <li>Enhanced Maternity, Paternity and Adoption Leave.</li> <li>Generous colleague discount - 40% + 5 friends and family discount cards of 30%.</li> <li>2 x Annual paid volunteering days.</li> <li>Employee Assistance Programme.</li> <li> dedans. • paroles. </li><li>Friends and Family Referral Scheme.</li> <li>6.6 weeks per holiday year, including Bank Holidays.</li> <li>Learning &amp; Development opportunities.</li> <li>Bike to Work scheme.</li> </ul> We Welcome Everyone At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities. If you require any reasonable adjustments to support you through the application or interview process, please let us know. We're committed to making our recruitment process as inclusive and accessible as possible. About ProCook's Sustainability Commitment: At ProCook, sustainability is at the heart of what we do. As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices. By joining our team, you will contribute to our efforts in creating a positive impact on the planet.

Store Manager

What are we looking for in you? <ul> <li>Demonstrate customer focus - ensuring delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do.</li> <li>A confident leader, one who will inspire the team, leading by example to make Accessorize a great place for all who work and shop with us</li> <li>A proven track record of managing a successful retail store, delivering excellence in customer service, both personally and through their team</li> <li>Someone who demonstrates passion, drive and resilience, with a can - do approach</li> <li>Possess a creative approach, to support the store and develop the team to reach their full potential</li> <li>The ability to communicate openly and effectively</li> <li>A solution driven individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility</li> </ul> In this role you will <ul> <li>Drive the overall performance of the store, through managing and developing your team, demonstrating the Accessorize values and ensuring your store is delivering an exceptional customer experience.</li> <li>Generating profit, through exceeding your KPIs, keeping P&amp;L and controllable costs inline with budget and maximising local market opportunities.</li> <li>Ensuring your team are motivated and knowledgeable, supporting everyone to achieve excellence in their roles.</li> <li>Maximise commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard.</li> <li>We offer piercing to our customers, and you would promote and deliver this with your team.</li> <li>Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal.</li> <li>Ensure an inclusive environment, promoting equality and kindness with your team.</li> </ul> Joining us, your benefits would include: <ul> <li>A competitive salary and exciting bonus scheme.</li> <li>A Staff uniform allowance - enabling you to have fun wearing our accessories.</li> <li>Generous staff discount across all our brands - Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home.</li> <li>An additional day's holiday to celebrate your birthday.</li> </ul> If this all sounds great and this could be the role for you, let us know and apply today. At Monsoon Accessorize we don't focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us. We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise. We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at to request discuss any specific requirements.

Store Manager - Accessorize - Brighton

Retail Trainer (Apprenticeships) Location: Home-based, covering Sussex (ideal candidate will be based between Crawley &amp; Brighton) Salary: £29,064 + mileage (45ppm) Contract: Full-time, permanent FIND is partnering with one of the UK's largest apprenticeship training providers, an Ofsted Grade 2 organisation supporting 7,000+ apprentices nationwide. They deliver programmes for some of the UK's best-known retail brands, including major supermarkets and national retailers such as John Lewis, Sainsbury's, ASDA, Dunelm, Co-op, and JD Sports. This role is ideal for an experienced retail leader looking to step away from the shop floor and into a rewarding training career. No previous training or assessing experience is required - full training and the CAVA qualification will be provided. The Role As a Retail Trainer, you'll support apprentices working towards Retail Levels 2-4, using your leadership experience to coach, mentor, and develop the next generation of retail professionals. Key Responsibilities <ul> <li>Coach and assess retail apprentices within large national retailers</li> <li>Carry out progress reviews and support learners through to completion</li> <li>Deliver engaging training sessions aligned to workplace practice</li> <li>Work closely with employers to ensure training is relevant and impactful</li> <li>Maintain accurate learner and compliance records</li> </ul> About You (Essential) <ul> <li>Proven experience as a Store Manager or Assistant Store Manager</li> <li>Strong retail leadership background (supermarket or fashion retail welcomed)</li> <li>Passionate about developing people and sharing best practice</li> <li>Confident communicator with excellent organisation skills</li> <li>Team Leader level considered only if exceptionally strong</li> </ul> What's on Offer <ul> <li>£29,064 salary + mileage (45ppm)</li> <li>Fully funded CAVA qualification</li> <li>Home-based role with regional travel</li> <li>25 days holiday + bank holidays</li> <li>Clear progression and development opportunities</li> </ul>

Retail Trainer - Sussex

Our client is a well thought of Garden Centre business based around Sussex. With an excellent reputation. They seeking a Plant Area Manager with expert horticultural knowledge and management experience. You will be responsible for overseeing our retail plants business at their site near Brighton and managing your team to maintain excellent standards and customer service. You will be working closely with there group buyer for stock planning and communicating with our own wholesale nursery and other growers to acquire stock and maximise sales and profit. You will need to show excellent commercial awareness and understanding of profitability from driving retail sales while controlling stock levels and other costs. You will be managing, coaching and training at all levels to ensure your team are maintaining the highest quality plants for sale and delivering a first-class customer service. Prerequisites To be successful in this role, you will need: <ul> <li>Expert horticultural knowledge</li> <li>Excellent computer skills</li> <li>Customer service skills</li> <li>People management experience</li> <li>Excellent communication skills</li> <li>High standards of merchandising and displays</li> <li>Meticulous attention to detail</li> </ul> Consideration will be given to some from a Horticultural background looking to expand there career within garden centres.

46 Retail Jobs in Copthorne, UK