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Summary:Do you have a passion for delivering process engineering excellence that meets regulatory and quality standards?&nbsp; Are you ready to play a pivotal role in shaping water infrastructure through innovative process engineering?&nbsp; If this sounds like you, then you’ll want to learn more about this opportunity…&nbsp; We want to be the water company people want to be supplied by and want to work for.&nbsp; As Process Engineer you will provide and ensure the quality of all deliverables meet SEW and regulatory requirements. You will be responsible for your own technical deliverables whilst providing support and coaching to other staff as required. This includes ensuring that Engineering outputs align with the Asset, Regulatory, Water Quality and Operational strategies of the business.&nbsp;&nbsp; You will be accountable for evaluation and selection of process options during project feasibility and design, incorporating efficiencies and innovation into their solutions to deliver the business need. You will liaise with internal stakeholders as well as collaboratively engage with Contractors as part of the capital delivery programme.&nbsp;&nbsp; Although this role offers hybrid working, you will be expected to travel to any location or site within South East Water’s supply areas, as required, as part of the project(s) you or your team are working on e.g. pre-construction and construction phase elements such as scoping or Contractor progress/design review meetings, defect reviews etc.&nbsp;Main responsibilities<ul><li>Collaborate with multidisciplinary engineering teams to develop and appraise process design solutions for water treatment works. Providing technical solutions and support on complex capital projects, including the production of project scoping documents, Works &amp; Site Information, Design Drawings, CDM Documents and compilation of job packs to required deadlines</li><li>Prepare process design calculations and reviewing Contractor design calculations</li><li>Evaluate Whole Life Cost and TOTEX costings for process solutions</li><li>Develop Process and asset performance guarantees</li><li>Develop robust risk assessed solutions that deliver value to the business</li><li>Ensure quality of deliverables meet business and regulatory needs, including Check and Review of project scopes ensuring they achieve the required outputs and quality standards</li></ul>You'll need: Skills / Qualifications / Experience<ul><li>HNC/HND, Degree level or equivalent, preferably in chemical engineering or a relevant proven scientific or engineering field</li><li>Sound knowledge of the relevant regulations and Process Engineering specific standards and practices.</li><li>Chartered Engineer or working towards Chartered status would be advantageous.</li><li>Knowledge of designing and/or optimising clean water treatment processes, or relevant applicable knowledge/skills</li><li>Excellent communication skills and an ability to collaborate and influence colleagues</li><li>Ability to demonstrate and implement sound engineering judgement, identifying innovative solutions to complex problems</li><li>Competent IT skills, including proficiency in Microsoft Office suite - knowledge of Google Workspace would be beneficial</li><li>Excellent time management skills</li><li>A passion for continuous professional development</li><li>Experience in a relevant technical role within the water industry, ideally focused on clean water treatment processes</li><li>Awareness and understanding of industry standards, regulations and specifications</li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£40,500 - £45,500

South East Water

Process Engineer

Summary:Are you a reward expert passionate about creating strategies that attract, keep, and motivate our critical and talented workforce?&nbsp; As our Reward Manager within the HR Department, you'll be instrumental in driving our transformative and evolving Reward Strategy. This role is crucial for managing our compensation, benefits, and employee recognition programmes, directly contributing to our People Plan, strategic goals, and overall success.&nbsp; What's really exciting about this opportunity is that we’re not just looking to maintain the status quo.&nbsp; We're actively exploring flexible benefits, pay for performance initiatives, and a complete overhaul of our job evaluation and pay banding frameworks.&nbsp; Therefore, you’ll get to show you’re a forward thinking Reward Manager with a deep understanding of industry best practices and the ability to deliver solutions to help us build a reward framework that powers our future success. You'll be a key member of our HR Leadership team, collaborating closely with other HR centres of expertise and leading an experienced Payroll team. So, if you're ready to make a significant impact on our people plan and business success, this is the role for you!Main Responsibilities<ul><li>You'll lead key Reward activities, such as pay reviews, incentives, and the overall management of our psychological contract and employee value proposition (EVP).</li><li>You'll proactively manage the application of market pay insights, continuously evaluating our Reward processes to ensure fair and competitive practices.</li><li>You'll be accountable for the monthly payroll cycle for both employees and pensioners, ensuring high levels of accuracy and meeting all agreed deadlines.</li><li>You'll lead Reward related projects to deliver agreed business outcomes, including the design and implementation of new salary structures, the rollout of a new career framework, and the creation of a comprehensive benefits and recognition platform.</li><li>You'll support the Pension Trustee with our Defined Benefit schemes.</li><li>You'll contribute to the continuous improvement of auditable governance frameworks and training tools to ensure our Reward practices are consistently implemented.</li><li>You'll work closely with the HR team and other stakeholders to provide a consistent and efficient service to our internal customers.</li><li>You'll collaborate with suppliers and providers to ensure we receive best value and strong engagement.</li><li>You'll lead the company's Wellbeing agenda, building upon our existing strategy.</li></ul><h4>You'll Need</h4><ul><li>Degree-level education (ideally in HR, Business Administration, Finance, Economics, or Maths).</li><li>Very strong problem-solving and analytical capabilities.</li><li>Excellent attention to detail.</li><li>Excellent interpersonal, communication, and people management skills.</li><li>Intellectual curiosity, tenacity, and patience.</li><li>Strong negotiation and influencing skills.</li><li>A keen sense of commercial awareness.</li><li>Coaching/mentoring skills.</li><li>Strong organisational skills and the ability to manage multiple projects and relationships simultaneously.</li><li>Up-to-date knowledge of relevant legislation and compliance.</li><li>HRIS proficiency, with the ability to analyse and interpret data to inform reward decisions.</li><li>Experience leading Reward projects, including Compensation, Benefits, and Recognition, with a clear understanding of best practices.</li><li>Practical expertise in job evaluation methodologies.</li><li>Experience in managing the regular employee lifecycle reward activities.</li><li>A proven ability to collaborate effectively with a wide range of stakeholders.</li><li>Proven experience in managing professional, effective, and proactive relationships with senior leaders.</li><li>Experience managing a team.</li><li>A driving licence is required for this role.</li></ul><h4>It Will Be a Bonus If You Have:</h4><ul><li>Certified Compensation Professional (CCP) qualification.</li><li>Previous experience working with the Workday HRIS system.</li><li>Previous experience working with a flexible benefits scheme.</li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£60,000 - £65,000 depending on experience

Reward Manager

Summary:Do you have a proven track record in ensuring environmental compliance and promoting sustainable practices in engineering projects? Are you skilled at navigating complex environmental regulations and engaging with specialists and stakeholders? Do you enjoy conducting environmental assessments, writing contract documents, and auditing construction works for compliance? As Environmental Performance Officer Engineering, you will act as key support to the Environmental Performance Team to ensure all environmental aspects of projects are managed from the initial design stage, through to construction across the capital works programme for engineering, working to reduce the overall environmental impact of development, ensuring compliance, promoting good practice and sustainable practices. You will work directly with the engineering delivery team, consultants and Contractors for assessment of engineering works, desktop assessment and writing of contract documents. SEW sites and infrastructure are across a range of landscapes including protected designated Sites of Scientific Interest, habitats for protected species and Areas of Outstanding Beauty, so will require experience in how to mitigate works in these areas, and engaging with specialists, stakeholders and consultants when required for further input. The role will also include auditing of construction works with compliance that will be reported to on a monthly basis. There is an opportunity for you to specialise in Invasive Non Native Species and Strategy.Main Responsibilities<ul><li>Environmental desktop appraisal and sign off of elements of the Investment Delivery Process on behalf of the business ‘client’ (Assets). This will involve providing environmental advice on how the project should proceed and likely environmental sensitivities of a project.</li><li>Liaison with environmental regulators obtaining consents and advice where necessary and reporting back to the business.</li><li>Engage with technical specialists where required and provide practical solutions to the project team based on results.&nbsp;</li><li>Working with Engineering Project teams to identify ways to minimise environmental impact in delivery and practical solutions to works, providing forecast costs and timings.&nbsp;&nbsp;</li><li>Auditing / site inspections to ensure compliance with regulation &amp; internal standards. Reporting on KPI's (against 25 year Environment Plan commitments)&nbsp;</li><li>Assist in rolling out training programmes and competencies required for Project teams.&nbsp;</li><li>Reporting to regulators and stakeholders such as water industry bodies and neighbouring water companies.&nbsp;</li><li>Promoting sustainability, circular economy and environmental&nbsp; goals across the business.&nbsp;</li><li>Management and mentoring of apprentices / graduates within team and wider environment team.&nbsp;</li></ul>You'll need:Skills / Qualifications / Experience<ul><li>Degree in environmental based subject or equivalent experience in a similar role.&nbsp;</li><li>Management of environmental aspects and risks across a wide range of settings. Ability to determine pragmatic outcomes which minimise harm to the environment and communicate these to the business. </li><li>Passion for the environment with the ability to work closely with colleagues, contractors, stakeholders, regulators and members of the public. </li><li>People management skills, direct management of a small team and wider management of regulator, stakeholder and contractor relationships.&nbsp;</li><li>Demonstrable experience within a relevant environmental field. </li><li>Experience of working within a process environment, particularly in relation to incident response.</li></ul>It will be a bonus if you have:Skills / Qualifications / Experience<ul><li>Chartership or working towards chartership of a professional body such as CIWEM, CIEEM, CIWM or Institute of Water.&nbsp;</li><li>Specialist subject background ie Archaeology / arboriculture / EIA / Protected species licence holder or experience working with protected species mitigation.</li><li>Ability to mentor and inspire members of the team. </li><li>Report writing and data presentation skills. </li><li>Experience in habitat restoration and management techniques essential, in particular experience of survey and working in woodland, chalk grassland and heathland habitats.</li><li>Preferable experience working with protected species mitigation on sites.</li><li>Experience in Biodiversity net gain.</li></ul>Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul> We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul> If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:Salary starting from £31,733 dependent on experience.

Environmental Performance Officer - Engineering

Summary:Do you have a passion for mechanical engineering and a desire to shape the future of water infrastructure? We are looking for a highly skilled and experienced Senior Mechanical Engineer to join our dynamic MEICA team. In this pivotal client-side role, you'll provide corporate administration and technical leadership to our mechanical engineers, ensuring our designs are at the forefront of best practice, compliant with all standards, and evolve with new technologies. You'll oversee resource allocation, tackle complex mechanical queries, and play a crucial role in delivering capital engineering schemes from inception through to commissioning. You'll be instrumental in every stage of project delivery, contributing to technical deliverables and collaborating with multi-disciplinary teams to achieve project success. This role demands excellent self-management, the ability to prioritise both your own and your team's workload, and a steadfast commitment to Health and Safety/CDM requirements. Building strong, collaborative relationships with internal and external stakeholders, including our framework contracting partners, is key. You'll also represent South East Water at industry working groups, further solidifying our commitment to excellence and innovation. Join us and make a tangible impact on the provision of essential water services. Although this role offers flexible/hybrid working (office/home), you will be expected to attend the South East Water Head Office in Snodland on a regular basis, and be able to travel to any location within our supply areas, as required, as part of the project(s) you or your team are working on e.g. pre-construction and construction phase elements such as scoping or Contractor progress/design review meetings.Main Responsibilities:<ul><li>Development of technical solutions and coordinating work with multi-disciplinary teams {Process, Civil and Mechanical)</li><li>Production of technical reports and the ability to work independently and as a team member to carry out checking, reviews and approval of complex electrical detailed designs, to include calculations, specifications, reports and drawings.</li><li>Analysis of options and selection of technical solutions as appropriate</li><li>Development of outline scheme designs</li><li>Ensuring contractors designs comply with the latest company specifications and other relevant industry specifications (Wimes, IET wiring regulations etc.) and legislations.</li><li>Assistance in preparation of scheme programmes, estimates and tender documentation</li><li>Acting as a deputy authorising engineering, under south east waters Mechanical Technical Memorandum&nbsp;</li><li>Construction supervision for small projects</li><li>Undertake designers responsibilities under the most appropriate Health and Safety Legislation under direction set out by the Discipline Lead.</li><li>On-site inspection of works and surveys in accordance with standards and specifications and on site testing and commissioning.</li><li>Design delivery under NEC Design &amp; Construct and PSC contracts, and input into these contracts</li><li>Participation in HAZOP/ALM studies and risk review meetings</li></ul>You'll need-Qualifications:<ul><li>Degree qualified in mechanical engineering or equivalent industry experience.</li><li>Chartered engineer (or working towards)</li></ul>Skills:<ul><li>Ability to work closely with others and communicate effectively.</li><li>Ability to give technical guidance, work under pressure, and progress work within budget and deadline constraints.</li><li>Excellent verbal and written communication skills.</li><li>Excellent organisational and interpersonal skills.</li><li>Influential with leadership capability and good supervisory skills.</li><li>Good technical report writing and editorial skills, and good oral communication.</li><li>Ability to develop and mentor junior staff.</li><li>Engaged in continual professional development and knowledge of current and emerging technologies in the field.</li><li>Competent IT skills and ability to pick up new systems &amp; processes.</li><li>Full &amp; clean UK driving licence.</li></ul>Experience:<ul><li>Design and specifications for clean/potable water related projects, including treatment plant, pumped systems and pipework, chemical dosing, mixing.</li><li>Design of hydraulic systems including pump sizing &amp; selection, head loss calculations &amp; system curves, air valve design practices and implications/requirements of surge within a system.</li><li>Knowledge of instrumentation and control systems including pressure/flow/level and analytical instrumentation e.g. chlorine, turbidity, pH instrumentation and control.</li><li>Building Engineering Physics and building services – heat, ventilation, noise, moisture.</li><li>Interfacing with other disciplines and integration of those requirements with mechanical design.</li><li>Review of Contractor produced designs &amp; deliverables in accordance with legislation, standards and specifications, and response to Technical Queries.</li><li>Project delivery under NEC3 Design and Construct and PSC contracts.</li><li>Providing technical guidance to project teams and Mechanical Engineers that report to you, as well as technical stakeholder engagement.</li></ul>It will be a bonus if you have-Experience:<ul><li>You will ideally have gained substantial experience in the water industry in the UK or within the broader utilities, process and manufacturing sectors. It will be advantageous to have knowledge of water treatment processes and control philosophies, as well as awareness of industry standards (WIMES and British Standards).</li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:From £54,000 dependent on experience plus £6,254 car allowance.

Senior Mechanical Engineer

Summary:Job Description Summary Do you want to lead the future of water infrastructure, driving process engineering excellence? Are you a Senior Process Engineer looking to apply your expertise to impactful water infrastructure projects? As Senior Process Engineer, you will provide and ensure the quality of all deliverables meet SEW and regulatory requirements. Reporting to the Lead Process Engineer, the Senior Process Engineer will be responsible for their own technical deliverables whilst providing support and coaching to other staff as required. This includes ensuring that Engineering outputs align with the Asset, Regulatory, Water Quality and Operational strategies of the business. You will be responsible for evaluation and selection of process options during project feasibility and design, incorporating efficiencies and innovation into their solutions to deliver the business need. Responsibilities of the role will include ensuring quality and CDM2015 compliance of technical delivery whilst utilising and continuously improving the SEW's engineering specification and quality assurance processes.Main Responsibilities:<ul><li>Collaborating with multidisciplinary engineering teams to develop and appraise process design solutions for water treatment works.</li><li>Providing technical solutions and support on complex capital projects, including the production of project scoping documents, Works &amp; Site Information, Design Drawings, CDM Documents and compilation of job packs to required deadlines. </li><li>Preparing process design calculations and reviewing Contractor design calculations. </li><li>Evaluating Whole Life Cost and TOTEX costings for process solutions. </li><li>Developing Process and asset performance guarantees. </li><li>Developing robust risk assessed solutions that deliver value to the business. </li><li>Ensure quality of deliverables meet business and regulatory needs, including Check and Review of project scopes ensuring they achieve the required outputs and quality standards. </li><li>Providing process-related technical support for commissioning of schemes. </li><li>Liaising with internal and external stakeholders to seek approvals and facilitate project progress. </li><li>Optimising operation of new and existing assets and identifying and evaluating innovative processes and equipment. </li><li>Mentoring of Graduate and Process Engineers at project level, promoting and encouraging Chartership. </li></ul>You'll need (essential):<ul><li>Degree level or equivalent, preferably in chemical engineering or a relevant scientific or engineering field. </li><li>Chartered Engineer or working towards Chartered status. </li><li>Knowledge of clean water treatment processes, awareness of the environment or similar industrial background. </li><li>A keen, committed and motivated individual with excellent communication skills and an ability to collaborate and influence senior colleagues. </li><li>Ability to demonstrate and implement sound engineering judgement, identifying innovative solutions to complex problems. </li><li>Strong understanding of CDM 2015 and how it is applied to projects. </li><li>Advanced working knowledge of Microsoft Word and Excel/Google Workspace would be an advantage. </li><li>Excellent time management skills. </li><li>A passion for continuous professional development. </li><li>A recognised senior engineer with substantial industry experience with a reputation for technical excellence. </li><li>A minimum of 5 years' experience in a technical role focusing on designing and optimising clean water treatment process plants. </li><li>A strong awareness and understanding of industry standards, regulations and specifications. </li><li>Understanding of NEC contracts and their application. </li><li>Understanding of CDM 2015 and how it is applied to projects. </li><li>Sound knowledge of the relevant regulations and Process Engineering specific standards and practices</li><li>Demonstrable water industry experience, working with clean water treatment processes in a design, operational or regulatory role. </li><li>Knowledge of processes adopted in other utilities. </li><li>Budget management experience </li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:From £50,000

Senior Process Engineer

Summary:Are you seeking a team that shares your passion for providing excellent customer service?&nbsp; Are you a determined individual?&nbsp; Do you enjoy setting goals for yourself?&nbsp; If so, this is a chance you won't want to pass up... This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers. No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible. The salary is £24,810.59. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan. Previous call centre experience&nbsp;is preferred but not required.&nbsp; Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback.&nbsp; We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well. In our vibrant, friendly&nbsp;call centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about.&nbsp; This position offers numerous prospects for progression.&nbsp; For example, most of our management began their careers as Customer Service Advisors.&nbsp; You'll have the opportunity to move throughout the department to learn new skills and try out for other roles.&nbsp; As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team.Main responsibilities:<ul><li>Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score.</li><li>Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.</li><li>Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.</li><li>Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.</li><li>Attend and contribute to team meetings with team, peers and colleagues.</li><li>To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods.</li></ul> You'll need: Skills / Qualifications / Experience<ul><li>Achieved GCSE Maths and English at Grade 4/C (or equivalent)</li><li>Commitment to providing excellent customer service</li><li>Dedication to finding the best solutions to problems</li><li>Excellent computer abilities</li><li>Outstanding writing and vocal communication abilities</li></ul> It will be a bonus if you have: Skills / Qualifications / Experience<ul><li>Previous customer service / call centre experience would be advantageous</li></ul> Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£24,810.59 starting salary + bonus

Customer Service Advisor

Summary:Do you want to jump-start your career while earning a well-regarded qualification? Do you have a strong desire to help others?&nbsp; Do you want to be a part of an award-winning team with a meaningful purpose?&nbsp; Then do not pass up this opportunity... We have regular apprenticeship intakes with a guaranteed, permanent position on successful completion. As a Customer Service Apprentice, you will use your entire passion, drive, and willingness to give great service.&nbsp; And with so much variation, you can be sure that no two days will ever be the same.&nbsp; You'll aid with billing inquiries, providing refunds, and setting up payment plans, as well as resolving water supply concerns including leaks and other problems. The Institute of Customer Service has given our Customer Service team the distinction grade.&nbsp; We are one of just 18 organisations in the country to get this coveted honour.&nbsp; As a result, you'll be joining a team that provides their all.&nbsp; This is a structured 24-month apprenticeship that includes group workshops, individual training, and other assignments in addition to on-the-job learning.&nbsp; On your road to completing a Customer Service Specialist Level 3 Apprenticeship and securing a permanent career at the end of the apprenticeship programme, you can expect plenty of encouragement and support from your Trainers, Team Managers, Mentors, and Buddies. It's not a problem if you don't have much work experience.&nbsp; We know you'll bring a lot of determination and a strong desire to succeed. So, what's most crucial is that you work well as a team and are comfortable speaking in with others.&nbsp; In this role, you'll focus on three key areas of performance: handling calls efficiently, maintaining quality, and providing the greatest customer experience possible.&nbsp; We understand the importance of progressing in your career.&nbsp; As a result, your salary will rise as you progress through your apprenticeship.&nbsp; When you join, you'll be a part of one of our call centre teams.&nbsp; We're open Monday through Friday from 8:00 until 19:00 and on Saturday from 8:00 until 13:00.&nbsp; As a result, you will be able to schedule your shifts so that 1 in 6 Saturdays are worked.&nbsp; Your rotas will be available in advance so that you may make plans. With monthly and quarterly bonuses offered based on your performance and assisting us in providing the greatest levels of customer satisfaction, you can earn additional money in addition to your income.&nbsp; On average, you can anticipate earning an additional £3,000 annually, with a possible maximum of £6,300.Main responsibilities:<ul><li>Develop and build knowledge of the Customer Service area by completing the apprentice pathway</li><li>Understand the importance of the business areas, the processes, data protection, regulatory compliance and attendance.</li><li>Begin to build relationships with peers and colleagues to enhance the team working environment, resolve customer problems.</li><li>Develop an awareness of information and resources available and proactively ensure that skills and knowledge are deepened to enable progression.</li><li>Attend and contribute to team meetings with team, peers and colleagues.</li><li>Complete customer service level 3 apprenticeship.</li></ul> You'll need: Skills / Qualifications / Experience<ul><li>Achieved GCSE Maths and English at Grade 4/C (or equivalent)</li><li>Excellent computer abilities</li><li>You'll have a passion for serving others and providing the best service</li><li>Good time management skills supporting you to complete the apprenticeship</li><li>Be self-assured conversing with others and engaging with new and different individuals</li><li>Be goal-focused and like overcoming difficulties</li></ul> It will be a bonus if you have: Skills / Qualifications / Experience<ul><li>Experience and understanding of the importance of excellent customer satisfaction</li></ul> Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:Starting at £18,000 increasing to £24,810 over 24 months

Customer Service Apprentice

Summary:Are you an experienced ecologist looking for a role that combines hands-on work with strategic oversight and training? Do you have a track record of working within designated sites and navigating the ecological challenges of construction? South East Water is looking for an Environmental Performance Officer - Ecologist to join our team. In this pivotal role, you'll be our in-house expert, advising on a wide range of protected species, holding at least two relevant Protected Species Survey Licences, and boasting strong botanical capabilities with a solid understanding of Biodiversity Net Gain. You'll bring your experience working within designated sites and familiarity with construction work to undertake hands-on ecology work, review proposals, and audit ecological services. Beyond that, you'll be a vital resource, training colleagues, staying ahead of ecological updates, and overseeing our Protected Species Licensing.Main Responsibilities<ul><li>The individual would be a skilled ecologist who is able to advise on a broad range of protected species and habitats, working out how best South East Water can carry out its functions in an ecologically sensitive way.&nbsp;</li><li>Responsible for influencing design to minimise ecological impacts, and to plan and carry out appropriate survey and mitigation where required. Responsible to communicating this to Project Teams / Managers. Also providing training and updates across the business.&nbsp;</li><li>Provide environmental advice on how the project should proceed and likely environmental sensitivities of a project.&nbsp; This will ensure each project is programmed and executed in a well-planned way in line with environmental constraints, so that environmental risk are avoided or appropriate controls in place.&nbsp;</li><li>Input into design to minimise ecological impacts in the most effective way while also enabling South East Water to carry out its business.&nbsp; Work on detailed reporting, consultation and setting out mitigation on key issues such as protected species and sites.&nbsp;</li><li>Flexibility, particularly to respond to unplanned works, but also managing work in an organised manner and setting and meeting realistic deadlines.</li><li>Prepare and coordinate technical reports to a high standard to meet internal, stakeholder and regulatory requirements.&nbsp;</li><li>Check and review work prepared by others, internal and external. </li><li>Manage and audit contractors and contract documents to ensure environmental risks are effectively represented and managed. Participate in scheme and programme meetings.&nbsp;</li><li>Support with engaging and contributing to environment team and project meetings and liaising with stakeholders and regulators.</li><li>Preparing update briefings and updating policies when legislation, guidance and best practice are updated.&nbsp;</li></ul>You'll need:Skills / Qualifications / Experience<ul><li>Technically qualified environmentalist (with a degree, HND or equivalent work related experience) and demonstrable work experience. </li><li>Minimum of two protected species Survey Licences.&nbsp;</li><li>Full, clean driving licence and ability to travel across Company region/areas as required</li><li>Good knowledge of ecology relevant to South East England, including protected species, invasive non-native species, designated sites and biodiversity net gain. </li><li>Strong botanical survey skills. </li><li>Excellent communication with a wide range of internal and external audiences. </li><li>Ability to train others.&nbsp;</li><li>Robust practical environmental experience in survey and mitigation including supervision of works on site. </li><li>Knowledge of relevant planning processes including Environmental Impact Assessment (Ecology Chapter). </li><li>Experience obtaining and managing protected species licences. </li><li>Experience obtaining permission to work within designated sites, and managing this work.&nbsp;</li></ul>It will be a bonus if you have:Skills / Qualifications / Experience<ul><li>Degree ideally in a scientific discipline or relevant work related area.</li><li>Member of professional Chartership or working towards.</li><li>Use of GIS</li><li>Experience in biodiversity net gain.</li><li>Experience with aquatic environments. </li><li>Experience managing projects including finances.&nbsp;</li></ul>Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul> We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul> If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£40,000

Ecologist

Summary:This role will act as key support to the Environmental Performance Lead Waste and Operations to ensure environmental risks are managed across operational activities, working to reduce the overall environmental impact of activities, ensuring compliance, promoting good practice and sustainable practices. This role involves working directly with SEW operational teams and Contractors for assessment of reactive works, managing the network and operational use of our sites. SEW sites are across a range of landscapes including protected designated Sites of Scientific Interest, habitats for protected species and Areas of Outstanding Beauty, so will require experience in how to mitigate works in these areas, and engage with specialists, stakeholders and consultants when required for further input. Working with teams and delivering training programmes, building connections with the wider operation teams. The role will also include waste tracking, auditing and action tracking programmes with compliance that will be reported to on a monthly basis. Incident management will be a key part of the role ensuring that an appropriate response is provided to all geographical areas of operation and reporting to regulators where required.Main Responsibilities<ul><li>Support the Operations and Waste Lead and work closely with the Operational staff to ensure timely assessment of work and documentation.</li><li>Assessment of reactive and emergency works with environmental advice to minimise environmental impact of work and to reduce the likelihood of environmental prosecutions.&nbsp;</li><li>Writing policy &amp; strategy documents for operational environmental management. Incorporating controls into key documents.&nbsp;</li><li>Liaison with environmental regulators obtaining consents and advice where necessary and reporting back to the business.</li><li>Auditing / site inspections to ensure compliance with regulation &amp; internal standards. Reporting on KPI's (against 25 year Environment Plan commitments)&nbsp;</li><li>Assist in rolling out training programme and competencies required for operational staff.&nbsp;</li><li>Reporting to regulators and stakeholders such as water industry bodies and neighbouring water companies. Looking for synergies across the geographical region to enhance sustainability and economy of scale.&nbsp;</li><li>Promoting sustainability, circular economy and waste hierarchy goals across the business.&nbsp;</li><li>Management and mentoring of apprentices / graduates within team and wider environment team.&nbsp;</li></ul>You'll need:Skills / Qualifications / Experience<ul><li>Degree in environmental based subject or equivalent experience in an process based or operational environmental role.&nbsp;</li><li>Management of environmental aspects and risks across a wide range of settings. Ability to determine pragmatic outcomes which minimise harm to environment and communicate these to the business. </li><li>Passion for the environment with the ability to work closely with colleagues, contractors, stakeholders, regulators and members of the public. </li><li>People management skills, direct management of a small team and wider management of regulator, stakeholder and contractor relationships. </li><li>Demonstrable experience within a relevant environmental field. </li><li>Experience of working within a process environment, particularly in relation to incident response.</li><li>Waste Management knowledge preferably within multi-hub process setting.&nbsp; </li></ul>It will be a bonus if you have:Skills / Qualifications / Experience<ul><li>WAMITAB or equivalent qualification. Chartership or working towards chartership of a professional body such as CIWEM, CIEEM, CIWM or Institute of Water.&nbsp;</li><li>Protected species licence holder or experience working with protected species mitigation. </li><li>Ability to mentor and inspire members of the team. </li><li>Report writing and data presentation skills. </li><li>Experience in habitat restoration and management techniques essential, in particular experience of survey and working in woodland, chalk grassland and heathland habitats.</li><li>Preferable experience working with protected species mitigation on sites.</li></ul>Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul> We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul> If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£40,000

Environmental Performance Officer - Operations

Summary:As a Delivery Manager, you will be a crucial member of the Engineering leadership team. You will hold full accountability for your portfolio, valued between £20-40 million annually, and will be responsible for the safe design and delivery of asset engineering programmes. This involves planning and leading multiple workstreams, managing third-party suppliers and stakeholders, and overseeing project managers and their teams. You will ensure your programmes are delivered on time and within budget, while maintaining compliance with internal governance and utilising data-driven insights for informed decision-making. This role demands excellent programme management skills, commercial awareness, contract management experience, and the ability to lead and inspire diverse teams. This is an exciting time to join our business as we are investing over £1.8 billion in our water network to build a sustainable future. This means we're growing and investing in talented people who can help us meet future demands and deliver excellent service to our customers and the wider community. If you have a passion for engineering and project delivery and are looking to make a meaningful impact within a sector that is generating significant change, then this is an excellent opportunity.Main Responsibilities:<ul><li>Plan and lead the safe design and delivery of a programme of works to agreed timescales and budget, ensuring adherence to all Company Health &amp; Safety, Environmental, and other relevant policies.</li><li>Be accountable for the performance of third-party suppliers and stakeholders, working collaboratively to deliver the programme of works.</li><li>Manage the Project Managers and their teams who are supporting the delivery of the programme.</li><li>Utilise evidential data to make objective decisions, considering all stakeholders, including the end customer.</li></ul>You'll need:<ul><li>A degree qualification in Engineering, Project Management, or a similar relevant subject.</li><li>Demonstrable experience in managing multi-disciplinary teams and programmes from initial concept through to successful delivery.</li><li>Experience working at a senior management level within a client, consultancy, or contractor organisation.</li><li>Proven experience of engineering delivery within the water industry or similar utilities sector, such as gas or energy.</li><li>Excellent organisational and resource allocation skills.</li><li>The ability to undertake recruitment responsibilities to ensure your teams are fully resourced with the necessary skills and knowledge for successful delivery.</li><li>Strong people management skills, a collaborative team approach, and the ability to work effectively with peers and influence individuals not within your direct line management.</li><li>Sound commercial and contract knowledge and acumen.</li><li>A proven track record of managing budgets, schedules, and risks effectively.</li><li>The ability to exercise sound engineering judgement and make well-informed decisions in complex situations.</li><li>Excellent technical report writing and editorial skills, alongside strong oral communication abilities.</li></ul>It will be a bonus if you have:<ul><li>Previous experience working with a Portfolio Management Office (PMO).</li><li>NEC3/4 project manager accreditation.</li><li>Chartered status within a relevant professional institution.</li><li>Experience using contract management software (e.g., CEMAR or similar systems).</li><li>Confidence in making decisions and effectively justifying the outcomes.</li><li>Excellent influencing and communicating skills with stakeholders and suppliers to achieve successful outcomes.</li><li>Experience in coaching and mentoring staff.</li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:Starting from £80,000 + £ 7,238 car allowance per annum

96 Jobs in Snodland, UK